InterContinental New York Barclay Hotel by IHG

Hotels
•
InterContinental Hotels & Resorts
8 (2302 reviews)
111 East 48th Street , New York , us

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Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Great location
Beautiful hotel
Excellent food and beverage options
Cons:
Poor cleanliness
Inadequate service response
High costs for amenities

Categories

Cleanliness
7.25
Reported issues with previous guest's hair in the bathroom, indicating a lack of thorough cleaning.
Service
8.25
Some positive experiences with staff and concierge, but significant management issues noted.
Location
9.25
Great area, described as beautiful and quiet.
Room Quality
6.75
Issues with the running toilet and malfunctioning phone point to poor room maintenance.
Amenities
9.25
High praise for food and drinks in the Club lounge.
Value for Money
6.75
High expectations for service and resolution not met, questioning value at $900 per night.
Food and Beverage
9.25
Positive feedback on food and drink offerings.
Overall Experience
7.25
Overall guest satisfaction mixed due to service and cleanliness issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-18 10:39

Property Description

Luxurious 5-Star Hotel in the Heart of Manhattan

Elegant Accommodations: Each room at the New York Barclay InterContinental is equipped with an iPod docking station, cable TV with a DVD player, a minibar, and coffee facilities. The rooms are elegantly decorated in gold tones, offering a luxurious retreat for guests.

Convenient Amenities: Guests can enjoy the convenience of a 24-hour gym, on-site restaurant, and in-room refrigerator during their stay at the InterContinental Barclay New York. The hotel also offers concierge services to assist with any needs or recommendations.

Prime Location: Situated in the center of Manhattan, this hotel is just a short walk from iconic landmarks such as Times Square, Fifth Avenue luxury shops, Central Park, and Rockefeller Center. Experience the best of New York City right at your doorstep.

Book your stay at the InterContinental Barclay New York for an unforgettable luxury experience in the heart of the city.

Important information:

Upon check-in photo identification and authorization of credit card for USD 200 per day is required and is refundable. Cash will be accepted if credit card is unavailable.

Breakfast Included rates include breakfast for 2 guests only, irrespective of room occupancy.

Please note, the destination fee includes:
• $30 Food & Beverage Credit, per day
• $20 Laundry/Dry Cleaning Credit, per stay
• $50 Club InterContinental® Credit, per day
• Complimentary Premium Wi-Fi, Unlimited Devices
• Complimentary Local Calls, Unlimited
• 10% Savings Voucher at Ole & Steen Danish Bakery
• 10% Savings Voucher at Fresh&Co
• 10% Savings Voucher at Neuhaus Chocolates
• 15% Savings Voucher at Bloomingdale’sGuests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LGA

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 85 per day.

Location

Guest Reviews

8
Based on 2302 reviews
Cleanliness: 7.25
Service: 8.25
Location: 9.25
Room Quality: 6.75
Amenities: 9.25
Value for Money: 6.75
Food and Beverage: 9.25
Overall Experience: 7.25
I
Inez • family_with_children • pl
10
Wracając do tego miasta, chcę się tu zatrzymać ponownie.
Pros:

Super lokalizacja, komfortowo, wygodne łóżka, bardzo czysto i pachnąco, obsługa przemiła i uczynna

2026-07-03 • via Nuitee
A
Amaru • couple • gt
10
Pros:

Todo excelente u ubicación y las instalaciones

2026-07-03 • via Nuitee
C
coolnsunny • family_with_children • us
8
2026-07-01 • via Nuitee
T
Theo • solo_traveller • fr
6
2026-06-30 • via Nuitee
T
Theo • solo_traveller • fr
6
2026-06-30 • via Nuitee
A
Akhmetov • extended_group • kz
10
2026-06-30 • via Nuitee
T
Theo • solo_traveller • fr
6
2026-06-30 • via Nuitee
J
John • family_with_children • za
8
2026-06-27 • via Nuitee
T
Theo • solo_traveller • fr
6
2026-06-24 • via Nuitee
B
barak • couple • il
9
2026-06-22 • via Nuitee
P
Pioneer30426696055 • Business
10
Great team and excellent service
Pros:

The IHG member desk and the club lounge were warm, professional, and responsive. Leslie was great. Thank you all.

