Sonesta Charlotte Lower South End

Hotels
•
Sonesta Hotels
8.4 (2215 reviews)
5700 Westpark Drive , Charlotte , US
+1 704-527-9650

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Nice location
Comfy beds
Friendly service
Spacious rooms
Great breakfast
Cons:
Cleanliness issues
Parking fees
No microwave in room
Old furniture

Categories

Cleanliness
7.79
Noted issues with cleanliness, such as hair on sheets and unclean areas.
Service
9.26
Overall service was friendly and accommodating, with staff addressing issues promptly.
Location
8.8
Convenient location with good access to nearby amenities.
Room Quality
8.25
Mixed sentiments; some complaints about the room's maintenance but noted spaciousness.
Amenities
7.78
Issues with absent amenities like microwave and working ice machine.
Value for Money
8.24
Room rates are reasonable for the value, but parking fees were considered inconvenient.
Food and Beverage
8.29
Compliments on breakfast but no specific critiques noted.
Overall Experience
8.76
Positive overall experience with noted room for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 10:36

Property Description

Luxurious Amenities

This Sonesta Charlotte Executive Park boasts both an indoor and outdoor pool, providing guests with options for relaxation and enjoyment. The property-wide WiFi ensures connectivity for all guests, making it convenient for both leisure and business travelers.

Elegant Rooms and Suites

Each room at the Sonesta Charlotte comes equipped with modern amenities such as a flat-screen cable TV, iPod docking station, and a spacious desk. The en suite bathrooms feature upscale touches like granite countertops and free toiletries, offering guests a comfortable and luxurious stay.

Dining and Entertainment Options

Indulge in delectable dishes at the Food For Thought Restaurant & Bar, where a variety of menu options are available, from Carolina Blue Crab Cakes to local brewery selections. Guests can also unwind at the Poolbar with a selection of beers, wines, and signature cocktails, perfect for enjoying a relaxing evening by the pool.

Experience the epitome of comfort and luxury at Sonesta Charlotte Executive Park. Book your stay now to enjoy a memorable hotel experience.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

When traveling with dogs, please note that an extra charge of USD 75 per stay applies. A maximum of 2 dogs per room is allowed.

Only dogs are accepted.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Swimming pool: Closed from Mon, Sep 28, 2026 until Tue, May 25, 2027
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CLT

Location

Guest Reviews

8.4
Based on 2215 reviews
Cleanliness: 7.79
Service: 9.26
Location: 8.8
Room Quality: 8.25
Amenities: 7.78
Value for Money: 8.24
Food and Beverage: 8.29
Overall Experience: 8.76
S
Samantha • couple • us
5
Pros:

Great location

Cons:

I stayed 3 days nevwr once house keeping come clean my room or give us clean linen

2026-10-24 • via Nuitee
S
Su Hyon • couple • us
10
Lovely garden with relaxing pool in central location
Pros:

Garden is lovely. We got the ground floor and it was peaceful. Checking in was a breeze and great location. Really enjoyed our stay

2026-10-24 • via Nuitee
A
Abrea • solo_traveller • us
10
2026-10-22 • via Nuitee
M
Martin • solo_traveller • de
7
Überteuertes, abgewohntes Flughafenhotel
Pros:

Nähe Flughafen, erstaunlich leise für seine Lage. Guter Shuttle, freundliches Team. Bar ganz nett.

Cons:

Die Zimmer sind in die Jahre gekommen. Möbel sichtbar abgewohnt. Frühstück ok aber nicht aufregend

2026-10-22 • via Nuitee
S
Sasha • couple • us
10
2026-10-22 • via Nuitee
T
Theresa • couple • us
10
Pros:

Everything

Cons:

The front desk clerk she had a non chalonte attitude on leaving when I asked for my receipt and was checking out

2026-10-20 • via Nuitee
A
Alexis • couple • us
2
One disappointment after another minus the two team members who kept the visit afloat.
Pros:

The older African American lady that helps with breakfast and the barista were the highlight of my trip.

Cons:

Unfortunately, my stay was disappointing due to several issues with cleanliness, communication, and billing.

Upon arrival, our room had a noticeable layer of dust, making it clear that it had not been thoroughly cleaned in some time. Despite requesting daily housekeeping, our room was only serviced once, on the second day of our stay.

