Embassy Suites by Hilton San Diego Bay Downtown

This review is specifically for the service provided by one of your staff members, Donna. She was an older lady working during breakfast. Donna was taking guest plates and trays. Keeping the area clean and providing the best service with an infectious smile. I hope she is recognized because as a first time guest at this property and Hilton honors member her service will have my wife and I coming back.

Thank you Donna for making our morning!

I had a great first night experience at the Embassy Suites by Hilton in San Diego. Check-in process was simple and quick. The evening reception was great. The bartenders were friendly and happy to serve. The next morning Diego made sure I enjoyed my breakfast. He served and did it with a smile. I asked for soft bacon and he didn’t hesitate to find the exact pieces I desired. Great first 24 hours. The rooms are clean, spacious, and the view of the bay is breathtaking. I look forward to the remainder of my stay.

Disaster from start to finish

Everything was great! The staff, location, valet, restaurant and customer service. A staple hotel for San Diego. My new favorite place to stay, will definitely plan another trip here again.

Madison at the property provided above beyond service. She was well experience, good research and went out her way to accommodate. Outgoing personality. Thank you, Ms. Madison Square Garden.

The location is great, and the receptionist Khalid was very kind, welcoming, and willing to help with everything we needed.

The people in the manager, it’s awesome

Good location. Spacious room.

Clean, professional staff. Danna provided excellent service! Hotel is close to shopping and all types of food.

La posizione, la colazione, la piscina ed il letto molto comodo

I recently stayed 5 nights at the Embassy Suites by Hilton San Diego Bay Downtown in a Double Queen City View Suite, and overall it was an excellent experience.

The room was exceptionally clean and spacious. What really stood out was the layout and amenities. The suite included three sinks (yes, three!), which was incredibly convenient for multiple guests getting ready at the same time. The room also included an iron and ironing board, microwave, refrigerator (larger than the typical hotel mini fridge), a large attached living area with a second TV, a large dining/work table, lounge chair, and sofa. There was plenty of room to spread out and relax.

Wifi was good. No issues connecting. The front desk has instructions so take a picture of the sign before you go up to your room.

Customer service was outstanding from start to finish. During my stay, the hotel sent text messages to check on how everything was going, making it easy to communicate with staff. After checkout, I had an issue with my credit card, and when I called the hotel, someone answered immediately and resolved my concern. That level of responsiveness is becoming rare and was greatly appreciated.

The complimentary breakfast was one of the best hotel breakfasts I’ve experienced. The breakfast staff was exceptional. Friendly, attentive, and hardworking. The buffet offered an impressive variety of options, including bagels, scrambled eggs, bacon, pork sausage, pancakes, made-to-order omelets, muffins, doughnuts, hot cereal, coffee, juice, soda, and much more. There were also always open tables available and minor lines.

The location is excellent. Uber rides were easy to arrange, reasonably priced for downtown San Diego, and drivers had no trouble finding the hotel. The property also has a convenient attached market/grill (accessible via a short walk outside the hotel) that sells just about everything including drinks, water, snacks, toiletries, and microwaveable meals.

The only drawbacks were the $25 per day Daily Destination Charge and room service. While the daily charge can be used as a food and beverage credit at the restaurant, grill, or for room service, I would still prefer it be optional. Additionally, room service never answered the phone when I tried to order, and another guest mentioned experiencing the same issue.

That said, these were minor issues compared to an otherwise outstanding stay. Downtown San Diego hotels are generally expensive, but Embassy Suites provides significantly more value than many competitors. I’ve previously stayed at the Pendry San Diego and the Marriott Marquis San Diego Marina, and in my opinion, Embassy Suites was the best overall experience.

I would absolutely stay here again and highly recommend it to anyone visiting San Diego.

The hotel restaurant while overpriced was very accessible and had a good variety of food. They were a little large on the kids portions and could cut back there on price and quantity. The food was good and the staff in the restaurant were excellent. The hotel location is excellent and allows access to the trolley rides, Seaport Village, and the train station.

La ubicación.

Great staff, fast service, good breakfast!

The service was wonderful! And the the staff was helpful. Iniego was great 👍

We had a great stay. The rooms are spacious, hotel is close to San Diego Zoo and Balboa Park. Morning breakfast with omelette station is a huge perk. Ursula with the food service team was so kind and helpful at the evening reception, she went out of her way to get a snack for my kiddos and refill the coke dispenser. Overall great stay.