InterContinental Mark Hopkins San Francisco by IHG

Hotels
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InterContinental Hotels & Resorts
8.5 (1227 reviews)
999 California St , San Francisco , us

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Children allowed
Pets allowed

Facilities

Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Beautiful views
Cons:
Cleanliness issues
Slow elevators
Old room condition
Limited amenities

Categories

Cleanliness
7.21
Multiple mentions of poor maintenance and cleanliness issues in rooms.
Service
9.68
Consistently positive feedback about the helpfulness and friendliness of staff.
Location
9.72
Highly praised location with easy access to local attractions.
Room Quality
7.67
Some positive mentions, but significant concerns regarding condition and amenities.
Amenities
7.7
Limited amenities and some concerns about the room facilities.
Value for Money
8.16
Mixed feedback on value, with some reviews indicating it does not match cost.
Food and Beverage
8.71
Good quality food reported, though limited options during holiday periods.
Overall Experience
9.18
Overall, guests enjoyed their stay but noted significant room and maintenance issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-18 13:08

Property Description

Historic Landmark with Stunning Views

Luxurious Rooms and Amenities
The InterContinental Mark Hopkins San Francisco offers modern and elegant rooms equipped with a mini-bar, cable TV, and a coffee maker. Guests can enjoy the comfort of bathrobes, a work desk, and ironing facilities during their stay.

Top of the Mark Sky Lounge
Indulge in gourmet creations at the Top of the Mark sky lounge while enjoying panoramic views of San Francisco and the Golden Gate Bridge. With a menu boasting 100 different martinis, this is a must-visit spot for a unique and upscale experience.

Convenient Facilities and Services
Take advantage of the 24-hour fitness centre, business centre, valet parking, and babysitting services offered by the hotel. Whether you're in town for business or leisure, the InterContinental Mark Hopkins San Francisco caters to all your needs.

Experience luxury and convenience at the InterContinental Mark Hopkins San Francisco.

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges. Effective October 20, 2025, our Club Lounge, Mini-Bar, and In-Room Coffee & Tea services will be temporarily unavailable. For those guests who have confirmed a Breakfast Package, kindly be advised that breakfast is inclusive for up to two adults per room only. Additional fees would apply for additional adults and children, payable in the restaurant. Please note: A different cancellation policy will apply when eight or more rooms are reserved. Please contact InterContinental Hotel Mark Hopkins San Francisco. Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SFO

Property Policies

  • Pets

    Pets are allowed. No extra charges.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in public areas and costs USD 14.95 per 24 hours.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 87.53 per day.

Location

Guest Reviews

8.5
Based on 1227 reviews
Cleanliness: 7.21
Service: 9.68
Location: 9.72
Room Quality: 7.67
Amenities: 7.7
Value for Money: 8.16
Food and Beverage: 8.71
Overall Experience: 9.18
V
Vanessa • couple • us
9
Pros:

Location and view. Loved that you could open the windows a crack and get fresh air (rather than ac) and hear the city sounds. Elevator was impressively fast. Enjoyed the hotel’s history display in the lobby.

Cons:

TP could have been higher quality! Missed having a plain soap bar (boyfriend hated the liquid soap scent and we had to buy a bar of soap at a corner store).

2026-03-25 • via Nuitee
A
Angelica • solo_traveller • us
10
2026-03-23 • via Nuitee
N
Neula • couple • us
10
2026-03-21 • via Nuitee
R
Royce • couple • ca
8
Classic location and renowned cocktail lounge with view.
Pros:

Classic location for San Fran, and on two street car lines. Top of the Mark is an institution for a cocktail lounge with a wonderful view of city and bay. The cafe was good standard.

Cons:

Breakfast buffet was huge - but no option for a small and less expensive breakfast.

2026-03-21 • via Nuitee
J
Jacqueline • solo_traveller • us
7
Great location, great view from the room but datted facilities and unhelpful front desk staff.
Pros:

The location

Cons:

The front desk person was more interested in chit-chatting with certain customer when he could clearly see there was a long line of people waiting to check in. I was then given the wrong room (paid extra for a corner room). They eventually corrected the situation but the experience was more than frustrating.

2026-03-21 • via Nuitee
I
Ilana Meyer • extended_group • za
9
Classy venue, good breakfast and lovely views from the rooftop lounge
Pros:

The location is very central and in a scenic & safe part of town. The views from Top of the Mark is fabulous! We could easily walk to various areas to explore.

Cons:

There is hardly any extras in the room - a little note to state "call room service if you need anything" Would be nice to have the basic toiletries and slippers already in the room. Also no coffee or tea facilities in the room.

2026-03-17 • via Nuitee
C
clark • couple • us
10
2026-03-16 • via Nuitee
S
shizue • solo_traveller • us
9
2026-03-14 • via Nuitee
5
523ganjag • Friends getaway • San Francisco, California
10
Old-School Nob Hill Elegance That Still Feels Special
Pros:

The InterContinental Mark Hopkins is one of those hotels that feels tied to the history of San Francisco the moment you walk in. Perched on Nob Hill, it has that classic grand-hotel presence that makes a stay feel a little more memorable than the average downtown property.

