Platinum Inn and Suites

Hotels
•
Independent
8 (111 reviews)
12410 Northwest Fwy, Houston, Texas, 77092 , Houston , US
1-8329627963

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Facilities

Free WiFi
24-hour front desk
Express check-in/check-out
Multilingual staff
Smoke-free property
Express check-in
Wheelchair accessible parking
Braille or raised signage
Free self parking
Computer station
See all facilities

Review Highlights

Pros:
Friendly staff
Clean rooms
Cons:
Disgusting conditions
Poor service
Bad room quality

Categories

Cleanliness
3.89
The review explicitly mentions disgusting conditions and lack of clean bedding.
Service
8.36
The staff did not provide help when requested, but some positive sentiment about staff being friendly.
Location
9.4
Not explicitly mentioned; assumed standard quality for this hotel tier.
Room Quality
5.85
The room was rented as is, indicating undesirable quality.
Amenities
9.38
Not explicitly mentioned; assumed standard quality for this hotel tier.
Value for Money
9.84
Descent for the price was noted in the favorable review.
Food and Beverage
9.39
Not explicitly mentioned; assumed standard quality for this hotel tier.
Overall Experience
7.86
General sentiment reflects a mix of bad experiences and some positives.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 00:28

Property Description

Excellent Amenities
The hotel offers a business center, express check-in, and a 24-hour front desk. Free self parking is also available for your convenience.

Comfortable Accommodations
Enjoy staying in one of the 42 air-conditioned rooms with DVD players and LED televisions. Benefit from complimentary wireless internet access and satellite programming. The private bathrooms feature deep soaking bathtubs and rainfall showerheads.

Convenient Location
Located in Houston (Northside), the hotel is within a 15-minute drive of Memorial City Mall and Westheimer Rd. Explore nearby attractions like Minute Maid Park and Downtown Aquarium during your stay.

Plan your trip now and book a relaxing stay at Platinum Inn and Suites for a memorable Houston experience.

Important information:

  • Contactless check-out is available.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Pets

    Pets not allowed

  • Children and extra beds

    No rollaway/extra beds available

  • Check-in & Check-out

    Contactless check-out is available

  • Accessibility

    No elevators

  • General

    Professional property host/manager

See all policies

Location

Guest Reviews

8
Based on 111 reviews
Cleanliness: 3.89
Service: 8.36
Location: 9.4
Room Quality: 5.85
Amenities: 9.38
Value for Money: 9.84
Food and Beverage: 9.39
Overall Experience: 7.86
M
My name Jose eliseo reynaga jr
10
Pros:

Friendly people. Clean rooms

2025-09-16 • via Nuitee
C
Chance
2
Disgusting
Pros:

I booked this hotel based on the reviews. However, this is the most disgusting hotel and I could not stay there. I advised the staff and they wouldn't help me at. All I needed was clean bedding for the night. I was told no and the room was rented as is.

2025-08-25 • via Nuitee
R
Robin • partner
10
Pros:

Descent for the price

2025-07-23 • via Nuitee
N
Nathaniel
8
Pros:

Room was good nice and clean A/C worked really well. Front desk help needs to be trained better to handle questions and invoices. Could not get me the proper invoice for my stay.

2025-07-08 • via Nuitee
P
Pavanjeet
2
Pros:

Our AC stopped working for one night and it was an horrible experience.

2025-07-03 • via Nuitee
I
Ivo
6
Pros:

W

2025-06-16 • via Nuitee
C
Charles
6
Pros:

The place was pretty decent considering the area. My only complaint would be the way the lights are wired. 6 to 7 light switches but none of them operated the app lights individually, either all on or all off

2025-05-16 • via Nuitee
T
Trinity • partner
6
Pros:

The area was convenient and a nice short drive to places but at my arrival there was hair on the bed, pee on the toilet seat, and multiple burn marks in each new or used sheets I was given. I asked to get my room recleaned or moved to another and was just offered new sheets to put together myself.

2025-04-24 • via Nuitee
I
Italie • partner
10
Pros:

Great place!

2025-04-16 • via Nuitee
S
Stacie
10
Pros:

Housekeeping came in everyday to clean the room and we really appreciated that. The area was safe and clean. The last night we were there, there was loud mexican music blaring from the room next door until 1am. That wasnt ideal but we were tired so slept through

2025-04-15 • via Nuitee
T
Trevon
10
Pros:

Great room

2025-04-14 • via Nuitee
E
Emily
10
Pros:

.

2025-04-13 • via Nuitee
L
LaToshia
10
Pros:

Was only there for a day and hf and everything is good. Only stayed in the room to sleep and shower. Not sure if of breakfast but there is a ihop literally right next door and just ate breakfast there

2025-04-12 • via Nuitee
J
Jahlon
8
Just.....Meh
Pros:

It was a place to lay our heads. No Continental Breakfast offered. Asked for an iron & ironing board, as there was neither in the room...they had none.

2025-04-12 • via Nuitee
T
Trevon
10
Pros:

Very clean and nice receptionist

2025-03-30 • via Nuitee
R
Roderick
10
Pros:

Nice people

2025-03-26 • via Nuitee
E
Edward • partner
6
Pros:

I did not like the separation of the bathroom from the bedroom from the sitting area. And there were no lamps in the room to have private lighting if partner was sleeping.

2025-03-25 • via Nuitee
B
Ben • partner
10
Pros:

I love this place

2025-02-16 • via Nuitee
A
Anthony
10
Pros:

.

2025-02-16 • via Nuitee
R
Ricardo
10
Pros:

The management was extremely helpful and professional

2025-02-16 • via Nuitee