The Fontenay Hamburg

Hotels
9.4 (1061 reviews)
10 Fontenay , Hamburg , de

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Children allowed

Facilities

Health or beauty spa nearby
Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Great service
Beautiful location
Excellent amenities
Delicious food
Cons:
Issues with cleanliness
Hectic breakfast environment
Location not ideal for sightseeing

Categories

Cleanliness
8.56
Some furniture flaws and stains mentioned, not expected for this hotel category.
Service
10
Very friendly and attentive staff observed throughout the reviews.
Location
9.03
Beautiful location by the Alster, but bus station is not close for sightseeing.
Room Quality
9.07
Stylish, modern, and spacious rooms with high-quality toiletries.
Amenities
9.52
SPA with beautiful views, some issues with availability for guests.
Value for Money
9.55
Generally high value based on quality of service and amenities.
Food and Beverage
9.51
Excellent breakfast and dining options praised, especially the rooftop bar.
Overall Experience
9.96
Overall positive sentiment, with minor drawbacks acknowledged.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-07 01:56

Property Description

Luxurious Accommodation
The Fontenay, a 5-star hotel on the Alster Lake, offers elegantly designed rooms with floor-to-ceiling windows and free WiFi. Some rooms boast private balconies and stunning lake views.

Exceptional Dining
Indulge in culinary delights at the Lakeside gourmet restaurant overlooking the lake, the Parkview all-day-dining restaurant, or the Fontenay Bar with its breathtaking 320° panoramic view. In-room dining is also available 24/7.

Relaxation and Leisure
Unwind at the 1,000 m² rooftop spa with an indoor/outdoor pool or explore the nearby Jungfernstieg shopping area. With impeccable service and a prime location, The Fontenay is your ultimate luxury destination in Hamburg. Book now for an unforgettable experience.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: HAM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs EUR 35 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

9.4
Based on 1061 reviews
Cleanliness: 8.56
Service: 10
Location: 9.03
Room Quality: 9.07
Amenities: 9.52
Value for Money: 9.55
Food and Beverage: 9.51
Overall Experience: 9.96
U
Ulrich • couple • de
10
2026-03-19 • via Nuitee
M
Mario • couple • de
9
2026-03-18 • via Nuitee
V
Victor • family_with_children • be
9
Great 5 star hotel at walking distance of Hamburg centre.
Pros:

Nice hotel, very friendly reception & concierge staff.

Cons:

Nothing

2026-03-15 • via Nuitee
J
Jan • family_with_children • de
10
Außergewöhnlich schön ,mit dem Gefühl Gast zu sein.
Pros:

Service der Mitarbeiter,Qualität der Produkte zum Frühstück,mittags und abends.

Cons:

Ein etwas größerer Pool wäre toll gewesen. Aber das Spa war auch so absolut top. Toller Blick auf die Alster.Man schwimm über Hamburg. Großartig 👏 mit Außenpool bei 28 Grad . Es gibt nichts ,was nicht gefallen hat. Ein tolles Hotel mit sehr viel Geschmack und toller Deko vom Floristen.Nicht umsonst das Hotel des Jahres 👏👏👏👏

2026-03-14 • via Nuitee
S
Susie • solo_traveller • gb
8
An amazing hotel where they make you feel very special.
Pros:

The Fontenay is a luxurious hotel in a prime location in Hamburg. The rooms are amazing. Big windows , luxurious fittings, free mini bar . Very quiet.
The staff are extremely welcoming and helpful.
The Breakfast restaurant is gorgeous and the breakfast choices are superb.
The Spa area again is beautiful but I found it a little small.
Other facilities in the hotel are also beautifully furnished and everything has a quiet and serene atmosphere

Cons:

This is a luxury hotel which is reflected in the room price. I felt the prices for a night stay are comparable with other hotels of this class.
What I didn’t like is the prices for food and drink in the bar. These prices are ridiculously inflated and would be one reason I might not stay in this hotel again.

2026-03-12 • via Nuitee
E
Elena • couple • de
9
2026-03-11 • via Nuitee
D
Danat • solo_traveller • kz
8
Pros:

Локация

Cons:

Аскетично

2026-03-09 • via Nuitee
B
Benjamin • solo_traveller • de
10
2026-03-09 • via Nuitee
M
Monika • solo_traveller • de
10
2026-03-04 • via Nuitee
V
Viktoria • couple • de
8
2026-03-02 • via Nuitee
D
Dagmar • couple • de
9
Ideales Hotel für eine angenehme, erholsame Auszeit
Pros:

Zentrale Lage direkt an der Außenalster. Zentrum fußläufig zu erreichen.
Gute und praktische Ausstattung der Zimmer.
Empfehlenswerte Restaurants.
Sehr gutes reichhaltiges Frühstück
Freundliches, hilfsbereites und kompetentes Personal.

Cons:

Saunabereich nicht so einladend

2026-03-01 • via Nuitee
G
Glen • couple • de
10
Top verblijf
Pros:

Alles

Cons:

Niks

2026-03-01 • via Nuitee
N
Nikolai • couple • de
10
2026-02-25 • via Nuitee
M
Marie • solo_traveller • de
10
Tolle Ausstattung, reizendes Personal, super Lage.
2026-02-22 • via Nuitee
H
Hans-Thomas • couple • de
9
Es war ein wunderschönes Erlebnis und beeindruckend
Pros:

Eine tolle Architektur, super Ausstattung, sehr geschmackvolle Einrichtung.
Super Frühstück

Cons:

Der Wellnessbereich zu klein! Sehr unglücklich, dass man durch den Ruheraum
zur Saune und zum Pool gehen muss! Der Frühstücksraum für diese sonst großzügigen Flächen zu klein. Man sitzt Tisch an Tisch

2026-02-11 • via Nuitee
N
Nick • couple • de
10
Außergewöhnliches Erlebnis von Anfang bis Ende
Pros:

Ein unbeschreiblich schöner Aufenthalt!

2026-01-31 • via Nuitee
A
Astrid • couple • de
10
2026-01-27 • via Nuitee
V
van Kooten • couple • nl
10
Top!!
2026-01-26 • via Nuitee
S
Salomón • couple • de
10
2026-01-24 • via Nuitee
P
Peter • couple • de
10
2026-01-22 • via Nuitee