Marriott Springfield Downtown

Hotels
•
Marriott Hotels & Resorts
8 (375 reviews)
2 Boland Way , Springfield , us
+1 413-781-7111

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Heating
See all facilities

Review Highlights

Pros:
Clean and spacious rooms
Friendly and accommodating staff
Good location
Quality food and drink options
Cons:
Cleaning issues
Inconsistent breakfast service
Loud noise from outside

Categories

Cleanliness
6.89
Some reviews mentioned issues with room cleanliness and smells.
Service
8.36
Overall service was generally seen as friendly and accommodating despite some inconsistent experiences.
Location
8.4
Location was praised for ease of access to downtown and key sites.
Room Quality
7.85
Rooms were noted as spacious and comfortable although some noted discomfort with bedding.
Amenities
8.38
Amenities like gym and restaurant were positively received with good food options.
Value for Money
7.84
Mixed reviews on value, some felt breakfast was limited.
Food and Beverage
7.89
Food received favorable reviews with specific praise for breakfast made by the chef.
Overall Experience
8.36
Despite some issues, many reviews reflected a positive overall impression of the stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 12:45

Property Description

Luxurious Accommodations
Indulge in spacious guest rooms at Marriott Springfield Downtown with marble floors and granite sinks. Enjoy picturesque views of Connecticut River from select rooms.

Dining Excellence
Savor a variety of American cuisine options at the Bridge 22 Restaurant. Experience a culinary journey without leaving the comfort of the hotel.

Prime Location
Explore nearby attractions like the Dr. Seuss Museum and Six Flags theme park just a short distance away. The convenience of reaching the Basketball Hall of Fame and a casino within minutes adds excitement to your stay.

Book now to experience luxury, dining, and convenience at Marriott Springfield Downtown.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BDL

Location

Guest Reviews

8
Based on 375 reviews
Cleanliness: 6.89
Service: 8.36
Location: 8.4
Room Quality: 7.85
Amenities: 8.38
Value for Money: 7.84
Food and Beverage: 7.89
Overall Experience: 8.36
V
Vaughn • solo_traveller • us
8
2026-08-13 • via Nuitee
M
Mansoor • couple • ca
4
Not expected as per brand name, elevators were smelly ...smelling like some one pissed.
Pros:

Room was bad, air condition was not working had to change room at 2.00 am

Cons:

Room was bad, air condition was not working had to change room at 2.00 am

2026-08-12 • via Nuitee
C
Camila • solo_traveller • co
2
Nice facilities, but very poor service
Pros:

👍

Cons:

The service was really disappointing. Breakfast took over 40 minutes, and I wasn’t even able to eat it because it never arrived and I had to leave, even though it had already been paid for. The front desk staff were not helpful or service-oriented either. Overall, a very poor customer service experience.

2026-08-07 • via Nuitee
A
Ana • solo_traveller • cr
10
Pros:

Limpio , personal amable , room service exc

2026-08-07 • via Nuitee
D
dwah617 • Family
6
Hotel Great, hotel restaurant terrible
Pros:

Hotel location and room were great! Very spacious and hotel staff were great! Parking onsite for vehicles u see 6’4” only. It is cheaper to reserve room with parking rather than pay after and can come and go as you please with the parking package.

The three stars relates to the onsite restaurant, Bridge 22. What a mess. We arrived at 11:30am, there was only 2 other customers in the restaurant. They had switched from breakfast to lunch. Service took forever, food took forever and the waitress dropped the check when she dropped our plates to the table. I ordered a flatbread pizza, which arrived half cooked the cheese was melted, not baked. Cappacino was not a cappacino. Try next door at MGM similar priced options that are worth it.

There is a fridge with no freezer component in the room and no microwave, there is a single cup coffee maker, with coffee provided. There is a Starbucks across the street from the hotel, however their hours vary.

Again, hotel great, restaurant terrible.

2026-08-02 • via Tripadvisor
R
Renske • family_with_children • nl
8
Prima en mooi hotel!
Pros:

De gym!! Prachtig mooi en heel ruim. Kamers waren ook ruim en netjes.

Cons:

Springfield zelf viel erg tegen. Dus de accommodatie zelf is prima, maar er is naast de Basketball of Fame echt niets te doen daar in de buurt.

2026-08-02 • via Nuitee
L
Luis • family_with_children • us
4
Staff was friendly and location was good the problem is maintenance and cleanliness.
Pros:

Location

Cons:

Overall Cleanliness and condition of the room

2026-07-22 • via Nuitee
L
Leila • family_with_children • us
9
2026-07-20 • via Nuitee
H
Halimah • couple • us
10
Pros:

I loved how close the location was to the train station. Also the pool stayed open until 10pm which was great. Visiting from New York this hotel is in my list to return.

2026-07-20 • via Nuitee
M
Michael • couple • us
10
2026-07-19 • via Nuitee
C
Chris • couple • us
8
2026-07-18 • via Nuitee
F
Francis • family_with_children • us
9
A very good place to stay. I would go there again if I needed to.
Pros:

Parking was very convenient but cost $20 per day

Cons:

Paying for parking

2026-07-15 • via Nuitee
M
Mariah • family_with_children • us
10
I went for an overnight with my son and everyone was so friendly!
Pros:

It was a great location! Right in downtown, but also very close to connecting highways.

2026-07-15 • via Nuitee
Y
Yael • family_with_children • us
10
2026-07-11 • via Nuitee
J
joseph • solo_traveller • us
10
Pros:

Very clean, comfortable in the staff was amazing

2026-06-21 • via Nuitee
A
Anderson • family_with_children • us
9
Amazing location with convenient parking but not enough coffee!!!!
Pros:

Great location, nice shower, clean room and friendly, helpful staff

Cons:

The room had kind.of a funny odor. Not terrible, just a stuffy, stale smell. My reservation said it included breakfast but it did not. I do wish there was complimentary coffee available for guests in the lobby.

2026-05-26 • via Nuitee
E
Eleonora • extended_group • us
9
2026-05-26 • via Nuitee
A
Ana • extended_group • fr
8
Nice hotel for overnight stay
Pros:

Clean, spacious

Cons:

Parking machine was blocked when we arrived. Espresso cost 4 dollars!

2026-05-23 • via Nuitee
B
Bouchard • couple • us
8
Pros:

Good location.

Cons:

The dining room was under staffed. Dinner and breakfast was a 2 hour commitment and we nearly missed our daughter’s graduation. The server forgot my husband’ s chowder.

2026-05-20 • via Nuitee
T
T5205HUrichardh • Family
2
Horrible thieves!!
Pros:

Avoid this hotel!! We were charged for a room that we NEVER BOOKED, NEVER RECEIVED A CONFIRMATION EMAIL FOR, NEVER WANTED, NEVER NEEDED and NEVER KNEW EXISTED until we arrived home and saw we were charged for 2 rooms. When we arrived we were handed the keys to 1 room. Because we didn’t book a second room so IF in the system there was another reservation WHY wouldn’t they have said how about your second room!! Getting a hold of the manager took 2 days. We have receipts for everything that we booked and not in any of that was a 2nd room. This is a giant scam for a weekend wedding we were attending and the prices were OUTRAGEOUS or we wouldn’t even be complaining. But $300 plus is a LOT for our family. I would be very careful when booking and i will NEVER stay at a Marriot again. When they do the right thing I’ll update my reviews but until then stay away from this hotel.

2026-05-19 • via Tripadvisor