InterContinental Mark Hopkins San Francisco by IHG

Hotels
•
InterContinental Hotels & Resorts
8.5 (1227 reviews)
999 California St , San Francisco , us

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Children allowed
Pets allowed

Facilities

Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Beautiful views
Cons:
Cleanliness issues
Slow elevators
Old room condition
Limited amenities

Categories

Cleanliness
7.21
Multiple mentions of poor maintenance and cleanliness issues in rooms.
Service
9.68
Consistently positive feedback about the helpfulness and friendliness of staff.
Location
9.72
Highly praised location with easy access to local attractions.
Room Quality
7.67
Some positive mentions, but significant concerns regarding condition and amenities.
Amenities
7.7
Limited amenities and some concerns about the room facilities.
Value for Money
8.16
Mixed feedback on value, with some reviews indicating it does not match cost.
Food and Beverage
8.71
Good quality food reported, though limited options during holiday periods.
Overall Experience
9.18
Overall, guests enjoyed their stay but noted significant room and maintenance issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-18 13:08

Property Description

Historic Landmark with Stunning Views

Luxurious Rooms and Amenities
The InterContinental Mark Hopkins San Francisco offers modern and elegant rooms equipped with a mini-bar, cable TV, and a coffee maker. Guests can enjoy the comfort of bathrobes, a work desk, and ironing facilities during their stay.

Top of the Mark Sky Lounge
Indulge in gourmet creations at the Top of the Mark sky lounge while enjoying panoramic views of San Francisco and the Golden Gate Bridge. With a menu boasting 100 different martinis, this is a must-visit spot for a unique and upscale experience.

Convenient Facilities and Services
Take advantage of the 24-hour fitness centre, business centre, valet parking, and babysitting services offered by the hotel. Whether you're in town for business or leisure, the InterContinental Mark Hopkins San Francisco caters to all your needs.

Experience luxury and convenience at the InterContinental Mark Hopkins San Francisco.

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges. Effective October 20, 2025, our Club Lounge, Mini-Bar, and In-Room Coffee & Tea services will be temporarily unavailable. For those guests who have confirmed a Breakfast Package, kindly be advised that breakfast is inclusive for up to two adults per room only. Additional fees would apply for additional adults and children, payable in the restaurant. Please note: A different cancellation policy will apply when eight or more rooms are reserved. Please contact InterContinental Hotel Mark Hopkins San Francisco. Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SFO

Property Policies

  • Pets

    Pets are allowed. No extra charges.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in public areas and costs USD 14.95 per 24 hours.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 87.53 per day.

Location

Guest Reviews

8.5
Based on 1227 reviews
Cleanliness: 7.21
Service: 9.68
Location: 9.72
Room Quality: 7.67
Amenities: 7.7
Value for Money: 8.16
Food and Beverage: 8.71
Overall Experience: 9.18
I
Ivanna • couple • us
9
2026-04-14 • via Nuitee
A
Angelo • extended_group • au
9
2026-04-13 • via Nuitee
L
Leslie • solo_traveller • us
7
I’ve stayed there for over 40 years. I love it -but it needs a little upgrading.
Pros:

Breakfast needs to offer fruit and yoghurt separate from buffet. $46 is a lot for just fruit and yoghurt. Love Top of Mark. Staff is fantastic.

Cons:

No water in the room except room service. Rooms and halls etc a bit shabby.

2026-04-11 • via Nuitee
O
Olga • couple • us
3
Pros:

Great location, clean rooms

Cons:

The WiFi was absolutely horrible and seeing as I was working remotely / on a work trip this was a big deal. The gym was also essentially nonexistent with very few machines (and old).

2026-04-08 • via Nuitee
K
karl • family_with_children • us
9
2026-04-05 • via Nuitee
M
Marcos • couple • br
10
Pros:

Excelente

2026-04-03 • via Nuitee
J
Jon • couple • us
6
OK
Cons:

Building is being remodeled. No kitchen. No refrigerator in the room. Parking too expensive.

2026-04-02 • via Nuitee
D
douglaslS4394OA • Family • Washington DC, District of Columbia
10
Good room, service, value
Pros:

Good, comfortable, well furnished room, good service, and a good rate that included parking.

