Hyatt Regency Crystal City

I have just called the hotel pertaining to questions regarding the parking situation/breakfast/early check-in etc since this is the first time I am planning to stay. I was lucky enough to talk to the front desk staff named Virginia who has been so helpful in explaining all the details and it's been a pleasure talking to her.

Being a Globalist, I almost call the hotels I am planning to stay before to get a gist of the hospitality from the front desk staff and this is the best response I ever had even before staying so this really deserves a good review for the excellent help from Virginia.

Check-in process was smooth since I get to meet Virginia whom answered all my questions and even remembered our conversations 3 or 4 days before my stay. Virginia helped me a lot providing directions and got upgraded to a suite etc which is phenomenal.

But unfortunately, my valet parking situation was not as good as expected because those 2 guys were unprofessional or rude on their approach when I arrived and asked for a valet parking and took more time to bring back. my car. Faced similar rude behavior when I came for a check-out by the lady in front desk (NOT Virginia). 5 guests were waiting and when we asked can we leave the hotel keys near the front desk and whether we will receive an email which is the normal process I always follow, she rudely responded if you need a receipt you have to wait and didn't respond to the email receipt question at all. All are upset and we just left the hotel keys in the front desk by just ignoring her. She is not representing the value of this hotel and need to learn a thing or two being a Hotel staff like Virginia.

Great location, and it was near various restaurants within walking distance. The hotel also had a free airport shuttle that ran every 20 minutes ,which was convenient.

Wonderful location! Highly recommend this location for the respectful staff, clean room and comfortable bed! The Lobbibar serves delicious food! The servers are attentive and fun. The checkout process was the easiest hotel checkout I’ve ever had. The staff sent notifications and communication throughout my stay.

The Hyatt is clean and well-located. The conference and convention center was easy to navigate and find sessions. Rooms are spacious and comfortable. I suggest parking in the parking garage next door because the valet parking is expensive and sometimes fills up. I parked in the parking garage right next door and it was only $84 from Wednesday evening to Sunday morning. Some of my colleagues paid a lot more for valet parking and on my last night there, I saw that the valet lot had filled and people were being turned away.

Sorry to say, but the food situation at this property was terrible. A real disaster. Overpriced, not fresh ingredients, overcooked. Not good. Many hotel rooms with garbage from DoorDash in the hallways indicated the issue. Kitchen closed from 2:00 to 5:00 pm each day. No all-day menu. No Market that was advertised. Coffee bar employees incredibly slow in taking orders, making drinks, charging accounts. I and others simply gave up waiting. The meeting rooms were freezing. Two escalators not working, forcing use of elevators for one floor. Good aspects of this property include getting a room with early arrival, the hotel shuttle to and from the airport, and friendly employees.

We had an unexpected stay at this hotel because of a snowstorm and cancelled flight. The booking, check-in, shuttle, stay, personnel, room, breakfast were all seamless and excellent!

Mae and Tasha made my front desk - check in and out - experience effortlessly and pleasant. My Hyatt stay met my expectations and made my business trip enjoyable. Hyatt Regency Crystal City is less than 5 minutes from DCA and easy walking to good dining. Within 10-20 minutes drive to many locations I needed to go in Falls Church, Ballston and Rosslyn.

The entire experience is about EXCELLENCE and warmth. The food is really good but staff everywhere takes care of you like family!!!

very pricey the water wasn’t even free and an older property an indoor pool for a property that large Is standard not an outdoor option that’s closed breakfast? Not happening

Attended the NYE event, checkin/out was seamless. Rooms exceptionally clean. Staff professional & courteous.
Had an awesome stay.

Our experience was fantastic! The hotel was well maintained, the staff was wonderful and the breakfast buffet was top-notch. This is the Hyatt we will be staying at In the futurewhen we drive through the DC area.

Everything was great, clean , staff very pleasant my best part was the brunch best hotel food I’ve ever ate, bed was comfortable

Great hotel for the price. The staff for super helpful with everything, especially with my elderly mother who needed a bit more attention.

Very nice place, clean room, friendly staff. The location is safe and convenient, and the atmosphere is very friendly. Rooms are comfortable and clean. The service is good and front-desk staff are very responsive.

Unfortunately, my stay was disappointing due to several bathroom-related issues. Our room's bathroom was small, and the shower room design was very impractical. There was no door for the shower area, which made it cold while showering and caused water to splash. Most importantly, the body soap was completely empty. I discovered this only after I had already started showering and had to ask my husband to call the front desk to request more soap. It took a relatively long time for the replacement to arrive, which was quite inconvenient. Overall, these issues significantly impacted our comfort and experience.

Hyatt Regency Crystal City was exceptional how the staff was welcoming and helpful, spacious rooms, clean and comfortable!

Great hotel. Very clean and well maintained. Convenient location and very friendly and courteous staff. Would definitely stay there again.

First off the staff was as good as it gets and the room was very clean. Do not pay extra for the top floor views. The view you get is of the roof of the hotel across the street which is 1 floor lower than the 18th floor. There is no parking so you will pay for overnight parking at the garage or give your keys to the weed smoking valet at the front door. He did not even hide it, the whole front area smelled like weed. Go anywhere but there for breakfast, I will leave it at that.

The room was comfortable, spotless, and quiet. Great ambiance and friendly staff. The hotel airport shuttle was a plus and the drivers were just as pleasant as the rest of the staff. The water pressure snd temp were perfect and the room temperature was easily managed. This was an A+ stay. A rating I rarely give. Just goes to show that it doesn’t need to be a fancy five star hotel for a great stay. I absolutely loved this hotel.

Super friendly and helpful staff and clean, comfortable room. Conveniently located - close to great restaurants and they have a very efficient airport shuttle that runs every 20 minutes.