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Facilities
Property facilities
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Guest education on local ecosystems and culture
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Electric bicycle charging station
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Fitness facilities (surcharge)
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Parking
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Non-smoking rooms
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Air conditioning
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Restaurant
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Room service
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Terrace
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Family rooms
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Pets allowed
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Lift / Elevator
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Luggage storage
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Express check-in/check-out
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Safety deposit box
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Fax/photocopying
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Tour desk
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Soundproof rooms
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Facilities for disabled guests
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Ironing service
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Car hire
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Sauna
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Massage services
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Packed lunches
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Currency exchange
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Squash
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Non-smoking throughout
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Private check-in/check-out
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Shuttle service (additional charge)
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Concierge service
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Wheelchair accessible
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Kid meals
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Public transport tickets
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Lower bathroom sink
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Emergency cord in bathroom
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Outdoor furniture
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Fruits
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Pet bowls
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Steam room
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Beauty Services
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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Property cleaned by professional cleaning companies
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Physical distancing in dining areas
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Key access
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Food delivered to guest room
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CCTV outside property
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Access to health care professionals
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Screens / Barriers between staff and guests for safety
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Face masks for guests available
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24-hour security
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Delivered food - securely covered
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Security alarm
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Key card access
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Broadcast Live sport events
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Supervised childcare/activities
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Television in common areas
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Front desk (limited hours)
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Express check-in
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Free wired internet
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Tennis lessons on site
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Self parking (surcharge)
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Airport transportation - pickup (surcharge)
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Airport transportation - drop-off (surcharge)
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Fitness facilities (surcharge)
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Internet access
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Housekeeping on request
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Wine release events
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Reception hall
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Japanese garden
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Secured parking
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Garage
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Bicycle-friendly property
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Electric bicycle charging station
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Guest education on local ecosystems and culture
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Vegetarian menu options available
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Bulk dispenser for toiletries
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Accessible shuttle
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No accessible shuttle
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Accessible train station shuttle
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No accessible train station shuttle
Review Highlights
Categories
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Property Description
Luxurious Accommodation
The InterContinental Madrid, a converted 18th-century palace, offers spacious rooms with classic décor, flat-screen TVs, and free WiFi.
Culinary Delights
Indulge in a daily buffet breakfast at El Jardín Restaurant or savor gourmet tapas and cocktails at Bar 49. Don't miss the extensive Sunday brunch experience.
Exclusive Club Access
Upgrade to a suite or club room for access to the InterContinental Club, featuring a private lounge with complimentary buffet, computers, and late check-out service.
Experience luxury and convenience at InterContinental Madrid. Book now for an unforgettable stay.
Please note the property will check the credit card provided 1 day before arrival.
For reservations over EUR 5,000.00, the accommodations may apply special conditions that will be communicated to guests for their acceptance.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
Property Policies
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Internet
WiFi is available in all areas and is free of charge.
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Groups
When booking more than 6 rooms, different policies and additional supplements may apply.
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Pets
Pets are allowed. Charges may be applicable.
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Parking
Private parking is possible on site (reservation is not needed) and costs EUR 37 per day.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 3 years old stay for free when using an available cot.
Children up to and including 13 years old stay for free when using an existing bed.
