Hilton St. Louis at the Ballpark

Hotels
•
Hilton Hotels & Resorts
7.6 (1162 reviews)
1 South Broadway , Saint Louis , us

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Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Friendly staff
Good breakfast options
Cons:
Unclean rooms
Poor heating
Closed amenities

Categories

Cleanliness
5.55
Multiple remarks about unclean conditions, such as pubic hair in shower and dirty windows.
Service
9.01
Caren received specific praise for her professional and helpful demeanor.
Location
9.05
Positively mentioned for convenience related to events and conferences.
Room Quality
6.51
Issues with heating and general room condition were noted, despite a clean sheet.
Amenities
7.54
Lack of expected amenities like the executive lounge impacted satisfaction.
Value for Money
7.5
High price point with several mentioned issues led to disappointment.
Food and Beverage
7.55
Breakfast was appreciated, but dinner options were criticized.
Overall Experience
8.12
Overall mixed feelings with appreciation for staff but disappointment in cleanliness and amenities.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 03:42

Property Description

Luxurious Accommodations
The Hilton St. Louis at the Ballpark offers elegant rooms with modern amenities including flat-screen TVs, coffee machines, and ergonomic work desks.

Top-Notch Facilities
Enjoy a rooftop bar with stunning views, an indoor pool, and a state-of-the-art fitness center during your stay. The hotel also boasts a business center and attentive concierge staff.

Dining Options Galore
Indulge in a variety of dining experiences, from American cuisine at Market Street Bistro to pizza at Imo's Pizza. Don't forget to try the steaks and seafood at Mike Shannon's restaurant.

Ready to experience luxury and convenience in the heart of St. Louis? Book your stay at Hilton St. Louis at the Ballpark now!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: STL

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in the hotel rooms and costs USD 9.95 per 24 hours.

  • Parking

    Public parking is possible at a location nearby (reservation is not needed) and costs USD 40 per day.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
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Guest Reviews

7.6
Based on 1162 reviews
Cleanliness: 5.55
Service: 9.01
Location: 9.05
Room Quality: 6.51
Amenities: 7.54
Value for Money: 7.5
Food and Beverage: 7.55
Overall Experience: 8.12
L
lynncD3867SH • Family
4
Highly unpleasant due to poor access
Pros:

Room was comfortable and nice. Staff are friendly. The elevator situation was a nightmare in the East Tower. One of three were broken. At night, they also devote one elevator for traffic to the rooftop bar, which made access to rooms even worse. Many people, laden with luggage like us, traversed multiple levels of stairs up and down due to the wait for elevators, which averaged 30 minutes. My wife did the steps with a cane because of a stress fracture in her knee. Unacceptable for the price we paid!

2026-03-15 • via Tripadvisor
R
robinhH8394EU • Couples
2
Disaster
Pros:

Do not stay here if you want a good nights sleep. I just got a few hours because someone had set up a whole drum set with speakers on the street corner below my room. I swear I’m not making this up. I wish I was It was after 3am when he stopped. The front desk just said sorry we can’t control outside of our hotel. My shower is clogged the water is up to my ankles and the room is disgustingly dirty. I expected Better from a Hilton. Staying in NYC was quieter than my experience here. This place is the absolute worst hotel I’ve ever stayed in.

2026-02-28 • via Tripadvisor
K
Kelley • couple • us
10
Pros:

Everyone here is very nice and helpful! Wonderful staff, rooms and very cleana

2026-02-28 • via Nuitee
A
Ashley • couple • us
10
2026-02-28 • via Nuitee
U
U1108ECderekd • Business
10
Great experience
Pros:

Great place. TJ is the man. Very helpful.

2026-02-27 • via Tripadvisor
G
Gulledge • couple • us
1
2026-02-27 • via Nuitee
S
Stephanie • couple • us
5
Paid too much for a room that reminds me of a super 8 motel.
Pros:

Conveniently located at the heart of STL.

Cons:

Stains on the furniture and bed. Dirt and crusty things on surfaces.

