Hilton Houston Post Oak by the Galleria

Hotels
Hilton Hotels & Resorts
8.1 (594 reviews)
2001 Post Oak Boulevard , Houston , us

Children allowed
Pets allowed

Facilities

Free beach shuttle
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Exceptional customer service
Great value for money
Cons:
Cleanliness issues reported

Categories

Cleanliness
6.86
Specific sentiment from text regarding issues with cleanliness in the review.
Service
8.83
Multiple mentions of exceptional service from staff, especially from individuals like Mo, Allen, Brahim, and Edison.
Location
8.37
The convenience of the hotel’s location implied through the positive experiences shared.
Room Quality
8.32
Positive sentiments regarding room comfort and amenities.
Amenities
8.35
General positive comments about hotel amenities and services.
Value for Money
8.31
Positive experience with deals offered, indicating good value.
Food and Beverage
7.86
Positive sentiments about breakfast and dining experience.
Overall Experience
7.93
Overall satisfaction expressed in multiple reviews.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 03:25

Property Description

Luxurious Accommodation
Experience elegance and comfort at Hilton Houston Post Oak by the Galleria. Each room is equipped with a flat-screen TV, private bathroom, and complimentary toiletries for a relaxing stay.

Convenient Amenities
Take advantage of our outdoor pool, fitness centre, and free WiFi during your stay. Enjoy a delicious meal at our onsite restaurant or explore nearby dining options easily accessible from the hotel.

Prime Location
Located just steps away from The Galleria and Water Wall, our hotel offers convenience and luxury in the heart of Houston. With free shuttle service and car hire available, exploring the city is a breeze.

Book your stay at Hilton Houston Post Oak by the Galleria for a memorable and seamless experience.

Important information:

This accommodations prohibits open carry, concealed, possession, storage and transportation of firearms. By booking a reservation at this hotel, you acknowledge and agree to the hotel's policy regarding firearms. For more information regarding this policy, please contact the hotel directly.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: HOU

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 30 per day.

  • Internet

    WiFi is available in the hotel rooms and costs USD 12.95 per 24 hours.

Location

Guest Reviews

8.1
Based on 594 reviews
Cleanliness: 6.86
Service: 8.83
Location: 8.37
Room Quality: 8.32
Amenities: 8.35
Value for Money: 8.31
Food and Beverage: 7.86
Overall Experience: 7.93
P
Paola family_with_children us
8
2026-03-07 via Nuitee
B
Baker couple us
4
Won’t stay here again
Cons:

House keeping was slamming doors very early in the morning. The staff were polite but not welcoming at all. The room was decent. The bed was very comfortable. Too pricey for what it actually is.

2026-03-03 via Nuitee
N
NorthStar822492 Business
10
Friendly valet
Pros:

Allen was so friendly. Assisted us as we left the hotel recommended places for us to eat and kindly open the door for us as we came back.

2026-02-27 via Tripadvisor
C
chavp2026 Business
10
Allen Valet
Pros:

Great service. Makes everyone feel welcomed

2026-02-27 via Tripadvisor
A
aliciaaD4967BP Family
10
Allen valet
Pros:

Allen from valet was so professional and nice! He was so awesome! He was so happy and outgoing!!! Someone give him a raise! He helped us with our luggage and gave us info about Houston. He was definitely helpful. He was so courteous and polite!!!

2026-02-26 via Tripadvisor
O
OnAir35926174342 Business North Andover, Massachusetts
10
Nice business hotel and friendly staff
Pros:

Nice hotel, super friendly staff. Especially Allen Iverson valet, very helpful. Gave me great local advice.

2026-02-25 via Tripadvisor
S
savannahl588 Business
10
Marriage Retreat was a Smashing Success!
Pros:

Great team to work with in putting on our church retreat for 120 people. This was our second time hosting with them. They were accommodating and friendly. Enjoyable banquet food, and our guests loved the breakfast buffet and omelet bar. Roomy rooms and plenty of elevators. Great location. Everything went smoothly.

