Quality Inn & Suites Santa Cruz Mountains

Hotels
•
Quality Inn
7.4 (253 reviews)
9733 Highway 9 , Ben Lomond , us

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Swimming pool
Terrace
Family rooms
Heated pool
Fence around pool
Staff adhere to local safety protocols
Guest rooms disinfected between stays
See all facilities

Review Highlights

Pros:
Excellent staff
Beautiful scenery
Convenient location
Cons:
Poor cleanliness
Inconsistent service for breakfast
Room quality concerns

Categories

Cleanliness
5.86
Multiple guests complained about cleanliness, including dirty showers and overall lack of attention to detail.
Service
8.83
Many reviews highlighted the kindness and helpfulness of the staff.
Location
8.87
Guests appreciated the beautiful natural setting and convenient access.
Room Quality
7.32
Rooms received mixed feedback, with some features needing improvement (e.g., locks, cleanliness).
Amenities
6.85
Amenities such as the breakfast service and functionality of the pool were criticized.
Value for Money
7.81
Guests felt the prices were justified given the location, despite some service issues.
Food and Beverage
6.36
Reviews indicated that options for breakfast were quite limited.
Overall Experience
7.33
General sentiment was a mixed experience, with specific highlights and several complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 01:39

Property Description

Scenic Location

Nestled in the beautiful village of Ben Lomond, Quality Inn & Suites Santa Cruz Mountains offers a tranquil escape just a short drive from Santa Cruz Beach Boardwalk.

Comfortable Accommodation

Relax in air-conditioned rooms equipped with modern amenities including a TV, ensuring a comfortable stay for all guests.

Delicious Breakfast Options

Start your day right with a satisfying buffet or continental breakfast, perfect for fueling up before exploring nearby attractions like Pasatiempo Golf Club and the University of California Santa Cruz.

Experience a peaceful retreat in the Santa Cruz Mountains at Quality Inn & Suites. Book now for an unforgettable stay!

Important information:

You must show a valid photo ID and credit card upon check-in.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SFO

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

7.4
Based on 253 reviews
Cleanliness: 5.86
Service: 8.83
Location: 8.87
Room Quality: 7.32
Amenities: 6.85
Value for Money: 7.81
Food and Beverage: 6.36
Overall Experience: 7.33
V
Violeta • solo_traveller • us
10
A peaceful tucked away gem. The trees and river embrace you as you breathe it all in!
Pros:

cozy and tucked away in the trees and river! Also, very warm temp outside!

Cons:

It’s not a fancy place but it gives you the basics. I booked last mins so I didn’t expect the Hilton. It’s clean, friendly staff and free bfast!

2026-04-02 • via Nuitee
J
James • solo_traveller • us
9
Pros:

Staff is great!

Cons:

Great location and staff.

2026-03-27 • via Nuitee
R
Rowlee • family_with_children • us
8
I will be back.
Pros:

Location is ideal. Prices are great.

Cons:

Breakfast and office was frequently closed in the morning

2026-03-22 • via Nuitee
M
Martinez • family_with_children • us
3
2026-03-22 • via Nuitee
A
Aldo • family_with_children • us
9
Pros:

Proximity to destination. Quiet.

2026-03-17 • via Nuitee
K
Kennedy • couple • us
10
Excellent, staff is extremely nice and friendly
Pros:

Very quiet and cute and very very clean and very very spacious actually.

Cons:

Honestly nothing, it was so great. My wife and I will definitely always stay here when we’re near the area and we visit Santa Cruz quite often.

2026-03-16 • via Nuitee
B
Bárbara • couple • cl
10
Cómodo y cerca de parques estatales
Pros:

la amabilidad del personal, atentos y amigables

2026-03-11 • via Nuitee
B
Bcmg95007 • family_with_children • us
6
Cons:

Someone stole my brand new laundry soap out of the back of my truck.

2026-03-11 • via Nuitee
J
Jamie • couple • us
10
2026-03-02 • via Nuitee
V
Vickers • solo_traveller • us
10
2026-02-27 • via Nuitee
S
Sterritt • couple • us
10
2026-02-24 • via Nuitee
C
Camille • couple • ca
10
Pros:

AJ at the front desk is very accommodating and kind. He always has a smile on his face and works very hard to make sure you have everything you need. I had a lot of baggage to bring into the room during my stay and requested a lower level room. He went above and beyond and upgraded me to the cottage suite! The world needs more AJs. :)

Cons:

None.

2026-01-17 • via Nuitee
J
Jeffrey • couple • us
9
2025-12-24 • via Nuitee
S
Sandra • couple • us
8
2025-12-21 • via Nuitee
J
James • couple • us
8
Pros:

Excellent staff

2025-12-20 • via Nuitee
M
Michael • couple • us
8
Nice staff and convenient accommodations
Pros:

Located in nature environment.

Cons:

Convenient location on Highway 9

2025-12-15 • via Nuitee
J
Javier • couple • us
10
Pros:

The service was so good I’m definitely coming back I loved it so much I stayed a extra night it was a amazing experience and the service was excellent

2025-12-14 • via Nuitee
T
Timothy • couple • us
10
Very happy with the staff.
Pros:

Very neat and clean

Cons:

Not much

2025-12-12 • via Nuitee
J
James • couple • us
9
Pros:

Excellent staff!

2025-12-11 • via Nuitee
T
Tameka • extended_group • us
6
2025-11-23 • via Nuitee