Crystal Gateway Marriott

Hotels
•
Marriott Hotels & Resorts
8.6 (569 reviews)
1700 Richmond Highway , Arlington , US
+1 703-920-3230

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Exceptional service
Great location
Delicious food
Comfortable rooms
Excellent amenities
Cons:
High parking costs
Refund process issues
Non-truck friendly parking garage

Categories

Cleanliness
8.28
Overall clean with some mentions of dated furniture.
Service
9.05
Exceptional service noted by guests, especially at check-in and dining.
Location
9.09
Conveniently located near airport and local attractions.
Room Quality
8.54
Rooms were comfortable and amenities were good.
Amenities
8.77
Great amenities including spacious M Club Lounge and restaurant.
Value for Money
7.83
Considered pricey by some guests, but overall value reflected in quality.
Food and Beverage
8.58
Delicious food at on-site restaurant mentioned positively.
Overall Experience
8.65
A fantastic stay with minor issues that did not detract significantly.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 01:38

Property Description

Convenient Location and Transportation Connectivity

Within 2 miles of Ronald Reagan Washington National Airport and directly linked to Crystal City Metro Station, Crystal Gateway provides seamless access for travelers.

Comfortable Rooms with Modern Amenities

The spacious rooms feature Wi-Fi access, a cozy seating area, and a flat-screen TV with popular channels. The warm decor and oak wooden desks create a welcoming ambiance for both work and relaxation.

Fitness Center and On-Site Dining Options

Guests can maintain their workout routine at the well-equipped fitness center or enjoy a delicious Mediterranean meal at the on-site restaurant.

Experience the perfect blend of comfort and convenience at Crystal Gateway Marriott. Book your stay now!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: DCA

Location

Guest Reviews

8.6
Based on 569 reviews
Cleanliness: 8.28
Service: 9.05
Location: 9.09
Room Quality: 8.54
Amenities: 8.77
Value for Money: 7.83
Food and Beverage: 8.58
Overall Experience: 8.65
K
Kelsey • couple • us
8
2026-10-14 • via Nuitee
T
Tamrat • family_with_children • et
10
2026-10-14 • via Nuitee
T
Tamrat • family_with_children • et
10
2026-10-14 • via Nuitee
T
Teodoro • solo_traveller • de
5
2 star service
Cons:

Unfortunately, my experience here was not great. The front desk service was disappointing, and the staff were not particularly helpful when I needed to extend my stay. I ended up having to make separate reservations twice instead of simply extending my existing booking. This was inconvenient and something I have never had to deal with at any other hotel. Based on my experience, I would not choose to stay here again.

2026-10-13 • via Nuitee
T
Teodoro • solo_traveller • de
5
2 Star Service
Cons:

The receptionist was not very friendly, and the service was disappointing. They couldn’t help me extend my stay, so I had to arrange everything myself. On two separate occasions, I had to make a completely new booking just to extend my stay, which I found very strange. I’ve never experienced this at any other hotel. Overall, it was a frustrating experience, and I wouldn’t recommend this hotel or stay here again.

2026-10-13 • via Nuitee
T
Timothy • extended_group • us
5
HORRIBLE SERVICE WITH THE STAFF
Cons:

We had a suite with a pullout sofa bed but the sofa bed did not have sheets or pillows. We repeatedly asked many times when we first got to the room and again later in the afternoon and evening and it was almost midnight before we got a basic sheet and 1 pillow. JUST HORRIBLE STAFF AND SERVICE. THE hotel itself was fine. This is a mgmt issue!

2026-10-09 • via Nuitee
D
Dennis • solo_traveller • us
9
Pros:

the room was great - front desk staff excellent.

Cons:

Nothing - great staff and super clean!

2026-09-07 • via Nuitee
P
Paul • family_with_children • us
7
2026-09-06 • via Nuitee
C
Cynthia • extended_group • us
10
2026-08-31 • via Nuitee
J
Janette • solo_traveller • us
8
Nice location for a conference!
Pros:

The room was clean and staff was always helpful and friendly. I was there for a conference; it's a pleasant venue for a mid-sized conference.

2026-08-28 • via Nuitee
T
Tonia • solo_traveller • kn
9
Great Hotel
Pros:

The staff that checked me in was very vibrant, friendly and informative about the facilities of the hotel as well the neighboring activities I could possibly explore. The room was clean and accommodating towards my needs. And it is quite close to the Ronald Reagan Airport. Overall my stay was very great...I'll do it again.

Cons:

The driver for the shuttle service did a great job. However, the wait time (40mins-1hr) for a shuttle had me a bit ansty and the lack of space to accommodate more guests at a time.

2026-08-23 • via Nuitee
M
michelle • solo_traveller • us
8
The stay was relaxing and well priced.
Pros:

The whole facility was clean. The furnishings were a higher end quality/

Cons:

The quality of the furnishings and amenities.

2026-08-22 • via Nuitee
M
Masayuki • family_with_children • us
10
2026-08-21 • via Nuitee
S
SERGEI • solo_traveller • gb
9
2026-08-20 • via Nuitee
M
Marivee • solo_traveller • ph
7
Pros:

Location

Cons:

You have to pay extra for wifi

2026-08-20 • via Nuitee
R
Raymond Suavez • solo_traveller • tt
10
DC conference trip
Pros:

Location

Cons:

Price and slightly dated

2026-08-16 • via Nuitee
S
Sophie • solo_traveller • de
8
Gut
Pros:

Ausstattung, Lage

Cons:

kostenpflichtiges Internet ist nicht mehr zeitgemäß

2026-08-14 • via Nuitee
B
bretc256 • Business
2
Gross unclean hotel
Pros:

There was a feces stain on my “clean” hand towel and a hair on another

2026-08-13 • via Tripadvisor
L
L2484UWtimothyc • Friends getaway
2
EXTREMELY POOR SERVICE.
Pros:

I booked a room for 3 adults. 1 King bed and 1 sofa bed in a suite. The sofa bed did not have any sheets. We noticed this immediately and asked the front desk if they could provide some sheets, a blanket and pillow. They said Ok. This was at 4pm. By 10:00 pm we still had not received the items. We called the front desk again and they said it would be sent right away. By 11pm, still nothing. We went to the front desk and asked again... they said it would be right away. By 12 midnight we were furious as we needed to go to bed.... but still no sheets, no blanket or pillow. We went to the front desk again and the person working was almost laughing about the incident. I WILL NEVER EVER USE THIS HOTEL AGAIN. HOTEL MGMT SHOULD LOOK INTO THIS ISSUE AND FIND OUT WHO DROPPED THE BALL AND FIRE THEM IMMEDIATELY BECAUSE THAT EMPLOYEE HAS ALREADY COST THEM FUTURE BUSINESS. THANK YOU FOR READING. They dropped the ball initially by not already having these items in place and then failing to address their deficiency after multiple requests for basic items gives me a horrible opinion of this hotel. HIRE COMPETENT PEOPLE WHO CARE ABOUT CUSTOMERS.

2026-08-10 • via Tripadvisor
C
Christian • couple • us
9
2026-08-10 • via Nuitee