Grand Hyatt Seoul

Hotels
•
Grand Hyatt
8.8 (1589 reviews)
322, Sowol-ro, Yongsan-gu , Seoul , kr
+82 2-797-1234

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Great service
Excellent amenities
Cons:
Room age
Food quality

Categories

Cleanliness
8.45
Although rooms were well maintained, some concerns about age of facilities were mentioned.
Service
9.45
Exceptional service highlighted in multiple reviews, with staff being helpful and attentive.
Location
8.95
Great view of the city, but crowded during holiday seasons, impacting ease of access.
Room Quality
8.45
Rooms described as old, indicating a need for renovation.
Amenities
9.45
Excellent amenities such as spa and kids club, praised by guests.
Value for Money
8.95
Value perceived positively, though food quality varied.
Food and Beverage
7.45
Breakfast experience was disappointing with crowds and food quality.
Overall Experience
9.25
Overall experience was very positive, noted for its enjoyment and service quality.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 00:08

Property Description

Luxurious Accommodation with Stunning Views

Experience the ultimate luxury at Grand Hyatt Seoul with its ice skating rink, swimming pools, and breathtaking views of Namsan Mountain and Han River. The carpeted rooms with large windows offer panoramic city or mountain views, along with modern amenities like flat-screen TVs and Wi-Fi.

Culinary Delights and Dining Options

Indulge in a buffet breakfast at The Terrace or explore the 322 Sowol-ro food alley for a variety of dining options, from grilled delicacies at Steak House to Japanese delights at Kauri, Teppan, and Tenkai.

Recreation and Wellness Oasis

Unwind at The Club Olympus with 3 tennis courts, 2 squash courts, a fitness centre, and a sauna. Pamper yourself with Korean massages, aromatherapy, and spa treatments at The Spa.

Book your stay at Grand Hyatt Seoul for a truly unforgettable experience!

Important information:

* Grand Hyatt Seoul will no longer provide disposable toothbrushes, toothpaste, razors, and shaving foam free of charge. These items will be available for purchase as a set for 2,000 won. The sauna will be closed every 1st week on Monday. If Monday is a holiday, it will be closed the following week’s Monday.

* Grand Hyatt Seoul will no longer provide disposable toothbrushes, toothpaste, razors, and shaving foam free of charge.

These items will be available for purchase as a set for 2,000 won.

The sauna will be closed every 1st week on Monday. If Monday is a holiday, it will be closed the following week’s Monday.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ICN

Location

Property Video

Guest Reviews

8.8
Based on 1589 reviews
Cleanliness: 8.45
Service: 9.45
Location: 8.95
Room Quality: 8.45
Amenities: 9.45
Value for Money: 8.95
Food and Beverage: 7.45
Overall Experience: 9.25
W
Won Jeong • extended_group • kr
10
2026-08-29 • via Nuitee
L
Lucia • solo_traveller • cz
10
Pros:

Great experience.
All employees was extra professional and nice.
View on N Seoul Tower was spectacular.

2026-08-27 • via Nuitee
K
Kim • solo_traveller • kr
10
Pros:

최고..친절..전망..모두 최고

2026-08-26 • via Nuitee
K
KAMITSUJI • solo_traveller • jp
10
2026-08-25 • via Nuitee
구 • solo_traveller • kr
8
2026-08-23 • via Nuitee
E
Ella • couple • us
10
2026-08-21 • via Nuitee
J
Jürgen • extended_group • de
9
Pros:

The Hotel is very traditional but good, the bathrooms are very small. The breakfast is gorgeous, the concierge service is very bad to a five star hotel standard.

2026-08-21 • via Nuitee
H
Hitomi • solo_traveller • jp
10
優雅な韓国ひとり旅
Pros:

5ツ星に相応しい設備、サービスでした。

Cons:

ありません。

2026-08-20 • via Nuitee
I
Iain • family_with_children • gb
6
Ok
Pros:

View of the city
Lots of sunbeds
Toiletries in room
And water machine

Cons:

Clearly not enough lifts for the size of property ..
No hot water for one night , clearly an infrastructure problem due to demand in hotel - poor for a 5 * hotel
Bathrooms with a shower curtain and bath rather than shower is old fashioned and dated
The bar was disproportionately priced

2026-08-20 • via Nuitee
윤영 • solo_traveller • kr
5
Cons:

수영장 통제가 너무 많아서 짜증날정도네요

이그제큐티브룸 대기가 심하게 길어서
체크인을 3시20분에 했어요

전반적으로 통제가 안되고 도떼기시장입니다

딱 뷰만 좋아요.

