Grand Hyatt Singapore

Hotels
•
Grand Hyatt
8.7 (703 reviews)
10 Scotts Road , Singapore , sg

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Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Convenient location
Friendly staff
Cons:
Inconsistent reception service
High prices for food

Categories

Cleanliness
8.51
Room and facilities were clean, but some reports of minor issues in the shower.
Service
9.08
Staff was generally friendly and accommodating, though there were mixed reviews regarding reception performance.
Location
9.22
Strategically located near shops and restaurants, with easy access to key attractions.
Room Quality
8.67
Rooms were comfortable and spacious, but some guests experienced issues with room assignments.
Amenities
8.7
Good amenities, including a gym and pool, though a casual bar near the lobby was noted as absent.
Value for Money
8.16
Generally good value, but some felt pricing was high given services and breakfast hours.
Food and Beverage
8.21
Breakfast and restaurant quality were good, but hours could be improved.
Overall Experience
9.08
Positive overall, but some guests experienced minor frustrations regarding service and wait times.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-18 19:11

Property Description

Luxurious Accommodations
Featuring 699 refreshed guestrooms and suites with elegant baths and flexible seating areas.

Convenient Location
Just a three-minute walk from Orchard MRT Station and a short drive from Suntec Convention Centre and Changi Airport.

Dining Experiences
Four unique dining concepts and two bars to cater to every palate.

Book now for an elevated experience at Grand Hyatt Singapore.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SIN

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Parking

    Public parking is possible on site (reservation is not possible) and charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    People 13 years old and over stay for S$ 71.94 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.7
Based on 703 reviews
Cleanliness: 8.51
Service: 9.08
Location: 9.22
Room Quality: 8.67
Amenities: 8.7
Value for Money: 8.16
Food and Beverage: 8.21
Overall Experience: 9.08
J
James • solo_traveller • ke
8
It couldnt have been better
Pros:

The friendky staff
Good food
Room comfort
Proximity to high end shopping malls

Cons:

Nothingit

2026-07-25 • via Nuitee
M
Manil • extended_group • lk
10
2026-07-24 • via Nuitee
M
Meng Kong • family_with_children • ph
7
Pros:

location, service

2026-07-24 • via Nuitee
D
DENIZ • solo_traveller • fr
9
Pros:

Newly decorated rooms

2026-07-23 • via Nuitee
W
Wayne • extended_group • gb
9
Fantastic family stay at the hotel
Pros:

Great location, fantastic rooms and pool area was an oasis to escape after a busy day exploring the city

Cons:

Customer service in advance of arriving was poor

2026-07-20 • via Nuitee
J
jimmy • solo_traveller • id
6
Pros:

The bed and pillow was comfortable. Room was clean.

2026-07-20 • via Nuitee
S
Shirley • solo_traveller • au
8
Pros:

Friendly service, front desk, concierge, door staff and room.staff were all excellent.

Cons:

The curtain, lights and air con were confusing.

2026-07-18 • via Nuitee
I
IVO • solo_traveller • it
9
2026-07-15 • via Nuitee
G
G-sung • solo_traveller • sg
9
2026-07-15 • via Nuitee
V
Vera • couple • au
3
Pros:

Location

Cons:

During our stay, we experienced several issues that significantly affected our check-in experience.

Firstly, our luggage was not delivered to our room until almost one hour after we checked in, which was much longer than expected.

Secondly, we completed the pre-check-in paperwork in the morning. However, when we returned later, the staff could not locate our paperwork and asked us to complete the entire check-in process again. This unnecessary duplication cost us approximately one hour of our time and caused considerable inconvenience.

Lastly, during check-in, the staff requested all four of our passports, but no one informed us that the booking only included breakfast for one guest. We only discovered this afterwards, which was disappointing. This important information should have been clearly communicated at check-in to avoid confusion and inconvenience.

Overall, we expected a much smoother arrival experience. We hope the hotel will improve its check-in process and communication to prevent similar issues for future guests.

2026-07-14 • via Nuitee
L
Lauza • family_with_children • id
10
2026-07-13 • via Nuitee
S
Sheryn • couple • sg
10
2026-07-13 • via Nuitee
S
shu • solo_traveller • au
10
2026-07-12 • via Nuitee
Z
zhiming • family_with_children • cn
9
2026-07-12 • via Nuitee
A
Andrabi • couple • ae
7
Was good. Expensive place to live on orchid. Taxi expensive.
Pros:

Location and cleanliness

Cons:

Too busy lifts lot of waiting time Night limited food

2026-07-10 • via Nuitee
E
Esther • family_with_children • au
9
Highly recommended. The location and pool are especially great.
Pros:

Nice spacious rooms, great location, amazing gym and pool facilities.

Cons:

Sometimes there was a long wait for the elevator

2026-07-10 • via Nuitee
A
alhosani • extended_group • ae
10
راقي والغرف مجدده بالكامل
Pros:

الموقع
نظافة الغرف
مساحة الغرف الكبيره

Cons:

لا توجد جلسات في الاستقبال
الزحمه الشديده

2026-07-09 • via Nuitee
A
Andrea • family_with_children • au
10
2026-07-09 • via Nuitee
R
Rajat • extended_group • in
10
2026-07-08 • via Nuitee
N
NATTAWOOT • solo_traveller • th
10
Newly renovated hotel
Pros:

Newly renovated hotel with large room size. Breakfast is very nice

2026-07-08 • via Nuitee