DoubleTree by Hilton Hotel South Bend

Hotels
•
Doubletree by Hilton
8 (435 reviews)
123 N. Dr. Martin Luther King Blvd , South Bend , us
+1 574-234-2000

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Business center
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Cons:
Dirty facilities
Cold dining area

Categories

Cleanliness
6.64
Several complaints about dirtiness and unclean facilities.
Service
9.61
Staff were described as friendly and accommodating.
Location
9.15
Location was generally regarded as great, though safety was a concern for some.
Room Quality
7.6
Mixed feedback with instances of discomfort and rundown conditions reported.
Amenities
7.63
Some amenities were unavailable, and the hotel felt understaffed.
Value for Money
8.09
Overall experience felt not worth the price, although some enjoyed their stay.
Food and Beverage
6.64
Issues with the restaurant area being too cold and dissatisfaction with breakfast options.
Overall Experience
8.61
Overall stay was acceptable, with varied comments on comfort and features.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 02:26

Property Description

Luxurious Amenities and Services

This upscale hotel offers free airport shuttles, an indoor pool, and on-site dining at Baker's Bar and Grille. Guests can unwind in the hot tub, stay active at the fitness center, or explore the library and business center.

Comfortable and Modern Rooms

Each contemporary room at DoubleTree by Hilton Hotel South Bend features a flat-screen cable TV, a fridge, and a coffee maker. With a spacious seating area and a work desk, guests can relax or catch up on work comfortably.

Convenient Location

Conveniently situated just a short drive from South Bend Regional Airport, this hotel is also close to attractions like the University of Notre Dame and Studebaker National Museum. Experience comfort and convenience at DoubleTree by Hilton Hotel South Bend.

Important information:

Please be advised that the indoor pool is currently closed for renovations until 31 July 2018.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SBN

Location

Property Accessibility

Total Disability Score: 50
Public Area
  • Ramp: No
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8
Based on 435 reviews
Cleanliness: 6.64
Service: 9.61
Location: 9.15
Room Quality: 7.6
Amenities: 7.63
Value for Money: 8.09
Food and Beverage: 6.64
Overall Experience: 8.61
C
CATALINA • family_with_children • us
1
I would not recommend this place.
Pros:

The room was nice but it was dusty and the shower was leaking all over the floor.

Cons:

Both pool restrooms were nasty. The toilets were clogged. The pool was cold and there were no towels. This hotel was not worth the price point. The only thing good about the hotel is the location.

2026-08-02 • via Nuitee
A
anton • family_with_children • us
10
Loved our stay there and can’t wait to book again next year , very friendly front office staff
Pros:

The proximity to the campus and the local businesses

Cons:

Parking issues weren’t the greatest but worked out

2026-07-21 • via Nuitee
G
Grimes • solo_traveller • us
10
Pros:

The hotel was very nice.

Cons:

The pool and jacuzzi was not operating.

2026-07-20 • via Nuitee
T
Tom • solo_traveller • us
8
2026-06-29 • via Nuitee
D
Deborah • couple • us
4
I didn’t like.
Pros:

Nothing. It was horrible.

Cons:

It was not clean. If we use the shower it the water leak in all the bathroom floor.

2026-06-26 • via Nuitee
B
B • couple • nl
3
2026-06-21 • via Nuitee
C
Chrisman • couple • us
6
2026-06-18 • via Nuitee
S
Stephen • solo_traveller • us
3
Crap
Pros:

The beds were nice staff were great

Cons:

The front and back door were broken and I had to walk completely around the building with all my luggage! Also the reason I booked was because of the hot tub (injured back) but everything was closed!

2026-06-17 • via Nuitee
N
Nick • family_with_children • us
8
2026-06-15 • via Nuitee
C
Carol • solo_traveller • us
9
All in all my experience was fine and would recommend...
Pros:

The staff was very good...! Easy check in and out... room was very clean....had an issue with the toilet and it was fixed immediately..!!

Cons:

The public areas could be addressed... not as clean and new as the rooms...

2026-06-09 • via Nuitee
R
Reece • solo_traveller • us
8
2026-06-07 • via Nuitee
N
Northrup • solo_traveller • us
4
2026-05-29 • via Nuitee
J
Julie • couple • us
5
Please fix the pool. Our stay wasn’t great
Pros:

The view and the glass style building

Cons:

The pool was broke /cold. The whole reason we booked it 😒

2026-05-28 • via Nuitee
B
Bennett Sr • extended_group • us
1
Headache!!
Pros:

location

Cons:

staff locked us out of our rooms. they said our cards were declined. we paid through Affrim. family and friends was worried we would have to find another place to stay in the middle of the night after returning to our unpacked locked rooms after 12am.

2026-05-23 • via Nuitee
K
Katarina • extended_group • se
7
2026-05-19 • via Nuitee
N
Nicole • couple • gb
5
Beautiful view and the room was lovely with the exception of the stained bed sheet, the shower doors kept sliding open a
Pros:

Location and view
The room was spacious.

Cons:

The bed sheets were stained on one of the double beds very noticeably. Not impressed. How a cleaner did not notice this is beyond me!
The shower doors kept sliding open leaving the floor soaked when showering.
The towels were not plentiful
The shampoo and shower gel dispensers were empty.

2026-05-15 • via Nuitee
D
DAVID • solo_traveller • us
10
Great staff great location
Pros:

Convenience

2026-04-28 • via Nuitee
V
Victor • couple • us
1
Pros:

Broken elevator, no working restroom accessible, not ADA compliant causing great hardship for our party. Under construction, light fell from atrium ceiling into the pool while people in pool, so pool closed. Cost unacceptable for at 400.00 per night. We will not be using Hilton again. Son at other Hilton in town had no water. Very disappointing.

2026-04-27 • via Nuitee
J
jessicalL4311EV • Family
2
Terrible
Pros:

We stayed at DoubleTree by Hilton from 4/24–4/26 and unfortunately, this was one of the worst hotel experiences we’ve ever had. I would never stay here again and would not recommend it to anyone.

Check-in started off badly when we were given the wrong room. After waiting 20 minutes for the elevator (with only one working), we got to the room. We had to pack everything back up, wait around while they figured it out because they put us on the wrong room, and then wait another 15+ minutes for the elevator again.

It only got worse from there. A teammate found literal poop shoved inside their hair dryer. Multiple families on our team had to switch rooms due to broken air conditioning, leaking fridges, or fridges that didn’t work at all. Our bed sheets felt like they had sand in them.

Our team’s hockey door signs were stolen, and one teammate even got stuck in the only working elevator. With elevators constantly broken, families were forced to carry hockey bags, luggage, and kids up and down 6+ flights of stairs.

The hotel also advertised a hot tub, but it wasn’t working. The pool was ice cold, had no towels available, and then ended up being closed for emergency repairs.

To top it off, we called Friday night for an extra blanket and towels since they only provide two towels per room, and were still waiting.

For a hotel that should be prepared to host families and sports teams, this was beyond disappointing. Poor maintenance, cleanliness issues, broken amenities, and terrible service made this a miserable stay.

2026-04-26 • via Tripadvisor
1
181christalm • Family
4
Filthy.
Pros:

Filthy. Especially the common areas. Food stuck to carpets, stained furniture, dirty bathrooms, layers of dust. Gross.

2026-04-22 • via Tripadvisor