Crowne Plaza San Antonio Airport by IHG

Hotels
•
Crowne Plaza Hotels & Resorts
7.8 (965 reviews)
1111 Northeast Loop 410 , San Antonio , us

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Free
Children allowed

Facilities

Free beach shuttle
Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Lift / Elevator
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Cons:
Cleanliness issues
Room quality concerns

Categories

Cleanliness
6.3
Noted issues with cleanliness in multiple reviews, including dirty sheets and smelly hallways.
Service
8.8
Friendly and accommodating staff mentioned in several reviews.
Location
8.8
Several reviews highlighted the great location and proximity to the airport.
Room Quality
6.8
Mixed reviews with mentions of small rooms, noisy air conditioning, and unsatisfactory room conditions.
Amenities
7.3
Some amenities such as the pool were noted as clean, but overall experience with facilities was mixed.
Value for Money
8.3
Positive sentiments regarding price for the quality of stay.
Food and Beverage
7.8
Breakfast received mixed reviews; some enjoyed it while others found the service lacking.
Overall Experience
8.3
Overall sentiments were mixed but included some positive experiences, balancing the negativity.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 14:45

Property Description

Convenient Shuttle Service and Prime Location
The Crowne Plaza Hotel offers complimentary shuttle service to the airport and nearby attractions, making travel a breeze. Guests can explore shopping at North Star Mall and savor local dining options within a short radius.

Modern Amenities for a Relaxing Stay
Unwind at the state-of-the-art fitness center or soak up the sun by the outdoor pool at Crowne Plaza San Antonio Airport. Stay connected with free WiFi and indulge in delicious meals at the on-site O-Nine Eats & Drink restaurant.

Proximity to Key Destinations
Located just minutes away from Trinity University, Riverwalk, Alamo, and Retama Racetrack, this hotel provides easy access to top landmarks. Experience the best of San Antonio with a stay at Crowne Plaza.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SAT

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

7.8
Based on 965 reviews
Cleanliness: 6.3
Service: 8.8
Location: 8.8
Room Quality: 6.8
Amenities: 7.3
Value for Money: 8.3
Food and Beverage: 7.8
Overall Experience: 8.3
M
Michael • solo_traveller • us
9
Pros:

The shuttle driver was First Class.

2026-04-17 • via Nuitee
N
Nasr • family_with_children • us
10
2026-04-14 • via Nuitee
B
Brian • solo_traveller • us
10
2026-04-13 • via Nuitee
L
Lauren • family_with_children • us
1
I would not recommend this hotel.
Cons:

The A/C was loud, the door had a hug gap between the wall and the door when it closed so you can see the hall way light shining in. The water never got hot, it just was not a good stay for us.

2026-04-13 • via Nuitee
M
Melissa • family_with_children • us
6
good but wouldnt stay again
Pros:

the layout of hotel was nice. the hot tub was hot. fitness room has all the equipment you need. there is an area with drinks for purchase. staff is extremely nice.

Cons:

stayed on 2nd floor and there is a constant whistling noise. the showers are horrible. they need water softener cause the hard water is hard , leaves you still feeling dirty. they need new shower heads cause mine was either way to harsh or weak. ac would shit out during night and it would be extremely hot. went to hotel restaurant and they were out of everything i wanted to order. no cauliflower and no steak.

2026-04-08 • via Nuitee
A
Alejandro • extended_group • us
10
Very comfortable stay
Pros:

Comfortable

2026-04-05 • via Nuitee
J
Juan C • family_with_children • us
10
2026-04-03 • via Nuitee
J
Jacob • family_with_children • us
10
I would stay there again
Pros:

Clean and comfortable

Cons:

Only 1 Elevator was working and the working one was very slow.

2026-03-30 • via Nuitee
C
Christi • family_with_children • us
10
2026-03-28 • via Nuitee
L
Lamont • family_with_children • us
10
2026-03-28 • via Nuitee
D
DEXTER • family_with_children • us
10
2026-03-27 • via Nuitee
R
rose • family_with_children • us
10
Solo vacay perfect spot!!!
Pros:

Everything.

Cons:

I loved my stay!!!

2026-03-26 • via Nuitee
H
henning • couple • us
10
Pros:

Great staff. Super friendly

Cons:

Slow elevators.

2026-03-25 • via Nuitee
M
Michelle • family_with_children • us
10
2026-03-24 • via Nuitee
L
lesliemX8785HE • Solo travel
2
Nasty
Pros:

Worst hotel in area!
Avoid it!

2026-03-23 • via Tripadvisor
V
Velasquez • family_with_children • us
10
2026-03-23 • via Nuitee
M
Méndez • family_with_children • mx
10
Excelente
Pros:

La cama me hizo tener un excelente descanso

Cons:

Había pedido una cama, me dieron 2 camas

2026-03-23 • via Nuitee
C
Christi • family_with_children • us
10
2026-03-23 • via Nuitee
J
Javier • family_with_children • us
9
Pros:

Very quiet place.

2026-03-22 • via Nuitee
J
JoAngeli • couple • us
10
2026-03-20 • via Nuitee