Quality Inn & Suites Thunder Bay Downtown

Hotels
•
Quality Inn
7.9 (1308 reviews)
61 Cumberland St N , Thunder Bay , CA

Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Family rooms
Pets allowed
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Comfortable rooms
Cons:
Cleaning issues
Inconsistent food quality
Overcharging complaints

Categories

Cleanliness
6.98
Mixed sentiments; several guests reported dirty rooms and sticky floors.
Service
8.95
Friendly staff reported in multiple reviews, contributing positively.
Location
8.99
Good location mentioned in multiple reviews, proximity to attractions noted.
Room Quality
7.94
Rooms were generally comfortable, but some complaints about cleanliness.
Amenities
7.47
Amenities reported as decent, but breakfast quality noted as inconsistent.
Value for Money
7.93
Generally good value, but some guests felt overcharged for poor services.
Food and Beverage
6.98
Complaints about breakfast and food quality were prevalent.
Overall Experience
7.95
Overall experience varied, with both positive and negative feedback.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 21:12

Property Description

Convenient Location
Superior Shores Hotel, BW Signature Collection by Best Western is ideally situated in Thunder Bay, with popular attractions like Port Arthur Stadium and Thunder Bay Art Gallery just a short distance away. The hotel's proximity to key landmarks makes it a perfect choice for travelers looking to explore the city easily.

Modern Amenities
From a well-equipped fitness centre to free private parking, our hotel offers a range of modern amenities to ensure a comfortable stay for our guests. Start your day right with a delicious American breakfast and let our attentive staff cater to your needs throughout your visit.

Local Attractions
Explore nearby attractions such as Amethyst Mine Panorama and Dragon Hills Golf Course Driving Range, all within a few kilometers from the hotel. With easy access to Thunder Bay's top sights, Superior Shores Hotel, BW Signature Collection by Best Western is the ideal base for your next adventure.

Ready to experience Thunder Bay in comfort and style? Book your stay at Superior Shores Hotel, BW Signature Collection by Best Western now.

Important information:

We accept cash/debit card but a security cash deposit of $300 along with room payment collect upon arrival.

Please note that we are a Pet Friendly Hotel, Pet Fee is $25+ tax and pet cleaning fee $150
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

7.9
Based on 1308 reviews
Cleanliness: 6.98
Service: 8.95
Location: 8.99
Room Quality: 7.94
Amenities: 7.47
Value for Money: 7.93
Food and Beverage: 6.98
Overall Experience: 7.95
M
Mastanrao • couple • ca
9
2026-10-31 • via Nuitee
J
John • couple • ca
10
2026-10-31 • via Nuitee
T
Ty • solo_traveller • ca
8
2026-10-29 • via Nuitee
S
Samantha • couple • ca
10
2026-10-29 • via Nuitee
T
Ty • solo_traveller • ca
8
2026-10-29 • via Nuitee
M
Mermaid • couple • ca
9
Stay
Pros:

Good location for my appointments. Nice decor in room. Comfy. Loved the mural.

Cons:

No issues.

2026-10-29 • via Nuitee
D
Diana • couple • ca
1
Expensive not worth it hotel
Pros:

Location is convenient

Cons:

Room was pretty small for two people. Not even in Paris the rooms were this small. No heat, we couldn’t sleep freezing all night. Very expensive. We couldn’t even take a shower in the morning, the room was too cold. Although it was clean, it did not compensate the stay.

2026-10-27 • via Nuitee
A
Ahmed • couple • ca
10
Pros:

Great location with easy access to nearby attractions. The breakfast offered a wide variety of delicious options, and the staff were friendly and welcoming throughout our stay. Although the fire alarm went off during our visit, it did not disrupt our experience. The room was clean and comfortable, and we had a pleasant and relaxing stay overall. We would definitely recommend this hotel and look forward to staying again!

2026-10-26 • via Nuitee
F
French • couple • ca
10
Pros:

I loved the environment! And all the staff were super nice! I'll definitely be staying here again!

2026-10-25 • via Nuitee
S
Sonam • couple • ca
1
2026-10-25 • via Nuitee
J
Jeff • couple • ca
10
Pros:

Clean room and good breakfast

2026-10-25 • via Nuitee
S
Sandra • couple • ca
10
2026-10-24 • via Nuitee
T
Todd • family_with_children • ca
9
Nice hotel. Good parking. Some restaurants within walking distance.
Pros:

Clean room and good parking

2026-10-23 • via Nuitee
K
karen • couple • ca
1
2026-10-22 • via Nuitee
J
Jay • couple • ca
10
Pros:

The room was clean and comfortable, and the lobby was warm and welcoming. The parking area felt secure, with a fenced gate and security cameras, which added peace of mind. Overall, a pleasant and reassuring experience.

2026-10-18 • via Nuitee
S
Sarah • family_with_children • ca
6
2026-10-15 • via Nuitee
I
Irina • couple • ca
10
Pros:

Good location, clean room and good breakfast

2026-10-14 • via Nuitee
S
Sukhdeep • couple • ca
10
Pros:

Welcome staff and feel like home. Great breakfast, popcorn at check in time and 24 hour coffee!

2026-10-13 • via Nuitee
A
Attinderpal • couple • ca
10
Pros:

Staff friendly, room, lobby clean and comfortable stay good breakfast good location will be returning our next stay.

2026-10-12 • via Nuitee
V
Vadym • couple • ca
1
Cons:

The worst hotel experience we have ever had, especially for the price we paid.

The cleanliness was absolutely disgusting. We inspected 7 different rooms with the hotel staff, and every room had serious cleanliness issues, including hair, stains, blood stains, and what appeared to be dried nasal discharge on the beds and bedding. The staff saw the issues themselves and acknowledged them.

We were told by the front desk staff to stay overnight and wait for the manager at 7:00 AM. We relied on that information, but when we waited until morning, we were told that the manager would not be coming at all. We feel we were misled.

The hotel refused to refund our money and did nothing to properly resolve the situation. Extremely disappointing and unacceptable. We would never stay here again.

2026-10-11 • via Nuitee