Holiday Inn Tyler - Conference Center by IHG

Hotels
Holiday Inn Hotels & Resorts
9 (636 reviews)
5701 South Broadway Avenue , Tyler , us

Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Friendly staff
Convenient location
Cons:
Cleanliness issues
Outdated rooms

Categories

Cleanliness
7.88
There were reports of cleanliness issues, including ants in the room and dirt on the walls.
Service
9.99
Many reviews praised the staff for being friendly, helpful, and providing excellent customer service.
Location
9.89
The hotel is conveniently located near dining options and other amenities.
Room Quality
8.34
Several comments mentioned outdated rooms and a need for renovations, but other guests found their rooms comfortable.
Amenities
8.87
Amenities like laundry facilities were available; however, some facilities such as the restaurant had limitations.
Value for Money
9.33
Pricing was considered fair by many, although some reviews mentioned high breakfast costs.
Food and Beverage
7.88
The breakfast received mixed reviews, with limited options and some complaints about the quality.
Overall Experience
9.85
Generally, guests enjoyed their stay, citing the location and service as highlights despite some shortcomings.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 18:15

Property Description

Convenient Location
Located near Broadway Square Mall in Tyler, Texas, Holiday Inn Tyler - Conference Center offers free shuttles to Tyler Pounds Regional Airport for easy travel convenience.

Modern Amenities
Enjoy free high-speed internet in every guestroom and savor delicious contemporary American cuisine at Broadway South restaurant. Unwind by the outdoor pool after a satisfying dinner experience.

Nearby Attractions
Explore Caldwell Zoo's wildlife exhibits or stroll through the Tyler Rose Garden, both just a short drive away. Don't forget to visit the University of Texas at Tyler and Tyler Junior College, located nearby for added convenience.

Ready to experience comfort and convenience in Tyler, Texas? Book your stay at Holiday Inn Tyler - Conference Center now!

Important information:

Guests must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.

.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: TYR

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

9
Based on 636 reviews
Cleanliness: 7.88
Service: 9.99
Location: 9.89
Room Quality: 8.34
Amenities: 8.87
Value for Money: 9.33
Food and Beverage: 7.88
Overall Experience: 9.85
T
Tammy couple us
10
2026-08-03 via Nuitee
G
Garien couple us
10
2026-07-25 via Nuitee
G
Garien couple us
10
2026-07-23 via Nuitee
M
Marcos couple us
8
2026-07-20 via Nuitee
S
Susan couple us
5
Bed smelled like straight bleach so much I couldn’t hardly sleep
2026-07-20 via Nuitee
M
McGough couple us
5
Breakfast was simple not what expected.
Pros:

Comfy bed and pillows. Close to the ice box.

Cons:

Front desk asking tons of questions. A window view with air conditioner. No waffles for breakfast. No warm biscuits.

2026-07-16 via Nuitee
L
Laura solo_traveller us
7
2026-07-14 via Nuitee
A
Araine couple us
10
2026-07-13 via Nuitee
M
Marcelo couple ar
8
2026-07-11 via Nuitee
G
Garcia family_with_children us
10
2026-07-06 via Nuitee
A
Atanya solo_traveller us
10
2026-07-06 via Nuitee
D
Debra couple us
3
Dissatisfied.
Pros:

The location was good to restaurants and things to do and the hospitals as well

Cons:

I didn’t like the property because of advertised having balconies, and the sliding glass doors were screwed shut. I mentioned this to the staff and all they could do was apologize, of course after being in the hospital all day long with a loved one in hospice I just wanted to sit outside and enjoy the breeze so this is fault advertising.

2026-07-03 via Nuitee
J
Jennifer solo_traveller us
10
2026-06-29 via Nuitee
A
Andrea couple de
7
Pros:

The ladies at breakfast. Both were so friendly.
Everything was walkling distance

Cons:

One of the front desk clerks was very unfriendly
Fox channel with World Cup soccer matches was not available in our room

2026-06-29 via Nuitee
W
WinthropJQuiggy Business Pottsboro, Texas
8
Mostly nice
Pros:

In town for an event. The event coordinator worked with the hotel to accommodate our group. There were many plusses to the hotel.

For one, it was a pleasure to have refreshes done without requesting. Most hotels have started back up with that amenity, I know, but some I have stayed in are still not doing refreshes unless you specifically ask. I've stayed at a couple like that.

Another thing I liked. They have the fastest elevator of any hotel I have ever stayed in. Wow! Get in, press the button, and seconds later I'm in the lobby!

The service personnel were pretty friendly and polite.

Plusses and minuses for the restaurant Used the hotel restaurant only once for dinner. Sat at the bar and got excellent service from Harley!! (Wanted to fill out a comment card for her, but apparently the hotel doesn't have them. I hope someone can pass this on to her). The sandwich I got was pretty good, too.

However, the breakfast (which was complimentary, so I shouldn't complain to much...) was not all that great. It was just serve yourself, with the standard eggs, bacon, etc. Personally, I would have been glad to pay $$ and get a better variety.

Also, the room layout was not very convenient. The rooms are laid out with all the windows facing out into their courtyard/pool area. The halls zig and zag in a circle to accommodate this layout. I counted. I had to go 170 steps to get to my room on what was, apparently, the opposite side of the complex.

Still, it was a good hotel.

2026-06-28 via Tripadvisor
G
Garien couple us
10
2026-06-27 via Nuitee
T
TAMMY family_with_children us
10
2026-06-24 via Nuitee
J
Janet solo_traveller us
8
Pros:

The staff was excellent and the room was modern and clean.

2026-06-23 via Nuitee
M
Morris couple us
8
I would stay again if the need arises.
Pros:

We were only there overnight and left early before breakfast was served but it was in a Great location, very clean

Cons:

The bedding is nice but comforter too heavy. It would be perfect if they would provide a light weight blanket to use when needed.

2026-06-18 via Nuitee
S
Sonya solo_traveller us
10
2026-06-17 via Nuitee