Detroit Marriott at the Renaissance Center

UPDATE: NO REFUND 2 MONTHS LATER , PLEASE BE CAREFUL, ALL THE PEOPLE WHO HAD LOST MONEY HERE AND GOT CHARGED EXTRA ARE NOT LYING!!! YOU WILL EITHER COME AND THEY WILL SAY YOU HAVE TO PAY AGAIN EVEN THAT U PAID , OR YOU WILL BE TOLD TO FIND ANOTHER HOTEL. BOOKING COM STEPPED IN HOWEVER I HAVE NOT HEARD BACK FROM THEM. HOTEL IGNORED EVERY MESSAGE AND TOTALLY DOESNT CARE ABOUT YOUR STAY THERE.

Proximity to downtown.

Location and comfort

I stayed at this Marriott in Detroit from August 1-3. All my interactions with the staff were absolutely fine - positive, responsive, helpful. But for the price we paid, I had higher expectations, and I was seriously underwhelmed. Everything looks a little worse for wear and grubby. It has the appearance of a hotel where upper management is letting things slide (because the place is too darn big) or is asking employees to do more with less, or maybe the presence of ICE offices in Detroit has scared potential employees from applying for work, and the hotel is down staff. I heard a lot of noise from other rooms. The amenities are bare minimum. Housecleaning only appeared at 7:30 PM and didn’t even have coffee pod replacements. I needed to go down to the lobby for pods and coffee cups. There were piles of used sheets in the corridors that never seemed to move which was kind of weird.

I struggled with this review because some of it isn't Marriott's fault, but here is why I only gave 3 stars: the Renaissance Center is currently readying for a major overhaul, and as a result it's a ghost town in that giant building. What used to be dozens of restaurants, bustling business, and constant activity is now a shell of a building with the Marriot the only real thing left standing (along with 2 restaurants). So it's dark and depressing in that giant building. Elevators can occasionally be slow, and the winding corridors are easy to get lost in. The guest rooms are dated, but adequate. I found the bed to be comfortable, the bathroom all in good working order, but did struggle heavily with regulating the HVAC in the room (it was either too hot or too cold almost every night). I know the location isn't their fault, but I thought there were things within Marriott's control that could have made the experience a little more positive.

Quarto e banheiro espaçosos e confortáveis e ótimos itens de toileteria

Our stay at the Detroit Marriott at the Renaissance Center was one we won't soon forget—for both good and bad reasons.
The biggest positive was the staff. Every employee we encountered demonstrated professionalism, kindness, and genuine care. Patrina at Fuell somehow managed a packed breakfast crowd with grace and an incredibly positive attitude. Angela from Renaissance Center security was always welcoming after long conference days. After we experienced a frightening incident, Kyle and Phillip from Security, Jay at the Front Desk, and John from Engineering all went above and beyond to make sure we were comfortable and cared for. They truly exemplified outstanding hospitality.

Unfortunately, the hotel itself told a different story.
My husband and I became trapped in an elevator somewhere between the 30th-40th floors for approximately 35 minutes. After we were safely out, all those named above truly tried to calm our fears and anxieties caused by the incident.

We were moved to a room on a lower floor, but unfortunately, our room change introduced new issues—a malfunctioning television and a coffee maker that didn't work.

While I could go on about the age of the building and some of the additional issues we encountered, I'll simply say that the Detroit Marriott at the Renaissance Center has seen better days. With a new JW Marriott being built in downtown Detroit, it seems this property may be nearing the end of its chapter.

In the end, the building let us down, but the employees did not. The staff's professionalism, empathy, and commitment to customer service after the incident turned what could have been an entirely negative experience into one where we left appreciating the people, even if we were disappointed by the property itself.

Location and staff were great

No food court or restaurants in building

Location and friendly staff members and service.

Location
Staff