InterContinental New Orleans by IHG

Hotels
InterContinental Hotels & Resorts
9 (2148 reviews)
444 St Charles Ave , New Orleans , us

Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Spacious rooms
Cons:
Dirty plates at breakfast
High parking fees
Housekeeping inconsistencies

Categories

Cleanliness
8.21
Several mentions of dirty plates for breakfast and issues with housekeeping.
Service
9.68
Consistently praised staff service and daily check-ins.
Location
9.72
Convenient location near French Quarter highlighted in multiple reviews.
Room Quality
9.17
Clean and spacious rooms, though some concerns about amenities.
Amenities
8.2
No mini fridge or microwave noted; high parking fees mentioned.
Value for Money
8.66
Value questioned due to high parking costs and limited complimentary perks.
Food and Beverage
8.71
Breakfast variety praised but issues with cleanliness in service.
Overall Experience
9.68
Overall satisfaction expressed with positive mentions about stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 11:47

Property Description

Luxurious Accommodations
Experience the perfect blend of comfort and style at the InterContinental New Orleans. Each room features a cable TV, tea/coffee facilities, and a mini bar for your convenience.

Top-Notch Amenities
Indulge in the hotel's outdoor pool, 24-hour fitness centre, and on-site dining options. From regional cuisine at Veranda to cocktails at SoifFaim, your culinary desires are sure to be satisfied.

Prime Location
Conveniently situated within walking distance of Harrah's Casino and the vibrant French Quarter, our hotel offers easy access to the best of New Orleans. Don't miss out on exploring Bourbon Street and Jackson Square just minutes away.

Book now for an unforgettable stay at the InterContinental New Orleans!

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MSY

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    People no matter the age stay for US$25 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Private parking is possible at a location nearby (reservation is not needed) and costs USD 59.60 per day.

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

9
Based on 2148 reviews
Cleanliness: 8.21
Service: 9.68
Location: 9.72
Room Quality: 9.17
Amenities: 8.2
Value for Money: 8.66
Food and Beverage: 8.71
Overall Experience: 9.68
K
kathydC1685DY Friends getaway
10
Beautiful Place!
Pros:

Lovely staff and room in a great location!

2026-05-30 via Tripadvisor
D
davejO5504XR Family
8
Not up to normal IHC standards
Pros:

The room and location were very nice. Customer service in both the hotel and Pete's restaurant was subpar.

2026-05-30 via Tripadvisor
M
Michael-and-Lynn Couples Xenia, Ohio
10
Great choice for New Orleans visit
Pros:

This was our first visit to New Orleans and the Intercontinental Hotel was an outstanding choice! The location is superb, the staff are very friendly and helpful…making the overall visit a 5-star experience.

2026-05-30 via Tripadvisor
P
P1711UOjeremys Business
10
I’ll go back
Pros:

Exceeded expectations with customer service room cleanliness, and amenities.

2026-05-30 via Tripadvisor
M
Maria couple us
7
Pros:

Läget och att det var rent och fräscht.

Cons:

Poolen var stängd hela tiden vi var där, de sa när vi anlände att det nog skulle öppnas under helgen, men det fanns inte ens vatten i poolen vid något tillfälle…Jag frågade om de kunde fixa pass till något annat ställe, men de kom aldrig tillbaks till oss.

2026-05-30 via Nuitee
B
brettcR8059BG Business
8
Intercontinental is amazing
Pros:

Awesome location. checking was smooth, The food was Great! Haley the bar was very helpful.
The whole stay was wonderful.

2026-05-29 via Tripadvisor
2
292olarindeo Solo travel Lagos, Lagos State
10
Wonderful Experience
Pros:

The room was so conducive, very neat and the atmosphere generally was wonderful, I hope to come back in a short while.

2026-05-29 via Tripadvisor
8
830lanaw Business
10
Wonderful place to stay during any visit to New Orleans
Pros:

Amazing staff! Peaceful stay while traveling for a teacher conference.

2026-05-28 via Tripadvisor
J
JeongHyeonY Couples Torrance, California
10
New Orleans
Pros:

The only downside is that the hotel is a bit old, but other than that, everything was perfect. I’ll remember the friendly service for a long time.

2026-05-28 via Tripadvisor
4
483christineo Family Jakarta, Java
8
Nice hotel in good location
Pros:

We enjoyed our stay here. The reception staff was friendly, and the complimentary drink at the hotel bar was a nice touch. The lady bartender was especially kind and welcoming. The bed was clean and spacious, and the location was ideal.

2026-05-27 via Tripadvisor
B
brucebO6056YB Friends getaway
10
Well appointed, great staff good location
Pros:

Well done older hotel. Excellent staff. Great breakfast spread but expensive
Rooms welll appointed but dark
Easy decision to stay here

2026-05-27 via Tripadvisor
S
SherryLynne17 Solo travel Charlotte, North Carolina
10
Charming hotel in prime area.
Pros:

My stay at the Intercontinental was an excellent experience. This charming hotel is located in prime area and walking distance to many restaurants and attractions. I loved my spacious room with a super comfortable bed and nice amenities. I loved the marble accented bathroom. The Hotel staff was attentive, friendly and very accommodating. I give the hotel staff a 10/10 rating. I highly recommend the Intercontinental hotel for your next day in NOLA.

2026-05-27 via Tripadvisor
H
howardy586 Business
10
Great Conference Location!
Pros:

Great convenient location, nice room. Great conference accommodations...Great restaurant connected to the lobby! Although there was a pool on the roof, was a bit small and you had to enter through the gym...Otherwise a nice addition!

2026-05-27 via Tripadvisor
S
SILVIO couple br
9
Bom custo benefício
Pros:

Quarto de bom tamanho, cama confortável!

2026-05-27 via Nuitee
F
F9769NBallisont Business
10
Great Trip!
Pros:

My room was very clean, location was very convenient, and the customer service was impeccable.

2026-05-26 via Tripadvisor
O
O2030VFnormanm Family
10
The BEST
Pros:

Always just a great stay. Top notch hospitality and attention to detail.

Only thing our walk-in shower backed up every use.

Room 1032

2026-05-26 via Tripadvisor
F
Fernanda couple us
10
An exceptional stay from start to finish : beautiful property, impeccable service, and thoughtful details that made the
2026-05-26 via Nuitee
K
Kiara couple us
10
My birthday was great! I have no complaints at all, I loved my stay
Pros:

The property was very clean and I felt very safe there, they even included free drinks during the stay.

Cons:

I loved everything about the property

2026-05-26 via Nuitee
N
Nance solo_traveller us
9
The stay was good.
Pros:

The location and stay of the property was very good

Cons:

I stayed in a king room with a balcony. The outside light was not working and the room did not come with a microwave.

2026-05-26 via Nuitee
D
Domenico solo_traveller it
9
2026-05-26 via Nuitee