Holiday Inn St. Louis Arpt West-Earth City by IHG

Hotels
•
IHG
7 (134 reviews)
3400 Rider Trl S, Earth City, Missouri, 63045 , Earth City , US
+1 314-291-6800

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Pets allowed

Facilities

Elevator
Fitness facilities
Free airport transportation
ATM/banking
Conference space
Internet access in public areas - surcharge
Breakfast available (surcharge)
Television in common areas
Express check-out
Internet access in public areas - high speed
See all facilities

Review Highlights

Pros:
Friendly and accommodating staff
Convenient location (near Hollywood Casino Amphitheater / St. Charles)
Quiet property
Helpful shuttle service
Restaurant staff friendly and food tasty
Easy check-in/check-out
Rooms sometimes reported as clean and comfortable
Cons:
Frequent reports of dirty rooms, stains and unpleasant odors
Inconsistent housekeeping (missed cleanings, old items left in fridges)
Maintenance issues (door lock failures, peeling paint)
Poor shower water pressure in multiple reports
Some guests find mattresses/pillows too soft
Missing toiletries and other room supplies reported
Occasional front desk overload or rude interactions
Shuttle issues (no A/C, overly fast driving reported)

Categories

Cleanliness
5
Numerous reviews cite dirty rooms, stained sheets, odors/mildew, old food in fridges and inconsistent housekeeping; cleanliness is a clear recurring negative.
Service
8.5
Many guests praise friendly, accommodating front desk, restaurant staff and shuttle drivers; a few reports of slammed desks or rude agents, but service is overall a strong positive.
Location
8
Multiple mentions of proximity to Hollywood Casino Amphitheater and convenient access to St. Charles; location is frequently noted as a benefit.
Room Quality
5.5
Mixed reports: some find rooms comfortable, others report dated finishes, peeling paint, mildew odor, door/lock failures and poor shower pressure; room quality is below average overall.
Amenities
6.5
Shuttle service exists (but reported no A/C in van and fast driving), but complaints include missing toiletries, fridge issues and inconsistent housekeeping support for amenities.
Value for Money
6.5
Guests note charges (e.g., for coffee) and issues with included breakfast versus paid options; mixed comfort versus maintenance leads to slightly below-target value perception.
Food and Beverage
7.5
Restaurant staff repeatedly praised and food described as tasty by several guests, though breakfast/charging issues were mentioned by some.
Overall Experience
8.5
Overall impressions are mixed but skew positive on service, location and quietness; serious cleanliness and maintenance issues lower satisfaction for some, but the strong service and location uplift the general experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:02

Property Description

Indulge in Relaxation:
Enjoy the indoor pool and fitness center for leisure and rejuvenation.

Dining Delights:
Savor delicious meals at Elements restaurant with a bar/lounge and room service available.

Convenient Amenities:
Benefit from complimentary Wi-Fi, wedding services, a 24-hour business center, and a roundtrip airport shuttle service.

To book your stay and enjoy these wonderful amenities, visit us at Holiday Inn St. Louis Arpt West-Earth City, an IHG Hotel.

Important information:

  • Pool access available from 7:00 AM to 10:00 PM.
  • Up to 2 children 18 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • A car is not required for transportation to and from this property.
  • Cashless payment methods are available for all transactions.
  • Contactless check-out is available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: STL

Property Policies

  • Pets

    Maximum number of pets per room 2

  • Pets

    Service animals are exempt from fees/restrictions

  • Pets

    Pet max weight (per pet) in lb is 220

  • Check-in & Check-out

    Contactless check-out is available

  • Sustainability Certifications

    Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)

See all policies

Location

Guest Reviews

7
Based on 134 reviews
Cleanliness: 5
Service: 8.5
Location: 8
Room Quality: 5.5
Amenities: 6.5
Value for Money: 6.5
Food and Beverage: 7.5
Overall Experience: 8.5
G
Gary
10
Pros:

Clean room and welcoming staff

2025-10-11 • via Nuitee
D
Dnyanesh Yashwant
6
Pros:

The room lock didn’t work. Bath

2025-10-06 • via Nuitee
M
Megan
8
Pros:

Room was clean but a little run down. Definitely clean and employees are friendly. Very close to Hollywood Casino Amphitheater!

2025-09-27 • via Nuitee
D
Deborah • family
10
Pros:

It was a busy hotel with youth sports teams but our room was on a quiet floor. Check-in and check-out was easy and staff was friendly. Room was comfortable temperature-wise and the bedding was wonderful. The bathroom was clean, plenty of amenities, shower pressusre and temp was good. We'd stay there again.

2025-09-22 • via Nuitee
A
Avery
4
Pros:

Room was NOT clean. Old coffee cup and old food in the fridge

2025-09-17 • via Nuitee
A
Adrian • partner
8
Pros:

Very friendly and safe environment

2025-09-15 • via Nuitee
R
Ron
6
Pros:

Hotel shad an odor and it wasn’t clean

2025-09-14 • via Nuitee
J
Joanetta
8
Good and Cleaning Crew Short Staffed
Pros:

Cleaning staff was short, so the maid on the 6th floor couldn’t get to our room on Sunday. So no fresh sheets or towels. Front staff and the ladies in the restaurant were very friendly and amazing.

2025-09-08 • via Nuitee
A
Andrea • family
2
Pros:

Rooms available at check in time.

2025-09-07 • via Nuitee
K
Kathleen • family
8
Pros:

Transported us to concert at amphitheater. Room was very clean. Water pressure in shower was poor. Otherwise, I’d stay here again.

2025-08-29 • via Nuitee
K
Kevin • partner
8
Pros:

Mattress and pillows all far too soft for my ageing body.

2025-08-25 • via Nuitee
R
Rex • partner
4
Pros:

Had no soap r shampoo r conditioner paint was peeling off the shower ceiling had food left in the fridge was shullted to event with door half open won't close would not go back no free breakfast offer should just went home

2025-08-23 • via Nuitee
C
Connie • family
6
Pros:

The staff was so nice and accommodating, but the hotel itself seemed dated, a little unclean, and beds not real comfortable!
Our keys wouldn't open the room! We did get another, but after working one time, it also failed to open. The worst was a terrible odor in the room like mildew. The room felt humid although the air was on. It was extremely hot out! We could have reported it in hopes of getting a new room, but desk was slammed and hotel full! We just went with the flow and probably won't go back.

2025-08-20 • via Nuitee
M
Mary • partner
6
Pros:

The stay was okay hotel needs updating. Water pressure was terrible they charged for a cup of coffee with breakfast which we had already paid 15 dollars for. The staff could have been a bit more friendly. The bed was very comfortable. So I will give 3 out of 5 stars

2025-08-17 • via Nuitee
D
Derricka • partner
10
Pros:

Love everything

2025-08-10 • via Nuitee
M
Melissa
2
Pros:

I booked for a week and never hady room cleaned once trash can was still full, no new clean towels when i put the old ones out.

2025-08-05 • via Nuitee
S
Sherise • partner
10
Pros:

Excellent Service

2025-07-13 • via Nuitee
J
Jason • friends
6
Pros:

There was an odd stench in the lobby and guest services were not the happiest people. They also had maintenance issues with our door. This was shared with other rooms so we were not the only people on our floor who could not get in. Staff in the restaurant were extremely friendly and the food was tasty

2025-07-10 • via Nuitee
E
Evelyn • family
8
Pros:

Safe and quiet

2025-07-07 • via Nuitee
J
jodi • family
10
Pros:

The staff was so cheerful and friendly!

2025-06-29 • via Nuitee