InterContinental Mark Hopkins San Francisco by IHG

Hotels
•
InterContinental Hotels & Resorts
8.5 (1364 reviews)
999 California St , San Francisco , us
+1 415-392-3434

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Paid
Children allowed

Facilities

WiFi available
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
Business center
Heating
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Beautiful views
Cons:
Cleanliness issues
Slow elevators
Old room condition
Limited amenities

Categories

Cleanliness
7.21
Multiple mentions of poor maintenance and cleanliness issues in rooms.
Service
9.68
Consistently positive feedback about the helpfulness and friendliness of staff.
Location
9.72
Highly praised location with easy access to local attractions.
Room Quality
7.67
Some positive mentions, but significant concerns regarding condition and amenities.
Amenities
7.7
Limited amenities and some concerns about the room facilities.
Value for Money
8.16
Mixed feedback on value, with some reviews indicating it does not match cost.
Food and Beverage
8.71
Good quality food reported, though limited options during holiday periods.
Overall Experience
9.18
Overall, guests enjoyed their stay but noted significant room and maintenance issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-18 13:08

Property Description

Historic Landmark with Stunning Views

Luxurious Rooms and Amenities
The InterContinental Mark Hopkins San Francisco offers modern and elegant rooms equipped with a mini-bar, cable TV, and a coffee maker. Guests can enjoy the comfort of bathrobes, a work desk, and ironing facilities during their stay.

Top of the Mark Sky Lounge
Indulge in gourmet creations at the Top of the Mark sky lounge while enjoying panoramic views of San Francisco and the Golden Gate Bridge. With a menu boasting 100 different martinis, this is a must-visit spot for a unique and upscale experience.

Convenient Facilities and Services
Take advantage of the 24-hour fitness centre, business centre, valet parking, and babysitting services offered by the hotel. Whether you're in town for business or leisure, the InterContinental Mark Hopkins San Francisco caters to all your needs.

Experience luxury and convenience at the InterContinental Mark Hopkins San Francisco.

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges. Effective October 20, 2025, our Club Lounge, Mini-Bar, and In-Room Coffee & Tea services will be temporarily unavailable. For those guests who have confirmed a Breakfast Package, kindly be advised that breakfast is inclusive for up to two adults per room only. Additional fees would apply for additional adults and children, payable in the restaurant. Please note: A different cancellation policy will apply when eight or more rooms are reserved. Please contact InterContinental Hotel Mark Hopkins San Francisco. Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SFO

Location

Guest Reviews

8.5
Based on 1364 reviews
Cleanliness: 7.21
Service: 9.68
Location: 9.72
Room Quality: 7.67
Amenities: 7.7
Value for Money: 8.16
Food and Beverage: 8.71
Overall Experience: 9.18
P
Pawel • couple • pl
8
2026-09-12 • via Nuitee
B
Bella • solo_traveller • us
6
2026-09-12 • via Nuitee
X
Xiaoping • couple • us
8
2026-09-12 • via Nuitee
G
Gerardo • couple • us
10
2026-09-11 • via Nuitee
S
Sai Diwan • solo_traveller • us
10
2026-09-10 • via Nuitee
V
Victoria • couple • us
9
we came for our son's birthday and our stay made it easy to connect with him
Pros:

we were given a lovely, two bed room with a beautiful city view

Cons:

perhaps if there were more ice machines

2026-09-10 • via Nuitee
D
Danell • couple • us
10
a wonderful piece of history to stay at in the city
Pros:

The hotel is beautiful, very comfortable and in a perfect location

2026-09-09 • via Nuitee
S
Seda • couple • us
8
2026-09-08 • via Nuitee
J
Julie • family_with_children • us
9
Pros:

Beautiful location, comfortable rooms. Work out Center/gym very nice.

2026-09-07 • via Nuitee
L
Liette • couple • ca
8
Séjour agréable. Localisation idéale pour un séjour à San Francisco.
Pros:

La gentillesse du personnel.

Cons:

Bel hôtel mais certains équipements mériteraient d’être rénovés. Les fenêtres devraient être lavées.

2026-09-06 • via Nuitee
A
Alexa • extended_group • mx
9
2026-09-04 • via Nuitee
T
Taylor • couple • us
9
Elegant and m
2026-09-02 • via Nuitee
A
Anna • couple • pl
2
Pros:

Nic

Cons:

Pokoje stare i brudne. Obsługa niemiła i problematyczna. Mimo rezerwacji większych pokoi, umieszczono nas w mniejszych i chcieli dodatkowych opłat za zmianę na pokój który był opłacony. Lokalizacja przeciętna. Cena zupełnie nie adekwatna do jakości.

2026-09-01 • via Nuitee
M
Mark • solo_traveller • us
10
Great stay
Pros:

Great location, views, staff, rooms, restaurant and bar.

Cons:

NA

2026-09-01 • via Nuitee
R
Revital • family_with_children • il
9
2026-09-01 • via Nuitee
J
Julia • couple • us
10
Lovely. Staff very helpful and kind.
Pros:

Beautiful, however room had a draft from windows and was somewhat noisy.

Cons:

See above

2026-08-31 • via Nuitee
C
Caroline • family_with_children • fr
7
2026-08-30 • via Nuitee
M
Michalina • solo_traveller • pl
10
Unique hotel experience
Pros:

Beautiful room, well located! 20 mns walk from china town. Special place for a few nights stay :) greatly recommended if you want to have a unique experience

2026-08-30 • via Nuitee
G
Geraldine • couple • it
8
Lovely location and iconic hotel
Pros:

Incredible location and iconic building

Cons:

A little bit in need of a refresh, the hotel is quite dated but extremely clean and well kept. Probably explains the good value for money

2026-08-30 • via Nuitee
N
natasha • couple • us
3
Don’t stay here
Pros:

Good location on Nob Hill across from Fairmont

Cons:

Very poorly maintained
Not even water in the rooms
Noisy room and small
No room service late and no coffee

2026-08-27 • via Nuitee