Marriott Saddle Brook

ubicación

WATCH OUT FOR YOUR PERSONAL BELONGINGS!!! – KEEP YOUR "DO NOT DISTURB" SIGN ON YOUR DOOR

During a recent business trip, I returned to my hotel room and found my suitcase opened and its contents disturbed.

I immediately checked my personal belongings and discovered that an item was missing. I went straight to the front desk to report the situation, but the front desk manager only stated that she would leave a note for her manager to investigate.

The following morning, I spoke with the housekeeping manager. She also took notes and assured me that she would review the matter and contact me, which never happened. Despite having five separate interactions with hotel staff over a 48-hour period regarding the disappearance of my property from my hotel room, I was forced to check out without receiving a proper response, resolution, or any written documentation.

The lack of communication and accountability regarding a security incident involving my room is completely unacceptable.

Since I was scheduled to leave that Friday, I requested the General Manager's email address and submitted a formal written complaint seeking resolution regarding the removal of my personal property from my room.

The General Manager committed to calling me on Monday. Today is Thursday, and I have still not received that call.

At this point, it appears I will need to escalate this matter through Marriott's corporate claims process.

MY ADVICE TO FUTURE GUESTS:

Avoid staying at this hotel if possible.
If you do stay here, do not leave valuable personal belongings unattended in your room.
Keep your "Do Not Disturb" sign displayed on your door at all times.

I DO NOT RECOMMEND THIS HOTEL.

it was a very nice and clean hotel, i just had a problem with the inside lock to prevent unexpected entry from staff or guests, the lock was broken like screws very loose causing the door to be compromised if accidentally opened from the outside. i reported it and security came to tighten the screws. i thought it was done, i checked later and it was still loose so we slept loosely because the door couldn’t be secured from inside. overall the room was clean

Pretty misleading. A Marriott off the side of the highway with a huge parking lot that you have to pay to park in. Parking is run by a 3rd party so no waiver from the hotel. I’m a loyal Marriott member but this is stupid. Wouldn’t stay here again.

I stayed at the Marriott Saddle Brook hotel in April 2026 and reserved 3 rooms for my family and I. However, the hotel incorrectly charged my credit card for a 4th room that was never part of my reservation and was not under my name. Despite multiple attempts to resolve the issue, the hotel has still not addressed the unauthorized charge or provided a refund. I would strongly advise others to carefully review their hotel bills before checking out and monitor credit card statements after check out.

The hotel has yet to respond to my inquiry, which I made almost two months ago, and neither has the hotel responded to my credit card company’s inquiry.

I’m a Marriott Titanium status member with 1,500 hotel nights stayed globally.