The location is excellent for exploring the city, and there’s a timeless elegance here that still comes through even in a modern travel world. Of course, having Top of the Mark upstairs doesn’t hurt either.

A few of us from The Green Cross always appreciate places in San Francisco that still feel iconic without losing their character, and this is definitely one of them. A really solid choice if you want an old-school SF hotel experience.

2026-03-13 • via Tripadvisor
Y
YING • extended_group • us
9
Pros:

location

2026-03-12 • via Nuitee
M
Mark • solo_traveller • us
10
Classic San Francisco elegance, with experienced employees who show how well it can be done.
Pros:

Classic San Francisco elegance - it isn’t cheap, but it’s real.

Cons:

Nothing really, it’s in the middle of SF, but that’s why you went there.

2026-03-02 • via Nuitee
D
Denise • couple • us
8
We had a quick overnighter , walked a lot and this was a great location
Pros:

The location was 8th floor, nice city view. The bed was very comfortable, loved the pillows too! Staff was very nice!

Cons:

There was no tea kettle to heat water in, or any kind of coffee pot, love having some kind of coffee in the room, example a tea kettle to heat water in for instant coffee or tea.

2026-03-02 • via Nuitee
N
navt2026 • Business
4
A very old hotel that needs work - Far better options available for price and location
Pros:

The experience fell materially below the standard advertised and expected from a property of your reputation and pricing.

Within a 24-hour period, I was required to move rooms three times due to ongoing issues that should have been identified and resolved prior to guest arrival. Most critically, the Wi-Fi and mobile signal in the rooms were effectively unusable. As a business guest, reliable connectivity is not optional — it is essential. Because my phone could not connect and I was unable to take calls or respond to clients. This is a direct consequence of the hotel’s failure to provide functioning connectivity.

Additionally:
The first room was not of the advertised standard and had visible damage.

The second room had a blocked bath drain, rendering the bathroom facilities unusable.

The third room had a broken window that would not close so the noise from the street kept me up - when reported nothing was done despite constant reminders.

The repeated room moves caused significant disruption, loss of working time, and unnecessary stress.

These are not minor inconveniences. They represent a systemic failure in room quality control and guest service. At this level of hotel, I expect operational competence, accurate representation of rooms, and reliable infrastructure — particularly for business travellers.

I was asked to escalate to the client services director who ignored my email.

2026-02-26 • via Tripadvisor
S
scotlands2026 • Couples
6
Turning a 1st class hotel into a Travel Lodge.
Pros:

We booked, AGAIN, one of the most expensive suites in the hotel. It had no refrigerator, no coffee maker, nor mini-bar. It was like a Travel Lodge at $1,000 a night. There is something wrong with management at Intercontinental.

2026-02-23 • via Tripadvisor
O
Olga • family_with_children • us
10
Pros:

This hotel is lovely. It is comfortable, and in a great location. All staff is super professional, they help me with all my needs.
Delicious breakfast, good fitness room, comfortable bed- I will, definitely, come back

2026-02-23 • via Nuitee
Q
Quest09732290225 • Friends getaway
4
Very Disappointing – Not Up to InterContinental Standards
Pros:

I chose this hotel among the IHG properties in San Francisco expecting the InterContinental standard and service. I have stayed with and worked for InterContinental before, so I am familiar with the level of quality the brand represents.

While the building has a classic charm, the overall experience does not reflect InterContinental standards. The service felt no different from a Holiday Inn, which was very disappointing given the brand.

The room condition is tired and lacks basic amenities. There were no slippers, and only one low-quality bathrobe was provided despite the reservation being for two guests. These are simple details that should be consistent across the brand.

Unfortunately, this is the worst InterContinental stay I have experienced.

I booked for three nights and this is only my first day. It is quite disappointing to realise I still have two more nights to go.

I hope the hotel can review its standards to better align with what InterContinental guests expect.

2026-02-19 • via Tripadvisor
T
Tainnan • couple • us
9
Majestic SF Staycation
Pros:

We booked a suite to celebrate a birthday. Great hotel and nice comfort level. Staff was accommodating of check-in time.

Cons:

Breakfast included was a bit disappointing for the caliber of this hotel. Suíte furniture is quite outdated, ice machine did not work on our floor.

2026-02-11 • via Nuitee
C
Claire • extended_group • us
10
Pros:

So fun to stay at the Mark Hopkins at Christmas time. We went to the top of the Mark in the evening.

2026-02-09 • via Nuitee
T
TommyJonesChicago • Business • Chicago, Illinois
6
$35/night fee fraudulently labelled as a tax
Pros:

I don't appreciate a $35 nightly fee fraudulently labelled as "Nob Hill Destination Fee". This is not a tax. This is not added by the City of San Francisco. This is a amenity fee to use WiFi, nothing more. It's blatantly dishonest.

2026-02-03 • via Tripadvisor
B
bradm328 • Business
2
Stay anywhere else
Pros:

Avoid this is a dump. Nice location. This is not even a two star hotel. No service. Nothing in the room. My sink didn’t even work.

2026-01-29 • via Tripadvisor