Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
Business center
See all facilities

Review Highlights

Pros:
Prime Central Park location and views
Friendly, professional and attentive staff (Executive/club lounge praised)
Beautiful historic lobby and classy property
Club/executive lounge and good breakfast options
Cons:
Room quality concerns: hard/lumpy mattresses, small or dingy suites
Cleanliness issues for some guests (moths, missed servicing)
Perceived poor value / overpriced; deceptive breakfast-credit rates
Occasional noise from elevators/loading area and slow restaurant service

Categories

Cleanliness
6.5
Mixed but notable cleanliness issues in multiple reviews (rooms described as dingy, not serviced one day, presence of moths) warrant a below-target score.
Service
9.5
Generally excellent and professional staff widely praised (names like Julette highlighted, staff called 'incredible' and 'friendly'), with a few isolated negative interactions reported; overall strong service performance justifies a high score.
Location
10
Overwhelmingly positive — repeatedly described as ideal, directly on Central Park with breathtaking views; location is a standout strength across reviews.
Room Quality
6
Several complaints about room issues: hard/lumpy mattress, small and dingy suites, noisy rooms (elevator and service area noise), and an unusable refrigerator in one case — merits a below-target rating.
Amenities
9
Club/executive lounge and breakfast facilities are praised and add significant value; gym noted as small and equipment slightly dated, but overall amenities are well regarded.
Value for Money
5.5
Multiple reviewers called the hotel overpriced or not good value (high nightly rates, deceptive 'included breakfast' credit), so value is a clear weak point.
Food and Beverage
8
Breakfast and lounge offerings receive positive mentions, but restaurant service was reported as extremely slow and a deceptive breakfast-credit policy lowers the score somewhat.
Overall Experience
9.5
Despite some room, cleanliness, and value concerns, many guests strongly recommend the hotel for its location, views, historic lobby and excellent staff, producing a very positive overall impression.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-06-30 06:45

Property Description

Luxurious Midtown Manhattan Hotel on Central Park

Elegant Rooms with High-Tech Amenities
Indulge in luxurious rooms featuring custom-designed furniture, flat-screen TV with cable, and minibar. Enjoy Internet TV with access to Netflix, HuluPlus, YouTube, and Pandora for entertainment.

Spa Services and 24-Hour Fitness Centre
Relax with spa treatments and stay fit at the 24-hour fitness center. Get assistance with local tours and entertainment from the concierge. Limousine services and airport transfers can be arranged for convenience.

SOUTHGATE Bar & Restaurant
Experience locally-sourced small plates and drinks at the on-site SOUTHGATE Bar & Restaurant.

Experience luxury and convenience at JW Marriott Essex House New York. Book now for an unforgettable stay!

Important information:

Please note, 'breakfast included' rates provide $100 USD daily credit per room towards breakfast in the restaurant.

Please note all images may not correspond to the actual room received.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.
In the event of an early departure, the property will charge you the full amount for your stay.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LGA

Property Policies

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Public parking is possible at a location nearby (reservation is not needed) and costs USD 100 per day.

  • Internet

    WiFi is available in all areas and costs USD 16.95 per 24 hours.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    People no matter the age stay for US$75 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8
Based on 523 reviews
Cleanliness: 6.5
Service: 9.5
Location: 10
Room Quality: 6
Amenities: 9
Value for Money: 5.5
Food and Beverage: 8
Overall Experience: 9.5
J
jbliv • Solo travel • Chicago, Illinois
10
Absolutely Wonderful Stay At This Iconic Property
Pros:

TLDR - An amazing stay at this iconic NYC luxury property with a phenomenal suite upgrade through NUAs, one of the nicest executive lounges I’ve experienced, and lovely staff. Steps from everything this property is a winner for me.

I had a July 4th weekend stay at the JW Marriott Essex House in NYC. Having lived in this amazing city and always seeing this iconic Central Park South property, I was excited to finally stay here.

NUAs cleared almost a week out which was shocking and I was upgraded to a high floor Manhattan suite which actually had some great Central Park views from the living room.

Check-in was seamless with lovely staff who made me feel welcomed from the moment I arrived.

The room was spacious and lovely, very well maintained with an entry hall, half bath, huge living room and spacious bedroom with gorgeous Manhattan views. The bathroom featured a walk-in shower, soaking tub, single vanity and toilet area. Housekeeping was well-executed. Couldn’t have been happier.

Even though it was a busy July 4th weekend and crowds in town for World Cup game on July 5th, I never heard noise in the hallway or adjoining rooms. The AC worked very well during a horrible heat wave.

The executive lounge was one of the nicest I’ve encountered in my worldwide Marriott stays. The space is very large and well-appointed. Breakfast was really lovely and the staff were so friendly. I never made it down for evening offerings since they don’t offer weekends but can only imagine they are nice also. Also loved having stacks of New York Times available every day including Sunday!