2026-08-16 • via Nuitee
1
128jungh • NONE
10
Thanks to Terrace team- Ms. Kim, Yoon-mi. Park, Ye-jin, Kim, Ji-yeon, Lisa, and Mr. Chang, Eun-ho
Pros:

I recently visited the Terrace for the first time since its renovation, and I was truly impressed by the experience. What made my visit especially memorable, however, was the exceptional hospitality and genuine kindness shown by Kim Yoon-mi, Manager Park Ye-jin, Kim Ji-yeon, Lisa, and Chang, Eun-ho. I apologize if I have not spelled their English names correctly, but I sincerely hope the hotel can identify them and convey my appreciation to each of them.
I will be forever grateful for the way they welcomed and cared for my 80-year-old father and his friends. Their service went far beyond professionalism. They treated them with genuine warmth, patience, attentiveness, and, most importantly, respect. It was clear that their kindness was not simply part of their job, but came from their heart.
Whenever I visit Korea, I sometimes feel that older guests can be overlooked or receive less attention in busy restaurants. That is why my experience at the Terrace was particularly meaningful to me. The staff made my father and his friends feel valued, comfortable, and genuinely welcomed throughout their visit. Seeing them treated with such are meant more to me than I can express in words.
The newly renovated Terrace is beautiful, but it was the people who made our experience truly exceptional like Ms. Kim, Yoon-mi. Park, Ye-jin, Kim, Ji-yeon, Lisa, and Mr. Chang, Eun-ho. Please extend my sincere appreciation to all of the staff members mentioned above. Their professionalism and kindness left a lasting impression on me and my family and made this visit a very special memory.
I will definitely return to the Terrace. I will also be very happy to recommend and promote the Terrace to my friends. An experience like this reminds me that genuine hospitality is not only about beautiful surroundings or excellent food, but about how people make you and your loved ones feel.
My heartfelt thanks again to the entire Terrace team for taking such wonderful care of my father, his friends, and me.

2026-08-08 • via Tripadvisor
6
635tazmanb • Couples
10
Excellent Couples Massage
Pros:

We had a fantastic couples massage and a great experience in the Spa. The experience was very professional, relaxing, and one to remember. A-Young and Sana did an excellent job. We will definitely return if we visit Seoul again.

2026-08-08 • via Tripadvisor
C
Curious30473780989 • Family
10
Outstanding Service from Tommy Lee
Pros:

Our server at the Terrace Kitechen, Tommy Lee, was truly exceptional. He was incredibly kind and attentive, always noticing what we needed and taking care of it before we even had to ask. His thoughtful and genuine service made our family breakfast a truly enjoyable and memorable experience. Thank you, Tommy, for making our morning so special!

2026-08-05 • via Tripadvisor
L
Lars • extended_group • de
8
Attraktives Luxushotel in sehr guter Lage
Pros:

Sehr gute Lage (als Ausgangspunkt für Erkundungstouren in Seoul), schöner Aussenpool und Park, riesiges Frühstücksangebot

Cons:

Zimmer etwas „in die Jahre gekommen“ (insbesondere Badezimmer), Lautstärke im Eingangsbereich und in den Restaurants aufgrund Hotelgrösse

2026-08-04 • via Nuitee
K
Kyounggeun • couple • kr
7
2026-08-04 • via Nuitee
M
Meander66945293360 • Family
10
Great stay!
Pros:

Wonderful experience. Great breakfast buffet spread. Staff were amazing: Sally, Dave, Tommy Lee, Helia, Catherine, Kayla and Yun-Ju were supper attentive and always ready to attend to our every needs. Can't wait to go back and visit.

2026-08-03 • via Tripadvisor
6
689dominicb • Couples • Los Angeles, California
6
Massively overcrowded. Avoid
Pros:

Massive hotel with massive overcrowding. Long lines for check in and every elevator ride. Screaming kids everywhere. Property is fine otherwise and staff are trying. Rooms especially the tiny bathrooms need an overhaul to update them. Location is away from action.

2026-08-02 • via Tripadvisor
J
jiyoung • family_with_children • kr
9
2026-08-02 • via Nuitee
E
Excursion11894505683 • Business • Scottsdale, Arizona
10
Great breakfast
Pros:

Breakfast at the hotel restaurant was great! Our servers Stella and Irene took great care of us!

2026-08-01 • via Tripadvisor
J
johnrD5068CH • Business
10
Excellent Stay with Outstanding Hospitality
Pros:

Excellent Stay with Outstanding Hospitality

I had a wonderful stay at the Grand Hyatt Seoul during a recent work trip. The hotel is beautiful, the rooms are comfortable, and the breakfast buffet is excellent with a great variety of high-quality options.

What really stood out, though, was the warm hospitality from Helia, Mark, and Yun Mi at the breakfast buffet. They made me feel genuinely welcome every morning, and their kindness and attentive service made a lasting impression.

A fantastic hotel with exceptional staff. I look forward to staying here again the next time I’m in Seoul.

2026-08-01 • via Tripadvisor