InterContinental Mark Hopkins San Francisco by IHG

Hotels
•
InterContinental Hotels & Resorts
8.5 (1265 reviews)
999 California St , San Francisco , us

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Children allowed
Pets allowed

Facilities

Electric bicycle charging station
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Beautiful views
Cons:
Cleanliness issues
Slow elevators
Old room condition
Limited amenities

Categories

Cleanliness
7.21
Multiple mentions of poor maintenance and cleanliness issues in rooms.
Service
9.68
Consistently positive feedback about the helpfulness and friendliness of staff.
Location
9.72
Highly praised location with easy access to local attractions.
Room Quality
7.67
Some positive mentions, but significant concerns regarding condition and amenities.
Amenities
7.7
Limited amenities and some concerns about the room facilities.
Value for Money
8.16
Mixed feedback on value, with some reviews indicating it does not match cost.
Food and Beverage
8.71
Good quality food reported, though limited options during holiday periods.
Overall Experience
9.18
Overall, guests enjoyed their stay but noted significant room and maintenance issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-18 13:08

Property Description

Historic Landmark with Stunning Views

Luxurious Rooms and Amenities
The InterContinental Mark Hopkins San Francisco offers modern and elegant rooms equipped with a mini-bar, cable TV, and a coffee maker. Guests can enjoy the comfort of bathrobes, a work desk, and ironing facilities during their stay.

Top of the Mark Sky Lounge
Indulge in gourmet creations at the Top of the Mark sky lounge while enjoying panoramic views of San Francisco and the Golden Gate Bridge. With a menu boasting 100 different martinis, this is a must-visit spot for a unique and upscale experience.

Convenient Facilities and Services
Take advantage of the 24-hour fitness centre, business centre, valet parking, and babysitting services offered by the hotel. Whether you're in town for business or leisure, the InterContinental Mark Hopkins San Francisco caters to all your needs.

Experience luxury and convenience at the InterContinental Mark Hopkins San Francisco.

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges. Effective October 20, 2025, our Club Lounge, Mini-Bar, and In-Room Coffee & Tea services will be temporarily unavailable. For those guests who have confirmed a Breakfast Package, kindly be advised that breakfast is inclusive for up to two adults per room only. Additional fees would apply for additional adults and children, payable in the restaurant. Please note: A different cancellation policy will apply when eight or more rooms are reserved. Please contact InterContinental Hotel Mark Hopkins San Francisco. Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SFO

Property Policies

  • Pets

    Pets are allowed. No extra charges.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in public areas and costs USD 14.95 per 24 hours.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 87.53 per day.

Location

Guest Reviews

8.5
Based on 1265 reviews
Cleanliness: 7.21
Service: 9.68
Location: 9.72
Room Quality: 7.67
Amenities: 7.7
Value for Money: 8.16
Food and Beverage: 8.71
Overall Experience: 9.18
M
Michelle • couple • au
10
Pros:

Old world style and charm with friendly and helpful staff. The location was perfect for us with a cable car stop right out the front. The Top Deck sky bar was a highlight!

2026-05-27 • via Nuitee
A
arkady • family_with_children • us
8
good.
Pros:

breakfast buffet was excellent

Cons:

Dinner menu needs some improvement in my opinion.

2026-05-26 • via Nuitee
J
Julian • extended_group • us
6
Quick and painless.
Pros:

Check in was friendly, professional, and quick. Location was perfect and loved the view.

Cons:

Property is extremely outdated for the cost. Absolutely not a luxury or premium experience by any measure in 2026. From the facilities to the room, everything felt due for an update.

2026-05-26 • via Nuitee
P
Pedro • family_with_children • es
8
buen hotel que no cuenta con un bar aceptable.
Pros:

buena ubicación

Cons:

no hay un bar agradable donde tomar algo, el roof top sin servicio de camareros un sábado a las 10:30 pm. había que pedir en la barra, personal desagradable.

2026-05-25 • via Nuitee
J
jacqui • couple • gb
7
Great location
Pros:

Great room, we had a corner room which had lots of space. Great views. Good location in the city as well.

Cons:

Although you could get water downstairs in the lobby there was none available in the rooms.

2026-05-25 • via Nuitee
D
Donald • couple • au
8
2026-05-21 • via Nuitee
L
Laurel • couple • us
9
Pros:

The breakfast brunch was second to none!

2026-05-21 • via Nuitee
G
glenn • extended_group • gb
7
Disappointing
Pros:

Location

Cons:

No pool and everything is tired. Needs a full refurbishment

2026-05-20 • via Nuitee
N
Nicole • solo_traveller • ch
6
Expected more
Pros:

The hotel has some historic Charme

Cons:

Being used to the very high standards of InterContinental hotels, I was unfortunately very disappointed upon arrival. The facilities are in urgent need of renovation. Staying in the lower-level rooms is almost impossible, as the window insulation is extremely poor and does not block out the noise from the nearby street.

While the rooms themselves are acceptable, cleanliness was below expectations, with dust balls in the closet and visible dirt in the corners. After initially being assigned a room on the second floor, I requested a change due to the noise. Although the room was changed, the replacement room was significantly smaller, and the concierge did not inform me of this beforehand.

In addition, the check-in experience felt rather cold and impersonal. I was also surprised to see staff members wearing visibly dirty clothing, which further contributed to the disappointing overall impression.

2026-05-18 • via Nuitee
E
Eileen • couple • us
8
2026-05-18 • via Nuitee
A
Alvin • couple • us
10
Very nice!
Pros:

Had an upgrade to suite with sunroom. Marvelous room.

Cons:

Top of hill. Walking is really good exercise up and down hills.
Top of the mark was great. Wonderful views.

2026-05-14 • via Nuitee
S
SARKIS • couple • us
9
2026-05-14 • via Nuitee
T
Terri • solo_traveller • us
9
2026-05-14 • via Nuitee
Z
Zhanara • couple • kz
10
Хорошо
Pros:

Отличный сервис и очень приветливый персонал и на ресепшн, и утром на завтраках. Всегда встречают с улыбкой, помогают по любым вопросам, и с самого утра настроение сразу становится лучше. Вкусные завтраки, хороший выбор. Очень приятная атмосфера.

Cons:

Номера староватые, напор воды на 8 этаже был слабоват

2026-05-11 • via Nuitee
A
Adam • couple • us
5
Pros:

Cool historical building

Cons:

Needs renovation

2026-05-11 • via Nuitee
G
Gabriel • couple • us
8
Old World Classy
Pros:

Restaurant and Top of the Mark view of the City

Cons:

Ice machine on a different floor

2026-05-08 • via Nuitee
L
Lauren • couple • us
9
2026-05-05 • via Nuitee
S
Shaleen • couple • us
6
It was nice.
Pros:

It was close to our venue

Cons:

A little overpriced for the food, and it was okay.

2026-05-04 • via Nuitee
L
Lori • couple • us
10
Awesome customer service regardless of the wines
Pros:

Attention to detail and very good customer service

Cons:

Not a good choice of Wines in restaurant where we dined , we love a good Pinot noir and the 2 choices were not the best and for the price point very disappointing

2026-05-03 • via Nuitee
P
Pam • couple • us
9
I’ve stayed here several times and is very confortable and great employees!
Pros:

Proximity to Masonic Concert building.

2026-05-02 • via Nuitee