DoubleTree by Hilton Hotel Syracuse

Hotels
•
Doubletree by Hilton
7.9 (488 reviews)
6301 State Route 298 , East Syracuse , us

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Free
Children allowed
Pets allowed

Facilities

Free beach shuttle
Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Terrace
Pets allowed
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Helpful staff
Convenient location
Good buffet breakfast
Cons:
Uncleanliness in rooms
Slow service
Dated facilities

Categories

Cleanliness
6.98
Multiple instances of uncleanliness noted, including dirty sheets and room not thoroughly cleaned.
Service
8.95
Many staff members were helpful and accommodating despite some service issues.
Location
8.49
Generally safe and conveniently located, close to the airport.
Room Quality
7.44
Rooms were clean but noted to be somewhat dated, with uncomfortable beds.
Amenities
7.97
Good amenities available but with some inconsistencies like the pool water temperature.
Value for Money
7.43
Some complaints about the breakfast not being included despite expectations.
Food and Beverage
8.48
Buffet breakfast noted as fantastic, but other food service was slow.
Overall Experience
7.45
Overall, a mixed experience with positives balanced by notable negatives.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 02:20

Property Description

Convenient Location

Located in East Syracuse, New York, Doubletree by Hilton Hotel Syracuse offers free shuttle services to Syracuse Hancock International Airport, ensuring a hassle-free arrival and departure for guests.

Luxurious Amenities

Guests can enjoy the indoor pool, modern gym, and hot tub during their stay. The rooms are equipped with coffee facilities and cable TV, providing comfort and entertainment. The on-site business center caters to any work needs, while free toiletries in the en suite bathroom add a touch of luxury.

Delicious Dining Options

Seasons - An American Tavern serves delectable American cuisine, and guests can also opt for room service for a cozy night in.

Book your stay at Doubletree by Hilton Hotel Syracuse for a perfect blend of convenience, luxury, and great dining experiences.

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SYR

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

7.9
Based on 488 reviews
Cleanliness: 6.98
Service: 8.95
Location: 8.49
Room Quality: 7.44
Amenities: 7.97
Value for Money: 7.43
Food and Beverage: 8.48
Overall Experience: 7.45
E
Edie • family_with_children • ca
10
Very comfortable stay, the staff were exceptional .
Pros:

The breakfast was excellent but a little overpriced.
The only negative was the freezing cold elevator

Cons:

The elevator was freezing cold, so were the hallways, you needed to wear a winter parka in them

2026-01-27 • via Nuitee
J
JoAnne • couple • us
5
My stay was ok, need updating!!
Pros:

Fine

Cons:

Needs some up darting. They have doors ducked tape, the rug was grungy old and the bathroom need up date. Cracking tile dirty floors the corners were dirty and black. The shower head half of it worked.

2026-01-25 • via Nuitee
C
CARLOS • family_with_children • us
10
2026-01-25 • via Nuitee
A
Amy • family_with_children • us
9
2026-01-23 • via Nuitee
J
James • solo_traveller • us
9
Would go again
Pros:

Nice people

Cons:

Shower curtain had strong funky odor

2026-01-19 • via Nuitee
T
Tammie • family_with_children • us
6
It was ok. Nothing fancy but not the worst.
Pros:

The room was smaller and the beds were not as big as I expected. The bathroom was out dated and dirty. There were a couple dead bugs. Nothing on the beds, but in the bathroom. Just expected for a Hilton to be better.

Cons:

I thought the breakfast was included with the stay, but didn't realize i had to buy a breakfast pass for it to be free.

2026-01-19 • via Nuitee
L
Lobsang • extended_group • us
10
2026-01-19 • via Nuitee
I
Ismael • family_with_children • us
7
Pros:

The poole and roms are in good condition
The food served is of heat quality and flavor

Cons:

The stay was scheduled through booking.com and it showed breakfast included, it did not. Please reach out to booking.com so it isn't misleading.
The room had a couple spider webs.

2026-01-19 • via Nuitee
F
FRANK • couple • us
6
Pros:

The restaurant and lobby area looks beautiful. Morning breakfast if you chose to have, was an amazing setup. A nice amount of options.

Cons:

The shower water filled up while taking a shower.
If water got on the floor from shower, remained for a while.
Bathroom was a little small.
You can hear your neighbor even cough.

2026-01-16 • via Nuitee
R
Robert • family_with_children • us
10
2026-01-15 • via Nuitee
B
Barnes • couple • au
9
2026-01-03 • via Nuitee
A
Alexander • couple • us
10
2026-01-03 • via Nuitee
C
CIERRA • couple • us
7
Ok
Pros:

Convenience of being available The staff was also very helpful, The Guy who came to change out sheets was very nice and apologize , The Staff also took a percentage off my bill the next morning due to the uncleanliness.

Cons:

I didn’t like the dirty sheets and having to wait a hour for someone to come change them out and the toilet not being flushed ….

2026-01-02 • via Nuitee
H
Hollister • family_with_children • us
7
2025-12-16 • via Nuitee
M
mayraz965 • Family
2
Never going back
Pros:

Last year we stayed here and the room was clean and restaurant was open.
This last visit will be my last.
Long strand of Hair on the Shower wall, carpets are dirty, shelf in bathroom where hairdryer was dusty looked like it had not been cleaned in months,
Blood stain on bed sheet.

2025-12-02 • via Tripadvisor
S
Stefan-Ciprian • family_with_children • us
3
Will not go there again soon
Cons:

Hotel personnel already finished cleaning the room before I checked out. Found cleaning personnel in my room when I got back to the hotel. Never had that ever happening before, felt unvalued as a customer.
As a side note: I don’t blame the cleaning personnel, they were doing their job.

2025-12-02 • via Nuitee
S
Sharonda • solo_traveller • us
8
Pros:

Safe location clean rooms

Cons:

Kind of dated

2025-12-01 • via Nuitee
F
Frederick Kenneth • solo_traveller • za
6
Average
Cons:

The restaurant was only open for breakfast and dinner. Very expensive and not value for money.

2025-10-26 • via Nuitee
T
teresa • family_with_children • us
7
Pros:

Location

Cons:

Uncomfortable beds

2025-10-25 • via Nuitee
K
Kaori • solo_traveller • us
9
2025-10-18 • via Nuitee