Quality Inn & Suites Thunder Bay Downtown

Hotels
•
Quality Inn
7.9 (1308 reviews)
61 Cumberland St N , Thunder Bay , ca
+1 807-285-9600

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Family rooms
Pets allowed
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Comfortable rooms
Cons:
Cleaning issues
Inconsistent food quality
Overcharging complaints

Categories

Cleanliness
6.98
Mixed sentiments; several guests reported dirty rooms and sticky floors.
Service
8.95
Friendly staff reported in multiple reviews, contributing positively.
Location
8.99
Good location mentioned in multiple reviews, proximity to attractions noted.
Room Quality
7.94
Rooms were generally comfortable, but some complaints about cleanliness.
Amenities
7.47
Amenities reported as decent, but breakfast quality noted as inconsistent.
Value for Money
7.93
Generally good value, but some guests felt overcharged for poor services.
Food and Beverage
6.98
Complaints about breakfast and food quality were prevalent.
Overall Experience
7.95
Overall experience varied, with both positive and negative feedback.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 21:12

Property Description

Convenient Location
Superior Shores Hotel, BW Signature Collection by Best Western is ideally situated in Thunder Bay, with popular attractions like Port Arthur Stadium and Thunder Bay Art Gallery just a short distance away. The hotel's proximity to key landmarks makes it a perfect choice for travelers looking to explore the city easily.

Modern Amenities
From a well-equipped fitness centre to free private parking, our hotel offers a range of modern amenities to ensure a comfortable stay for our guests. Start your day right with a delicious American breakfast and let our attentive staff cater to your needs throughout your visit.

Local Attractions
Explore nearby attractions such as Amethyst Mine Panorama and Dragon Hills Golf Course Driving Range, all within a few kilometers from the hotel. With easy access to Thunder Bay's top sights, Superior Shores Hotel, BW Signature Collection by Best Western is the ideal base for your next adventure.

Ready to experience Thunder Bay in comfort and style? Book your stay at Superior Shores Hotel, BW Signature Collection by Best Western now.

Important information:

We accept cash/debit card but a security cash deposit of $300 along with room payment collect upon arrival.

Please note that we are a Pet Friendly Hotel, Pet Fee is $25+ tax and pet cleaning fee $150
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

7.9
Based on 1308 reviews
Cleanliness: 6.98
Service: 8.95
Location: 8.99
Room Quality: 7.94
Amenities: 7.47
Value for Money: 7.93
Food and Beverage: 6.98
Overall Experience: 7.95
K
Kent • couple • ca
8
2026-08-29 • via Nuitee
M
Marko • couple • fi
8
2026-08-29 • via Nuitee
E
Evan • couple • ca
8
Overall good wouldn’t book there agin
Pros:

Clean, good location close to downtown and the waterfront.

Cons:

Hotel accessibility poor front and rear.

2026-08-28 • via Nuitee
K
Kristen • family_with_children • ca
1
2026-08-28 • via Nuitee
Z
ZAGHAM • couple • ca
10
2026-08-27 • via Nuitee
B
Bradley • solo_traveller • us
5
Comfy clean rooms, but don’t get there early before they are done cleaning from the previous night. It looks like a part
Pros:

Price was right the availability was good and the location was at least close enough to a we actually wanted to be

Cons:

The elevator barely worked and took forever. The staff was working their way up to clean, but the entire floor that I was on was filthy with food and trash, dragged all over the hallway floors.

2026-08-26 • via Nuitee
L
Lorraine • solo_traveller • ca
8
Pros:

Enjoyed friendly staff.

Cons:

Nothing was offensive.

2026-08-26 • via Nuitee
M
Mark • couple • ca
10
2026-08-25 • via Nuitee
C
Chantal • couple • ca
7
2026-08-24 • via Nuitee
T
Thomson • solo_traveller • ca
8
2026-08-24 • via Nuitee
A
ALAIN • extended_group • ca
10
Excellent
Pros:

Propriété, bonne situation géographique, bon rapport qualité prix.

Cons:

RAS

2026-08-23 • via Nuitee
D
Dorothy • couple • ca
7
Pros:

Very clean, nicely appointed room. The temperature control was responsive. The blinds were good at keeping the room dark. The bathroom was sparkling clean. The breakfast room was good.

2026-08-20 • via Nuitee
D
Dorothy • couple • ca
7
Good place to stay at a reasonable price.
Pros:

The front desk staff were very helpful and pleasant. The room was clean and well appointed. There was lots of parking.

2026-08-20 • via Nuitee
K
Karen • couple • ca
10
Every year we stay here!
Pros:

Proximity to the waterfront. Great restaurants. And contemporary atmosphere. Staff were awesome

2026-08-20 • via Nuitee
G
Guillaume • family_with_children • ca
2
We'll never go again.
Pros:

Absolutely nothing

Cons:

Beds were harder than the floor, no safety latch on our door, room under renovation with cable coming of the wall, dust on the floor, no linen in the room for the sofa bed while they were aware we were to use it, sofa bed mattress so old that it was stained and we were feeling the metal under it while laying on...

2026-08-18 • via Nuitee
E
Eliodoro • extended_group • ca
10
2026-08-17 • via Nuitee
G
Gary • solo_traveller • ca
5
Pros:

The bed was comfortable, and the room was clean. Staff was friendly.

Cons:

Parking on the property was limited, and we had to park across the road. We went once for breakfast and the hashbrowns were cold and they ran out of coffee. The TV guide was dated.

2026-08-13 • via Nuitee
Y
Yavuz • couple • ca
8
2026-08-08 • via Nuitee
O
olalekan • solo_traveller • ng
1
2026-08-07 • via Nuitee
A
Audrey • solo_traveller • us
5
Small but newly updated and clean room, friendly staff who
Pros:

Friendly staff, clean room

Cons:

Sketchy location safety-wise, with parking across the street in a fenced lot. We didn’t feel safe. Elevator still required carrying luggage up or down several steps - logistically difficult

2026-08-07 • via Nuitee