DoubleTree by Hilton Hotel South Bend

Hotels
•
Doubletree by Hilton
8 (414 reviews)
123 N. Dr. Martin Luther King Blvd , South Bend , us

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Children allowed

Facilities

Free beach shuttle
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Cons:
Dirty facilities
Cold dining area

Categories

Cleanliness
6.64
Several complaints about dirtiness and unclean facilities.
Service
9.61
Staff were described as friendly and accommodating.
Location
9.15
Location was generally regarded as great, though safety was a concern for some.
Room Quality
7.6
Mixed feedback with instances of discomfort and rundown conditions reported.
Amenities
7.63
Some amenities were unavailable, and the hotel felt understaffed.
Value for Money
8.09
Overall experience felt not worth the price, although some enjoyed their stay.
Food and Beverage
6.64
Issues with the restaurant area being too cold and dissatisfaction with breakfast options.
Overall Experience
8.61
Overall stay was acceptable, with varied comments on comfort and features.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 02:26

Property Description

Luxurious Amenities and Services

This upscale hotel offers free airport shuttles, an indoor pool, and on-site dining at Baker's Bar and Grille. Guests can unwind in the hot tub, stay active at the fitness center, or explore the library and business center.

Comfortable and Modern Rooms

Each contemporary room at DoubleTree by Hilton Hotel South Bend features a flat-screen cable TV, a fridge, and a coffee maker. With a spacious seating area and a work desk, guests can relax or catch up on work comfortably.

Convenient Location

Conveniently situated just a short drive from South Bend Regional Airport, this hotel is also close to attractions like the University of Notre Dame and Studebaker National Museum. Experience comfort and convenience at DoubleTree by Hilton Hotel South Bend.

Important information:

Please be advised that the indoor pool is currently closed for renovations until 31 July 2018.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SBN

Property Policies

  • Internet

    Wired internet is available in public areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs USD 15 per day.

Location

Property Accessibility

Total Disability Score: 50
Public Area
  • Ramp: No
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8
Based on 414 reviews
Cleanliness: 6.64
Service: 9.61
Location: 9.15
Room Quality: 7.6
Amenities: 7.63
Value for Money: 8.09
Food and Beverage: 6.64
Overall Experience: 8.61
7
709bryanw • Business
4
Understaffed and Underdelivering
Pros:

Five nights. One room cleaning. No do-not-disturb sign. Ever.

The DoubleTree in South Bend services stay-over rooms between 5:30 and 8 p.m., a policy I had never encountered at any hotel before this visit. I get that rooms must be made ready for incoming guests, but it didn't matter anyway: my room was cleaned exactly once during my five-night stay, despite never blocking access and even delaying my evening shower past 8 p.m. just to ensure I wouldn't miss housekeeping's knock. I called several times and was told that my message was shared with the housekeeping staff.

I fault management and policy, not the individuals cleaning the rooms. But someone needs to hire more people and change their policy.

The problems don't stop there. One elevator sat out of service the entire stay with no visible repair progress. The gym equipment was outdated and, in some cases, broken. And on multiple nights, children were allowed to play loud hockey in the interior courtyard well past 10 p.m. Calls to the front desk did nothing.

For the price of a Hilton property, guests deserve basic hospitality. This hotel isn't delivering it.

2026-03-25 • via Tripadvisor
K
Katrina • family_with_children • us
1
2026-03-05 • via Nuitee
P
Philip • family_with_children • us
10
Great. Family loved it
Pros:

Location was fantastic

Cons:

Nothing I can think of

2026-01-20 • via Nuitee
S
Sheila • family_with_children • us
9
Pros:

Quick stay. Very comfortable. Easy in and out

2026-01-19 • via Nuitee
A
Alicia • extended_group • us
8
2026-01-19 • via Nuitee
A
Alana • couple • us
4
For the price of money we paid expected to have hot water for shower and the lobby to be warm and comfortable and not fr
Pros:

The room itself was nice and bed was comfortable.

Cons:

Barely any hot water, our tub wouldn’t close to fill up, no light above our shower, the lobby was freezing, only two working elevators and you can only have two or three buttons pushed or they got canceled out.

2026-01-18 • via Nuitee
S
Sean • family_with_children • gb
9
Excellent hotel, would have no problems using again or recommending!
Pros:

Excellent breakfast, great location for Notre Dame.
Staff were superb, Manager was really helpful & courteous, his knowledge of our stay requirements was impressive.
All staff were excellent, helpful and courteous!

Cons:

All was good!

2026-01-15 • via Nuitee
A
Amanda • couple • us
6
2026-01-07 • via Nuitee
T
Tyeisha • couple • us
10
2026-01-05 • via Nuitee
R
Rick • couple • us
7
I expected more for the price we paid.
Pros:

The hotel was clean. The room was very nice and comfortable. The staff was helpful and friendly.

Cons:

The restaurant and bar area was so cold that we had to keep our coats on. We ate breakfast at a different restaurant due to the cold.

2026-01-03 • via Nuitee
E
Elizabeth • solo_traveller • us
8
Pros:

The hotel was very nice, staff were extremely friendly.

Cons:

I know it's far north Indiana and it gets cold but holy moly I was cold the whole weekend. But as massive as the hotel is I'm sure it's hard to heat

2025-12-15 • via Nuitee
R
Richard • couple • us
2
Dirty
Pros:

Location

Cons:

Dirty, TV didn’t work, dirty with hair everywhere.

2025-11-24 • via Nuitee
M
Morelli • couple • us
10
2025-11-17 • via Nuitee
A
Angela • couple • us
3
I will never stay at the Doubletree again just playing music. We’re on our two year anniversary and wanted to see the vi
Pros:

The location.

Cons:

They gave you no privacy. We were having a private conversation playing music and it was too noisy.

2025-10-26 • via Nuitee
K
Kassiani • couple • us
7
Great - it did it’s purpose
Pros:

Great location downtown

Cons:

A little bit run down, older

2025-10-23 • via Nuitee
T
Tara • family
10
Pros:

Hotel staff were great! Very friendly and helpful. The only thing I wasn’t pleased with was $18 breakfast buffet that was not worth the price. It’s the same food you get at hotels offering free breakfast. The hotel was clean, my overall experience was great! I would definitely stay there again

2025-10-13 • via Nuitee
A
Anthony • family
10
Pros:

Clean. Central location. The staff are amazing and friendly. I would recommend this establishment to Family and Friends. I will be back.

2025-10-12 • via Nuitee
P
Paul • friends
8
Pros:

Great staff. Especially Randall at Front Desk. Extremely friendly & helpful

2025-10-12 • via Nuitee
R
Rick
6
Pros:

I don’t have an issue with hotel rooms being more expensive on game day but $900 per night should come with a ceiling that doesn’t leak and then cave in on you. Ridiculous! Even worse, I was told someone would contact me to discuss a discount. It’s been a week and still nothing but crickets. Stay somewhere else!

2025-10-11 • via Nuitee
K
Kent
8
Pros:

All staff members were friendly and helpful.

2025-10-10 • via Nuitee