Quality Inn & Suites Santa Cruz Mountains

Hotels
•
Quality Inn
7.4 (285 reviews)
9733 Highway 9 , Ben Lomond , us

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Excellent staff
Beautiful scenery
Convenient location
Cons:
Poor cleanliness
Inconsistent service for breakfast
Room quality concerns

Categories

Cleanliness
5.86
Multiple guests complained about cleanliness, including dirty showers and overall lack of attention to detail.
Service
8.83
Many reviews highlighted the kindness and helpfulness of the staff.
Location
8.87
Guests appreciated the beautiful natural setting and convenient access.
Room Quality
7.32
Rooms received mixed feedback, with some features needing improvement (e.g., locks, cleanliness).
Amenities
6.85
Amenities such as the breakfast service and functionality of the pool were criticized.
Value for Money
7.81
Guests felt the prices were justified given the location, despite some service issues.
Food and Beverage
6.36
Reviews indicated that options for breakfast were quite limited.
Overall Experience
7.33
General sentiment was a mixed experience, with specific highlights and several complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 01:39

Property Description

Scenic Location

Nestled in the beautiful village of Ben Lomond, Quality Inn & Suites Santa Cruz Mountains offers a tranquil escape just a short drive from Santa Cruz Beach Boardwalk.

Comfortable Accommodation

Relax in air-conditioned rooms equipped with modern amenities including a TV, ensuring a comfortable stay for all guests.

Delicious Breakfast Options

Start your day right with a satisfying buffet or continental breakfast, perfect for fueling up before exploring nearby attractions like Pasatiempo Golf Club and the University of California Santa Cruz.

Experience a peaceful retreat in the Santa Cruz Mountains at Quality Inn & Suites. Book now for an unforgettable stay!

Important information:

You must show a valid photo ID and credit card upon check-in.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SFO

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

7.4
Based on 285 reviews
Cleanliness: 5.86
Service: 8.83
Location: 8.87
Room Quality: 7.32
Amenities: 6.85
Value for Money: 7.81
Food and Beverage: 6.36
Overall Experience: 7.33
J
Jocelyn • couple • qa
8
Pros:

Nice and clean

2026-06-27 • via Nuitee
S
Sophia • couple • us
4
This place needs some TLC and please refill breakfast items.
Pros:

Location was gorgeous

Cons:

For the price: crack in sink and toilet. Looks like cracks were filled with glue and the crack on the toilet looked like it was held together with clear tape. Missing pieces of floor panels, breakfast didn’t start until 8am, food ran out quickly and never replaced, couldn’t get a hold of anyone at the front desk until close to 10:30am the next morning. Staff was nice though

2026-06-24 • via Nuitee
L
Lee Ann • couple • us
6
Good enough for 1 night for a wedding nearby.
Pros:

It was close to the wedding venue.

Cons:

The room was clean but it’s a bit dated & run down.

2026-06-23 • via Nuitee
R
Ralph • couple • us
8
2026-06-22 • via Nuitee
B
Beth • solo_traveller • us
8
Pros:

Close to our family

Cons:

They ran out of food before the bkfast hours were over.
Should have someone check on this when having a full motel.

2026-06-21 • via Nuitee
L
Lee Ann • couple • us
6
Good enough for that rugged, mountain type area.
Pros:

It met my expectations. It was clean and the bed was comfortable.

Cons:

it's outdated and there were exposed wires that looked like they should have been behind a wall. The showerhead came out like kind of a mist, but I didn't try to adjust it.

2026-06-20 • via Nuitee
J
Jorge • solo_traveller • us
8
Pros:

The forest.

Cons:

Not long enough....

2026-06-19 • via Nuitee
J
Jill • couple • us
1
2026-06-15 • via Nuitee
S
Stephanie • family_with_children • us
5
2026-06-14 • via Nuitee
M
Monika • solo_traveller • ae
7
Location amongst redwoods , helpful staff .
Pros:

The staff managing the property were very kind , respectful and attentive to our needs . Big thanks to AJ .

Cons:

Place seems to be rundown a bit .

2026-06-10 • via Nuitee
J
Jeffrey • couple • us
10
2026-06-09 • via Nuitee
J
James • couple • us
9
Pros:

Good location and excellent staff

2026-06-07 • via Nuitee
R
Rosen • solo_traveller • us
8
Pros:

Very quiet

Cons:

Peace

2026-06-03 • via Nuitee
S
Stockdale • family_with_children • us
10
2026-06-02 • via Nuitee
I
Imants • couple • dk
8
Nice forest location
Pros:

Very nice location with the forest all around. Very quiet and peaceful. Nice breakfast with self made waffles

2026-05-29 • via Nuitee
M
michael • solo_traveller • us
8
Pros:

Location

Cons:

We were given upstairs, couldn't park close to the room as I was told, breakfast was not set up and that service sucked because the guy had a I don't care additude.

2026-05-28 • via Nuitee
D
Devin • couple • us
8
2026-05-28 • via Nuitee
B
Belke • solo_traveller • de
6
Mäßig
Cons:

Kein Spiegel im Raum, Pool nicht in Betrieb

2026-05-21 • via Nuitee
C
Cristina • extended_group • us
8
Trees, roses, and waffles
Pros:

I was very pleased with the location; the beds were very comfortable

Cons:

Older bathroom tile, noise from other residents

2026-05-15 • via Nuitee
J
James • solo_traveller • us
9
Pros:

Great location and staff

2026-05-13 • via Nuitee