Hot Springs Medical and SPA

Hotels
9.3 (6174 reviews)
1901 23 , Banya , bg

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Free
Children allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Clubhouse
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
See all facilities

Review Highlights

Pros:
Cleanliness
Friendly staff
Excellent amenities
Value for money
Cons:
Minor service delays
Issues with room temperature

Categories

Cleanliness
9.2
Multiple reviews highlighted cleanliness, noting that it was extremely clean and well-maintained.
Service
9.4
Overall, reviews praised staff for being polite and helpful, but some did mention lapses in service during busy times.
Location
9.5
Reviews indicated a pleasant location with good amenities nearby, contributing to an enjoyable stay.
Room Quality
9.2
Generally positive sentiments towards room quality, though there were mentions of temperature issues.
Amenities
9.7
The spa and pool facilities received high praise from guests.
Value for Money
9.2
Guests felt that the experience offered good value relative to the price.
Food and Beverage
8.7
While food was largely praised, a few reviews cited minor issues with breakfast quality.
Overall Experience
9.5
Majority of reviews reflected a very positive overall experience with slight reservations in specific areas.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 20:58

Property Description

Luxurious Spa Experience
Indulge in the ultimate relaxation at our indoor and outdoor pools with mineral water and hydromassage jets. Pamper yourself at the spa center offering a sauna, steam bath, Turkish hammam, and massages.

Elegant Accommodations
Experience comfort in our elegantly decorated units with mountain or forest views. Enjoy amenities like a flat-screen TV, minibar, and a private bathroom with premium toiletries and bathrobes.

Farm-to-Table Dining
Savor a buffet breakfast with various options and organic produce from our farm. Delight in local and Mediterranean cuisine at our restaurant, and unwind at the lobby bar.

Book now for an unforgettable stay at Hot Springs Medical and SPA in Banya, your gateway to relaxation and luxury.

Important information:

Room rates on 31 December include a gala dinner. Extra guests will be charged separately.

Please note that entrance to the Thermal Area of the SPA is not allowed to children below 14 years.

Free shuttle service to the Gondola elevator in Bansko is offered during the winter season.

The aquapark is open during summer season.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 5 years old stay for free when using an available cot.
    Children from 6 years old to 11 years old stay for BGN 60 per person per night when using an available extra bed.
    People 12 years old and over stay for BGN 80 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9.3
Based on 6174 reviews
Cleanliness: 9.2
Service: 9.4
Location: 9.5
Room Quality: 9.2
Amenities: 9.7
Value for Money: 9.2
Food and Beverage: 8.7
Overall Experience: 9.5
H
Hristina • family_with_children • bg
10
2026-03-21 • via Nuitee
D
dimomil • family_with_children • bg
10
2026-03-21 • via Nuitee
T
togay • family_with_children • tr
10
2026-03-21 • via Nuitee
E
Elena • couple • bg
10
Pros:

Три пъти го посещавам за 4 години и продължават да държат ниво. Много комфортен и поддържан хотел, който преспокойно отговаря на 5 звезди. Храната е 10/10.

Cons:

Към 21:00 вечерта на вечеря част от нещата (предимно десертите) вече бяха свършили и не се зареждаха до края на вечерята (22:30 ч.). Хотелът е семейно ориентиран и беше доста шумно заради децата, чиито родители ги бяха оставили без надзор. В лобито също не може да се изпие кафе на спокойствие.

2026-03-20 • via Nuitee
P
Petar • solo_traveller • bg
8
2026-03-20 • via Nuitee
R
Roman • couple • ro
10
Foarte frumos sejurul
Pros:

Tot

Cons:

Totul a fost minunat!

2026-03-20 • via Nuitee
V
Valeri • extended_group • md
10
2026-03-20 • via Nuitee
A
ALEKSANDROV • couple • bg
4
Pros:

Басейните са големи , стаите са уютни . Закуската е вкусна .

Cons:

Храната е с много ограничен избор. Още по-абсурдното е, че ако основните ястия са предимно сухи и ако искаш вода – трябва да си я платиш. Това при положение, че се води all inclusive! Вода има само на закуска – с други думи: „кой пил – пил, който не е – да е“. Ако решиш да си купиш – малка бутилка 330 мл струва 1.20 лв. Напълно нелепо. Плащаш сума, равна на минимална заплата за 2 нощувки, и дори не ти осигуряват безплатна вода.

В парните бани миризмата е на спарено и задушно. Вместо нормален душ със слушалка, с който да се охладиш, има един маркуч – буквално като да си на село в градината. Т
Солната стая е голям провал – почти невъзможно е да влезеш, защото е постоянно пълна. А когато най-накрая успееш – вътре няма никакъв ефект. Дори направих „експеримент“ – пипнах камъните и си близнах пръста, но не беше солено. Изобщо не се усеща, че си в солна стая – нито по кожата, нито по дрехите. В други солни стаи, които съм посещавала, косата ми буквално побелява от солта – тук нищо подобно.

2026-03-20 • via Nuitee
I
Iliyan S • family_with_children • bg
10
Pros:

All facilities, food and spa.

2026-03-20 • via Nuitee
L
lidija • family_with_children • mk
10
2026-03-19 • via Nuitee
Румяна • couple • bg
10
Превъзходен хотел
Pros:

Храна,комфорт,обслужване-всичко беше отлично

2026-03-19 • via Nuitee
V
Veneta • couple • bg
9
2026-03-18 • via Nuitee
I
Ifigenia-Nikos • extended_group • gr
9
2026-03-17 • via Nuitee
M
Maria • family_with_children • bg
10
2026-03-17 • via Nuitee
Емануел • family_with_children • bg
10
2026-03-17 • via Nuitee
Саня • family_with_children • bg
10
2026-03-16 • via Nuitee
T
Tomov • family_with_children • nl
9
Pros:

the spa and the food are really, really nice

Cons:

when we visited, the hotel has a central heating issue which left our room too hot so we had to leave windows open to be comfortable

2026-03-16 • via Nuitee
N
Nikolai • family_with_children • bg
10
2026-03-16 • via Nuitee
P
Petya • family_with_children • bg
6
Cons:

Външния басейн беше с много голяма разлика от вътрешния ( беше доста по -хладен, сутрин даже студен като за март месец). 2024та съм посещавала хотела последно и басейните бяха с еднаква t и външния беше топъл.

2026-03-16 • via Nuitee
E
Elena • family_with_children • bg
10
2026-03-16 • via Nuitee