2026-04-01 • via Tripadvisor
P
Pam • couple • us
8
I would definitely stay again!
Pros:

Location and friendly staff

Cons:

Parking fees are high

2026-03-30 • via Nuitee
A
Anthony • solo_traveller • us
5
good location but poor amenities
Pros:

good location, friendly staff, free coffee

Cons:

fridge didn't work, room was small

2026-03-30 • via Nuitee
N
Nicolas • couple • us
7
2026-03-29 • via Nuitee
V
Vanessa • couple • us
9
Pros:

Location and view. Loved that you could open the windows a crack and get fresh air (rather than ac) and hear the city sounds. Elevator was impressively fast. Enjoyed the hotel’s history display in the lobby.

Cons:

TP could have been higher quality! Missed having a plain soap bar (boyfriend hated the liquid soap scent and we had to buy a bar of soap at a corner store).

2026-03-25 • via Nuitee
A
Angelica • solo_traveller • us
10
2026-03-23 • via Nuitee
R
Royce • couple • ca
8
Classic location and renowned cocktail lounge with view.
Pros:

Classic location for San Fran, and on two street car lines. Top of the Mark is an institution for a cocktail lounge with a wonderful view of city and bay. The cafe was good standard.

Cons:

Breakfast buffet was huge - but no option for a small and less expensive breakfast.

2026-03-21 • via Nuitee
N
Neula • couple • us
10
2026-03-21 • via Nuitee
J
Jacqueline • solo_traveller • us
7
Great location, great view from the room but datted facilities and unhelpful front desk staff.
Pros:

The location

Cons:

The front desk person was more interested in chit-chatting with certain customer when he could clearly see there was a long line of people waiting to check in. I was then given the wrong room (paid extra for a corner room). They eventually corrected the situation but the experience was more than frustrating.

2026-03-21 • via Nuitee
A
andrewdB5977YC • Family
4
Very poor
Pros:

This hotel is suboptimal and isn’t worth the money.

There is no coffee or tea in the room. There is no fridge. WIFI just about works, the rooms are dated. The hotel itself self is tired and needs to a lot of work to bring up to date.

If you think you are booking a luxury hotel or at least something of an equivalent beware this hotel isn’t it.

Also, be advised that there is a destination tax in which you get the smallest bottle of water I ever seen. WIFI and 10 dollars of a breakfast should you wish to dine in the hotel, whole thing is a joke!!

In summary extremely disappointed.

2026-03-19 • via Tripadvisor
I
Ilana Meyer • extended_group • za
9
Classy venue, good breakfast and lovely views from the rooftop lounge
Pros:

The location is very central and in a scenic & safe part of town. The views from Top of the Mark is fabulous! We could easily walk to various areas to explore.

Cons:

There is hardly any extras in the room - a little note to state "call room service if you need anything" Would be nice to have the basic toiletries and slippers already in the room. Also no coffee or tea facilities in the room.

2026-03-17 • via Nuitee
F
filipg2026 • Solo travel
2
700$ rip-off, avoid this place at all costs
Pros:

This was hands-down the most disappointing experience I've ever had in a supposed 5-star luxury hotel. I paid a premium price for a Junior Suite. When booking, I explicitly selected and ticked the filters for “away from elevator” and “quiet room.” The system let me proceed, confirmed the Junior Suite, and gave no warning that my requests couldn't be met. The room I ended up in was directly next to the elevator shaft — the headboard was literally against the wall with the elevators behind it. The squeaking and constant whooshing/dinging noises were unbearable.

I went to speak to manager, repeated the request for a quiet room. She told me ALL Junior Suites are attached to the elevators — no exceptions. The only option was a downgrade to a much lower-category standard room. I had no real choice but to accept it, even though I'd paid extra for the suite.

For $700 in a luxury property, this is completely unacceptable.
Other major issues during the stay:

No housekeeping at all for two full days — the room wasn't cleaned once.
Minibar locked the entire time — no one came to unlock it, no explanation, nothing.
Received a downgraded room instead of the Junior Suite I paid for.
Zero compensation, apology, upgrade, free breakfast, drink voucher — nothing except a late check-out on the last day (which I didn't even need).

Paying luxury rates and getting: wrong room type, intolerable elevator noise (despite my clear requests at booking and check-in), no cleaning for 2 days, locked minibar... this is a fundamental failure on every level.

I will never stay here again and I strongly advise others to avoid this property if you value sleep, basic service, or getting what you paid for. Especially beware if requesting quiet rooms or higher categories — they seem unable to deliver.

2026-03-16 • via Tripadvisor
C
clark • couple • us
10
2026-03-16 • via Nuitee