InterContinental Mark Hopkins San Francisco by IHG

Hotels
•
InterContinental Hotels & Resorts
8.5 (1303 reviews)
999 California St , San Francisco , us

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Children allowed
Pets allowed

Facilities

WiFi available
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
Business center
Heating
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Beautiful views
Cons:
Cleanliness issues
Slow elevators
Old room condition
Limited amenities

Categories

Cleanliness
7.21
Multiple mentions of poor maintenance and cleanliness issues in rooms.
Service
9.68
Consistently positive feedback about the helpfulness and friendliness of staff.
Location
9.72
Highly praised location with easy access to local attractions.
Room Quality
7.67
Some positive mentions, but significant concerns regarding condition and amenities.
Amenities
7.7
Limited amenities and some concerns about the room facilities.
Value for Money
8.16
Mixed feedback on value, with some reviews indicating it does not match cost.
Food and Beverage
8.71
Good quality food reported, though limited options during holiday periods.
Overall Experience
9.18
Overall, guests enjoyed their stay but noted significant room and maintenance issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-18 13:08

Property Description

Historic Landmark with Stunning Views

Luxurious Rooms and Amenities
The InterContinental Mark Hopkins San Francisco offers modern and elegant rooms equipped with a mini-bar, cable TV, and a coffee maker. Guests can enjoy the comfort of bathrobes, a work desk, and ironing facilities during their stay.

Top of the Mark Sky Lounge
Indulge in gourmet creations at the Top of the Mark sky lounge while enjoying panoramic views of San Francisco and the Golden Gate Bridge. With a menu boasting 100 different martinis, this is a must-visit spot for a unique and upscale experience.

Convenient Facilities and Services
Take advantage of the 24-hour fitness centre, business centre, valet parking, and babysitting services offered by the hotel. Whether you're in town for business or leisure, the InterContinental Mark Hopkins San Francisco caters to all your needs.

Experience luxury and convenience at the InterContinental Mark Hopkins San Francisco.

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges. Effective October 20, 2025, our Club Lounge, Mini-Bar, and In-Room Coffee & Tea services will be temporarily unavailable. For those guests who have confirmed a Breakfast Package, kindly be advised that breakfast is inclusive for up to two adults per room only. Additional fees would apply for additional adults and children, payable in the restaurant. Please note: A different cancellation policy will apply when eight or more rooms are reserved. Please contact InterContinental Hotel Mark Hopkins San Francisco. Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SFO

Property Policies

  • Pets

    Pets are allowed. No extra charges.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in public areas and costs USD 14.95 per 24 hours.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 87.53 per day.

Location

Guest Reviews

8.5
Based on 1303 reviews
Cleanliness: 7.21
Service: 9.68
Location: 9.72
Room Quality: 7.67
Amenities: 7.7
Value for Money: 8.16
Food and Beverage: 8.71
Overall Experience: 9.18
J
Judy and • couple • us
10
Everyone should stay there just once and you’ll probably want to return every time you’re in SF
Pros:

Amazing delicious breakfast, wonderful staff, fabulous location. The body wash and lotion so special that I bought some. Very clean and luxurious.
Looking forward to staying there again.

Cons:

The bed was a little softer than I like. But everything else was so wonderful that it just didn’t matter.

2026-07-16 • via Nuitee
G
George Joseph • couple • us
9
Pros:

Beautiful views, clean and well-appointed room, historic charm, centrally located.

2026-07-15 • via Nuitee
R
Richard • solo_traveller • us
7
2026-07-14 • via Nuitee
P
Pavel • solo_traveller • kz
8
Pros:

Это отель для тех, кто хочет получить атмосферу. Давольно старый отель , но всё комфортно. Вкусные завтраки.

Cons:

Нет чайника в номере.

2026-07-14 • via Nuitee
R
Rachel • solo_traveller • us
2
2026-07-14 • via Nuitee
R
robjD599YH • Solo travel
10
Great hotel in a lovely spot
Pros:

Great hotel in a fantastic spot, is currently undergoing renovations but this was not a substantial disruption to my stay.

Room was lovely and staff were excellent. No complaints from me.

2026-07-13 • via Tripadvisor
R
Reynolds • solo_traveller • us
10
2026-07-13 • via Nuitee
A
Agnes • extended_group • us
5
Disappointing
Pros:

Just the view from the top.
The food at Top of the mark was good.

Cons:

Everything, hotel is old and needs renovation. The first room we checked in was horrible, windy, noisy, very tiny bathroom. No amenities, no refrigerator or coffee machine. We had to ask for extra towels.

2026-07-13 • via Nuitee
B
Bishel • couple • us
6
Pros:

Room service food was good

Cons:

Not as extravagant or tech friendly. Ice on one floor. Soft drink vending machines. Working refrigerator and mini bar.

2026-07-13 • via Nuitee
M
Michelle • family_with_children • us
9
2026-07-12 • via Nuitee
A
Alisa • couple • us
8
Wonderful stay in a historic landmark
Pros:

Comfortable and close to events

Cons:

NA

2026-07-12 • via Nuitee
Y
yshai • extended_group • il
2
שיפוץ דחוף דחוף דחוף
Pros:

מיקום

Cons:

שירותי וולה וחניה ביזיון אתה משלם ואין כלום לא מביאים לא לוקחים אתה צריך בעצמך
חדרים עם שטיחים מלוכלכים אווירת סירחון ורעש
לא משנה מחיר או מיקום לא רמה שקרוב לאינטרקונטיננטל

2026-07-09 • via Nuitee
R
Ramandeep • couple • us
10
2026-07-08 • via Nuitee
J
John • couple • us
5
Old-School Classic, Clean but needs to remodled and/or upgraded
Pros:

Location is amazing, Staff were great. It is clean and relatively comfortable.

Cons:

It is dated and needs to be upgraded. The fixtures in the room are old and wonky, the hot water takes a long time, the toilet makes a crazy noise when you flush. The elevators squeal horrendously. There was a fridge in the room and it was locked. When we asked for a key, they said that it was locked because it was non-functional, but then didn't offer to give one that worked. Also - there was no mini-bar, no bottled water, no vending machine for drinks/food, and the TV did not have a way to stream or cast.

2026-07-07 • via Nuitee
A
andrewgZ7874LD • Couples • Nottingham, Nottinghamshire, England
6
Needs modernisation
Pros:

The hotel is a very grand , old hotel with an impressive lobby. However, the rooms are tired and rather shabby . The mini bar is locked and unavailable & there are no tea/coffee facilities in the rooms. There is a water machine in reception, available 24 hours and complimentary coffee in the morning. Staff are friendly and the breakfast good.

2026-07-06 • via Tripadvisor
D
Dave • couple • us
7
Wouldn’t stay again
Cons:

Not enough front desk staff. Tv didn’t work well. Low water pressure in bath sink. No tea out early in morning. Top of the Mark a shadow of its former self

2026-07-06 • via Nuitee
E
Eri • family_with_children • us
3
2026-07-06 • via Nuitee
B
Benjamin • couple • us
4
Good location. There are better options in non hill
Pros:

Locations was good

Cons:

We reserved a double room and they said they were out. Then charged us for a rollout bed. There was something splattered on the wall

2026-07-06 • via Nuitee
K
Ken • couple • us
10
2026-07-04 • via Nuitee
J
james • couple • us
10
Magical
Pros:

The location was the wonderful Nob Hill area. 15 minute walk to Chinatown and North Beach. The room was immaculate and the view was great. Also the top of the Mark has the best view from the 15th floor.

Cons:

A little pricey, but that's life.

2026-07-01 • via Nuitee