InterContinental Mark Hopkins San Francisco by IHG

Hotels
•
InterContinental Hotels & Resorts
8.5 (1284 reviews)
999 California St , San Francisco , us

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Children allowed
Pets allowed

Facilities

WiFi available
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
Business center
Heating
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Beautiful views
Cons:
Cleanliness issues
Slow elevators
Old room condition
Limited amenities

Categories

Cleanliness
7.21
Multiple mentions of poor maintenance and cleanliness issues in rooms.
Service
9.68
Consistently positive feedback about the helpfulness and friendliness of staff.
Location
9.72
Highly praised location with easy access to local attractions.
Room Quality
7.67
Some positive mentions, but significant concerns regarding condition and amenities.
Amenities
7.7
Limited amenities and some concerns about the room facilities.
Value for Money
8.16
Mixed feedback on value, with some reviews indicating it does not match cost.
Food and Beverage
8.71
Good quality food reported, though limited options during holiday periods.
Overall Experience
9.18
Overall, guests enjoyed their stay but noted significant room and maintenance issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-18 13:08

Property Description

Historic Landmark with Stunning Views

Luxurious Rooms and Amenities
The InterContinental Mark Hopkins San Francisco offers modern and elegant rooms equipped with a mini-bar, cable TV, and a coffee maker. Guests can enjoy the comfort of bathrobes, a work desk, and ironing facilities during their stay.

Top of the Mark Sky Lounge
Indulge in gourmet creations at the Top of the Mark sky lounge while enjoying panoramic views of San Francisco and the Golden Gate Bridge. With a menu boasting 100 different martinis, this is a must-visit spot for a unique and upscale experience.

Convenient Facilities and Services
Take advantage of the 24-hour fitness centre, business centre, valet parking, and babysitting services offered by the hotel. Whether you're in town for business or leisure, the InterContinental Mark Hopkins San Francisco caters to all your needs.

Experience luxury and convenience at the InterContinental Mark Hopkins San Francisco.

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges. Effective October 20, 2025, our Club Lounge, Mini-Bar, and In-Room Coffee & Tea services will be temporarily unavailable. For those guests who have confirmed a Breakfast Package, kindly be advised that breakfast is inclusive for up to two adults per room only. Additional fees would apply for additional adults and children, payable in the restaurant. Please note: A different cancellation policy will apply when eight or more rooms are reserved. Please contact InterContinental Hotel Mark Hopkins San Francisco. Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SFO

Property Policies

  • Pets

    Pets are allowed. No extra charges.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in public areas and costs USD 14.95 per 24 hours.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 87.53 per day.

Location

Guest Reviews

8.5
Based on 1284 reviews
Cleanliness: 7.21
Service: 9.68
Location: 9.72
Room Quality: 7.67
Amenities: 7.7
Value for Money: 8.16
Food and Beverage: 8.71
Overall Experience: 9.18
S
Steve • extended_group • gb
6
Pros:

The beds and the bar

Cons:

The staff on the front desk were rude and unhelpful

2026-06-21 • via Nuitee
D
david • solo_traveller • us
2
Souless
Pros:

Really tired hotel with no soul. No bell/ doorman to greet, 1 FD clerk on, so had to wait to check in. No answer when I tried 3 extensions to have my car brought around. Room was just ok, no slippers, mini bar locked, no water offered. Bathroom sink mixing valve do not work and water was scalding hot. I own luxury hotels and the once famous Mark Hopkins is in decline…the owners or GM need to wake up.

Cons:

Really tired hotel with no soul. No bell/ doorman to greet, 1 FD clerk on, so had to wait to check in. No answer when I tried 3 extensions to have my car brought around. Room was just ok, no slippers, mini bar locked, no water offered. Bathroom sink mixing valve do not work and water was scalding hot. I own luxury hotels and the once famous Mark Hopkins is in decline…the owners or GM need to wake up.

2026-06-19 • via Nuitee
I
Izabela • solo_traveller • pl
8
Pros:

Duży, zabytkowy hotel z historią. Piękny widok na całe miasto z baru znajdującego się na dachu hotelu. Pokój przestronny, komfortowy, choć z pewnością przydałby się remont....
Bardzo dobra lokalizacja, przystanki Cable Car tuż obok. Hotel znajduje się na szczycie wzgórza, więc nastawiając się na spacery trzeba liczyć się ze sporą zadyszką, zresztą jak w całym San Francisco .Polecam!!!

Cons:

Nic.

2026-06-17 • via Nuitee
J
J462NWcarlosc • Friends getaway
4
From my understanding his hotel just turned 100 years... and it shows.
Pros:

I was excited to check this hotel out but ended up disappointed.
From my understanding his hotel just turned 100 years... and it shows.
Property is extremally dated. I did enjoy the location but that was about it.

