InterContinental Mark Hopkins San Francisco by IHG

Hotels
•
InterContinental Hotels & Resorts
8.5 (1345 reviews)
999 California St , San Francisco , us
+1 415-392-3434

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Paid
Children allowed

Facilities

WiFi available
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
Business center
Heating
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Beautiful views
Cons:
Cleanliness issues
Slow elevators
Old room condition
Limited amenities

Categories

Cleanliness
7.21
Multiple mentions of poor maintenance and cleanliness issues in rooms.
Service
9.68
Consistently positive feedback about the helpfulness and friendliness of staff.
Location
9.72
Highly praised location with easy access to local attractions.
Room Quality
7.67
Some positive mentions, but significant concerns regarding condition and amenities.
Amenities
7.7
Limited amenities and some concerns about the room facilities.
Value for Money
8.16
Mixed feedback on value, with some reviews indicating it does not match cost.
Food and Beverage
8.71
Good quality food reported, though limited options during holiday periods.
Overall Experience
9.18
Overall, guests enjoyed their stay but noted significant room and maintenance issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-18 13:08

Property Description

Historic Landmark with Stunning Views

Luxurious Rooms and Amenities
The InterContinental Mark Hopkins San Francisco offers modern and elegant rooms equipped with a mini-bar, cable TV, and a coffee maker. Guests can enjoy the comfort of bathrobes, a work desk, and ironing facilities during their stay.

Top of the Mark Sky Lounge
Indulge in gourmet creations at the Top of the Mark sky lounge while enjoying panoramic views of San Francisco and the Golden Gate Bridge. With a menu boasting 100 different martinis, this is a must-visit spot for a unique and upscale experience.

Convenient Facilities and Services
Take advantage of the 24-hour fitness centre, business centre, valet parking, and babysitting services offered by the hotel. Whether you're in town for business or leisure, the InterContinental Mark Hopkins San Francisco caters to all your needs.

Experience luxury and convenience at the InterContinental Mark Hopkins San Francisco.

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges. Effective October 20, 2025, our Club Lounge, Mini-Bar, and In-Room Coffee & Tea services will be temporarily unavailable. For those guests who have confirmed a Breakfast Package, kindly be advised that breakfast is inclusive for up to two adults per room only. Additional fees would apply for additional adults and children, payable in the restaurant. Please note: A different cancellation policy will apply when eight or more rooms are reserved. Please contact InterContinental Hotel Mark Hopkins San Francisco. Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SFO

Location

Guest Reviews

8.5
Based on 1345 reviews
Cleanliness: 7.21
Service: 9.68
Location: 9.72
Room Quality: 7.67
Amenities: 7.7
Value for Money: 8.16
Food and Beverage: 8.71
Overall Experience: 9.18
E
Eleni • family_with_children • gr
8
2026-08-08 • via Nuitee
J
Jeremy • solo_traveller • us
8
Great stay and location in SF
Pros:

Wonderful location, terrific views and easy access. Great restaurant.

Cons:

Amenities were a bit dated.

2026-08-08 • via Nuitee
астраханцева • family_with_children • kz
10
Pros:

Очень чуткий и вежливый персонал!

2026-08-06 • via Nuitee
J
John • couple • us
8
Pros:

great location and old time feel which I enjoy

Cons:

The reality is that it is an older property so room and bath a little tight, electric support for phone/tablet chargers not installed...

2026-08-05 • via Nuitee
E
Enrique • family_with_children • ec
7
Great place, very good staff.
Pros:

Great staff. Good breakfast.

Cons:

Bathrooms. Too small.

2026-08-04 • via Nuitee
R
Robert • couple • us
8
Had a fun time with tremendous vintage features that made it special. Love the Top of the Mark!!
Pros:

The room was very nice albeit a little small. It had a very nice view. Bathroom was also nice but could be updated some with a fan and a little larger. Loved the Top of the Mark. Lots of fun and beautiful.

Cons:

There could have been a small basket of welcoming gift. The bathroom could use a fan. Everything was a little small, the bath and elevators, but very quaint. Also, the valet is a little extra expensive.

2026-08-04 • via Nuitee
Y
Yannick • couple • ch
6
2026-08-03 • via Nuitee
J
Jeff • couple • us
8
Nice hotel for the money
Pros:

Older but well maintained, also great location. Fantastic top floor bar

Cons:

The rooms did not have coffee or water and the bed was too soft.

2026-08-03 • via Nuitee
P
Paul • extended_group • gb
7
Very comfortable hotel in a great location.
Pros:

Fast check in and we were able to check in early which was great after a long journey. Room was a decent size and the general feel of the hotel was lovely.

Cons:

We had booked a room with 2 queen beds but our situation changed and I had asked for a room with one bed instead but on arrival they said we were going to have to pay more so we stuck with what we had. The only water fountain is in the lobby area and coffee also only in the lobby area. I think every hotel of any standing should have water in the fridge in the room and a kettle with tea and coffee as minimum.

2026-08-02 • via Nuitee
A
Anastasia • solo_traveller • us
10
My stay was luxurious and fancy, with exceptional customer service
Pros:

It’s historic, “old money” vibes and exceptional location.

Cons:

Parking costs might be the only draw back. $94 for overnight is a lot, but also everything is expensive in San Francisco

2026-08-02 • via Nuitee
H
Haolu • solo_traveller • gb
6
Pros:

The location

Cons:

The room small

2026-07-25 • via Nuitee
D
Dongkyun • couple • kr
6
2026-07-24 • via Nuitee
A
Alejandra • extended_group • us
8
Pros:

Great location, beautiful historical building.

Cons:

Rooms are a bit outdated but still beautiful.

2026-07-22 • via Nuitee
A
Arnold • couple • us
10
Very nice hotel with excellent staff
Pros:

Location
Staff

Cons:

Difficulty to enter property by car

2026-07-21 • via Nuitee
C
Crystal • couple • us
3
I prob won’t be coming back. For how much I paid a night wasn’t worth it for me.
Pros:

I liked where the location was

Cons:

My pillow case was dirty, we didn’t get a updated tv it wasn’t a smart tv and couldn’t even watch any shows we wanted to watch. Also wasn’t fully told that we will be charged for parking even tho we are staying inside that hotel location. Also there was no way to keep my drinks cold no refrigerator in the unit

2026-07-20 • via Nuitee
C
Courtney • couple • us
9
2026-07-20 • via Nuitee
B
brigit • couple • us
4
2026-07-19 • via Nuitee
J
Judy and • couple • us
10
Everyone should stay there just once and you’ll probably want to return every time you’re in SF
Pros:

Amazing delicious breakfast, wonderful staff, fabulous location. The body wash and lotion so special that I bought some. Very clean and luxurious.
Looking forward to staying there again.

Cons:

The bed was a little softer than I like. But everything else was so wonderful that it just didn’t matter.

2026-07-16 • via Nuitee
G
George Joseph • couple • us
9
Pros:

Beautiful views, clean and well-appointed room, historic charm, centrally located.

2026-07-15 • via Nuitee
P
Pavel • solo_traveller • kz
8
Pros:

Это отель для тех, кто хочет получить атмосферу. Давольно старый отель , но всё комфортно. Вкусные завтраки.

Cons:

Нет чайника в номере.

2026-07-14 • via Nuitee