Grand Hyatt Seoul

Hotels
Grand Hyatt
8.8 (1394 reviews)
322, Sowol-ro, Yongsan-gu , Seoul , kr

Children allowed

Facilities

Health or beauty spa nearby
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Lift / Elevator
See all facilities

Review Highlights

Pros:
Great service
Excellent amenities
Cons:
Room age
Food quality

Categories

Cleanliness
8.45
Although rooms were well maintained, some concerns about age of facilities were mentioned.
Service
9.45
Exceptional service highlighted in multiple reviews, with staff being helpful and attentive.
Location
8.95
Great view of the city, but crowded during holiday seasons, impacting ease of access.
Room Quality
8.45
Rooms described as old, indicating a need for renovation.
Amenities
9.45
Excellent amenities such as spa and kids club, praised by guests.
Value for Money
8.95
Value perceived positively, though food quality varied.
Food and Beverage
7.45
Breakfast experience was disappointing with crowds and food quality.
Overall Experience
9.25
Overall experience was very positive, noted for its enjoyment and service quality.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 00:08

Property Description

Luxurious Accommodation with Stunning Views

Experience the ultimate luxury at Grand Hyatt Seoul with its ice skating rink, swimming pools, and breathtaking views of Namsan Mountain and Han River. The carpeted rooms with large windows offer panoramic city or mountain views, along with modern amenities like flat-screen TVs and Wi-Fi.

Culinary Delights and Dining Options

Indulge in a buffet breakfast at The Terrace or explore the 322 Sowol-ro food alley for a variety of dining options, from grilled delicacies at Steak House to Japanese delights at Kauri, Teppan, and Tenkai.

Recreation and Wellness Oasis

Unwind at The Club Olympus with 3 tennis courts, 2 squash courts, a fitness centre, and a sauna. Pamper yourself with Korean massages, aromatherapy, and spa treatments at The Spa.

Book your stay at Grand Hyatt Seoul for a truly unforgettable experience!

Important information:

Alternative Breakfast Options
• Gallery
o Breakfast Buffet
 Weekdays: 06:30 AM – 10:00 AM
 Weekends: 06:30 AM – 10:30 AM
* Gallery operation begins after breakfast service. Alternative dining venues are subject to change.
• The Deli
o Morning Boost Set
 Daily: 08:00 AM – 11:00 AM

Grand Hyatt Seoul will no longer provide disposable toothbrushes, toothpaste, razors, and shaving foam free of charge. These items will be available for purchase as a set for 1,000 won.

The sauna will be closed every 1st week on Monday. If Monday is a holiday, it will be closed the following week’s Monday.

Please note that Renovation work will be carried out from January 12, 2026 to April 30, 2026 (excluding weekends and public holidays), The Terrace Buffet, located on the Lobby Level, will be closed for renovation. Guests may experience occasional construction activity and noise during this period.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ICN

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    People no matter the age stay for free when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible on site (reservation is needed) and costs KRW 10000 per day.

Location

Guest Reviews

8.8
Based on 1394 reviews
Cleanliness: 8.45
Service: 9.45
Location: 8.95
Room Quality: 8.45
Amenities: 9.45
Value for Money: 8.95
Food and Beverage: 7.45
Overall Experience: 9.25
T
Theo extended_group us
10
What a view! Stayed here for the first time in September and will always stay here from now on!
Pros:

We had the absolute best time thanks to Helia, and her colleagues Rebecca and Joseph and Mi-Young. Breakfast is the best.

2026-03-07 via Nuitee
F
Fiona extended_group au
10
2026-03-06 via Nuitee
S
Sunmee solo_traveller au
9
역사와 전통이 느껴지는 호텔
Pros:

매우만족했습니다
오래된 역사가 느껴지는 써비스가 좋았어요
컨시어지와 차량대기, 리셉션 모두 최고 입니다

2026-03-02 via Nuitee
D
Delgermaa couple mn
5
Next time will choose a different hotel
Pros:

The shuttle buses to metro stations

Cons:

No bide in the room of a 5 star hotel where even public toilets have it in Korea.
The elevators are so crowded and you have to wait for it for some time

2026-03-02 via Nuitee
K
kong family_with_children kr
9
Pros:

위치!
조식ㅡin room dining- 묵었던 호텔중 가장 좋았습니다

Cons:

가격

2026-02-28 via Nuitee
L
Luis family_with_children br
5
Unfair, for take advantage of the clientes!!!!
Pros:

The staff is great!