Communication was also lacking from the beginning. We were not given basic directions to the elevators or informed that breakfast tickets needed to be picked up each morning. We did not learn about the breakfast ticket process until the third day of our stay.

To make matters worse, the hotel's system has repeatedly attempted to charge my card for incidental fees since the third day. I am also confused as to why my refund is being processed in installments when I originally paid for my stay in full.

Overall, these issues made what should have been a comfortable and enjoyable stay unnecessarily frustrating. I expected better attention to detail, clearer communication, and a smoother billing process. I hope management takes this feedback seriously and addresses these concerns to improve the experience for future guests.

2026-10-20 • via Nuitee
A
Abigail Aylén • couple • ar
9
Pros:

Muy buen hotel, super lindo. La ubicación no es wow porque no hay mucho para hacer cerca pero está bien!

Cons:

No había personal en recepción para hacer check in que hable en español

2026-10-20 • via Nuitee
M
Melissa • couple • us
8
2026-10-20 • via Nuitee
A
Aniyah • couple • us
10
2026-10-19 • via Nuitee
M
Mariama • couple • de
5
Mauvais rapport qualité prix
Pros:

Matelas et oreillers confortables
Chambre assez spacieuse
Produits de salle de bain

Cons:

Pas de couette / duvet mais seulement une sorte de drap éponge enveloppé dans 2 draps. On était frigorifié.
Pas de possibilité d’accrocher les serviettes dans la salle de bain.
Fuite dans la machine à café.
Porte de placard battante, rendant très difficile le rangement
Petit déjeuner très moyen pour un « full breakfast ». Pas très appétissant, peu varié.
Personnel pas très qualifié

2026-10-19 • via Nuitee
M
Mary • family_with_children • us
6
The hotel lacked ambuance. I enjoyed Charlotte but will pick another location when Ivreturn.
Pros:

The lobby was nice. The hotel is convenient to the highway and a nice mall about 19 minutes inland. Convenient location.

Cons:

EV chargers played into my decision but I was disappointed to find none of the ports worked. I didn’t like the female drug addicts approaching my son in law in the parking lot. The outdated stained cushions in the room and lobby. My first room was in 2nd floor the floor had a live in motel vibe, the room door were worn could use fresh coat of pain. I had ordered an upgraded suite online but was told it was unavailable when I arrived. I was able to switch my first room it was higher up but there was a dog barking on the floor everyday….

2026-10-17 • via Nuitee
M
Montes • solo_traveller • us
10
2026-10-15 • via Nuitee
M
Montes • solo_traveller • us
10
2026-10-15 • via Nuitee
S
Steve • couple • us
8
Pros:

The facilities and staff available to me whenever I needed

Cons:

There isn’t anything that I didn’t like

2026-10-14 • via Nuitee
J
Jonathon • couple • us
10
Overall my stay was great! The staff was very friendly and professional. I woke up and heard dripping from the bathroom
Pros:

The location was perfect! It was right off I-77

Cons:

Ceiling in bathroom and right outside of the door was a leak.

2026-10-13 • via Nuitee
A
Azaria • couple • us
4
2026-10-13 • via Nuitee
M
Mendel • solo_traveller • us
8
2026-10-12 • via Nuitee
C
Catelyn • family_with_children • us
1
Awful.
Pros:

Nothing

Cons:

Was not clean, very expensive & overpriced.
People drinking in the parking lot, broken glass in the lot that you pay $16 per night to park in.. on booking it said $14- this along with the pictures lead us to believe it would be unbelievably nice. Cock roaches on the outside entrance.
Walked into the room & it was dirty. Looks as if there was black mold on the wall. Balcony was filthy. Carpet had not been vacuumed. The entire floor smells musty.
As were we’re checking back out, the lady said “hm did you read the fine print? We don’t have a manager here tonight”

2026-10-12 • via Nuitee
T
Thomas • solo_traveller • us
3
The stay at this hotel was horrible!
Pros:

Nothing

Cons:

The pillows was stink. The carpet was filthy! Hidden charges that was not revealed during booking! Bathroom wasn’t cleaned! We ask for washcloth and towels and did not received! We had to go to the front desk to ask and wait for towels ourselves! Towels were stained!

2026-10-12 • via Nuitee