Hilton Houston Post Oak by the Galleria

Hotels
Hilton Hotels & Resorts
8.1 (699 reviews)
2001 Post Oak Boulevard , Houston , us

Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Exceptional customer service
Great value for money
Cons:
Cleanliness issues reported

Categories

Cleanliness
6.86
Specific sentiment from text regarding issues with cleanliness in the review.
Service
8.83
Multiple mentions of exceptional service from staff, especially from individuals like Mo, Allen, Brahim, and Edison.
Location
8.37
The convenience of the hotel’s location implied through the positive experiences shared.
Room Quality
8.32
Positive sentiments regarding room comfort and amenities.
Amenities
8.35
General positive comments about hotel amenities and services.
Value for Money
8.31
Positive experience with deals offered, indicating good value.
Food and Beverage
7.86
Positive sentiments about breakfast and dining experience.
Overall Experience
7.93
Overall satisfaction expressed in multiple reviews.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 03:25

Property Description

Luxurious Accommodation
Experience elegance and comfort at Hilton Houston Post Oak by the Galleria. Each room is equipped with a flat-screen TV, private bathroom, and complimentary toiletries for a relaxing stay.

Convenient Amenities
Take advantage of our outdoor pool, fitness centre, and free WiFi during your stay. Enjoy a delicious meal at our onsite restaurant or explore nearby dining options easily accessible from the hotel.

Prime Location
Located just steps away from The Galleria and Water Wall, our hotel offers convenience and luxury in the heart of Houston. With free shuttle service and car hire available, exploring the city is a breeze.

Book your stay at Hilton Houston Post Oak by the Galleria for a memorable and seamless experience.

Important information:

This accommodations prohibits open carry, concealed, possession, storage and transportation of firearms. By booking a reservation at this hotel, you acknowledge and agree to the hotel's policy regarding firearms. For more information regarding this policy, please contact the hotel directly.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: HOU

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 30 per day.

  • Internet

    WiFi is available in the hotel rooms and costs USD 12.95 per 24 hours.

Location

Guest Reviews

8.1
Based on 699 reviews
Cleanliness: 6.86
Service: 8.83
Location: 8.37
Room Quality: 8.32
Amenities: 8.35
Value for Money: 8.31
Food and Beverage: 7.86
Overall Experience: 7.93
M
mistyk446 Solo travel
10
Great Staff/Great Stay
Pros:

Excellent staff! Food, service and accommodations are great. Highly recommend this location.
Special shout out to Zeki at the front desk for helping me with some questions. Very friendly and hospitable.
Allen, Bryant and Modesto in valet are very helpful and nice.
And Gus, at the bar makes delicious drinks.

2026-06-25 via Tripadvisor
A
andrewmG1765KL Business
10
Excellent service and friendly people
Pros:

Allen & Tibani were amazing. Needed something at Walmart. Got a ride and they waited for me.

2026-06-24 via Tripadvisor
B
B1252RZjakec Business
10
Excellent hotel facilities
Pros:

An excellent hotel with a brilliant range of facilities. Delicious and filling breakfast buffet and amazing omelette. Outdoor pool very refreshing escape from the Houston heat! My favourite aspect was highly efficient valet service, our driver Modesto was particularly friendly and couldn’t do enough for us. Was great to be able to get to the local park for a jog, and he even collected me afterwards, 10/10 service! Would stay again for sure.

2026-06-24 via Tripadvisor
D
Donisha solo_traveller us
10
Pros:

Everything 🥰

2026-06-22 via Nuitee
J
Jose Luis couple mx
6
Pros:

Nothing is old and need maintenance

Cons:

It’s so old

2026-06-20 via Nuitee
G
G9555CWelisem Couples
10
ALONDRA IS THE BEST BARTENDER!
Pros:

Came for a drink, stayed because Alondra made the experience that good. Great drinks, great energy, and a talent for turning a random night out into a memorable one. My wallet may not forgive her recommendations, but I do. hell yeah.

2026-06-17 via Tripadvisor
9
953benildeg Family
10
My Experience at Hilton.
Pros:

Lu is outstanding, exceptional, professional, good personality, wonderful person, attractive, accomplished, is good for all ages. Lu makes dining and having and outing at the Hilton a pleasant wonderful happy experience.
Lu is why the Hilton has our repeated business.