Cons:

Be aware! I booked room for 4 persons (2 adults and 2 children) but when I got in the room was only bed for 3 persons!!!!! So I went to complain and they said they don’t allowed more then 3 in a room and had to pay for another room!!! Unbelievable!!! They said that the problem is frim Booking.com!!!

Be aware!!!! Take care, this is not fair, but they do it.

2026-02-26 via Nuitee
J
JI YUN family_with_children kr
7
2026-02-23 via Nuitee
S
Samuel couple ca
8
Would love to come back again
Pros:

The facility and amenities, also the room size

Cons:

Couldn’t find much yet

2026-02-22 via Nuitee
family_with_children kr
8
2026-02-13 via Nuitee
A
Andrea couple ch
9
2026-02-12 via Nuitee
D
Darryn family_with_children au
1
Very disappointed!!
Cons:

What a disgrace the wait for breakfast!!! Ruined our stay!! Disgraceful!!

2026-02-10 via Nuitee
J
Jet41594288037 Solo travel Saarbrücken, Saarland
10
An enjoyable stay with friendly service and great views
Pros:

I am staying several nights at the Grand Hyatt Seoul and overall I am very happy with my stay.

At check-in, I was initially given a room with a nice view. However, the bathroom felt a bit outdated and only had a shower over the bathtub, which did not fully meet my expectations. After a quick and polite request at the front desk, I was offered a different room without any issues.

The new room was on a slightly higher floor, had the same great view, and featured a modern bathroom with a walk-in shower. This was a much better fit for me and made the stay significantly more comfortable. I especially appreciated how friendly and helpful the staff handled the situation.

All staff members I interacted with throughout my stay were very kind and attentive.

The gym is well equipped for a hotel gym, and I also appreciated the hotel shuttle service, which made getting around much easier. The hotel is not within walking distance of shops or restaurants, so a taxi or the shuttle is usually needed for most trips outside.

Breakfast offered a good variety of options, although I personally missed having à la carte choices. As this is a large hotel, breakfast can get busy during peak times, so arriving a bit earlier or later than the main rush is a good idea. The pool area is well maintained and relaxing, and there is also a whirlpool, which was a nice addition.

Rooms located close to the elevators can be a bit noisy at night, and the rooms are slightly soundproofed, so light noise can carry. For a quieter stay, I would recommend requesting a room away from the elevators.

2026-02-09 via Tripadvisor
S
S9700OFstephenk NONE
8
Great experience
Pros:

Overall, I had a great experience and truly enjoyed my stay. It would be helpful if guests could make reservations for breakfast.

2026-02-06 via Tripadvisor
C
Cendrine7 Business Champagne-Ardenne, Grand Est
10
Highly recommend
Pros:

I have stayed at the grand Hyatt Seoul several times and it never disappoints. Great hotel! Rooms are clean and comfortable and staff very helpful.

2026-02-04 via Tripadvisor
G
goddardc2026 Friends getaway
10
Super good experience in Seoul Grand Hyatt
Pros:

I really enjoy a lot staying at Seoul Grand Hyatt hotel, where u can fully feel warm, sweet and people care in each single detail.

2026-02-02 via Tripadvisor
V
vu family_with_children nl
9
2026-01-31 via Nuitee
S
Sophie solo_traveller gb
9
It's a great place to stay in Seoul
Pros:

Location within walking distance of Leeum museum and Hannam Dong bars and restaurants
View from the room is amazing

Cons:

Room service food

2026-01-29 via Nuitee
D
Dahyun couple kr
7
굿굿 뭐 믿고가는 하얏트죵
Pros:

직원들이 프로페셔널하고 호텔은 항상 쾌적하다

Cons:

없다
단점이 시장마냥 사람이 많은건데 다들 어디서 그렇게 돈이나지? 나도 같이 벌어요..

2026-01-28 via Nuitee
D
Daniel solo_traveller gb
10
Terrific hotel. Extremely well organised. Lovely facilities. 10
Pros:

Incredible gym. Terrific staff and genuinely fantastic restaurants. Terrific hotel

Cons:

It's extremely extremely busy and popular. Lobby feels like a train station

2026-01-27 via Nuitee
D
david solo_traveller il
10
2026-01-26 via Nuitee