2026-06-16 • via Tripadvisor
T
Triproftri • family_with_children • us
8
2026-06-16 • via Nuitee
G
Galdamez • couple • us
10
Love it
Pros:

Was very elegant , all you could expect from a nice hotel … pretty bar

Cons:

No pool

2026-06-15 • via Nuitee
O
Odyssey779548 • Couples • Reno, Nevada
4
Disappointing
Pros:

For the money, this hotel was really disappointing. First the positives: location was great, and the breakfast was pretty good, too. The pictures they have of the lobby as looking classical are false. The lobby looked tired. Nothing seemed to fit. It was not elegant and time honored as portrayed on their website. We had a checkin of 3:00 pm but by 3:30 our room still was not ready. The person at the counter offered a different room with a view on the 15th floor. Sounded good. The room we got as "an upgrade" was grotty. Marks on the walls, chipped and peeling paint, woodwork with fillers and an outdated bathroom.(bathtub/whower combo with a shower curtain).The bed was also really uncomfortable, but the pillows weren't bad. They offered no in room coffee, tea or water and there was a locked "honor bar" with no access and no refrigerator. When I called down, the woman said they didn't want people breaking their glasses and then offered to send up some glasses for us. They couldn't provide plastic cups for those not trusted with glassware? I'm sorry...no. I was also really disappointed in The Top of the Mark. Again, grotty and tired. I had been before when it was elegant and time honored. It was sad to see it had gone downhill. I would not stay here again for the money spent.

2026-06-14 • via Tripadvisor
J
Justin • couple • us
10
2026-06-09 • via Nuitee
A
annb_uscarolina • Business • Columbia, South Carolina
2
Customer service needs major improvement
Pros:

I am in San Francisco for work for two weeks. We started staying at the Intercontinental Mark Hopkins, but ended up switching to the Intercontinental San Francisco. The customer service at Intercontinental Mark Hopkins was horrible, the employees were not friendly nor helpful. The food was overpriced (but, everything in San Francisco is overpriced) and not good. The accommodations were better than I thought considering the age of the hotel. The location was decent too. But I still can’t get over just how unhelpful and condescending the staff is. One example, I left a message for the concierge regarding a package delivery and still have not received a return call.

2026-06-08 • via Tripadvisor
S
susan • couple • us
10
Pros:

Excellent dog park across the street.
Cable car ran right to property. We saw a show at the Masonic which was walking distance. First time in Nob Hill was great.

2026-06-06 • via Nuitee
S
Saiko • couple • us
7
2026-06-03 • via Nuitee
E
Eric • solo_traveller • us
9
Pros:

The Mark is a classic - it's an excellent hotel. Kind of unfair to compare it to the Fairmont, but I think it's a better value.

2026-06-03 • via Nuitee
G
Gil • extended_group • se
2
2026-06-01 • via Nuitee
M
Michelle • couple • au
10
Pros:

Old world style and charm with friendly and helpful staff. The location was perfect for us with a cable car stop right out the front. The Top Deck sky bar was a highlight!

2026-05-27 • via Nuitee
J
Julian • extended_group • us
6
Quick and painless.
Pros:

Check in was friendly, professional, and quick. Location was perfect and loved the view.

Cons:

Property is extremely outdated for the cost. Absolutely not a luxury or premium experience by any measure in 2026. From the facilities to the room, everything felt due for an update.

2026-05-26 • via Nuitee
A
arkady • family_with_children • us
8
good.
Pros:

breakfast buffet was excellent

Cons:

Dinner menu needs some improvement in my opinion.

2026-05-26 • via Nuitee
T
TAMAN1951 • Couples • Liberty Lake, Washington
8
Grand hotel
Pros:

Hotel is quite grand and service is excellent.

Room is a good size as is the bathroom. Decent water pressure.

Nice TV and channel selection.

Super location.

Needs a little maintenance. Hotel of this caliber should not have broken tiles in the lobby. Showing signs of wear do maintenance would push the place to a five.

2026-05-25 • via Tripadvisor
P
Pedro • family_with_children • es
8
buen hotel que no cuenta con un bar aceptable.
Pros:

buena ubicación

Cons:

no hay un bar agradable donde tomar algo, el roof top sin servicio de camareros un sábado a las 10:30 pm. había que pedir en la barra, personal desagradable.

2026-05-25 • via Nuitee
J
jacqui • couple • gb
7
Great location
Pros:

Great room, we had a corner room which had lots of space. Great views. Good location in the city as well.

Cons:

Although you could get water downstairs in the lobby there was none available in the rooms.

2026-05-25 • via Nuitee
L
laurenvV8449DZ • Solo travel
10
Amazing service
Pros:

The service from the hotel staff was impeccable. Issa Q at the front desk was very personable, accommodating and helpful. He is a great asset to this hotel. The location of this hotel was perfect. 10 minute walk from a lovely Italian restaurant, Fino. 25 minute walk to Fishermans wharf and pier 39. The room was lovely and had everything I needed.

2026-05-22 • via Tripadvisor