The Westin Zagreb

Hotels
•
Westin
8.7 (4573 reviews)
Kršnjavoga 1 , Zagreb , hr

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Children allowed
Pets allowed

Facilities

Health or beauty spa nearby
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Pets allowed
See all facilities

Review Highlights

Pros:
Clean and comfortable
Excellent breakfast
Friendly staff
Great location
Cons:
Rooms need renovation
Some cleanliness issues
Overpriced for quality

Categories

Cleanliness
8.1
Some reviews mentioned cleanliness could be better, particularly in rooms.
Service
9.98
Service was consistently praised as friendly and attentive.
Location
9.61
The location is excellent, close to main attractions.
Room Quality
7.56
Rooms require renovation and maintenance.
Amenities
8.59
Amenities include a 24/7 gym and breakfast options.
Value for Money
8.05
Some reviews indicated the hotel may be overpriced given the current state.
Food and Beverage
8.6
Breakfast received positive feedback for variety and quality.
Overall Experience
9.07
Overall experience is positive despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 08:03

Property Description

Luxurious Stay in Zagreb

Experience the epitome of luxury at The Westin Zagreb, a 5-star hotel conveniently located near the city center and charming outdoor cafés.

World Class Health Academy Spa

Indulge in relaxation at the World Class Health Academy spa center, offering a range of wellness treatments and massages. Unwind in the Finnish and Turkish saunas or take a dip in the 17-meter pool.

Fitness Haven

Stay active during your stay with complimentary access to the 1,500 m² fitness area featuring top-of-the-line exercise equipment. Don't miss the chance to rejuvenate with a workout session or a refreshing swim.

Book now to elevate your Zagreb experience at The Westin Zagreb.

Important information:

When booking more than 5 rooms, different policies and additional supplements may apply.

Please note that the credit card used for a nonrefundable booking needs to be presented upon check-in.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ZAG

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs EUR 20 per day.

  • Internet

    Wired internet is available in the hotel rooms and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 1 year old stay for free when using an available cot.
    Children up to and including 5 years old stay for free when using an existing bed.
    Children from 2 years old to 11 years old stay for free when using an available extra bed.
    People 12 years old and over stay for € 45 per person per night when using an available extra bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.7
Based on 4573 reviews
Cleanliness: 8.1
Service: 9.98
Location: 9.61
Room Quality: 7.56
Amenities: 8.59
Value for Money: 8.05
Food and Beverage: 8.6
Overall Experience: 9.07
J
Jill • couple • au
8
Nice hotel with good dining options
Pros:

Good location

Cons:

The lifts broke and staying on the 10th floor was a challenge

2026-05-02 • via Nuitee
P
Petar • couple • hr
7
2026-05-02 • via Nuitee
D
Diana • solo_traveller • ro
5
2026-05-01 • via Nuitee
D
Duska • solo_traveller • hr
10
Love it!
Pros:

Excellent in all N/A

2026-05-01 • via Nuitee
A
ABDULLAH BERK • couple • tr
9
2026-05-01 • via Nuitee
G
Goranka • extended_group • hr
10
Odličan zbor za poslovne goste
Pros:

Naši kolege su pohvalili doručak i kvalitetu smještaja

Cons:

Sve je bilo savršeno u redu

2026-05-01 • via Nuitee
C
Carl • solo_traveller • us
8
A Well Run Hotel, But Has No Heat in the Rooms
Pros:

This is a well run hotel with a well trained staff. Exceptional is not good enough to describe the breakfast buffet. We travel a lot and this is among the very best for quality and variety.

Cons:

There's no heat in the room. I was cold often. We were told that the entire hotel has either heat or air conditioning and it was set for cooling, not heating.

2026-04-30 • via Nuitee
M
Mark • solo_traveller • us
5
Pros:

Good Location

Cons:

A lot. Starting with checking in, I arrived around noon and was told I could not check in before 2 pm. When I asked if rooms were available I was told they were and I offered to pay a fee to check in since I was tired but was told they did not allow that. Even when I went up at 155 pm I was told to wait 5 minutes and that is just downright rude for a major chain, But the worst was to happen. I was very tired and went to sleep early and was woken by someone from the hotel in my room which really frightened me and when I went to speak to the manager the next day was never connected to them. 2 days later a letter was left on my door with a meager apology. This was very poor service overall.

2026-04-30 • via Nuitee
N
Nikola • couple • rs
9
2026-04-30 • via Nuitee
N
Nehali • extended_group • us
10
2026-04-30 • via Nuitee
G
Gregor • extended_group • si
8
A little escape
Pros:

The Westin is a lovely hotel perfectly situated in the center of Zagreb. We stayed here with our dog, and the staff couldn't have been more welcoming. Unfortunately, our dog got carsick and threw up at the reception right as we arrived. The staff was incredibly kind and handled the situation without any fuss, making a stressful moment much easier for us. They even went the extra mile by preparing a large pillow and dog bowls in the room.

The rooms offer decent value for the price, and the breakfast was tasty. My only critique is that it felt quite crowded during breakfast due to a large tour group, which made for a bit of a struggle. Overall, a great stay!

Cons:

"While our stay had its highlights, the carpeting makes traveling with a dog difficult and is a concern for guests with allergies. Furthermore, the booking system for in-room breakfast was non-functional or unclear, preventing us from enjoying a meal in our room.

2026-04-29 • via Nuitee
Žarko • solo_traveller • me
8
Pros:

Lokacija

Cons:

Cijene

2026-04-29 • via Nuitee
T
Tatjana • solo_traveller • hr
8
2026-04-29 • via Nuitee
Žarko • solo_traveller • me
10
Pros:

Lokacija, sadržaji

Cons:

Cijene

2026-04-29 • via Nuitee
R
Raymond • couple • mt
10
2026-04-28 • via Nuitee
M
Marijan Michael • solo_traveller • hr
10
Top Of Croatia 🤍
Pros:

Sve nam se svidjelo.

2026-04-27 • via Nuitee
K
Karen • couple • ie
9
2026-04-27 • via Nuitee
G
Gergana • solo_traveller • bg
6
Cons:

It was smelling on a cigarette

2026-04-27 • via Nuitee
S
Snezana • family_with_children • rs
10
2026-04-27 • via Nuitee
E
Emilio • extended_group • pe
8
2026-04-27 • via Nuitee