InterContinental Mark Hopkins San Francisco by IHG

Hotels
•
InterContinental Hotels & Resorts
8.1 (1118 reviews)
999 California St , San Francisco , US
+1 415-392-3434

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Paid
Children allowed

Facilities

WiFi available
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
Business center
Heating
See all facilities

Review Highlights

Pros:
Excellent central location and views
Historic, beautiful building with character
Friendly/helpful staff (often praised)
Top of the Mark bar and good restaurant; comfortable beds/good showers
Cons:
Rooms are dated/tired; fixtures and furniture need renovation
Missing in-room amenities (no kettle/coffee, no water, limited ice)
Perceived as overpriced for room condition
Slow elevators and occasional front-desk communication/maintenance issues

Categories

Cleanliness
8.6
Mostly described as clean and comfortable in several reviews (including Chinese '干净'), though at least one guest reported rooms 'stare i brudne' (old and dirty) — overall generally clean but some variability and dated room elements noted.
Service
8.9
Staff are frequently praised as friendly and helpful (A+, helpful and kind), with mentions of good front-desk/helpful service and daily fresh fruit; however, a few reports describe distant or unhelpful front desk interactions and an instance of rude/problematic staff — overall service leans positive.
Location
9.3
Consistently highlighted as a major strength: ideal/central location, great city views and top-of-hill setting, Top of the Mark a must-visit — one note that the hill can be steep when walking.
Room Quality
7.2
Multiple comments that rooms are outdated or 'vétuste', furniture tired/frayed, aged fixtures (A/C, fridge, curtains) and occasional drafts/noise; some guests praised room size and comfortable beds, but overall rooms feel dated.
Amenities
6.9
Good public amenities (nice gym, Top of the Mark bar, complimentary lobby coffee, some freebies like fresh fruit), but frequent complaints about missing in-room amenities (no kettle/coffee machine, no bottled water in room, limited ice, no food after 10pm, slow elevators).
Value for Money
6.5
Several guests explicitly called the hotel overpriced for the state of the rooms and amenities; some still felt pros outweighed cons, but value perception is below average.
Food and Beverage
8.2
Top of the Mark, the restaurant and bar receive strong praise and are seen as highlights; complimentary morning coffee and fresh fruit noted, though late-night food options are limited.
Overall Experience
9.2
Overall sentiment is positive: many guests call it a magical/historic stay, would return, and highlight location, views and character; negatives (dated rooms, some service lapses, amenity gaps) reduce but do not outweigh the positive experience for most.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:01

Property Description

Historic Landmark with Stunning Views

Luxurious Rooms and Amenities
The InterContinental Mark Hopkins San Francisco offers modern and elegant rooms equipped with a mini-bar, cable TV, and a coffee maker. Guests can enjoy the comfort of bathrobes, a work desk, and ironing facilities during their stay.

Top of the Mark Sky Lounge
Indulge in gourmet creations at the Top of the Mark sky lounge while enjoying panoramic views of San Francisco and the Golden Gate Bridge. With a menu boasting 100 different martinis, this is a must-visit spot for a unique and upscale experience.

Convenient Facilities and Services
Take advantage of the 24-hour fitness centre, business centre, valet parking, and babysitting services offered by the hotel. Whether you're in town for business or leisure, the InterContinental Mark Hopkins San Francisco caters to all your needs.

Experience luxury and convenience at the InterContinental Mark Hopkins San Francisco.

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges. Effective October 20, 2025, our Club Lounge, Mini-Bar, and In-Room Coffee & Tea services will be temporarily unavailable. For those guests who have confirmed a Breakfast Package, kindly be advised that breakfast is inclusive for up to two adults per room only. Additional fees would apply for additional adults and children, payable in the restaurant. Please note: A different cancellation policy will apply when eight or more rooms are reserved. Please contact InterContinental Hotel Mark Hopkins San Francisco. Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SFO

Location

Guest Reviews

8.1
Based on 1118 reviews
Cleanliness: 8.6
Service: 8.9
Location: 9.3
Room Quality: 7.2
Amenities: 6.9
Value for Money: 6.5
Food and Beverage: 8.2
Overall Experience: 9.2
S
Sonia BaiSao • family_with_children • ch
6
Pros:

C'est un hôtel historique extrêmement bien placé. Le bâtiment est emprunt de son histoire

Cons:

Malheureusement il est aussi extrêmement vétuste, il ne semble pas voir été rénové depuis longtemps.

