Keio Plaza Hotel Tokyo

Hotels
8.7 (7729 reviews)
Shinjuku-ku, Nishishinjuku 2-2-1 , Tokyo , JP

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Excellent location next to Shinjuku station and shopping
Friendly, helpful staff and high service level
Great views, sky deck and well-regarded amenities (pool, bar, club lounge)
Comfortable club rooms and good room aesthetics
Clean rooms and well-appointed bathrooms/amenities (for many guests)
Cons:
Value for money concerns; some find price not justified
Inconsistent room quality — some rooms small or outdated; low bathroom ceilings reported
Breakfast sometimes described as overpriced or underwhelming
Lounge access/availability issues after checkout and lounge atmosphere complaints
Occasional unhelpful front desk staff and lift wait times; strict 3PM check-in and limited late checkout options

Categories

Cleanliness
8.9
Generally noted as clean (explicit mention of 'cleaniness' and positive room condition in many reviews).
Service
9.2
Staff repeatedly praised as friendly, helpful and providing excellent service, with isolated reports of unhelpful counter staff.
Location
9.6
Consistently highlighted as excellent — right next to Shinjuku station and shopping, very convenient.
Room Quality
8
Mixed comments: some guests loved large club rooms and views, others reported small/outdated 'renovated' rooms and low-ceiling bathrooms causing discomfort.
Amenities
9
Strong amenities praised (pool, sky deck, Brilliant Bar, club lounge), though some complaints about lounge availability and atmosphere post-checkout.
Value for Money
7.2
Several guests mentioned low value for money, overpriced/underwhelming breakfast and crowding; value is a weaker point relative to other categories.
Food and Beverage
8.4
Food and breakfast receive mixed-to-positive mentions — some call breakfast great and food excellent, while others find breakfast overpriced/underwhelming and lounge experience lacking.
Overall Experience
9.3
Overall overwhelmingly positive impressions: beautiful property, great views and services, frequent recommendations to return despite a few service/value negatives.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-11 14:04

Property Description

Spectacular Views and Convenient Location
Experience panoramic views of the Shinjuku skyline at Keio Plaza Hotel Tokyo, just minutes away from Shinjuku Train Station. Enjoy free WiFi and diverse dining options during your stay.

Luxurious Amenities
Relax in comfort with flat-screen TVs, minibars, and en suite bathrooms with complimentary toiletries. Japanese-style yukata robes and slippers are provided for a touch of elegance.

Diverse Dining and Leisure Options
Indulge in Japanese, Italian, or Chinese cuisine at the hotel's restaurants. Unwind at Sky Lounge Aurora with breathtaking city views or savor premium sake at Amanogawa Sake Bar. Take advantage of the fitness center, outdoor pool, convenience store, and coworking space for a well-rounded stay.

Book your stay at Keio Plaza Hotel Tokyo now for an unforgettable experience in the heart of Shinjuku.

Important information:

The property requires either a copy of your credit card or a deposit payment, at check-in.

Please note, currency exchange is available. Please contact the property in advance for more details.

Any damage or loss to the property caused by the guests including from smoking in the room/ outside designated areas will incur a cost that will be shared and agreed on during check-in. Damages will be charged to the debit/credit card provided at the time of check-in.

Children aged 12 and under can only use the Club Lounge from 07:00 to 17:30Guests with tattoos may not be permitted to use the property’s public bathing areas or other facilities where the tattoos might be visible to other guests.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
Swimming pool: Closed from Mon, Sep 28, 2026 until Sun, Jul 18, 2027
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: HND

Location

Guest Reviews

8.7
Based on 7729 reviews
Cleanliness: 8.9
Service: 9.2
Location: 9.6
Room Quality: 8
Amenities: 9
Value for Money: 7.2
Food and Beverage: 8.4
Overall Experience: 9.3
L
Lucas • couple • de
10
Alles top
Pros:

Schöner Ausblick auf Tokyo in den Oberen Etagen, sehr sauber, sehr freundliches Personal

2026-09-19 • via Nuitee
E
elie • couple • il
8
2026-09-19 • via Nuitee
E
Efrat • family_with_children • il
9
2026-09-19 • via Nuitee
V
Veronika • couple • lu
10
2026-09-19 • via Nuitee
S
Sabine • couple • us
10
I will stay here every time I go to Tokyo from now on.
Pros:

The property was exquisite and conveniently located. The Jurin had a lovely view and friendly staff.

2026-09-19 • via Nuitee
M
Matthew • couple • gb
10
2026-09-19 • via Nuitee
H
Hugh • couple • us
9
Very nice room, friendly staff excellent location.
Pros:

We really like the room. We had a lounge access which was very nice.
But the evening service ended early, I believe at 7:30 PM, which is way too early in my opinion. Then they start getting ready for breakfast the next day. On the day of checkout, they held their luggage and we were able to use the lounge to relax, and because we had a late flight so that was very nice. The staff was amazing, friendly and very helpful at every level.
We like the washer and dryer, but it was in the other tower, which was not a problem it just is.

Cons:

This is gonna sound stupid, but we didn’t like the lobby. But who really cares about that? In the afternoon lounge service ended way too soon at 7:30 PM. We could go upstairs to a different lounge which had very nice views and with our room package drinks were included. The wine was terrible. They need to up their Wine game.

2026-09-19 • via Nuitee
H
HSUEH CHU • couple • tw
7
2026-09-19 • via Nuitee
D
daniel • family_with_children • il
2
2026-09-19 • via Nuitee
K
Keribar • solo_traveller • tr
9
Pros:

The staff and the comfort and aldo the neighbourhood

2026-09-19 • via Nuitee
L
Ludwig • solo_traveller • at
10
2026-09-18 • via Nuitee
S
seonghye • couple • kr
10
2026-09-17 • via Nuitee
S
Sven • couple • ch
10
Beste Hotel auf unserer Japan-Reise
Pros:

Es war alles hervorragend. Das Personal ist sehr zuvorkommend und professionell.

Cons:

Es war alles super

2026-09-17 • via Nuitee
G
Grant • family_with_children • au
9
2026-09-17 • via Nuitee
M
michal • solo_traveller • il
7
2026-09-17 • via Nuitee
N
Nathan • couple • ae
9
2026-09-17 • via Nuitee
C
Christian • couple • ae
6
Nice hotel as a base for Tokyo.
Pros:

Staff very very friendly and helpful, we had sent out bags ahead and there were delviered to our room no issues and they stored them all day for us on the last day.

Cons:

Initially the room has a strong disinfectant smell, after some air fresher it went but was not pleasant first impression.

2026-09-16 • via Nuitee
M
Mark • solo_traveller • au
8
2026-09-16 • via Nuitee
A
Alice • solo_traveller • nl
10
Pros:

At check-in the receptionist Kato went all the way to give us a great room with an amazing view which made our stay very special! Thank you so much Kato for going above all our expectations!
Also breakfast in both restaurants was really great with lots of choices. We cannot wait to be back next week!

2026-09-16 • via Nuitee
A
Arevalo • couple • us
10
A comfortable and convenient stay in the heart of Tokyo with wonderful hospitality.
Pros:

We loved the convenient location in Shinjuku, the comfortable room, and the excellent service. The hotel was clean, well maintained, and very convenient for exploring Tokyo. The staff were friendly and helpful throughout our stay.

Cons:

There was nothing major that we did not like about the property. Overall, we had a very comfortable and enjoyable stay.

2026-09-16 • via Nuitee