2026-02-25 via Tripadvisor
A
Angel solo_traveller us
10
Muy bien
Pros:

Todo bien

2026-02-24 via Nuitee
C
C245WMmorganf Business
4
Very mediocre
Pros:

I have stayed at this hotel now twice for business purposes. Firstly, this place is covered in darkly colored carpets from the 60s. The rooms are all oddly shaped with the larger corner rooms having a strange triangular shape that does not allow normal flow. Most rooms have at least one non-working light. The thermostat sometimes works. The beds are one of the least comfortable I have ever slept in. And the noice is quite loud outside the hotel.
The only plus is its location and cheap price. If you’re really in a pinch and NEED somewhere to stay, you can survive it.

2026-02-21 via Tripadvisor
P
pedromX250DR Solo travel Houston, Texas
10
5 Stars
Pros:

Alondra aka Alo and Lu are the best. Positive energy, always smiling, and provide great customer service. It’s truly always a great experience! Thanks Hilton.

Pedro-

2026-02-17 via Tripadvisor
H
hanar994 Family
10
Great breakfast
Pros:

Excellent breakfast! Our server Edison is amazing. Highly recommend!

2026-02-17 via Tripadvisor
J
justinvM2330NX Couples
10
Best Valentines Day ever!
Pros:

Amazing service! Top notch! Ideally located in the Galleria. 10 out of 10! Luis, the F and B Manager, and Rezeki, at the Front Desk have been amazing! I also spoke to another very nice Front Desk person before I arrived and she was equally amazing 👏 🤩

2026-02-15 via Tripadvisor
J
jssyeb143 Family Mountain View, California
10
Great stay
Pros:

The staff was amazing. Delivered a microwave to our room, which was awesome because our kids have food allergies and we need to bring our own. Allen in valet was especially kind and accommodating.

2026-02-14 via Tripadvisor
3
323nulln Couples
10
Great stay!
Pros:

Great experience! Allen at valet is super, he took care of our every need and treated us like VIP!

2026-02-14 via Tripadvisor
N
noraoG4141GD Family
10
Love this Hotel!!
Pros:

OMG! I love this hotel! As soon as you arrive you’re greeted by the happiest and most friendly staff. I was so tired from a long 5 hr drive, but Allen was all smiles when he helped get our luggage out of our car! And Francisco was the kindest when he took our luggage to our room!
Also Lou from Brittany Bar and Luke the director of restaurant operations were both sooo very nice and sweet. Thanks to everyone for getting us off to an amazing start !

2026-02-13 via Tripadvisor
L
leviz2026 Business
10
OutPost is Revolutionary!
Pros:

Staff was great and place was well ran. However, the main reason I chose this stay is due to OutPost. The Fact Hilton brings such an applicable service directly to guests shows not only the value they bring as a hotel brand, but also speaks volumes to Hilton staying up to speed on guests who travel for business purposes and meeting their needs in a way like no other hotel can. Because of OutPost I will be staying at this hotel for all future travels in the area.

2026-02-12 via Tripadvisor
N
Navigate26213964085 Business
10
Great recommendations
Pros:

Allen was fantastic! Pointed us to some great places around the hotel.

2026-02-11 via Tripadvisor
N
neylw Solo travel
10
Amazing customer service
Pros:

I had a mix-up with my reservation( my fault) and after a long day of flying I had no room. JJ, the front desk supervisor, went above and beyond to accommodate me. While they had no rooms, he searched nearby and found me a room. The entire time he was kind, accommodating and so friendly. As a lifetime diamond member, this reminded me why I only stay at Hilton properties. JJ is amazing and an asset to Hilton. Afterwards he arranged transportation to another property and Allen, Brahim,and Ryan treated me like royalty to ensure my night was great! I've stayed here many times, and will again any time I travel to Houston. Thanks to everyone involved!!

2026-02-10 via Tripadvisor
N
N946ZFlancem Business
10
Great first impression very welcoming
Pros:

Met at the door Damion who did a great job at making me feel welcome. I’m excited for this hotel and will be coming back soon.

2026-02-08 via Tripadvisor
P
patrickgV357NS Family
10
Alan in valet is the man
Pros:

Alan in valet was very helpful and a great value to your Hilton family.
Edison in restaurant provided awesome service Very courteous and friendly

2026-02-08 via Tripadvisor