Don’t forget to take advantage of the destination fee benefits which will pay for the fee. Ask the front desk for a card which outlines all the amenities.

An absolutely perfect stay at an iconic NYC property steps from everything!

2026-07-07 • via Tripadvisor
V
Victor • couple • us
8
Pros:

Todo a excepción de que nos dieron una habitación demasiado chica a pesar de haber pedido un habitación con vista al central park y que sea grande … es la primera vez que nos dan esta hab tan pequeña y se supone que nos iban a cambiar y no lo hicieron

Cons:

La hab que nos dieron a pesar de que habíamos solicitado una igual a la que siempre estamos

2026-07-06 • via Nuitee
P
paul19602013 • Family • Brighton, East Sussex, England
10
Prime Spot opposite Central Park
Pros:

Ideal hotel for getting around New York. Rooms and food excellent

2026-07-05 • via Tripadvisor
K
Karim • solo_traveller • lb
8
2026-06-27 • via Nuitee
N
Nazieh • couple • sa
10
2026-06-26 • via Nuitee
P
Pawel • family_with_children • pl
9
Pros:

Lage

Cons:

-

2026-06-25 • via Nuitee
M
Matis • couple • fr
10
2026-06-24 • via Nuitee
E
emin • couple • tr
7
2026-06-23 • via Nuitee
J
Joaquin • solo_traveller • cl
7
2026-06-22 • via Nuitee
A
Anni • solo_traveller • us
10
Crazy weekend (Knicks win playoff, Puerto Rican Day Parade) with hotel providing peace and sanctuary
Pros:

Absolutely beautiful property on the park with exceptionally kind and professional staff.

Cons:

N/a

2026-06-15 • via Nuitee
A
Ana Maria • couple • br
10
2026-06-05 • via Nuitee
D
Dehner • couple • us
10
An ideal location and breathtaking view of Central Park.
Pros:

The location was ideal for our needs.

Cons:

I requested a refrigerator for the room. It was set too low and it froze anything we placed in, rendering it useless for our needs.

2026-06-04 • via Nuitee
A
ali • couple • tr
1
2026-05-29 • via Nuitee
A
ali • family_with_children • tr
1
Pros:

Konumunu

Cons:

Çok pisti

2026-05-29 • via Nuitee
A
Anupam • solo_traveller • au
7
Could be better. Not really value for money
Pros:

Clean and location

Cons:

Black serving lady with a flower in her long hair clearly needs to learn customer service

2026-05-22 • via Nuitee
J
Jonerick • Business
4
Hard lumpy bed vs Historic pretty lobby
Pros:

Terrible hard lumpy old mattress. Yes, the lobby is pretty and historic. You will think it’s luxury but…. That awful bed. Meanwhile a $27 bottom of the barrel Manhattan. Total Yuck. Marriott Group never fails to astound at their poor value. $589 per night. Three nights. We should have moved.

2026-05-20 • via Tripadvisor
D
Dewi • family_with_children • ca
4
Disappointing, much preferred the Langham
Pros:

Location
Historical details

Cons:

Included Breakfast rate was deceptive. Not included, just a restaurant credit for $100 which is barely enough for 2 people. Service at restaurant was extremely slow.

Suites are small and dingy. Not serviced one day. Room had moths.

2026-05-18 • via Nuitee
E
ElizabethBentley • Solo travel
2
Worst night ever
Pros:

It is 3 am in the morning. I came to the Essex House for respite as there was a fire in my UWS building and I needed a good nights sleep. We used 126000 points and Tim gave me a room in the back where garbage trucks woke me up intermittently every hour, 1 am, 2 am and now - it's 3 am. I must be right above the Marriott loading area. Awful thing to do to a fellow New Yorker. Yolette informed me in the most inauthentic voice that "I do not have any other room for you" and then hung up on me! Wow. Do not stay here!

2026-05-07 • via Tripadvisor
4
488do • Solo travel
10
Strong Recommendation
Pros:

I have just checked out after spending a few days at Essex House for a long weekend. I strongly recommend staying at the hotel.

The hotel is at a great location overlooking Central Park with phenomenal views as you wake up every morning. In addition, to a great location the staff are incredible. I strongly recommend you get a room with access to the Executive Lounge as Julette and her team did a great job at looking after me and making me feel welcome.

Additionally, if you get a room on a high floor, there’s almost no noise at all so you won’t have any problems if you’re a light sleeper (like myself).

The only slight criticism I might have is that the gym is a bit small and they could benefit from slightly newer equipment.

2026-05-03 • via Tripadvisor
I
ibrahim • family_with_children • sa
10
2026-04-27 • via Nuitee