Sonesta Simply Suites Cleveland Westlake

Hotels
•
Sonesta ES Suites
8 (459 reviews)
30100 Clemens Road , Westlake , US
+1 440-892-2254

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Air conditioning
Fitness center
Heating
Family rooms
Pets allowed
See all facilities

Review Highlights

Pros:
Location
Staff friendliness
Cons:
Cleanliness issues
Poor service incidents

Categories

Cleanliness
5.59
Numerous reviews mention unsatisfactory cleanliness with stains and odors throughout the facility.
Service
7.56
Varying sentiments on service; issues with check-in and customer support were highlighted.
Location
10
Positive remarks regarding the hotel's convenient location near shopping and parks.
Room Quality
6.6
Mixed feedback; several rooms described as dirty, outdated, or in need of maintenance.
Amenities
7.55
Comments on lacking proper kitchen supplies and limited offerings were mentioned.
Value for Money
8.58
Some value perceived due to location, but many noted the condition of the property detracts from overall value.
Food and Beverage
9.54
Not explicitly mentioned; rated average as it wasn't a specific focus in reviews.
Overall Experience
8.59
General dissatisfaction was noted, leading to an overall average sentiment.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 04:08

Property Description

Fully Equipped Kitchens and Outdoor Pool
Sonesta ES Suites Cleveland Westlake offers suites with fully equipped kitchens, ideal for guests looking for a home-away-from-home experience. The courtyard with an outdoor pool provides a relaxing environment for unwinding after a long day of exploring the nearby attractions.

Convenient Location and Nearby Shopping
Situated just outside downtown Cleveland, the hotel's location is perfect for travelers wanting to be close to the city's hustle and bustle yet enjoy a peaceful stay. With the Crocker Park Shopping Center only a 5-minute drive away, guests have easy access to a variety of shopping and dining options.

Evening Reception and On-Site Amenities
Guests can enjoy a light reception on select evenings, adding a social touch to their stay. The full-service business center and gym cater to both leisure and business travelers, ensuring a comfortable and productive visit.

Ready to experience comfort and convenience at Sonesta ES Suites Cleveland Westlake? Book your stay now for a memorable trip!

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

Please note minimum check-in age is 21 years or older. Contact hotel for details.

When traveling with pets, please note that an extra charge of $75 for stays up to 7 nights; $25 per week thereafter applies. A maximum of 2 dogs per room is allowed.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CLE

Location

Guest Reviews

8
Based on 459 reviews
Cleanliness: 5.59
Service: 7.56
Location: 10
Room Quality: 6.6
Amenities: 7.55
Value for Money: 8.58
Food and Beverage: 9.54
Overall Experience: 8.59
H
Helga • family_with_children • de
5
2026-10-27 • via Nuitee
T
Tiffany • solo_traveller • us
6
2026-08-30 • via Nuitee
S
Scenic44065072706 • Couples • West Chester, Butler County, Ohio
2
Not Good
Pros:

Not sure how this place has a Good rating. Room smelled of weed with a large stain on the carpet. Remote for the TV was sticky and did not work. Bathroom was clean but shower temp was lukewarm at best. Wooden steps leading to the room had most of the paint chipping. Luckily sheets and pillows appeared clean and air conditioner was working. We got it for cheap but will not stay again.

2026-08-22 • via Tripadvisor
J
Jessica • family_with_children • us
8
2026-08-22 • via Nuitee
L
Lovie • solo_traveller • us
1
Pros:

The area

Cons:

There were so many people standing around outside of our room weed blunts and cigarettes on the stairs from people smoking by the door the pool was empty food and beer caps were still under the couch from the previous quest the bathroom is super small it looks like the ghetto

2026-08-19 • via Nuitee
J
James • solo_traveller • us
1
Pros:

The staff was the only good part.

Cons:

The room was filthy, food and dead bugs everywhere. The room smelled horribly of cigarette smoke. Advertised as having a pool and there was no water in it.

2026-08-17 • via Nuitee
B
Brittany • solo_traveller • us
10
Pros:

The staff was great, the room was clean. The layout of the hotel is kind of like town houses which I liked.

2026-08-11 • via Nuitee
M
Molly And John • solo_traveller • us
1
Gross hotel in Westlake
Pros:

Worst hotel in the Cleveland area. There was nothing to like. The staff was kind.

Cons:

The unit was disgusting, the paint was peeling off the walls in chunks, the carpet smelled and had visible dirty and stains, the bathtub was moldy, there were maybe 2 plates and a single cup, no bedding for the dirty sofa sleeper, no hangers, no towels in the room. The room wasn't ready at 7pm when we arrived because they had no cleaners. The man at check in was apologetic. We stayed one night and upon check out the manager said he wouldn't stay there. It was so icky.

