The Westin Zagreb

Hotels
•
Westin
8.7 (4644 reviews)
Kršnjavoga 1 , Zagreb , hr

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Children allowed
Pets allowed

Facilities

Health or beauty spa nearby
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Pets allowed
See all facilities

Review Highlights

Pros:
Clean and comfortable
Excellent breakfast
Friendly staff
Great location
Cons:
Rooms need renovation
Some cleanliness issues
Overpriced for quality

Categories

Cleanliness
8.1
Some reviews mentioned cleanliness could be better, particularly in rooms.
Service
9.98
Service was consistently praised as friendly and attentive.
Location
9.61
The location is excellent, close to main attractions.
Room Quality
7.56
Rooms require renovation and maintenance.
Amenities
8.59
Amenities include a 24/7 gym and breakfast options.
Value for Money
8.05
Some reviews indicated the hotel may be overpriced given the current state.
Food and Beverage
8.6
Breakfast received positive feedback for variety and quality.
Overall Experience
9.07
Overall experience is positive despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 08:03

Property Description

Luxurious Stay in Zagreb

Experience the epitome of luxury at The Westin Zagreb, a 5-star hotel conveniently located near the city center and charming outdoor cafés.

World Class Health Academy Spa

Indulge in relaxation at the World Class Health Academy spa center, offering a range of wellness treatments and massages. Unwind in the Finnish and Turkish saunas or take a dip in the 17-meter pool.

Fitness Haven

Stay active during your stay with complimentary access to the 1,500 m² fitness area featuring top-of-the-line exercise equipment. Don't miss the chance to rejuvenate with a workout session or a refreshing swim.

Book now to elevate your Zagreb experience at The Westin Zagreb.

Important information:

When booking more than 5 rooms, different policies and additional supplements may apply.

Please note that the credit card used for a nonrefundable booking needs to be presented upon check-in.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ZAG

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs EUR 20 per day.

  • Internet

    Wired internet is available in the hotel rooms and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 1 year old stay for free when using an available cot.
    Children up to and including 5 years old stay for free when using an existing bed.
    Children from 2 years old to 11 years old stay for free when using an available extra bed.
    People 12 years old and over stay for € 45 per person per night when using an available extra bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.7
Based on 4644 reviews
Cleanliness: 8.1
Service: 9.98
Location: 9.61
Room Quality: 7.56
Amenities: 8.59
Value for Money: 8.05
Food and Beverage: 8.6
Overall Experience: 9.07
C
cem • family_with_children • tr
2
Birdaha kalmam
Cons:

Dus giderleri tikandi. Banyolar cok eskiydi.

2026-05-30 • via Nuitee
G
Georgi • solo_traveller • bg
10
2026-05-30 • via Nuitee
školama • solo_traveller • hr
7
2026-05-30 • via Nuitee
M
Martin • solo_traveller • de
9
2026-05-30 • via Nuitee
A
Andrea • solo_traveller • it
2
2026-05-29 • via Nuitee
M
Mihai • family_with_children • fr
7
2026-05-29 • via Nuitee
W
Wealth • couple • us
9
2026-05-29 • via Nuitee
X
xiaoli • extended_group • it
7
la colazione ha reso il soggiorno piacevole
Pros:

mi e' piaciuta molto la sala della colazione , e resto della hall ok ...

Cons:

il mio piano 12 con la moquette e le camere erano molto vecchie , un po datate e mancava nel bagno il tubo per fare la doccia quindi scomodo...

2026-05-29 • via Nuitee
E
Elvis • solo_traveller • us
8
2026-05-29 • via Nuitee
R
rosario • couple • au
9
2026-05-28 • via Nuitee
I
Isaac007 • family_with_children • gb
8
2026-05-28 • via Nuitee
M
MarceloRigoni • solo_traveller • br
10
2026-05-27 • via Nuitee
P
Potkovac Endrighetti • solo_traveller • hr
8
Cons:

Cijena noćenja bila je 139€.
Naplaćeno mi je 170€, onaj višak navodno kao polog.
Prošlo je gotovo 20 dana od odjave iz hotela, no razlika, dakle polog od 31€, još uvijek mi nije sjela na račun...

2026-05-26 • via Nuitee
A
Adrian • family_with_children • us
6
Westin, Westin, Westin.
Pros:

The check in clerk was wonderful and efficient. The hotel location is good and I had a nice city view from a roony junior suite. The master light switch at bedside is great! And the alarm clock with USB socket is helpful. Great breakfast!

Cons:

Poorly designed and constructed building. Walk to the pool and sense the moisture saturation. Poorly ventilated. The baseboards were loose in my room. The shower has a 4mm dam so water finds it's way to the bathroom floor pretty easily. There's a 6mm gap between the tub and shower wall... a good place for that escaped water to go, and impossible to clean or dry, whi h leads to bad things. The toilets use an extraordinary amount of water to flush, but dont get the job done. Ridiculously useless! Separate bidets are a waste of equipment and space. One word suggestion, Toto.
When I asked desk clerk if she could post my already stamped cards, she sent me to the post office instead of offering to combine it with hotel pickup. This is management's fault.. but i know people in the industry who can do better.
Fancy pod coffee maker, but no way to make just hot water... perhaps check the device in 1126.
Uncomfortable furniture. And the mattress felt like it was coaxing me off the bed... bit of a lean from worn springs I guess.

2026-05-26 • via Nuitee
J
Jessica • couple • nl
10
Heerlijke rust in een onrustige tijd voor ons.
Pros:

Vriendelijk personeel. Fantastische locatie, op loopafstand van het centrum. En gewoon een heerlijke plek om je even terug te kunnen trekken uit de drukte.

2026-05-26 • via Nuitee
S
SOPHIE • couple • fr
10
Pros:

Everything but above all the staff/ professional, dedicated and very sweet

Cons:

Nothing

2026-05-26 • via Nuitee
M
Marko • solo_traveller • hr
6
2026-05-25 • via Nuitee
U
Urška • solo_traveller • si
10
2026-05-25 • via Nuitee
M
Marko • solo_traveller • hr
5
2026-05-25 • via Nuitee
P
Philip • solo_traveller • gb
8
Pros:

Cleaning everyday even at weekend

Cons:

Staffers knock on doors and can open themselves before customers open

2026-05-25 • via Nuitee