Indianapolis Marriott East

Hotels
Marriott Hotels & Resorts
9 (464 reviews)
7202 East 21st Street , Indianapolis , us

Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
See all facilities

Review Highlights

Pros:
Great customer service
Spacious and comfortable rooms
Cons:
Issues with cleanliness
Unsatisfactory food and beverage service

Categories

Cleanliness
8.46
The elevator had a tight fit and a bad smell, indicating some issues with cleanliness.
Service
9.93
Exceptional service from staff, especially Jeff Bobbitt, who went above and beyond to assist guests.
Location
9.47
The location was mentioned as perfect, contributing positively to the stay.
Room Quality
9.42
Rooms were spacious and comfortable, ensuring a pleasant experience.
Amenities
8.95
General sentiment about amenities was not highlighted, but standard quality for this hotel tier.
Value for Money
8.41
Concerns about parking fees and pet fees affected perceived value.
Food and Beverage
7.96
Service at the bar was unsatisfactory, leading to a lower rating.
Overall Experience
9.43
Overall, the experience was very positive despite some minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 18:23

Property Description

Modern Amenities:
The Marriott Indianapolis East boasts a range of modern amenities, including an indoor heated swimming pool, fitness center, and the delightful Skylight Bistro and Wine Bar for onsite dining.

Comfortable Guest Rooms:
Each guest room is equipped with cable HDTV featuring pay-per-view movies, high-speed WiFi, a coffee maker, and a work desk for your convenience and entertainment.

Convenient Facilities:
Guests can unwind in the hot tub, stay active in the modern gym, or utilize the business center during their stay at the Indianapolis East Marriott.

Experience the perfect blend of comfort and convenience at Marriott Indianapolis East. Book your stay now to enjoy all these fantastic amenities and more!

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: IND

Property Policies

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 9 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

9
Based on 464 reviews
Cleanliness: 8.46
Service: 9.93
Location: 9.47
Room Quality: 9.42
Amenities: 8.95
Value for Money: 8.41
Food and Beverage: 7.96
Overall Experience: 9.43
C
carsynp2026 Friends getaway
10
Jeff is awesome
Pros:

Have no fear when Jeff is here.

2026-02-27 via Tripadvisor
M
michaelhV2371KO Friends getaway
10
Great experience great customer service from Jeff
Pros:

I stayed at the Indianapolis Marriott East Hotel. I was here a few years ago. There was a gentleman named Jeff BOBBITT he was great I remembered him made an impression I booked a hotel room this time had troubles I called spoke to Jeff. He took care of me made sure everything was great. Went above and beyond great customer experience this man takes pride and his customer service.

2026-02-19 via Tripadvisor
O
O1505RYstephaniek Business
10
Pleasant welcoming!
Pros:

I walked into the hotel that was really busy, clean and everyone was enjoying a dinner. When I went to check in, I was greeted by the most pleasant concierge- Jeff. He made sure to explain to me about the parking pass and how to find my room (it’s connected to the convention center). Room is newly remodeled and very clean! Will stay here again

2026-02-18 via Tripadvisor
2
201braydens Solo travel
10
Jeff Bobbitt
Pros:

Jeff Bobbitt is a world class professional and provided great service

2026-02-18 via Tripadvisor
K
kourtnim2021 Business
10
Great stay.
Pros:

Jeff Bobbit was a fantastic host! Very attentive! He will take care of you!

2026-02-18 via Tripadvisor
8
823timothyr Family
10
Welcoming Greeting
Pros:

Checking in at the front desk, being greeted was an awesome uplifting experience. Jeff welcomed us found a great room and sang Happy Birthday with the individuals in the lobby. It was a highlight of our trip.

2026-02-17 via Tripadvisor
2
268lillyb Family
10
When Jeff is here have no fear
Pros:

When Jeff is here have no fear. He is the reason why we had such a great trip. He made all of us laugh and he was so nice and he was so helpful too. Just find Jeff and talk to him when you get here.

2026-02-14 via Tripadvisor
S
sophiawE6233PA Family
10
If Jeff is here, have no fear
Pros:

Have no fear when Jeff is here. He is the best worker here. He is very hard-working and he has helped us through any mishaps and problems we have had. He is great. He deserves a raise.

