Sturbridge Host Hotel And Conference Center

No me justo

The location was great. The setting was peaceful and quiet.

We loved the view of the lake, the staff, pool and that it was quiet.

Nothing

La vista a la piscina y todo bonito

Our bed had toe nails in it!!! We made it to our room after a long day at competition and found that! Not cool at all 🤢🤢🤢

I stayed here 20 years ago while working for another organization and even then found it dated. Nothing has changed since then and it is in a state of general disrepair. Weeds were growing in the flower beds rather than any landscaping. Paint peeling off the ceiling. Hair dryer didn't work. No vent in the bathroom. Thin old towels and no room service to refresh things like that. Toilet hadn't been cleaned. Phone was unplugged and in a tangle of cords; there was no Wi-Fi offered and no information sheet anywhere in the room. There was no fridge in the room, and when we asked if there was one available for medication, it took much longer to arrive than promised, and I received an attitude from the personnel behind the desk when I politely inquired again. Furniture is chipped and damaged; elevators are filthy. The conference areas were unheated and absolutely freezing in spring. I had to wear my pajamas underneath my work clothes and a jacket and a hat indoors just to be able to endure the full days of conferences. I have never seen or experienced anything like it in the United States. I felt like I was in a developing country or a post-Soviet state. Most venues at least provide complimentary water, tea, and coffee throughout the day; often more. All of those were by concession only and very pricey considering the absolute bottom tier quality.

Got a room to use the pool with kids. Unfortunately, the atrium temperature was so cold that the kids could only stay in the pool for a few minutes. (Room temperature was probably around 65 degrees). Pool water also could be warmer. There is no hot tub anymore. The hotel itself needs a lot of cosmetic work and is quite the ghost town with no music and what looks like the restaurant area appears to be closed down. Such a shame because it could be such a nice place.

The place is rundown and front desk staff Julie was extremely rude, unprofessional, racist, and violated ADA rules regarding my service animal. So if you are a person of color/minority, I wouldn’t recommend booking a stay or attending an event at this place.

Also, It’s supposed to be non smoking property. However, people were constantly smoking in the interior common areas outside of their rooms, including marijuana. The smell of tabaco and marijuana was everywhere. Yet, nothing was said to them or done to make them stop.

In addition, there were many dogs staying at the facility and one kept barking non stop. Who knows which one out of the six I counted soiled in the hall. This Julie person claimed it was my service dog with no visual proof.

She also told me that my service dog was just a comfort dog and not a service animal. I tried to show her documents but she refused to look at them.

Instead she was so unprofessional that she approached the event organizer and told them to ban me from attending future events. Not her place or business to do that.

Unbelievable. We stayed there last year with my service dog without incident as all hotels, restaurants, and air planes, we frequent. Not this year because this woman chose me; the only non white person with a service dog staying there.

The pool location from room

The pool was nice

Location

Location was good

My room was very clean. It’s in a perfect area.

Location. Staff were great.