Quality Inn & Suites Santa Cruz Mountains

Hotels
•
Quality Inn
7.4 (304 reviews)
9733 Highway 9 , Ben Lomond , us
+1 831-709-4025

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Excellent staff
Beautiful scenery
Convenient location
Cons:
Poor cleanliness
Inconsistent service for breakfast
Room quality concerns

Categories

Cleanliness
5.86
Multiple guests complained about cleanliness, including dirty showers and overall lack of attention to detail.
Service
8.83
Many reviews highlighted the kindness and helpfulness of the staff.
Location
8.87
Guests appreciated the beautiful natural setting and convenient access.
Room Quality
7.32
Rooms received mixed feedback, with some features needing improvement (e.g., locks, cleanliness).
Amenities
6.85
Amenities such as the breakfast service and functionality of the pool were criticized.
Value for Money
7.81
Guests felt the prices were justified given the location, despite some service issues.
Food and Beverage
6.36
Reviews indicated that options for breakfast were quite limited.
Overall Experience
7.33
General sentiment was a mixed experience, with specific highlights and several complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 01:39

Property Description

Scenic Location

Nestled in the beautiful village of Ben Lomond, Quality Inn & Suites Santa Cruz Mountains offers a tranquil escape just a short drive from Santa Cruz Beach Boardwalk.

Comfortable Accommodation

Relax in air-conditioned rooms equipped with modern amenities including a TV, ensuring a comfortable stay for all guests.

Delicious Breakfast Options

Start your day right with a satisfying buffet or continental breakfast, perfect for fueling up before exploring nearby attractions like Pasatiempo Golf Club and the University of California Santa Cruz.

Experience a peaceful retreat in the Santa Cruz Mountains at Quality Inn & Suites. Book now for an unforgettable stay!

Important information:

You must show a valid photo ID and credit card upon check-in.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SFO

Location

Guest Reviews

7.4
Based on 304 reviews
Cleanliness: 5.86
Service: 8.83
Location: 8.87
Room Quality: 7.32
Amenities: 6.85
Value for Money: 7.81
Food and Beverage: 6.36
Overall Experience: 7.33
W
Wen • solo_traveller • us
10
2026-08-29 • via Nuitee
R
Roberta • couple • us
7
2026-08-29 • via Nuitee
M
Mario • couple • gt
9
2026-08-25 • via Nuitee
L
Leslie • family_with_children • us
1
a nightmare
Pros:

We didn't eat breakfast. I like the location because it is convenient to the home of a family member.

Cons:

I was double charged for the booking. I reserved my reservation via Priceline on July 2 and paid in full at that time. I also made another reservation on Booking.com for for family members where payment was due 3 days before arrival. When I arrived at the hotel around 830-9pm the desk clerk told me that although they had the Priceline booking they hadn't received the Priceline payment for the room I paid for on July 2nd. I showed via my iphone bank app that the Priceline charge appeared on my Visa bill. I even called my card services on speaker so the desk clerk could hear that the Priceline charge was verified as paid. Afterwards the desk clerk handed me the room card--it was going on 10 pm by then--so I went to my room. Unbeknown to me, he also charged my VISA for the room I had already been charged for on Priceline. I have opened a dispute with my card services about this double charge. I will not stay at this hotel again.

2026-08-24 • via Nuitee
T
Tricia • family_with_children • us
5
Fair. Too high of a price to pay for a place to sleep and shower.
Pros:

Breakfast was okay.

Cons:

The hotel was old and needed obvious repairs. It was as clean as they could get it. Priced too high for the amenities and disrepair of the room. The pool was dirty/turning green.

2026-08-19 • via Nuitee
R
Roberta • family_with_children • us
6
2026-08-16 • via Nuitee
C
Crystal • couple • us
10
2026-08-15 • via Nuitee
J
Job • solo_traveller • nl
9
2026-08-15 • via Nuitee
L
Law • solo_traveller • us
9
Pros:

I love staying here, so quiet and peaceful. The manager is wonderful and caring. I will definitely come back again and again.

Cons:

The rooms could use a little touch up in some areas. I have stayed there twice and felt at home.

2026-08-13 • via Nuitee
E
erin • couple • us
8
2026-08-09 • via Nuitee
D
david • couple • us
2
2026-08-07 • via Nuitee
S
Scott • family_with_children • gb
7
Pros:

Breakfast was ok. Limited seating is an issue but kids enjoyed the food

2026-08-04 • via Nuitee
G
goffinet • couple • be
9
2026-07-25 • via Nuitee
J
James • couple • us
10
2026-07-22 • via Nuitee
C
Chris • solo_traveller • us
8
Pros:

It's very beautiful and the staff was great

2026-07-21 • via Nuitee
J
John • solo_traveller • us
10
2026-07-21 • via Nuitee
J
john • couple • us
10
Super friendly staff super nice room, beautiful location
Pros:

Very nice very clean room, beautiful location

2026-07-11 • via Nuitee
S
stephane • solo_traveller • ca
10
2026-07-03 • via Nuitee
D
Devendra • solo_traveller • us
9
2026-06-28 • via Nuitee
J
Jocelyn • couple • qa
8
Pros:

Nice and clean

2026-06-27 • via Nuitee