Facilities

Fitness facilities
Front entrance ramp
Newspapers in lobby (surcharge)
Electric car charging station
Guest education on local ecosystems and culture
Free WiFi
24-hour front desk
Luggage storage
Designated smoking area
Concierge service
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Excellent restaurants
Cons:
Rooms feel old
High cost concerns

Categories

Cleanliness
8.33
The rooms are clean but tired, giving a feeling of being old.
Service
9.8
Staff are friendly and create a welcoming atmosphere, making guests feel like family.
Location
9.34
Great location, close to shopping, dining, and easy access to the train station.
Room Quality
8.29
Rooms are spacious but feel old; some issues with smell reported.
Amenities
9.32
Good gym and excellent breakfast area; friendly and helpful staff.
Value for Money
8.28
Cost was felt to be higher than what was delivered on some occasions.
Food and Beverage
9.33
Breakfast buffet and restaurants in the hotel receive high praise.
Overall Experience
9.3
Overall experiences are positive, especially with multiple repeat visits.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 05:36

Property Description

Discover the vibrant heart of Tokyo at Keio Plaza Hotel, your gateway to a luxurious city escape.

Exquisite Dining Options
Savor a culinary journey at our 10 on-site restaurants, featuring fusion cuisine at スーパーブッフェ　グラスコート. Indulge in room service or grab a snack at one of our 3 cozy cafes.

Unmatched Convenience
With complimentary wireless internet, a computer station, and concierge services, we ensure your stay is seamless. Enjoy our fitness center and unwind with a drink in one of our 5 bars and lounges.

Comfort and Style
Relax in one of our 1452 uniquely decorated rooms, equipped with flat-screen TVs, refrigerators, and luxurious bathrooms. Every detail caters to your comfort, including a refreshing buffet breakfast available daily.

Embrace the Tokyo experience—book your stay at Keio Plaza Hotel today!

Important information:

  • One child 5 years old or younger stays free, per registered adult, when occupying the parent or guardian's room, using existing bedding.
  • Only registered guests are allowed in the guestrooms.
  • The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file.
  • A car is required for transportation to and from this property.
  • Parking height restrictions apply.
  • Guests with tattoos are not able to use the onsite public bathing facilities.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: HND

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • Parking

    Parking height restrictions apply

  • Covid

    Property does not offer onsite COVID-19 testing

  • Guest type

    LGBTQ friendly

See all policies

Location

Guest Reviews

9
Based on 435 reviews
Cleanliness: 8.33
Service: 9.8
Location: 9.34
Room Quality: 8.29
Amenities: 9.32
Value for Money: 8.28
Food and Beverage: 9.33
Overall Experience: 9.3
R
Richard • partner
8
Pros:

The premier room was dated. I expected more modernization for the price. The meals were average at best and not worth the price. The hotel was very clean and the service was top notch. The location was great. I will be selecting a different more modern hotel for my next stay in Tokyo for an equivalent price.

2025-10-12 • via Nuitee
A
Amanda • family
10
Pros:

They kept our room clean daily, gave us water in room, nice bathroom amenities, 7-Eleven downstairs, nice restaurants…the staff was helpful in helping with luggage forwarding. Beautiful view of Tokyo Metropolitan Government building also! I’d stay here again :)

2025-10-11 • via Nuitee
T
Toni • family
8
Pros:

A huge hotel -loved the staff . Felt our room was a bit dated and tired .

2025-10-11 • via Nuitee
L
Louis
6
Pros:

I've stay at the Hotel

2025-10-11 • via Nuitee
G
Gaa
10
Pros:

This was a perfect area for exploring Tokyo. The hotel is near the Shinjuku Station where you can connect to trains, subways Nex train to airport. It is a very vibrant area with lots to do nearby. The hotel is beautiful. The staff’s very courteous. Amazing customer service. Breakfast buffet wa amazing. Would definitely stay here again.

2025-10-10 • via Nuitee
Y
yoram
10
Pros:

Charming hotel, courteous service, comfortable and very clean rooms.

2025-10-10 • via Nuitee
D
Debbie • family
10
Pros:

The rooms are very spacious, laundry facilities were great. Overall we had a terrific stay with trains and shops within walking distance.

2025-10-09 • via Nuitee
W
Wince
10
Pros:

GYM can be improve a bit but still good . Shopping is great & easy to walk everywhere. Many good restaurants & cafe . Amazing hotel , will go back to stay there next time in Japan !

2025-10-09 • via Nuitee
L
Lawrence • family
8
Pros:

Quiet, full service hotel very close to shinjuku station. Very convenient location and helpful staff. One elevator bank was under repairs which was a bit annoying.

2025-10-09 • via Nuitee
F
Francisco
10
Pros:

Close to shinjuku station, multiple breakfast options, spacious room and delicious food!

2025-10-08 • via Nuitee
G
Gregory
10
Pros:

Amazingly friendly and helpful staff. Close to the Shinjuku area (walking distance). Great food in the area just across the street from the front entrance. Highly recommend!

2025-10-08 • via Nuitee
Q
Qian Ting Tracy • partner
8
Pros:

Comfortable hotel to stay with friendly staff. Howvere, the wifi speed is slow

2025-10-08 • via Nuitee
K
Katie • family
10
Pros:

Staffs are friendly.

2025-10-08 • via Nuitee
S
Serap
10
Pros:

Had a fantastic wonderful stay with the family, room were spacious, staff were friendly

2025-10-07 • via Nuitee
B
Brandon • family
10
Pros:

Had 2 Plaza Deluxe South Wing Twin rooms. Clean, updated, comfortable, well appointed, good air circulation and no smell. One room had view of Metropolitan Building, the other of city. Seasonal pool was nice.Very cool big hotel, I will definitely come back, but get higher floor.

2025-10-06 • via Nuitee
M
Marco
10
Pros:

Goode

2025-10-06 • via Nuitee
G
Garry • partner
10
Pros:

Y

2025-10-06 • via Nuitee
J
Joseph • friends
10
Pros:

Clean room, convenient stores and activities

2025-10-05 • via Nuitee
R
Rouby • family
10
Pros:

Clean rooms and great service

2025-10-05 • via Nuitee
D
David
10
Pros:

Amazing place to stay, 5-stars in every way! Hotel is in a very convenient location, close to 2 train stations. I’ll definitely be back!

2025-10-04 • via Nuitee