Gran Hotel Costa Rica, Curio Collection By Hilton

Hotels
•
Curio Collection by Hilton
9 (722 reviews)
2nd Avenue between streets 1 & 3 , San José , cr

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Children allowed

Facilities

Guest education on local ecosystems and culture
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
Lift / Elevator
Express check-in/check-out
Safety deposit box
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Clean and comfortable rooms
Cons:
Expensive
Poor breakfast quality
Some indifferent service

Categories

Cleanliness
8.88
Rooms were noted as clean, but some complaints about bathroom flooding.
Service
9.85
Most staff were friendly and welcoming, though some instances of unhelpful service were mentioned.
Location
10
Consistently praised for its great central location.
Room Quality
8.84
Rooms were comfortable and well-equipped, but some were small with issues like water pressure.
Amenities
8.87
General quality but breakfast was found lacking, affecting perception of amenities.
Value for Money
8.33
Several reviews noted the hotel is expensive relative to the offerings.
Food and Beverage
7.88
Breakfast options were criticized and considered overpriced.
Overall Experience
9.37
Guests enjoyed their stay but had some reservations regarding price and service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 23:45

Property Description

Explore the Cultural Heart of San José

Convenient Location: Situated in the vibrant heart of San José, our hotel is just a stone's throw away from iconic landmarks such as San José Cathedral and the National Theatre, ensuring you're at the center of the action.

Immersive Surroundings: With national museums, plazas, and charming boulevards right at your doorstep, you'll be effortlessly immersed in the rich culture and history of the city during your stay.

Walkable Attractions: Enjoy the convenience of being within walking distance to a myriad of cultural and tourist attractions, making it easy to explore and experience the best that San José has to offer.

Experience the essence of San José - book your stay with us today!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SJO

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible at a location nearby (reservation is not needed) and costs USD 31.64 per day.

Location

Property Accessibility

Total Disability Score: 50
Public Area
  • Ramp: Yes
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: Yes
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

9
Based on 722 reviews
Cleanliness: 8.88
Service: 9.85
Location: 10
Room Quality: 8.84
Amenities: 8.87
Value for Money: 8.33
Food and Beverage: 7.88
Overall Experience: 9.37
Y
yevgeniya • couple • us
7
Pros:

Location

Cons:

The property could use some updating.

2026-03-14 • via Nuitee
G
Georganne • solo_traveller • gb
1
Appallingly rude ignorant man on night reception Should learn hospitality.Won't stay at HIlton again
Pros:

view from restaurant, location

Cons:

Appalling night reception on 1/3/26(JASON I think was his name). Rang me as I was packing for early start next day. Said I hadn't paid must come up and pay. I went, said Booking.com guaranteed. He said no, he'd need to take from credit card NOW! I said no because card I'd given for incidentals was different from Booking.com one and didn't want to pay twice. He said he had to take money. I said I'd never had trouble with Booking.com before and asked to speak to manager. He said "I am the Manager" ! He was a young very boy! I went back to room, checked who Manager was and went back and told him who the real manager was. He looked very embarrassment. I went to his colleague - Daniel - who smoothed out the situation and explained they hadn't taken the money from my Booking.com card. I said that was unusual and told him to do so. I HAVE NEVER EXPERIENCED SUCH RUDENESS FROM A HOTEL RECEPTIONIST BEFORE. They really need to be better trained. As I say Daniel helped me after that.
Another complaint was that as I was leaving early and had paid for breakfast I asked for a 'breakfast box'. They wrote down my name/room etc and said would be ready at 6 am. I checked before bed and they assured me it would be ready. I went up next day at 6.10 - no box; they told me to go to restaurant and make one up.
I had bad experience at HIlton 10 years ago and have stayed at Marriott or Radisson ever since.

2026-03-14 • via Nuitee
J
Jane • solo_traveller • gb
7
Good location, poor room design, expensive food, intermittent WiFi.
Pros:

Good location in Central San Jose.

Cons:

Room was small. Didn't like the bathroom being integrated into the bedroom - lacks privacy and comfort. The Wi-Fi only works intermittently. The restaurant evening meal was expensive for what it was.

2026-03-12 • via Nuitee
B
belen • extended_group • es
8
Pros:

Todo estuvo bien

2026-03-09 • via Nuitee
J
Jana • solo_traveller • de
7
2026-03-09 • via Nuitee
C
camille • extended_group • fr
10
2026-03-07 • via Nuitee
D
David • couple • gb
7
Ok for city centre breakfast and staff could have been better
Pros:

Location to city centre and closeish to airport

Cons:

Staff not that friendly
Breakfast not geared to European and US tastes

2026-03-06 • via Nuitee
S
Shabnum • solo_traveller • us
9
Meets my expectations for staying at a Hilton hotel property
Pros:

It’s a very nicely appointed hotel. We’ve stayed here once before. Enjoy getting out and walking around the bustling city center.

Cons:

Not sure that it’s worth the cost.

2026-03-05 • via Nuitee
J
J2490ZPtomt • Couples • Key West, Florida Keys, Florida
10
Always enjoyable
Pros:

We look forward to coming to San Jose every few months and staying at the Gran Hotel. You always feel special being greeted by Luiz and his staff. Centrally located, it is a joy to walk and experience San Jose.
The breakfast is wonderful and staff very helpful, especially Oscar!
Looking forward to a return later in the year!

2026-03-04 • via Tripadvisor
M
Mark • couple • ca
3
Great stay , check in staff and bartender were miserable. We stay at many Hilton properties and are honors members. My
Pros:

Location, price and cleanliness

Cons:

Front check in staff - female - rude
Late check in and lacked a smile and politeness

2026-03-04 • via Nuitee
T
Taylor • couple • us
7
2026-03-03 • via Nuitee
J
Judith • couple • us
10
Nice hotel
Pros:

Clean and comfortable.. easy to walk around.

Cons:

Wish you could purchase alacarte breakfast.
We don't eat big breakfast so the pricey buffet doesn't work for us.

2026-03-02 • via Nuitee
R
R • couple • nl
9
Heel relaxed
Pros:

De ruime kamer, moderne inrichting.de ligging in het centrum. Hilton heeft iets hoog te houden en heeft daar aan voldaan

2026-03-01 • via Nuitee
A
Alison • couple • gb
6
2026-02-27 • via Nuitee
D
David • couple • gb
9
Lovely place to stay in central San Jose
Pros:

Great location
Big comfortable beds
Lovely restaurant views across city
Good breakfast
Mc D next door

2026-02-26 • via Nuitee
G
Gaylord • family_with_children • fr
9
Tés bien
Pros:

Localisation excellente

Cons:

Les lits sont petits

2026-02-25 • via Nuitee
J
Joseph • solo_traveller • us
10
Pros:

Design of hotel

Cons:

No bath, tubs, no swimming pool. No view of the city from our room

2026-02-25 • via Nuitee
A
Alexander • extended_group • at
10
2026-02-24 • via Nuitee
T
Tibo • couple • fr
8
2026-02-23 • via Nuitee
M
Michele • family_with_children • cr
8
Pros:

bon petit déjeuner

2026-02-23 • via Nuitee