2026-02-26 • via Nuitee
C
clarencem756 • Solo travel
10
Extremely good service!
Pros:

I really had a great experience with Mr. Tijuana Reid at the front desk. He made sure all my needs were met, he was very informative and he knows a lot about the hotel which was very helpful for me.

2026-02-24 • via Tripadvisor
J
joshuamF5051NY • Couples
2
DO NOT STAY HERE! HORRIBLE!
Pros:

Horrible experience. If you like your hotel clean, parking easy, and good service DO NOT STAY HERE!

1st room shower didn't work and no heat. The room was set to 70 degrees and was 58 degrees when I woke up. Nobody checked on the room. The shower was gross and just didn't work at all.

I paid $40 for parking and then I had to ask 4 times to receive a text message with a QR code to get out of the lot. Then the last day the QR code wouldn't work and nobody answered when I hit the button to request.

Both hotel rooms were GROSS! Do not stay here!

2026-02-24 • via Tripadvisor
J
jamiebT6597SS • Couples
4
Feedback on Stay
Pros:

Subject: Feedback Regarding Our Recent Stay
Dear Hilton Team,

I wanted to share some feedback regarding our recent stay.

During check-in, we had difficulty understanding the gentleman assisting us. He was very soft-spoken, and unfortunately it made the process a bit challenging.

Later, we visited 360 and sat at the bar for about 10 minutes without any acknowledgment — no eye contact or indication that someone would be with us shortly. My husband eventually asked for assistance, and Taylor stepped in to help us. She was absolutely amazing — professional, articulate, attentive, and truly took great care of us. She made a noticeable difference in our experience, and we hope she receives the recognition she deserves.

Additionally, when we reviewed our invoice at checkout, we noticed we had been double-billed for parking ($50 x 2), even though we only stayed one night. Thankfully, this was corrected and credited at checkout, which we appreciated.

Overall, we wanted to share both the areas that could use improvement and to highlight the excellent service we received from Taylor.

Thank you for your time and attention.
Sincerely,
Jamie Bryant

2026-02-23 • via Tripadvisor
M
Molly • extended_group • us
6
2026-02-23 • via Nuitee
J
Jessica • solo_traveller • us
8
Stay was great. Although, we’ll never use the valet parking again.
Cons:

We paid the extra money for the valet parking to find our truck parked in a non parking zone on an alley way with no security.

2026-02-23 • via Nuitee
N
Newberg • couple • us
2
One of my worst hotel experiences
Pros:

The view

Cons:

One that advertise stuff they dont have . Then the Property was broken down and dirty I can’t believe I paid sooo much. Also check out is and 11 but they came banging on the door 3 times by 10. They even opened the door while I was changing. HORRIBLE. Even in the lobby other people were complaining they kicked them out of their room days early

2026-02-22 • via Nuitee
C
Compass748753 • Business
10
Breakfast in the restaurant
Pros:

Dawn Graham at the restaurant downstairs was excellent, she and her staff very professional and friendly. I will be visiting again and look forward to it.

2026-02-12 • via Tripadvisor
D
Devon • couple • us
10
Everything was perfect the staff was nice the room was perfect and the food and drinks at both restaurants are amazing.
Pros:

The area is perfect and both restaurants they have are perfect vibes !

Cons:

Everything was great!

2026-02-12 • via Nuitee
T
Tyra • couple • us
10
Pros:

Staff was extremely helpful, friendly

2026-01-22 • via Nuitee
T
Tyra • couple • us
10
Pros:

Staff was extremely friendly property was clean

2026-01-22 • via Nuitee
2
203daltonc • Business
10
Enjoyable Lunch
Pros:

Trisha at the bar downstairs was amazing! She makes really good drinks and very personable. Made my lunch before visiting the arch enjoyable!

2026-01-21 • via Tripadvisor
S
Sue • family_with_children • us
6
Pros:

The location and the Executive lounge were the best parts.

Cons:

The cleanliness of the room was not good at all. I had to dust myself.

2026-01-20 • via Nuitee
I
Isaac • couple • us
10
2026-01-20 • via Nuitee