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Facilities
Property facilities
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Fitness facilities (surcharge)
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Non-smoking rooms
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Air conditioning
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Swimming pool
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Restaurant
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Lift / Elevator
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Luggage storage
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Safety deposit box
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Facilities for disabled guests
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Non-smoking throughout
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Shared lounge/TV area
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Wheelchair accessible
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Heated pool
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Outdoor furniture
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Fruits
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Visual aids: Braille
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Auditory guidance
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Physical distancing in dining areas
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Face masks for guests available
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Delivered food - securely covered
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Security alarm
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Key card access
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ATM/banking
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Television in common areas
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Front desk (limited hours)
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Free wired internet
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Snack bar/deli
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Access to nearby indoor pool
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Pool sun loungers
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Fitness facilities (surcharge)
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Internet access
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Housekeeping on request
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Private picnics
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Reception hall
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Swimming nearby
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Bulk dispenser for toiletries
Review Highlights
Categories
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Property Description
Convenient Location
Holiday Inn - Kalamazoo West, an IHG Hotel, is strategically situated near popular attractions such as Miller Auditorium and Western Michigan University, making it an ideal choice for travelers looking to explore Kalamazoo.
Modern Amenities
Enjoy the convenience of a fitness centre, a shared lounge, and a restaurant during your stay. Stay connected with complimentary WiFi and make use of the kitchenette available in some rooms for added comfort.
Additional Services
Benefit from a 24-hour front desk, business centre, and vending machines offering snacks and drinks. Whether you're here for business or leisure, our hotel ensures a hassle-free experience for all guests.
Book your stay at Holiday Inn - Kalamazoo West now for a memorable and comfortable visit to Kalamazoo!
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Property Policies
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Parking
No parking available.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 17 years old stay for free when using an existing bed.
You haven't added any cots.
You haven't added any extra beds. -
Groups
When booking more than 6 rooms, different policies and additional supplements may apply.
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Pets
Pets are not allowed.
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Internet
WiFi is available in the hotel rooms and is free of charge.
Location
Guest Reviews
It was clean
Signage to enter, the lack of. Dining experience, can’t bring breakfast to the room, lack of toiletries available for purchase, tv control difficult to work, lack of knowledge of front desk.
Neat and clean and welcoming
It was all good
Very nice room
Pay for parking which is ridiculous. Luggage carts were not available and they put us in room that was as far away from elevator as possible.
Room was comfortable and clean but pool area was very low on towels and while the area around the pool looked clean it looked like the tiles along the edges of the pool could use a good scrubbing.
Overall our stay was good and Macy at the bar was super friendly and helpful with where to find good food in the area.
I gave this hotel one star overall, but I would give five stars to Curtis for his help. Holiday Inn express across the street failed to hold our reservation, Curtis came through for us. It was extremely compassionate and resourceful. We thank him for his help. However, the hotel failed miserably in other areas. Blood on the pillowcase was also blood on the pillow, meaning the case was never cleaned, they lined up exactly. No other pillows available. House cleaning never showed up during our stay. They offered us some IGH points, but it was not enough to make us return.
Wonderful food and great staff
Road construction made it difficult to get in and out.
Amazing experience- Jenny the bartender was great. Very clean- very accommodating- will be back. Thanks for the hospitality.
We had a wonderful stay and couldn’t be happier with our experience. From the very beginning, Noula, the manager, went above and beyond to help us with our booking and continued to support us throughout our stay. She was excellent in every way, kind, attentive, and genuinely invested in making sure everything went smoothly.
Any questions or needs we had were handled quickly and thoughtfully, and her professionalism combined with her warmth truly made a difference. It’s rare to encounter someone who makes you feel so welcome and cared for, and Novla absolutely did that for us.
Because of her help and the overall quality of our stay, this hotel will definitely be our first choice when we return. Highly recommend.
Room was clean and comfortable
Overpriced less than desirable breakfast. I would have been better off with a free buffet
It is close to the center
Near the cafes and restaurants
Large rooms so nice
Noises, you can hear the steps of the other guests especially in the late night and early morning.
A lot of kids running around at the reception
The laundry room closed because the washing machine is not working,
Hotel is clean & modern - room was great. Front desk staff was mostly helpful.
Parking was easy. No signs on the road as to how to get to motel, so that was a little bit of a challenge.
Clean room/ very nice staff
The pool was warm
Nothing
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