Hot Springs Medical and SPA

Hotels
9.3 (6817 reviews)
1901 23 , Banya , BG
+359 88 833 7337

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Cleanliness
Friendly staff
Excellent amenities
Value for money
Cons:
Minor service delays
Issues with room temperature

Categories

Cleanliness
9.2
Multiple reviews highlighted cleanliness, noting that it was extremely clean and well-maintained.
Service
9.4
Overall, reviews praised staff for being polite and helpful, but some did mention lapses in service during busy times.
Location
9.5
Reviews indicated a pleasant location with good amenities nearby, contributing to an enjoyable stay.
Room Quality
9.2
Generally positive sentiments towards room quality, though there were mentions of temperature issues.
Amenities
9.7
The spa and pool facilities received high praise from guests.
Value for Money
9.2
Guests felt that the experience offered good value relative to the price.
Food and Beverage
8.7
While food was largely praised, a few reviews cited minor issues with breakfast quality.
Overall Experience
9.5
Majority of reviews reflected a very positive overall experience with slight reservations in specific areas.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 20:58

Property Description

Luxurious Spa Experience
Indulge in the ultimate relaxation at our indoor and outdoor pools with mineral water and hydromassage jets. Pamper yourself at the spa center offering a sauna, steam bath, Turkish hammam, and massages.

Elegant Accommodations
Experience comfort in our elegantly decorated units with mountain or forest views. Enjoy amenities like a flat-screen TV, minibar, and a private bathroom with premium toiletries and bathrobes.

Farm-to-Table Dining
Savor a buffet breakfast with various options and organic produce from our farm. Delight in local and Mediterranean cuisine at our restaurant, and unwind at the lobby bar.

Book now for an unforgettable stay at Hot Springs Medical and SPA in Banya, your gateway to relaxation and luxury.

Important information:

Room rates on 31 December include a gala dinner. Extra guests will be charged separately.

Please note that entrance to the Thermal Area of the SPA is not allowed to children below 14 years.

Free shuttle service to the Gondola elevator in Bansko is offered during the winter season.

The aquapark is open during summer season.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

9.3
Based on 6817 reviews
Cleanliness: 9.2
Service: 9.4
Location: 9.5
Room Quality: 9.2
Amenities: 9.7
Value for Money: 9.2
Food and Beverage: 8.7
Overall Experience: 9.5
M
MKD Mitko • solo_traveller • mk
8
2026-10-13 • via Nuitee
M
Medaroska • solo_traveller • mk
9
2026-10-12 • via Nuitee
A
Aleksandar • couple • mk
10
2026-10-12 • via Nuitee
Y
Yefim • couple • il
9
Pros:

большие бассейны. внутренний и наружный. Великолепный спа центр, большие сауны и прекрасные комнаты отдыха.

Cons:

есть проблема с полотенцами для спа,нельзя мокрые полотенца оставить там ,а утром получить новые.Приходится мокрые полотенца нести в номер и сушить.Осенью это проблематично.Это большой минус.

2026-10-12 • via Nuitee
T
Tsvetelena • couple • bg
10
Pros:

Очарована съм от престоя си в хотела. Много просторни стаи и баня! Храната е на отлично ниво-разнообразна, вкусна и свежа! Спа центъра е отличен, басейни, спа зона! С удоволствие ще се върнем и го препоръчвам горещо!

Cons:

няма нещо, което не ми хареса

2026-10-12 • via Nuitee
K
Kiril • family_with_children • bg
10
2026-10-12 • via Nuitee
I
Ivan Antov • solo_traveller • de
9
Pros:

Всичко беше топ, изключвайки, че сервитьорите не бяха достатъчно проактивни, носих си сам бебешкия стол. Дигнете им парите за мотивация на тия хора.

Cons:

Писах горе

2026-10-11 • via Nuitee
Панчева • solo_traveller • bg
10
2026-10-11 • via Nuitee
D
Dimitar • couple • bg
9
2026-10-11 • via Nuitee
АНЕЛИЯ • family_with_children • bg
10
Любим хотел! Няма спад в услугите!
Pros:

Басейна

Cons:

Нищо

2026-10-11 • via Nuitee
A
Alexander • solo_traveller • bg
9
Still a great place to be
Pros:

As always great quality of service, food and facility.

Cons:

One thing was a bit unplesent. In the new children facility - Detska republika - there are rules for usage of the facility, that include no access in the play area for kids under 4 yeas and parents. And than yet a couple with a small kid around 2 years old was allowed to get in, and parents too, only because they were a friend with one of the persons in the facility.

2026-10-10 • via Nuitee
Олег • solo_traveller • ua
10
2026-10-10 • via Nuitee
M
Michel • couple • il
8
2026-10-10 • via Nuitee
Y
Yolina • solo_traveller • bg
9
Чудесно място за почивка
Pros:

Всичко е страхотно.

Cons:

Единствената забележка е към матраците - прекалено меки и почти потъваш.

2026-10-10 • via Nuitee
Надя • solo_traveller • bg
10
2026-10-09 • via Nuitee
L
Latinka • solo_traveller • mk
10
Ubava druzba vo ubav hotel
Pros:

Se bese ekstra smestuvanje spa bazen hrana usluga

Cons:

Premnugu pusaci na bazenot i pusenjeto na zatvorenata tarasa se osekase vnatre koga se sedese vo baro

2026-10-09 • via Nuitee
J
Jürgen • couple • de
10
2026-10-08 • via Nuitee
Марио • family_with_children • bg
10
2026-10-08 • via Nuitee
K
Kalin • family_with_children • bg
10
2026-10-07 • via Nuitee
O
OLENA • couple • il
9
2026-09-19 • via Nuitee