Richmond Marriott

Hotels
•
Marriott Hotels & Resorts
8.6 (607 reviews)
500 East Broad Street , Richmond , us

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Children allowed

Facilities

Free beach shuttle
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Clean and comfortable accommodations
Outstanding customer service
Cons:
Cleanliness issues in the room
Parking difficulties

Categories

Cleanliness
7.81
There were mentions of unclean areas, particularly under the bed.
Service
9.78
General praise for staff, with specific commendations for Anna's excellent service.
Location
9.32
The location was highlighted as perfect and great for business trips.
Room Quality
8.27
The room was described as nice, but with some issues like a chipping tub.
Amenities
8.3
Amenities were generally good, though some facilities like the lounge had shortcomings.
Value for Money
8.26
Good price point mentioned, generally considered reasonable.
Food and Beverage
8.31
Positive feedback on food quality at the hotel restaurant.
Overall Experience
8.78
While there were some issues, the overall experience was mostly positive due to staff and location.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 23:11

Property Description

Luxurious Accommodations
Located in downtown Richmond, the Marriott offers well-appointed guest rooms with stunning town views and free high-speed internet. Each room features a 27’’ TV with popular cable channels and ironing facilities for your convenience.

Dining Options
Indulge in a delicious meal at T-Miller’s Sports Bar and Grill or Fall Line Kitchen & Bar, open for breakfast, lunch, and dinner. Afterward, unwind at the Liberty Bar or Corner Rapid Bar for a refreshing cocktail, or grab a coffee at the onsite Starbucks.

Convenient Amenities
Stay active at the newly renovated fitness center or take advantage of room service for a relaxing evening. The hotel's skywalk connection to the Greater Richmond Convention Center and complimentary shuttle service to dining and entertainment venues make exploring the city a breeze.

Book your stay at Marriott Richmond for a luxurious and convenient experience.

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: RIC

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    Wired internet is available in the hotel rooms and is free of charge.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 41 per day.

Location

Guest Reviews

8.6
Based on 607 reviews
Cleanliness: 7.81
Service: 9.78
Location: 9.32
Room Quality: 8.27
Amenities: 8.3
Value for Money: 8.26
Food and Beverage: 8.31
Overall Experience: 8.78
R
Reginald • couple • us
10
2026-01-20 • via Nuitee
A
Abdullah • couple • us
10
Pros:

Cleaned

Cons:

Parking a lot

2026-01-19 • via Nuitee
D
Danna • family_with_children • us
10
Great experience.
Pros:

No complimentary breakfast.

Cons:

Parking expense.

2026-01-19 • via Nuitee
A
amy • family_with_children • us
9
2026-01-12 • via Nuitee
M
Marybeth • solo_traveller • us
8
Overall, a great long weekend.
Pros:

It was close to the event venue.

Cons:

The nightly rate was more than I would’ve liked to paid.

2026-01-12 • via Nuitee
M
Melani • family_with_children • us
2
Very chaotic!
Cons:

Had an unresolved maintenance issue with bathroom sink, phone wasn’t working , had to go down to desk to get assistance. Maintenance never came . Charged twice for room ( was later resolved after two weeks) charged smoking fee before ever checked out .

2026-01-12 • via Nuitee
L
Liz • family_with_children • us
5
Decent, but overpriced.
Pros:

Good proximity to restaurants and the convention center, beds were comfy and room was clean

Cons:

The room was very small and I think their queen beds are actually fulls. Our heat was broken and they put us right by the elevator bank so we could hear the elevators moving all night. The lobby restroom was also very dirty, with clogged toilets and ran out of TP. There was also no one at the front desk when we tried to check out.

2026-01-11 • via Nuitee
E
Ed • couple • us
10
It was an absolutely wonderful stay on New Year’s Eve. Everybody seemed to have a great time super breakfast.
2026-01-02 • via Nuitee
S
Sive • solo_traveller • us
8
2025-12-30 • via Nuitee
K
Kassie • couple • us
10
2025-12-28 • via Nuitee
G
Gloria • family_with_children • us
10
2025-12-21 • via Nuitee
C
Carolina • couple • us
10
2025-12-18 • via Nuitee
K
Keona • couple • us
8
2025-12-18 • via Nuitee
T
Tashae • couple • us
10
Very nice place to stay, I have no regrets.
Pros:

Cleanness, professionalism of staff, and good environment to get rest.

Cons:

Parking wasn’t the best, but made it work.

2025-12-14 • via Nuitee
K
KaTina • family_with_children • us
7
Pros:

The staff and the lobby was nice.

Cons:

The room bathroom needed updated the tub was chipping and the seal was coming up. The sink keep stopping up.

2025-12-13 • via Nuitee
H
Heather • couple • us
10
2025-12-08 • via Nuitee
M
Mary • couple • us
10
It was great!
2025-12-06 • via Nuitee
S
STACEY • couple • us
8
Beautiful hotel in the perfect location made our stay great!
Pros:

The location was perfect.

Cons:

Valet took an excessive amount of time when there was no one else waiting. It took 35 minutes to get my car.

2025-12-06 • via Nuitee
D
Daniel • extended_group • us
10
2025-12-04 • via Nuitee
A
Alexandre • couple • us
8
2025-11-24 • via Nuitee