Children up to and including 11 years old stay for free when using an available extra bed.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Location
Property Accessibility
- Hill Located: No
- Ramp: No
- Entrance Type: Regular, revolving_door
- Entrance Door Width: 90
- Entrance Leveled: Yes
- Room Max Guests Number: 2
- Pet Friendly: Yes_impaired
- Reception Hearing Accessible: No
- Reception Wheelchair Accessible: Yes
- Restaurant Wheelchair Accessible: Yes
- Elevator Audio Signals: Yes
- Elevator Braille Numbers: No
- Elevator Contrasting Buttons: Yes
- Elevator Visual Signs: Yes
- Lifts Accessible: Yes
- Hill Located: No
- Ramp: No
- Entrance Type: Regular, revolving_door
- Entrance Door Width: 90
- Entrance Leveled: Yes
- Room Max Guests Number: 2
- Pet Friendly: Yes_impaired
- Reception Hearing Accessible: No
- Reception Wheelchair Accessible: Yes
- Restaurant Wheelchair Accessible: Yes
- Elevator Audio Signals: Yes
- Elevator Braille Numbers: No
- Elevator Contrasting Buttons: Yes
- Elevator Visual Signs: Yes
- Lifts Accessible: Yes
- Braille Room Numbers: No
- Noticeable Room Number: Yes
- Room Door Peephole: Yes
- Room Knock Sign: Yes
- Service From TV: No
- Hearing Kit: Yes
- TV Alarm Clock: Yes
- Accessible Room Connecting Doors: No
- TTY Hearing Speech Impaired: No
- Toilet Bathroom Doors Indicator: Yes
- Toilet Grabbing Handles: Yes
- Adjustable Shower Head: Yes
- Bathroom Bathtub: No
- Bathroom Emergency Cord: Yes
- Bathtub Grabbing Handles: No
- Cabin Under Sink: No
- Shower Chair: Fixed
- Shower Level Floor: Yes
- Handrails: Yes
- Stair Marked: No
- Pool Handrails: No
- Lift In Pool: No
- Spa Wheelchair Accessible: Yes
- Parking Wheelchair Accessible: Yes
- Public Toilets Emergency Cord: No
- Public Toilets Grabbing Handles: Yes
- Public Toilets Visual Indicators: Yes
- Crouches Cane Impaired: Yes
- Elderly Impaired: Yes
- Electric Wheelchair: Yes
- Hearing Impaired: Yes
- Manual Wheelchair: Yes
- Visually Impaired: Yes
- Wheelchair Or Scooter Impaired: Yes
- Crouches Cane Impaired Score: 71
- Elderly Impaired Score: 75
- Electric Wheelchair Score: 72
- Hearing Impaired Score: 81
- Manual Wheelchair Score: 75
- Visually Impaired Score: 62
- Wheelchair Or Scooter Impaired Score: 71
Guest Reviews
Great guest experience; excellent service above and beyond expectations. Lots of attention to detail and a strong emphasis on pleasing the guests. I HIGHLY RECOMMEND THIS HOTEL!!!
Excellent location walking distance to the retiro park if you are a runner, good restaurants nearby . The employees are great, friendly and always helpful
Very clean rooms and amenities. Will come back anytime highly recommended
El personal la atención
Nos dieron una habitación con dos camas como la pedí pero el TV están lateral
We’ve travelled the world, but never had such wonderful service before . From the front of house, to house keeping everything was fantastic. But the person who stood out especially was Deyanira Rojas in the club lounge. She was so pleasant, helped with all our needs and even helped us with advice on where to catch the metro and suggestions for dinner. I honestly would come back purely because of her service.
Great Experience. Amazing hosts. Excellent food. Overall a very well recommended hotel and service.
Amazing, nice experience with Deyanira Rojas
Emplacement propreté petit déjeuner
Dame de ménage qui a tenté de voler mes lunettes de vue
I had a great stay at the InterContinental Madrid and would definitely return.
The location is excellent—very convenient for exploring the city while still offering a calm and refined atmosphere. As an IHG Platinum member, I truly appreciated the outstanding recognition: I received a fantastic upgrade to a terrace room as well as a late check-out, which made the stay even more enjoyable.
While the room itself is a bit dated, it was very clean and comfortable, so it didn’t detract from the overall experience. The breakfast was supernice with a good selection, and the staff throughout the hotel were exceptionally kind and attentive.
Overall, a highly recommended hotel with great service and a warm, welcoming feel. I look forward to coming back.
Very nice hotel, quite location, great atmosphere, attentive personnel, very good breackfast, comfy beds, room lighting is excellent. Check in is fast. Good fitness rom. Higly recommended.
The service in the club lounge was exceptional especially by Deyanira. The staff were really nice and courteous. The food could’ve been different each day. It was the perfect location for the start of the Madrid race.
La calidad del desayuno en general fue bastante buena
Thanks to Deyanira Rojas, who was our host in the Lounge, make our first experience in this hotel in Madrid the best! The atmosphere was really cozy and quiet. Very good and fresh food! Thank you Deya!
Lovely staff. Nice room. Very clean.
Quite far out of city but metro near. Not great at restocking coffee and tea
Чудове розташування .
Потребує реновації . Тверда 4
Our tour group came here for three nights - quite a nice hotel with excellent service. We slept very well, but our room, number 211, turned out to be immediately next to one of the lift shafts … complete with clunking cables as the lift goes up and down. Overall, the clunking was an amusement rather than a disturbance.
Very good breakfast.
Really attentive helpful staff. Lovely spacious room with a shower, bath and very comfortable bed. Air conditioning so the room was cool at night and excellent breakfast with lots of options
Proper coffee in the room rather than nescafe
Las recepcionistas y el personal de cafetería y desayuno fueron absolutamente encantadores. El desayuno también merece mención, uno de los mejores que he visto.
No pudieron darnos habitaciones contiguas a mis hijos y a nosotros.
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