Indianapolis Marriott East

Hotels
•
Marriott Hotels & Resorts
9 (480 reviews)
7202 East 21st Street , Indianapolis , us

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Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Great customer service
Spacious and comfortable rooms
Cons:
Issues with cleanliness
Unsatisfactory food and beverage service

Categories

Cleanliness
8.46
The elevator had a tight fit and a bad smell, indicating some issues with cleanliness.
Service
9.93
Exceptional service from staff, especially Jeff Bobbitt, who went above and beyond to assist guests.
Location
9.47
The location was mentioned as perfect, contributing positively to the stay.
Room Quality
9.42
Rooms were spacious and comfortable, ensuring a pleasant experience.
Amenities
8.95
General sentiment about amenities was not highlighted, but standard quality for this hotel tier.
Value for Money
8.41
Concerns about parking fees and pet fees affected perceived value.
Food and Beverage
7.96
Service at the bar was unsatisfactory, leading to a lower rating.
Overall Experience
9.43
Overall, the experience was very positive despite some minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 18:23

Property Description

Modern Amenities:
The Marriott Indianapolis East boasts a range of modern amenities, including an indoor heated swimming pool, fitness center, and the delightful Skylight Bistro and Wine Bar for onsite dining.

Comfortable Guest Rooms:
Each guest room is equipped with cable HDTV featuring pay-per-view movies, high-speed WiFi, a coffee maker, and a work desk for your convenience and entertainment.

Convenient Facilities:
Guests can unwind in the hot tub, stay active in the modern gym, or utilize the business center during their stay at the Indianapolis East Marriott.

Experience the perfect blend of comfort and convenience at Marriott Indianapolis East. Book your stay now to enjoy all these fantastic amenities and more!

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: IND

Property Policies

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 9 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

9
Based on 480 reviews
Cleanliness: 8.46
Service: 9.93
Location: 9.47
Room Quality: 9.42
Amenities: 8.95
Value for Money: 8.41
Food and Beverage: 7.96
Overall Experience: 9.43
S
Stanley • couple • us
10
2026-05-21 • via Nuitee
D
Deanne • extended_group • us
3
My stay was tolerable not enjoyable
Pros:

The breakfast during the week was good not so much for buffet on the weekend the staff was accommodating but not friendly

Cons:

Inaccuracy of rooms, the un friendly staff, I did not get the room I paid for twice
The pool and hot tub was dirty which is one of the reasons I chose the hotel could not use that

2026-05-19 • via Nuitee
H
Holly • family_with_children • us
5
Pros:

Modern and pretty

Cons:

Very loud air conditioner. Smelled like marijuana. Uncomfortable bed.

2026-05-18 • via Nuitee
K
Kathy • couple • us
10
Great place to stay, I would recommend it to anyone!
Pros:

The Marriott was easy to get to. Ther were several places to get something to eat around in the area. We had a nice stay. The room looked nice and clean, it looked newly remodeled. Comfy bed and a nice big shower. Overall a great place to stay! They also had a nice courtyard!

Cons:

We thought is was crazy to pay for parking.

2026-05-15 • via Nuitee
A
Amanda • family_with_children • us
9
Pros:

Very nice facility. Staff was nice.

Cons:

I was told the night I checked in that I would be charged $10/day for parking. For whatever reason, I was charged $100. Not sure what that was for.
Tv would shut off when trying to choose a show to watch.

2026-05-14 • via Nuitee
E
Esther Yi-An • extended_group • us
10
Pros:

Great value!

2026-05-10 • via Nuitee
B
Beth • solo_traveller • us
8
Pros:

It was nice and clean, lovely place

Cons:

I checked in, left for concert and came back to my door keys not working and having to go back down to service desk to find out they locked me out because the first associate put down the wrong rom number and gave us different room number keys. Luckily none of our things were taken when someone else entered while we were gone. It was fixed and we were given a free breakfast, and all went well after.

Definitely would stay again

2026-05-10 • via Nuitee
P
paullM7095IA • Family
10
Fantastic hotel experience
Pros:

Walked in was greeted and well taken by Jeff loved the stay the best rooms olivhave stayed in and I usually go for choice hotels loved the staff all there very nice respectful and took care of all my requests will definitely stay and you should too

2026-04-29 • via Tripadvisor
M
Maria • solo_traveller • us
7
The beds were comfy but elevator had issues, no complementary breakfast
Pros:

The elevator was not working we were on the third level

Cons:

The room was dirty the floor

2026-04-29 • via Nuitee
S
Sarah • family_with_children • us
8
2026-04-27 • via Nuitee
K
Katie • extended_group • us
3
Not great
Pros:

Nice hotel

Cons:

Staff not friendly or helpful

2026-04-27 • via Nuitee
M
Mary • couple • us
5
We will avoid Marriott hotels/motels in the future!!
Pros:

Breakfast was not provided because we had booked through Booking.com We have never encountered this before.

Cons:

We were charged to park our car there. Had never had this happen before in all our many years of traveling.

2026-04-27 • via Nuitee
I
I9902DJfrancom • Solo travel • Buckhannon, West Virginia
8
Applause for the Rank & File Employees, Admin should find themselves another line of work
Pros:

The rank & file employees at this location were exemplary. Mr. Jeff at the front desk is a wonderful, amazing person. Ms. Angela is great; Mr. Tyrell was very impressive for a younger employee also at front desk.

Ms. Kelly the morning breakfast waitress did a remarkable job, even in the aftermath of detrimental administrative decisions that inflicted great duress to customers with ad-hoc penny pinching cost cutting breakfast policy measures. Extremely poor choice by admin, seems as if there were many upset people that were done with Marriott and not going to stay there anymore. Meanwhile Ms. Kelly was in the eye of the storm while these non-hacker admin types were off the front line.

Well, if you're Admin and going to make damaging shortsighted decisions at least have the backbone to be out there and deal with all the customer frustrations.

Better yet, leave the industry and let others do the right thing and take care of loyal decades long customers of your brand.

2026-04-23 • via Tripadvisor
J
Jasmine • solo_traveller • us
10
I love everything about the hotel very good costumer service
Pros:

Rooms nice pool was great

Cons:

N/a

2026-04-20 • via Nuitee
S
Susan • family_with_children • us
8
Comfortable
Pros:

Convenient

Cons:

All good

2026-04-13 • via Nuitee
E
eboniw341 • Family
8
A peaceful place to labor
Pros:

My daughter was in early labor so the hospital sent us home until she was ready to have the baby. We decided to come to the Marriott. Jeff was at the desk and greeted us with a huge smile. He was very kind and understanding. Jeff made sure we got what we needed to have the most peaceful stay. He was kind, patient, helpful and an overall pleasant experience after a rough day.

2026-04-12 • via Tripadvisor
K
Katherine • couple • us
7
2026-04-04 • via Nuitee
S
Shannon • family_with_children • us
1
Pros:

Hotel was where our event was

Cons:

The water dripping from the ceiling, which caused us to checkout early and no refund for the inconvenience.

2026-04-02 • via Nuitee
M
Maariyah • couple • us
9
Pros:

There’s a lot of food spots and stores near by. The bed was super comfortable and the staff was friendly.

2026-04-02 • via Nuitee
V
Victoria • couple • us
10
2026-03-25 • via Nuitee