InterContinental Mark Hopkins San Francisco by IHG

Hotels
•
InterContinental Hotels & Resorts
8.5 (1211 reviews)
999 California St , San Francisco , us

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Children allowed
Pets allowed

Facilities

Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Beautiful views
Cons:
Cleanliness issues
Slow elevators
Old room condition
Limited amenities

Categories

Cleanliness
7.21
Multiple mentions of poor maintenance and cleanliness issues in rooms.
Service
9.68
Consistently positive feedback about the helpfulness and friendliness of staff.
Location
9.72
Highly praised location with easy access to local attractions.
Room Quality
7.67
Some positive mentions, but significant concerns regarding condition and amenities.
Amenities
7.7
Limited amenities and some concerns about the room facilities.
Value for Money
8.16
Mixed feedback on value, with some reviews indicating it does not match cost.
Food and Beverage
8.71
Good quality food reported, though limited options during holiday periods.
Overall Experience
9.18
Overall, guests enjoyed their stay but noted significant room and maintenance issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-18 13:08

Property Description

Historic Landmark with Stunning Views

Luxurious Rooms and Amenities
The InterContinental Mark Hopkins San Francisco offers modern and elegant rooms equipped with a mini-bar, cable TV, and a coffee maker. Guests can enjoy the comfort of bathrobes, a work desk, and ironing facilities during their stay.

Top of the Mark Sky Lounge
Indulge in gourmet creations at the Top of the Mark sky lounge while enjoying panoramic views of San Francisco and the Golden Gate Bridge. With a menu boasting 100 different martinis, this is a must-visit spot for a unique and upscale experience.

Convenient Facilities and Services
Take advantage of the 24-hour fitness centre, business centre, valet parking, and babysitting services offered by the hotel. Whether you're in town for business or leisure, the InterContinental Mark Hopkins San Francisco caters to all your needs.

Experience luxury and convenience at the InterContinental Mark Hopkins San Francisco.

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges. Effective October 20, 2025, our Club Lounge, Mini-Bar, and In-Room Coffee & Tea services will be temporarily unavailable. For those guests who have confirmed a Breakfast Package, kindly be advised that breakfast is inclusive for up to two adults per room only. Additional fees would apply for additional adults and children, payable in the restaurant. Please note: A different cancellation policy will apply when eight or more rooms are reserved. Please contact InterContinental Hotel Mark Hopkins San Francisco. Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SFO

Property Policies

  • Pets

    Pets are allowed. No extra charges.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in public areas and costs USD 14.95 per 24 hours.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 87.53 per day.

Location

Guest Reviews

8.5
Based on 1211 reviews
Cleanliness: 7.21
Service: 9.68
Location: 9.72
Room Quality: 7.67
Amenities: 7.7
Value for Money: 8.16
Food and Beverage: 8.71
Overall Experience: 9.18
D
Denise • couple • us
8
We had a quick overnighter , walked a lot and this was a great location
Pros:

The location was 8th floor, nice city view. The bed was very comfortable, loved the pillows too! Staff was very nice!

Cons:

There was no tea kettle to heat water in, or any kind of coffee pot, love having some kind of coffee in the room, example a tea kettle to heat water in for instant coffee or tea.

2026-03-02 • via Nuitee
M
Mark • solo_traveller • us
10
Classic San Francisco elegance, with experienced employees who show how well it can be done.
Pros:

Classic San Francisco elegance - it isn’t cheap, but it’s real.

Cons:

Nothing really, it’s in the middle of SF, but that’s why you went there.

2026-03-02 • via Nuitee
N
navt2026 • Business
4
A very old hotel that needs work - Far better options available for price and location
Pros:

The experience fell materially below the standard advertised and expected from a property of your reputation and pricing.

Within a 24-hour period, I was required to move rooms three times due to ongoing issues that should have been identified and resolved prior to guest arrival. Most critically, the Wi-Fi and mobile signal in the rooms were effectively unusable. As a business guest, reliable connectivity is not optional — it is essential. Because my phone could not connect and I was unable to take calls or respond to clients. This is a direct consequence of the hotel’s failure to provide functioning connectivity.

Additionally:
The first room was not of the advertised standard and had visible damage.

The second room had a blocked bath drain, rendering the bathroom facilities unusable.

The third room had a broken window that would not close so the noise from the street kept me up - when reported nothing was done despite constant reminders.

The repeated room moves caused significant disruption, loss of working time, and unnecessary stress.

These are not minor inconveniences. They represent a systemic failure in room quality control and guest service. At this level of hotel, I expect operational competence, accurate representation of rooms, and reliable infrastructure — particularly for business travellers.

I was asked to escalate to the client services director who ignored my email.

2026-02-26 • via Tripadvisor
S
scotlands2026 • Couples
6
Turning a 1st class hotel into a Travel Lodge.
Pros:

We booked, AGAIN, one of the most expensive suites in the hotel. It had no refrigerator, no coffee maker, nor mini-bar. It was like a Travel Lodge at $1,000 a night. There is something wrong with management at Intercontinental.

