Crowne Plaza San Antonio Airport by IHG

Hotels
•
Crowne Plaza Hotels & Resorts
7.8 (943 reviews)
1111 Northeast Loop 410 , San Antonio , us

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Free
Children allowed

Facilities

Free beach shuttle
Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Lift / Elevator
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Cons:
Cleanliness issues
Room quality concerns

Categories

Cleanliness
6.3
Noted issues with cleanliness in multiple reviews, including dirty sheets and smelly hallways.
Service
8.8
Friendly and accommodating staff mentioned in several reviews.
Location
8.8
Several reviews highlighted the great location and proximity to the airport.
Room Quality
6.8
Mixed reviews with mentions of small rooms, noisy air conditioning, and unsatisfactory room conditions.
Amenities
7.3
Some amenities such as the pool were noted as clean, but overall experience with facilities was mixed.
Value for Money
8.3
Positive sentiments regarding price for the quality of stay.
Food and Beverage
7.8
Breakfast received mixed reviews; some enjoyed it while others found the service lacking.
Overall Experience
8.3
Overall sentiments were mixed but included some positive experiences, balancing the negativity.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 14:45

Property Description

Convenient Shuttle Service and Prime Location
The Crowne Plaza Hotel offers complimentary shuttle service to the airport and nearby attractions, making travel a breeze. Guests can explore shopping at North Star Mall and savor local dining options within a short radius.

Modern Amenities for a Relaxing Stay
Unwind at the state-of-the-art fitness center or soak up the sun by the outdoor pool at Crowne Plaza San Antonio Airport. Stay connected with free WiFi and indulge in delicious meals at the on-site O-Nine Eats & Drink restaurant.

Proximity to Key Destinations
Located just minutes away from Trinity University, Riverwalk, Alamo, and Retama Racetrack, this hotel provides easy access to top landmarks. Experience the best of San Antonio with a stay at Crowne Plaza.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SAT

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

7.8
Based on 943 reviews
Cleanliness: 6.3
Service: 8.8
Location: 8.8
Room Quality: 6.8
Amenities: 7.3
Value for Money: 8.3
Food and Beverage: 7.8
Overall Experience: 8.3
P
Patrick • family_with_children • us
10
Pleasant stay in San Antonio
Pros:

I've stayed here many times before. Good location, nice hotel, safe.

Cons:

N/A

2026-02-09 • via Nuitee
W
William • couple • us
8
2026-02-08 • via Nuitee
M
MARCO ANTONIO • family_with_children • mx
4
Es bueno el hotel sin embargo les falta algo de servicio mas humano.
Pros:

La Limpieza es Impecable y la Asistencia en la Habitación es realmente buena, ademas de la Ubicación nos fue Excelente

Cons:

No tienen personal capacitado para varios lenguajes, solo hablan Ingles y uno como Huesped se ve algo solo en ese aspecto o como un Huesped Olvidado, nadie hablaba español y cualquier cosa que pediamos ayuda se nos negaba la misma, esto inlcuso solicite una noche Extra y el personal de Recepción me lo negaba por que lo habia hecho por Booking y otra fue por no hablar bien el Ingles, por eso se me negaba, esto hasta que llego el Gerente el Sabado por mañana y fue El el que pudo apoyarme.. en caso contrario me hubieran sacado del Hotel. Otro punto fue en la Cocina, las Meseras no hablan Español y no pudimos desayunar en el Hotel solo por que no pudieron entenderme.

2026-01-29 • via Nuitee
R
Rosa • solo_traveller • do
10
Volveré sin duda a hospedarme aquí
Pros:

Lo que más me gustó fue lo amable y atento que fue el personal. Está cerca del aeropuerto, realmente los lugares que como turista uno quiere visitar están cómodos para llegar, y un detalle que llamó mucho mi atención es el hecho de que tenía muchísima higiene el hotel, todo estaba muy cómodo y en excelentes condiciones

Cons:

No tengo quejas

2026-01-25 • via Nuitee
A
Ana Teresa • family_with_children • mx
1
Cargo por servicio no recibido.
Pros:

Me hicieron el cargo en la tarjeta de credito aunque no usamos la habitacion. Al llegar la recepcionista nos dijo que no tenia reservacion a mi nombre, que porque ya estaban llenos.

Cons:

La recepcionista dijo que por haber reservado el mismo dia no apareciamos en su lista de reservaciones, por lo que tuvimos que dejar el hotel, pero como quiera hicieron el cargo a mi tarjeta.

2026-01-23 • via Nuitee
Y
Yiqian • couple • cn
5
Pros:

clean and convenient location, very near to the airport

Cons:

the elevator broke down and the staff cannot repair it in a quick manner. need to take the stairs (even though lived at a high floor)

2026-01-22 • via Nuitee
A
Alan Eduardo • family_with_children • us
8
2026-01-19 • via Nuitee
Y
Ysabel • family_with_children • us
10
Perfecto y tranquilo para la familia
Pros:

La ubicación es perfecta muy céntrica de todo y muy tranquila

2026-01-19 • via Nuitee
S
Santiago • solo_traveller • us
10
2026-01-19 • via Nuitee
T
Taylor • solo_traveller • us
3
Meh. Good breakfast, smelly room
Pros:

Close to the airport

Cons:

The room smelled bad. A/C didn’t work well

2026-01-19 • via Nuitee
J
Jazmin • family_with_children • us
9
2026-01-19 • via Nuitee
S
Sean • couple • us
10
2026-01-19 • via Nuitee
M
Mary • family_with_children • us
10
Very comfortable
Pros:

The staff was very friendly and very accommodating. I took the shuttle to the airport and was very happy with the service

2026-01-19 • via Nuitee
A
Anahy • extended_group • us
10
2026-01-19 • via Nuitee
Z
Zhou • family_with_children • us
10
I will comeback if there is any chance.
Pros:

Room is big enough for my family and the breakfast was so great.

2026-01-19 • via Nuitee
Y
Ysabel • family_with_children • us
9
2026-01-19 • via Nuitee
A
Amelia • solo_traveller • gb
10
Amazing!
Pros:

The staff were amazing, it was clean, the pool was a great perk. Overall brilliant stay!

Cons:

I loved the whole thing

2026-01-19 • via Nuitee
G
Gabrazae • couple • us
1
Save your money & go somewhere else!
Pros:

The girl checking us in was great! However the manager or boss was very ugly. And made rude loud comments being we could hear him. The water doesn’t get hot. It’s hot in the building and has a smell. They charge your card twice and it’s been a week. I still haven’t received my other refund back. The owner or manager was very rude when I called about it.

Cons:

I wouldn’t stay here again.

2026-01-19 • via Nuitee
V
Valentin • couple • fr
9
2026-01-17 • via Nuitee
C
Crystal • family_with_children • us
8
2026-01-16 • via Nuitee