2026-02-14 via Tripadvisor
M
Milexy couple us
10
2026-02-14 via Nuitee
R
Robin family_with_children us
8
2026-02-13 via Nuitee
J
judahf28 Business Baltimore, Maryland
10
Have no fear, Jeff is here
Pros:

I was fortunate to have Jeff Bobbitt registering me and get me all settled with my room and I stay and had to navigate the hotel which is under some great renovations. He’s a great experience manager, and I stay benefited from his help.

2026-02-11 via Tripadvisor
J
Jenna family_with_children us
10
2026-02-08 via Nuitee
R
rachellR1634MS Business
10
Always a perfect stay!
Pros:

Not only is this hotel clean, quite and beautiful, Jeff Bobbitt is the best hospitality man in the business!

2026-02-06 via Tripadvisor
I
I951QPcr Business
8
Indy work trip
Pros:

Stayed a week for a conference. At the beginning of the week there was a lot of construction but by Wednesday the lobby had opened up and was an open and comfortable place to hang out. The room was clean and had enough space to spread out and do work or relax. Staff was friendly and accommodating.

2026-02-04 via Tripadvisor
T
Tour32505908181 Business
10
Excellent customer service
Pros:

I want to provide kudos to the service personnel at the hotel, especially Jeff Bobbitt. He has gone above and beyond to make me feel at home in the hotel. He deserves 10+ stars for his service! I also want to highlight Tonie, the GM who has done an excellent job as well!

2026-02-04 via Tripadvisor
6
693jjs Business
10
Top Notch Customer Service
Pros:

I can attest to the Jeff Bobbitt commitment to guests. Hotel is under renovations, but he made sure to try to make the experience as hospitable as possible.

2026-02-03 via Tripadvisor
A
aaronwH2029EF Business
10
When Jeff is here have no fear.
Pros:

Jeff Bobbitt will take care of you. The hotel was undergoing renovations at the time of our stay. He and the staff made sure we were taken care of despite the difficulties associated with a large conference and the on going construction.

2026-02-03 via Tripadvisor
4
423jerip Family
10
Amazing Experience
Pros:

Jeff Bobbitt is the GOAT. I had an issue with my reservation being booked at the wrong location and he hooked me up big time by helping me fix it!! Very kind, sweet and on top of everything.

2026-01-31 via Tripadvisor
K
Kimberley couple us
9
Overall, it was a great stay. Pleasant and quiet. I would stay here again.
Pros:

The gentleman who did the check in was very pleasant, not just to me, but to everyone he was assisting. The room was spacious and comfortable.

Cons:

I know some renovations were taking place, but the elevator we used was a tight fit and did not have a great smell. The service at the bar was not up to standards. There were three bartenders between the bar and the tables and everyone around us had drinks before we sat down. We were greeted and ordered 2 beers on tap. The bartender put cups out to pour them and then wandered off without pouring them for about ten minutes. Once were finished, we waited another for 15 minutes before we could get one of the other bartenders to even come to the our end of the bar to order a second drink. It was just unsatisfactory. I would have preferred breakfast to be included in the price, but it wasn’t a deal breaker; we just dined at another different restaurant.

2026-01-21 via Nuitee
D
dezg2026 Family
10
Most Thoughtful Kindhearted Staff Ever Witnessed
Pros:

We were staying at the Marriott Indianapolis East. Our car axle broke driving back from Vermont to Arizona and we got stranded here in Indiana. We chose this hotel to have our stay and when I tell you that this Marriott staff is the most genuine sweet and caring staff we have ever encountered while staying ANYWHERE i am being 110 percent honest. Torrell ( i hope i am not butchering the spelling) he works in the night crew and he has been God sent. He is beyond thoughtful and kind and he has made my son, my mother and me feel beyond blessed by his gratuity and kindness towards us. We are more than grateful and appreciative. And to Miss Angela we thank you for welcoming us when we first arrived and showing us nothing but kind and caring acts. You are very sweet and considerate we appreciate everything and everyone here at Marriot Indianapolis East. Thank you both for making our stay here delightful and remembering.

2026-01-19 via Tripadvisor