Hot Springs Medical and SPA

Hotels
9.3 (6470 reviews)
1901 23 , Banya , bg

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Free
Children allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Clubhouse
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Cleanliness
Friendly staff
Excellent amenities
Value for money
Cons:
Minor service delays
Issues with room temperature

Categories

Cleanliness
9.2
Multiple reviews highlighted cleanliness, noting that it was extremely clean and well-maintained.
Service
9.4
Overall, reviews praised staff for being polite and helpful, but some did mention lapses in service during busy times.
Location
9.5
Reviews indicated a pleasant location with good amenities nearby, contributing to an enjoyable stay.
Room Quality
9.2
Generally positive sentiments towards room quality, though there were mentions of temperature issues.
Amenities
9.7
The spa and pool facilities received high praise from guests.
Value for Money
9.2
Guests felt that the experience offered good value relative to the price.
Food and Beverage
8.7
While food was largely praised, a few reviews cited minor issues with breakfast quality.
Overall Experience
9.5
Majority of reviews reflected a very positive overall experience with slight reservations in specific areas.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 20:58

Property Description

Luxurious Spa Experience
Indulge in the ultimate relaxation at our indoor and outdoor pools with mineral water and hydromassage jets. Pamper yourself at the spa center offering a sauna, steam bath, Turkish hammam, and massages.

Elegant Accommodations
Experience comfort in our elegantly decorated units with mountain or forest views. Enjoy amenities like a flat-screen TV, minibar, and a private bathroom with premium toiletries and bathrobes.

Farm-to-Table Dining
Savor a buffet breakfast with various options and organic produce from our farm. Delight in local and Mediterranean cuisine at our restaurant, and unwind at the lobby bar.

Book now for an unforgettable stay at Hot Springs Medical and SPA in Banya, your gateway to relaxation and luxury.

Important information:

Room rates on 31 December include a gala dinner. Extra guests will be charged separately.

Please note that entrance to the Thermal Area of the SPA is not allowed to children below 14 years.

Free shuttle service to the Gondola elevator in Bansko is offered during the winter season.

The aquapark is open during summer season.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 5 years old stay for free when using an available cot.
    Children from 6 years old to 11 years old stay for BGN 60 per person per night when using an available extra bed.
    People 12 years old and over stay for BGN 80 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9.3
Based on 6470 reviews
Cleanliness: 9.2
Service: 9.4
Location: 9.5
Room Quality: 9.2
Amenities: 9.7
Value for Money: 9.2
Food and Beverage: 8.7
Overall Experience: 9.5
E
Evgenia • solo_traveller • bg
10
Pros:

The gluten free food

Cons:

Everything was Ok

2026-05-23 • via Nuitee
E
Evgenia • solo_traveller • bg
10
2026-05-23 • via Nuitee
I
Irina • solo_traveller • bg
9
Pros:

Басейн е чудесен, спа зона също

Cons:

Смяна на мокри хавлии и халати доста не удобна, трябва да отидеш в стая и търсиш камилиерка, а ако ти трябва до бассейна- няма как. Също работа на дюзи във външен басейн и чичури във вътрешен ограничена и по време и по количество.
И пиша ощо веднъж, че матраци в стаите са прекалено меки . Това създава проблем за хора с проблеми на опорно-двигателна функция, които , в същост, са голяма част от гостите ви.

2026-05-23 • via Nuitee
J
Jasmina • solo_traveller • mk
10
2026-05-22 • via Nuitee
M
Monika • family_with_children • bg
9
Като цяло хотела има прекрасно спа, удобно за семейства
Pros:

Един от любимите ни хотели

Cons:

Храната този път не покри очакванията ни. Не така прясна, свежа и вкусна…

2026-05-22 • via Nuitee
E
Elena • solo_traveller • bg
10
Pros:

Както винаги прекрасно СПА, разнообразна и качествена храна на закуска и вечеря в основния ресторант, а също и различни опции за обяд в СПА ресторанта. Забележителна чистота в общите части и в стаите. Това, което приятно ме изненада още повече е, че водата в басейна този път беше достатъчно топла за моите предпочитания.
Любим хотел на семейството ни.

2026-05-21 • via Nuitee
A
Aleaxander • couple • il
10
2026-05-21 • via Nuitee
H
Hristo • solo_traveller • bg
10
2026-05-21 • via Nuitee
M
Mirela • solo_traveller • bg
10
2026-05-21 • via Nuitee
A
Angelina • solo_traveller • gb
8
2026-05-20 • via Nuitee
N
Nikolay • family_with_children • bg
10
2026-05-20 • via Nuitee
R
Rozalina • couple • bg
10
2026-05-19 • via Nuitee
R
Rozalina • couple • bg
10
2026-05-19 • via Nuitee
V
Veselinov • family_with_children • bg
9
2026-05-18 • via Nuitee
S
Stefan • couple • de
10
2026-05-18 • via Nuitee
G
Galya • family_with_children • ch
10
Highly, highly recommended!
Pros:

My expectations have been definitely exceeded: child friendly, but also adults friendly; the food was extraordinary; the cleanliness and the enough space for everybody; and the amazing spa. Well done!

Cons:

Please consider changing your toiletries. The quality was not good - I literally had to fight with the conditioner, and having in mind that we are all day in mineral water, their quality is essential.

2026-05-18 • via Nuitee
R
Rashko • family_with_children • bg
10
2026-05-18 • via Nuitee
T
Tochev • solo_traveller • bg
10
Pros:

Всичко

2026-05-18 • via Nuitee
Моника • family_with_children • bg
10
2026-05-16 • via Nuitee
K
Kaloianov • family_with_children • bg
10
2026-05-15 • via Nuitee