Sonesta Simply Suites Cleveland Westlake

The area

The staff was the only good part.

The staff was great, the room was clean. The layout of the hotel is kind of like town houses which I liked.

Worst hotel in the Cleveland area. There was nothing to like. The staff was kind.

Bed and surroundings

There wasn't much to like. I was disappointed by this hotel twice.

As a person with asthma this was a difficult stay but at least it was for one night. The place was not clean at all. There was dust everywhere, especially on the microwave. The dust was caked on. The bathroom is where I was the most disappointed.. there was hair.. I will say from other guests because clearly the bathroom was not cleaned properly. Sadly this isn't a well maintained establishment by any means.

The staff was very friendly! We loved being in what felt like an apartment complex rather than a hotel building. We loved the layout of our suite with the full kitchen and vanity area separate from the toilet and shower. The shower also had really good water pressure.

The pool area looked nice. The lady at the front desk was very nice. She had a constant long line. She remained patient and treated everyone with respect.

Nothing

Just the convenient location.

The location

Musty stinky dingy and smelling of weed
Was mouldy outside the screen door

The privacy of the rooms

To the Management of Sonesta Suites Westlake,

I am writing to formally document the appalling conditions I encountered during my recent stay at your Westlake, Ohio location. As a frequent traveler, I have never experienced a facility in such a severe state of disrepair and neglect.

Upon arrival, I was informed that the advertised pool and hot tub were closed indefinitely due to a water leak—information that was notably absent from your website. During my stay, the internet was non-functional for ten days despite daily assurances from staff that it would be repaired. Furthermore, when a fire alarm went off at 7:04 AM, there was no management response for ten minutes. I eventually called 911 myself, only to be told by responding officers that the hotel had failed to notify them and that the alarm system was not directly connected to the station. Later, when our cable TV failed, the front desk rudely claimed no other rooms were available, a statement proven false when I called from a blocked number and was told vacancies existed.

The physical state of the property is a significant liability. I observed the following:

- Building Condition: Rotting and collapsing stairways, peeling paint, and floorboards that flex underfoot. Several windows are broken or boarded up.
- Hygiene: Our room was musty with filthy, stained carpeting and tiny insects (drain flies) around the sinks. Discarded appliances and trash were scattered outside.
- Parking Lot: Approximately 18 abandoned vehicles are on-site, some with license plates expired for years. I also observed discarded auto parts, a makeshift tent, and a fire pit on the grounds.

Of even greater concern is the safety of the environment. I witnessed open drug transactions in the parking lot and individuals urinating on the building exterior. The property currently functions more as a neglected apartment complex or halfway house than a professional hotel.

The online photos of this location are entirely misleading. I have filed formal complaints and shared photographic evidence with the Westlake Police Department, the Building Department, and the Property Maintenance Inspector. I expect these authorities to take the necessary enforcement actions to address these health and safety violations.

Made a booking via hotels.com apparently they had "maintenance issues" and told hotels.com at 10am but never reached out to me regarding a problem with our reservation.

So roll into town after a long day of driving to have no room. Resulting in a last minute scramble.

I don't know where the photos on hotels.com were taken but the property looks nothing like the property provided pictures. Run down apartment complex vibes. I have stayed at other sonestas not consistent with the brand.