2026-10-31 • via Nuitee
M
MikeTahoeskier • solo_traveller • us
10
Booking right now for my next stay
Pros:

I always stay at the Mark Hopkins

2026-10-30 • via Nuitee
B
Blaney • couple • au
9
Art Deco Opulence for an experience to remember.
Pros:

The location and art deco opulence made our stay a real treat. THe view was good - although we paid to be upgraded and I'm not sure if it was any better. The beds were like sleeping on clouds, and the staff were friendly and helpful. The complementary coffee of a morning in the lobby is a nice touch. I love thed the fgact we could start our evening off with a drink at the 'Top of the Mark'.

Cons:

The scaffolding - not the Hotels problem, and I understand it's necessary but it ruined my photos.

2026-10-29 • via Nuitee
J
Jill • family_with_children • us
8
Beautiful, romantic, comfortable hotel, but lacking modern conveniences.
Pros:

Lovely , old fashioned hotel, but no in room coffee, no food of any kind after 10pm, staff varied from polite to distant.

Cons:

More late night food options.

2026-10-25 • via Nuitee
Y
Yang® • solo_traveller • cn
6
Pros:

干净，舒适。

Cons:

服务一般，前台对酒店维修带来的不便没有任何说明，客房内没有饮用水和咖啡，但大堂可以自取咖啡，这一点前台没有说明。

2026-10-23 • via Nuitee
M
Manon • solo_traveller • au
7
Pros:

Great location, big room size

Cons:

No kettle or coffee machine in room, rooms are very outdated, be ware it’s on the top of a hill so if you are walking it’s very steep to go anywhere

2026-10-17 • via Nuitee
E
Elisabeth • couple • us
8
2026-10-14 • via Nuitee
F
France • solo_traveller • gb
5
More convenient than anything but overly priced for the state of the room.
Pros:

I was happy with the size of the room.
It was a clean room and bathroom.
The location was really good for what I needed.
And I loved my view.

Cons:

It was frayed on the edges.
The furniture in the room was tired and lacked modern touches.
No slippers in the room.
No water in the room but was given 2 plastic water bottles.

2026-10-13 • via Nuitee
J
Julio • couple • us
7
Cons:

Everything is old in the rooms and barely working a/c and fridge and curtains ourdayed

2026-10-12 • via Nuitee
W
Wendy • couple • us
7
Overall, we would return as the pros outweighed the cons
Pros:

Location, Staff, fresh fruit everyday, workout was okay, great shower pressure, could open window!!

Cons:

Elevators were slow, rugs seemed a little outdated, bath sink faucets could not get cold water

2026-10-12 • via Nuitee
A
András • family_with_children • hu
3
2026-10-10 • via Nuitee
C
CATHERINE • extended_group • gb
10
2026-10-10 • via Nuitee
J
James • couple • us
8
2026-10-08 • via Nuitee
D
David • solo_traveller • us
9
Pros:

Location

2026-10-07 • via Nuitee
재상 • solo_traveller • kr
9
2026-10-07 • via Nuitee
A
Albert • couple • jp
10
Top of the Mark and the Matk Hopkins are must visits in the City!
Pros:

The location, atmosphere and staff were all A+

2026-09-19 • via Nuitee
T
TYLER • couple • us
10
2026-09-19 • via Nuitee
M
MIGUEL • family_with_children • us
6
2026-09-15 • via Nuitee
L
Leisha • couple • us
10
Pros:

Loved the location

2026-09-14 • via Nuitee
J
Jenny • couple • us
10
A Magical Getaway in the middle of the city.
Pros:

What is not to like! The location, the views, the building itself, all amazing!

Cons:

N/A

2026-09-13 • via Nuitee