2026-08-08 • via Nuitee
A
A.K. • solo_traveller • ca
1
Cons:

We didn't end up staying at the hotel because the room was filthy when we arrived, we were told there were no other rooms available and weren't even offered to have it cleaned. On top of that, 2 separate employees had us double booked and another guest showed up to the room while were still in it! We asked for a refund and left, which we are still waiting for!!

2026-08-07 • via Nuitee
J
Jaap • solo_traveller • nl
7
Pros:

Bed and surroundings

Cons:

Floors

2026-08-06 • via Nuitee
N
Nicole • solo_traveller • us
10
2026-08-02 • via Nuitee
S
Shelly ann • couple • us
3
One of my most uncomfortable hotel stays.
Pros:

There wasn't much to like. I was disappointed by this hotel twice.

Cons:

For starters the room had a very bad odor. The floors were dirty. The towels had hair on them. The kitchen barely had dishes. We ended up leaving at 10pm because we couldnt stand to stay.

2026-07-14 • via Nuitee
S
Shelly ann • couple • us
2
Okay for one night
Pros:

As a person with asthma this was a difficult stay but at least it was for one night. The place was not clean at all. There was dust everywhere, especially on the microwave. The dust was caked on. The bathroom is where I was the most disappointed.. there was hair.. I will say from other guests because clearly the bathroom was not cleaned properly. Sadly this isn't a well maintained establishment by any means.

Cons:

Do better at cleaning.

2026-07-14 • via Nuitee
S
Stine • solo_traveller • us
1
Pros:

The pool area looked nice. The lady at the front desk was very nice. She had a constant long line. She remained patient and treated everyone with respect.

Cons:

Our shower backed up. No sheets. No towels. No pillows. Filthy sheets on the king bed. Pullout was horrible. I Left within 4 hours. Still waiting for management to call me back.

2026-07-09 • via Nuitee
T
Toreah • solo_traveller • us
7
Decent, but wouldn't stay again...
Pros:

The staff was very friendly! We loved being in what felt like an apartment complex rather than a hotel building. We loved the layout of our suite with the full kitchen and vanity area separate from the toilet and shower. The shower also had really good water pressure.

Cons:

The entire location was just outdated and not maintained at all. Drawers and doors were falling apart, paint chipped and peeling, burnt out lightbulbs, empty toiletry bottles, and water stains on the ceiling; just very poorly maintained.

It was not clean. It SMELLED very clean upon walking in, which was a good sign as it is a dog friendly establishment, but we found dirty socks in the pullout couch, receipts and paperwork from previous occupants in the garbage cans as well as in the beds, and the pullout bed was COVERED in crumbs and dog hair. It was surface level clean; but the closer you looked, it was quite dirty.

The staff was friendly with us, but it's not pleasant to overhear workers cursing and screaming about their personal drama as you're walking the premises. The police were also in the lobby as we were checking in. Just sketchy and tacky.

The lobby isn't open 24hrs. We needed more towels and blankets after midnight, but no one was available. We had to just make due. The lobby was completely locked and vacated. Not a big deal, but not practical. What if we had an emergency?

2026-07-09 • via Nuitee
W
Warner • solo_traveller • us
3
Pros:

Just the convenient location.

Cons:

Bathroom smelled like mold, Floors were really dirty, noisy people around, didn't seem secure when we would lock the door, didn't quite have all cooking utensils. Pan would have been nice, we only had a pot, cookie sheet, and strainer.

2026-07-06 • via Nuitee
C
Crystal • couple • us
1
Horrible never again.
Pros:

Nothing

Cons:

Smell and no tv to watch all night

2026-07-06 • via Nuitee
L
Laura • couple • us
2
I have stayed here many times – but this will be the last time.
Pros:

The location

Cons:

It was rundown, the bathroom sink did not drain properly and it was generally unkempt. We arrived at 4 pm and had to wait over 1/2 hour for our room to be ready.

2026-06-29 • via Nuitee
S
Sudhir • extended_group • us
1
Pros:

Musty stinky dingy and smelling of weed
Was mouldy outside the screen door

Cons:

I developed rash as soon as I entêred the room
Which had musty odor and had mould growing outside the glass door
The other room was musty and smelling of weed

2026-06-28 • via Nuitee
J
Jarita • solo_traveller • us
6
Pros:

The privacy of the rooms

Cons:

Late check in. I waited over 1 hour for the employees to check me in

2026-06-23 • via Nuitee