The Thankful Sisters.

Evelyn F. Poulos & Julie Fotiades,
Lu is also good about suggesting or keeping up to date if there’s something new being offered.
Selfishly, I’m glad she’s working there but it seems she’s very over qualified for the job.

Julie Fotiades is a proud Hilton honors member.

2026-06-14 via Tripadvisor
2
214chanelw Family
10
Hilton Post Oak Allen and Roderick Valet
Pros:

Today we came to the Hilton post Oak Hotel and we were kindly greeted by Allen (valet) and Roderick (valet) upon arriving. They were so welcoming and kind. They went above and beyond and have amazing spirits! They are THE FACE OF HILTON POST OAK! They make this hotel so special and this is why I only stay at the Hilton Post Oak! They both need a promotion and a raise!!!

2026-06-13 via Tripadvisor
O
O5857KNmarkw Couples
10
Great service!!
Pros:

We had a great time visiting Houston and staying at this Hilton hotel. The staff were friendly, courteous and helpful at every turn… especially Allen the valet who went above and beyond!!

Thanks for a great experience all around!

2026-06-13 via Tripadvisor
J
Jordan solo_traveller us
1
2026-06-13 via Nuitee
W
WWRutgers Solo travel Eelde, Drenthe Province
8
Good experience for work
Pros:

Great location for my work. Walking distance to office. Hilton provides complimentary shuttle service which is convenient in the morning, especially when it is humid. Thanks to Modesto for taking care of me!

Hilton is also walking distance from many good restaurants in the area, which are a bit more pricy than usual since it is located in the Galleria / Post Oak / Uptown area.

2026-06-12 via Tripadvisor
B
bentV984JA Business
10
Exceptional customer service
Pros:

A quick review for Roderick and Damion on front of house. Exceptionally attentive gentlemen with a hard working and “can do” attitude. The personification of southern hospitality and a credit to the Hilton Houston Post Oak.

2026-06-10 via Tripadvisor
9
96mindyt Business
10
Absolutely amazing staff
Pros:

I had a fantastic stay again at Hilton Post Oak - thanks to the incredible staff. Allen & Bryant in Valet always welcome me “home” and provide excellent service. Christina in the coffee shop is always cheerful and does a fantastic job. Mickey, Lu, and Ruben in the bar also provide exceptional personalized service. Katie always comes by to greet me and make sure all is good. I continue to stay at this hotel because of the wonderful employees.

2026-06-09 via Tripadvisor
M
Miki Cs. solo_traveller hu
9
Working in Houston
Pros:

Next to the office, the location is perfect. It also helps to have the shopping.

2026-06-08 via Nuitee
P
P3863NUtroyh Family
6
Adequate but not anything special
Pros:

Rooms were tired especially the bathroom, no hot water. Lots of people making noise in the halls in the middle of the night.

Staff were great though.

2026-06-07 via Tripadvisor
L
Lisa solo_traveller us
7
2026-06-07 via Nuitee
S
Seaside01775341892 Solo travel
10
Perfect
Pros:

Everything was really good, staff were very helpful and rooms were really clean.

2026-06-04 via Tripadvisor
K
kenyas189 Friends getaway
10
Great experience!
Pros:

We had a great experience staying here over the weekend! Tons of restaurants and shopping nearby. The staff was friendly and the room was clean and spacious. I recommend staying here!

2026-06-04 via Tripadvisor
2
245dimitrig Business
10
Great hotel, awesome valet team
Pros:

Allen with the valet was great. He had an awesome attitude and was very funny. He always made sure that my rental (blue VW SUV) was close by and I never had to wait too long to retrieve it. Great dude

2026-06-04 via Tripadvisor
6
602gibrant Family
10
Birthday weekend
Pros:

Stayed at this hotel for my fiancés birthday weekend. Definitely the best Hilton I’ve stayed at as a current Hilton Honors member . Will book another stay for my next special event. Staff were friendly and rooms were very clean. Friendly management as well.

2026-06-03 via Tripadvisor