2026-06-20 • via Tripadvisor
C
cALLUM • couple • gb
3
Lack of service
Pros:

Good location

Cons:

I stayed here one month a go and paid for my deposit via Apple Pay - one month later I couldn't. I had to call a friend for they credit card if not book a new hotel

Staff said booking was unpaid yet I showed booking.com payment receipt. Charged me for room any how. So I currently have 3x the room charge outstanding on my card

2026-06-20 • via Nuitee
I
Italianshopper • Couples
10
New York City at its Best
Pros:

Excellent location. Attentive staff. Lovely room and common areas. The lounge was so accommodating. Other upscale travelers

2026-06-17 • via Tripadvisor
T
Trip788206 • Couples
10
Lovely!
Pros:

The Barclay was everything and more we hoped for in celebrating our 10th anniversary. I am so grateful I did my research and chose The Barclay. The hotel was truly a haven for us during a very crazy NBA title weekend in NYC. From check in to check out they thought of everything. I paid for Lounge access and it was worth it. The breakfast was amazing and a quiet respite from the rest of the hotel. They even placed 2 beautiful pink sparkly cupcakes in our room with two bottles of water the first night for our anniversary with a hand written note. Every single person was nice and more than accommodating. The valet got us cabs right outside the hotel! They checked on us via text to make sure all was well. The only thing I would see a slight need for improvement on was the hand held shower wand head needed a deep cleaning. It was dirty (mold). But other than that no complaints. The bed was amazing! The most comfortable we have ever experienced in a hotel. Thank you Barclay! We will remember our experience forever!

2026-06-16 • via Tripadvisor
R
Ramadani • couple • gb
5
Not great.
Cons:

Never stayed in a 5 star hotel before that does not provide drinking water. When we spoke to them two days later about the water they gave us a bottle each which was nice but I've stayed at many InterContinentals and this did not meet the standards of the others I have previously stayed at. Rooms are VERY small, our phone didn't work to call reception. We also arrived really late and the man who checked us in was very miserable.

2026-06-16 • via Nuitee
D
Daniel • couple • il
8
2026-06-16 • via Nuitee
U
URI • couple • il
10
2026-06-16 • via Nuitee
M
maxfJ9371DZ • Couples
6
Hotel is OK (LOVED Valet and Room service staff)
Pros:

I will not blame the Hotel for my inability to use my Ambassador Certificate for the weekend, but it did not help with the property.

The front desk and the manager were helpful in trying to explain the Ambassador issue to me.

Valet was AMAZING !!! Great person helping my wife and I with our bags and information about what was going on. 5 Stars *****

We called for Room service - 6 stars ****** - They were sooooooo nice and helpful and just over the top with service.

Now the downfall and 3-star review. We had someone next door who had their TV very loud. Let me say this, my wife needs hearing aids, and I have hearing issues from the Army, so for us to hear it was an issue. We tried knocking on the door of the room, but there was no answer. We called the front desk and asked them to do something. NOTHING WAS DONE! I know the person was probably an issue to begin with, as we heard a few hotel staff come to the room (Engineering and housekeeping a couple of times). We even called again to ask if they could do a welfare check, as we were not sure how someone could sleep with the TV so loud. NOTHING WAS DONE!

There was also an old Band-Aid on the floor in the check-in area. Hey, I get it, you can not catch everything, but for an InterContinental and the price point, you would hope for more.

I am a Diamond Elite and Ambassador, so I have been to many properties. I have to say this was a major letdown. I would stay again, possibly if the need arose, but I will not be making any effort to come back.

This is more for IHG in general, and hopefully, this is seen. Work on the Ambassador Weekend Certificate. This was totally unacceptable for this to occur. I can go into more detail with someone. Yes, I called the Diamond Concierge, and there was little done to rectify the situation. Work on the wording of your Website and the explanations, and when you call customer service, ensure you complete the certificate properly. Let's make sure they are well-versed in how it is done and not to spread incorrect information, which could cost someone over $600 in extra charges.

2026-06-15 • via Tripadvisor
J
jenaoverstreet8 • Family
10
Great location - walkable!
Pros:

I love the location and the rooms are nice! Service is always good.

2026-06-14 • via Tripadvisor
S
stephenmC7987OO • Couples
10
5 stars again for the Barclay!
Pros:

Another incredible stay at the Barclay! Outstanding location, central to so many things in Manhattan, staff is wonderful and the junior suite is wonderful!

2026-06-13 • via Tripadvisor