2026-02-23 • via Tripadvisor
O
Olga • family_with_children • us
10
Pros:

This hotel is lovely. It is comfortable, and in a great location. All staff is super professional, they help me with all my needs.
Delicious breakfast, good fitness room, comfortable bed- I will, definitely, come back

2026-02-23 • via Nuitee
Q
Quest09732290225 • Friends getaway
4
Very Disappointing – Not Up to InterContinental Standards
Pros:

I chose this hotel among the IHG properties in San Francisco expecting the InterContinental standard and service. I have stayed with and worked for InterContinental before, so I am familiar with the level of quality the brand represents.

While the building has a classic charm, the overall experience does not reflect InterContinental standards. The service felt no different from a Holiday Inn, which was very disappointing given the brand.

The room condition is tired and lacks basic amenities. There were no slippers, and only one low-quality bathrobe was provided despite the reservation being for two guests. These are simple details that should be consistent across the brand.

Unfortunately, this is the worst InterContinental stay I have experienced.

I booked for three nights and this is only my first day. It is quite disappointing to realise I still have two more nights to go.

I hope the hotel can review its standards to better align with what InterContinental guests expect.

2026-02-19 • via Tripadvisor
T
Tainnan • couple • us
9
Majestic SF Staycation
Pros:

We booked a suite to celebrate a birthday. Great hotel and nice comfort level. Staff was accommodating of check-in time.

Cons:

Breakfast included was a bit disappointing for the caliber of this hotel. Suíte furniture is quite outdated, ice machine did not work on our floor.

2026-02-11 • via Nuitee
C
Claire • extended_group • us
10
Pros:

So fun to stay at the Mark Hopkins at Christmas time. We went to the top of the Mark in the evening.

2026-02-09 • via Nuitee
T
TommyJonesChicago • Business • Chicago, Illinois
6
$35/night fee fraudulently labelled as a tax
Pros:

I don't appreciate a $35 nightly fee fraudulently labelled as "Nob Hill Destination Fee". This is not a tax. This is not added by the City of San Francisco. This is a amenity fee to use WiFi, nothing more. It's blatantly dishonest.

2026-02-03 • via Tripadvisor
B
bradm328 • Business
2
Stay anywhere else
Pros:

Avoid this is a dump. Nice location. This is not even a two star hotel. No service. Nothing in the room. My sink didn’t even work.

2026-01-29 • via Tripadvisor
K
Karl • solo_traveller • us
5
Not the property it used to be.
Pros:

Location.

Cons:

Very long lines in lobby for anything. Old, tired rooms. Freezing lobby.

2026-01-28 • via Nuitee
F
Fabienne • family_with_children • us
5
Cons:

I felt like the fact that the bathrooms didn't have cotton balls or q-tips or very basic things Made the hotel look cheap. Or like downstairs there's only regular coffee - no decaf or hot water with tea. Things like this just erode the high standing of this establishment

2026-01-28 • via Nuitee
M
Michael • couple • us
6
I thought this would feel more high end than it ended up being.
Pros:

Decent view. They said Corner room, and it technically had two windows facing different directions. Good bed. Good water pressure in shower.

Cons:

NO COFFEE IN ROOM!

Chunks in sink that looked like goop that couldn't be removed. Sink faucet turned backwards. Sink faucet had very low water pressure. No fan in bathroom. Toilets didn't flush from rim, requiring numerous flushes and addition of water to get everything, including TP, out. Remote control was dodgy and there were no premium channels.

2026-01-27 • via Nuitee
J
JON • couple • us
8
Pros:

Historical hotels have wonderful stories and they have a wonderful rooftop bar.

Cons:

It is ready for a update in the rooms but it’s not bad

2026-01-24 • via Nuitee
H
Holly • extended_group • us
7
Great location, okay stay
Pros:

Location

Cons:

Hotel is dated

2026-01-23 • via Nuitee
C
Colleen • couple • us
10
Fabulous location in a storied hotel, nicely appointed. I look forward to returning.
Pros:

The room was lovely and we were right where we needed to be to walk to dinner and the Masonic for a show. I would definitely stay here again.

Cons:

The car parking was valet only and was quite expensive (over $75) which I hadn’t been forewarned of — so a heads up would be welcome. There apparently are parking lots which patrons can park in for less near by. The tip was included in the valet parking fee, so I appreciated that. Overall we did use the valet service as we did not have to drive and pay for parking anywhere else.

2026-01-20 • via Nuitee
S
Steven • couple • us
9
Pros:

Nice place

2026-01-20 • via Nuitee
K
Karen • couple • us
6
Pros:

Great location to Masonic center. Pretty inside lobby & room view very nice.

Cons:

Apparently a beverage changeover, as I was told, meant locked mini fridge and no in room coffee. Had to get ice to keep my medicine cold . Get dressed to go find coffee. Felt fortunate to have 2 glasses in bathroom I guess

2026-01-20 • via Nuitee
M
Marina • family_with_children • us
10
We live locally and stay in SF a few times a year when we’re coming into the city to see shows. This is definitely going
Pros:

Location, room service, holiday decor, views, comfy bed, great staff.

Cons:

Nada.

2026-01-20 • via Nuitee
V
Vicki • solo_traveller • us
10
2026-01-20 • via Nuitee