InterContinental Madrid by IHG

Beautiful hotel with highly attentive staff. Fantastic location with lots around the hotel. Staff were amazing and very helpful and polite. Room was lovely with a massive bathroom and great air-conditioning! Breakfast was stunning with all needs catered for. A beautiful experience at the Intercontinental Madrid.

La gentillesse du personnel leur amabilité

Breakfast was nice but Bacon and pancakes were cold

Excellent service, everything from the lobby and the restaurant

Spacious room. Lovely bar and restaurant area

Highly recommended! This hotel offers exceptional customer service, outstanding gastronomy, and an excellent location. A special thank you to David, our waiter, who went above and beyond to make our experience truly memorable.

Um verdadeiro hotel de 5 estrelas, onde a excelência se sente em cada detalhe. Tudo funciona de forma exemplar, fruto da dedicação, competência e genuína simpatia de toda a equipa.

Desde o primeiro momento, fomos recebidos com profissionalismo e uma atenção rara. Tudo o que solicitámos foi prontamente tratado, sempre com um sorriso, disponibilidade e sem qualquer hesitação. É evidente que existe uma cultura de serviço orientada para o bem-estar do hóspede, fazendo-nos sentir verdadeiramente bem-vindos.

As instalações são excelentes, o ambiente é elegante e acolhedor, e a qualidade do serviço supera as expectativas. Foi uma estadia memorável, que recomendamos sem qualquer reserva. Parabéns a toda a equipa pelo excelente trabalho. Voltaremos, sem dúvida.

My recent stay at the Intercontinental Madrid was an absolute pleasure, and I cannot thank the staff enough for their kindness, generosity and outstanding hospitality. The hotel is absolutely spotless. And from arrival, everyone from the door staff to the porters and front desk staff, was incredibly welcoming and helpful.
I was given an absolutely fabulous room and the housekeeping staff kept it immaculate.
I would like to highlight my experience at the hotel bar, where I received exceptional hospitality and engaging discussion.
I look forward to my return and highly recommend to anyone visiting Madrid.

Fabuloso, habitacion hermosa, limpia, silenciosa, personal muy atento. Desayuno increible. Ubicacion buenisima!!

Intercontinental Club was relaxed and intimate. Daniella was helpful and attentive each morning for breakfast!

Definitely an awesome stay. It’s been a while since me and my friends received so many attentions while staying in a Hotel.

Starting with Carlos at the front door who everyday with a huge smile got us transportation and gave us security tips.

One of my friends luggage arrived 2 days late and Ignacio at the concierge desk was on top of the airline making sure my friend didn’t have to deal with the situation.

David at the Bar keep our glasses and snacks always fresh with a great attitude. The food was amazing, you must try the Bao Bun with calamari and Mayo. Outstanding. And ask for a clara Limón beer. Trust me.

About the room, facilities and cleanliness I can only say it was at Intercontinental high standards. Amparo did an amazing job taking care of every detail in our room. It always smell fresh and clean.

On these days when sometime we forgot how a warm customer service used to be it’s refreshing to have an experience like the one we had during our pride week in Madrid.

Thanks Intercontinental.

the staff and amenities

A friend and I stayed at the IHG in Madrid for 2 nights (sightseeing) as part of a longer trip through 2 European Countries, 3 cities. From the second we checked in, it was 5 star treatment. Ana at the front desk was extremely pleasant and helpful. Unbelievably accommodating with an early check-in request and thorough when explaining ALL the property's benefits. Daniel at the Concierge Desk was awesome when booking a day trip via train and provided amazing recommendations on what to see and where to eat, both on the excursion and around the city.
Each morning, Ash greeted us at the restaurant with such a warm and welcoming smile. Asking us about our day, making small talk, creating such a home-like or family-like atmosphere.
The doorman were all awesome as well!
The breakfast was delicious and service was impeccable. The room was awesome and cleanliness of the property was amazing.
If you have the opportunity to stay at this property, I absolutely recommend you do so. I commend the management for their part and having such a wonderful, customer oriented team.

I have been a member of the IHG group for a couple of years now and have had nothing but great experiences in all locations/countries I've visited. The Intercontinental Madrid was no exception.

From the moment we stepped in we were greeted by extremely helpful and cheerful staff who couldn't do enough to assist. I don't think there was a staff member who didn't greet us when we walked passed which really made us feel welcome. The hotel itself is stunningly beautiful. The bar, restaurant and rooms are spectacular. The cleanliness and overall elegance of the establishment is reason alone to visit Madrid.

I have to give a special shout out to Deyanira R. who works in the Club Lounge. The level of service we received while we were there was astounding. Whether it was offering us coffee or recommending what to have for breakfast, she never once failed to make us smile. She effortlessly made sure that every person in the room was attended to from taking a food order to simply closing a blind slightly to block out the sun's glare. Regardless of how busy she was she never stopped smiling and even took some time to recommend places to see and the best times to return to Madrid. It is people like her to turn good hotels into great ones.

Intercontinental Madrid has the best hotel, best staff and i definitely would recommend.