Keio Plaza Hotel Tokyo

Hotels
8.7 (7729 reviews)
Shinjuku-ku, Nishishinjuku 2-2-1 , Tokyo , JP

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Excellent location next to Shinjuku station and shopping
Friendly, helpful staff and high service level
Great views, sky deck and well-regarded amenities (pool, bar, club lounge)
Comfortable club rooms and good room aesthetics
Clean rooms and well-appointed bathrooms/amenities (for many guests)
Cons:
Value for money concerns; some find price not justified
Inconsistent room quality — some rooms small or outdated; low bathroom ceilings reported
Breakfast sometimes described as overpriced or underwhelming
Lounge access/availability issues after checkout and lounge atmosphere complaints
Occasional unhelpful front desk staff and lift wait times; strict 3PM check-in and limited late checkout options

Categories

Cleanliness
8.9
Generally noted as clean (explicit mention of 'cleaniness' and positive room condition in many reviews).
Service
9.2
Staff repeatedly praised as friendly, helpful and providing excellent service, with isolated reports of unhelpful counter staff.
Location
9.6
Consistently highlighted as excellent — right next to Shinjuku station and shopping, very convenient.
Room Quality
8
Mixed comments: some guests loved large club rooms and views, others reported small/outdated 'renovated' rooms and low-ceiling bathrooms causing discomfort.
Amenities
9
Strong amenities praised (pool, sky deck, Brilliant Bar, club lounge), though some complaints about lounge availability and atmosphere post-checkout.
Value for Money
7.2
Several guests mentioned low value for money, overpriced/underwhelming breakfast and crowding; value is a weaker point relative to other categories.
Food and Beverage
8.4
Food and breakfast receive mixed-to-positive mentions — some call breakfast great and food excellent, while others find breakfast overpriced/underwhelming and lounge experience lacking.
Overall Experience
9.3
Overall overwhelmingly positive impressions: beautiful property, great views and services, frequent recommendations to return despite a few service/value negatives.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-11 14:04

Property Description

Spectacular Views and Convenient Location
Experience panoramic views of the Shinjuku skyline at Keio Plaza Hotel Tokyo, just minutes away from Shinjuku Train Station. Enjoy free WiFi and diverse dining options during your stay.

Luxurious Amenities
Relax in comfort with flat-screen TVs, minibars, and en suite bathrooms with complimentary toiletries. Japanese-style yukata robes and slippers are provided for a touch of elegance.

Diverse Dining and Leisure Options
Indulge in Japanese, Italian, or Chinese cuisine at the hotel's restaurants. Unwind at Sky Lounge Aurora with breathtaking city views or savor premium sake at Amanogawa Sake Bar. Take advantage of the fitness center, outdoor pool, convenience store, and coworking space for a well-rounded stay.

Book your stay at Keio Plaza Hotel Tokyo now for an unforgettable experience in the heart of Shinjuku.

Important information:

The property requires either a copy of your credit card or a deposit payment, at check-in.

Please note, currency exchange is available. Please contact the property in advance for more details.

Any damage or loss to the property caused by the guests including from smoking in the room/ outside designated areas will incur a cost that will be shared and agreed on during check-in. Damages will be charged to the debit/credit card provided at the time of check-in.

Children aged 12 and under can only use the Club Lounge from 07:00 to 17:30Guests with tattoos may not be permitted to use the property’s public bathing areas or other facilities where the tattoos might be visible to other guests.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
Swimming pool: Closed from Mon, Sep 28, 2026 until Sun, Jul 18, 2027
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: HND

Location

Guest Reviews

8.7
Based on 7729 reviews
Cleanliness: 8.9
Service: 9.2
Location: 9.6
Room Quality: 8
Amenities: 9
Value for Money: 7.2
Food and Beverage: 8.4
Overall Experience: 9.3
M
Maggie • couple • tw
8
2026-10-24 • via Nuitee
P
Pedro Andrés • couple • es
9
2026-10-24 • via Nuitee
V
Voyageuse • extended_group • fr
10
Pros:

2ème fois au Keio. Même expérience tout à fait exceptionnelle : qualité des chambres, de l'équipement, du silence, de l'obscurité la nuit, des prestations de la salle de bains, du service. Et l'emplacement est top (métro au pied de l'immeuble). En face de la façade de la mairie de Tokyo, sur laquelle, tous les soirs, est projetée une animation lumineuse sympa.

Cons:

Rien

2026-10-24 • via Nuitee
N
Nicola • family_with_children • gb
10
2026-10-24 • via Nuitee
D
David • family_with_children • fr
9
2026-10-23 • via Nuitee
J
John • family_with_children • ie
8
2026-10-23 • via Nuitee
H
Herbert • couple • us
8
Would use again except for restaurants and bars.
Pros:

Location and access to the city. Easy walk to Metro and park.

Cons:

Room had plain walls and no color. Not up to date in terms of providing electrical facilities for a traveler - USB or charging stations.
Ridiculous cost for beer - 2600 yen - 10 times what is expected!

2026-10-23 • via Nuitee
B
Brigitte • couple • ch
10
2026-10-23 • via Nuitee
M
Margarita • family_with_children • de
9
Pros:

Sehr freundliches Personal, alles war sehr gut organisiert. Lage ist top, ruhig aber sehr nah an Shinjuku Bahnhof.

2026-10-23 • via Nuitee
A
Andrew • couple • au
10
An absolute pleasure in staying in this 5 x star accommodation. Close to EVERYTHING!! Loved every minute of our 7 x day
Pros:

The property is immaculate with the staff being ever so friendly and genuine. The location is absolute PRIME! Could not ask for anything more.

Cons:

Absolutely nothing.

2026-10-23 • via Nuitee
J
Jenny • family_with_children • nz
8
2026-10-23 • via Nuitee
M
Milaline • family_with_children • ch
9
Pros:

the trip to disney was perfectly organised. very convenient to have a lawson around the corner to snacks, or breakfast.

Cons:

I think as a family i wouldnt choose shinjuku again (the second time we were in asakusa/ueno region an we loved it a bit more)

2026-10-23 • via Nuitee
H
Helen • couple • gb
10
2026-10-22 • via Nuitee
T
Ted • couple • us
10
2026-10-22 • via Nuitee
尋芳 • extended_group • tw
10
舒適
Pros:

窗戶外面就是丹下建三的東京都廳
還直接看到遠方的富士山
交通非常方便出地下道就到旅館
三人房是三張床，不是沙發床

Cons:

沒有

2026-10-22 • via Nuitee
J
james • couple • au
10
Recommend to anyone, great room , location and beautiful hotel
2026-10-22 • via Nuitee
I
Irene • couple • gb
10
2026-10-22 • via Nuitee
C
chandrasekhar • family_with_children • in
9
Pros:

The location was fantastic, we had a room overlooking the metropolitan building and could see the light show every evening.

2026-10-22 • via Nuitee
C
Cathleen • couple • au
9
Pros:

Spacious, comfy bed, quiet

2026-10-22 • via Nuitee
J
Joanne • family_with_children • au
1
Pros:

Good view of the Tokyo Metro Building and linked access to Shinjuku Station

Cons:

Too big, too many guests. Lobby felt and looked like a fish market at 3pm during check in- too noisy and busy. South tower has 26+floors but only has 5 washer/dryer machines. Room shows signs of aging and tv is not even a smart tv. Buffet breakfast is too expensive at $4000 yen pp- most likely breakfast area looks and feels like a fish market too.

Don't stay here- too overrated. For aud500 room per night, there are better, newer and smaller hotel options in tokyo l, breakfast included

2026-10-22 • via Nuitee