Sheraton Houston Brookhollow Hotel

Hotels
•
Sheraton
8 (578 reviews)
3000 North Loop West , Houston , us

listing image 1
Show all photos
Free
Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Friendly staff
Convenient location
Cons:
Poor cleanliness
Outdated rooms

Categories

Cleanliness
6.39
Multiple reviews indicate poor cleanliness, with mentions of dirty rooms and mold.
Service
9.36
Many reviews praised the staff for being friendly and accommodating.
Location
8.9
Several reviews highlight the convenient location of the hotel.
Room Quality
6.85
Guests mentioned outdated facilities and poor mattress quality.
Amenities
8.38
Buffet breakfast and room service received positive notes.
Value for Money
7.34
Some comments suggest it was overpriced for the quality offered.
Food and Beverage
8.39
The buffet breakfast was generally liked, though repetitive.
Overall Experience
8.36
Mixed sentiments but several guests found it pleasant despite issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 04:23

Property Description

Convenient Location and Complimentary Shuttle Service
Located in Houston's Uptown District, our hotel offers easy access to the city's attractions with a free shuttle service to the Galleria mall, restaurants, and nightclubs.

Modern Amenities for a Comfortable Stay
Enjoy a smoke-free environment with free parking, an outdoor pool, a fitness center, and guestrooms equipped with free Wi-Fi, flat-screen TVs, and our signature Sweet Sleeper beds.

Delicious Dining Options and Relaxing Atmosphere
Indulge in Southwestern American cuisine at Cimarron restaurant, grab a Starbucks coffee in your room, and unwind with a cocktail at Tuxedo's bar.

Book your stay at Sheraton Houston Brookhollow now for a memorable experience!

Important information:

Please note that guests must be 21 years or older to check in.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: HOU

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8
Based on 578 reviews
Cleanliness: 6.39
Service: 9.36
Location: 8.9
Room Quality: 6.85
Amenities: 8.38
Value for Money: 7.34
Food and Beverage: 8.39
Overall Experience: 8.36
M
Martijn Vos • solo_traveller • nl
8
2026-06-22 • via Nuitee
J
Joao • couple • us
9
I will be back 👍
Pros:

Great location - professional staff

2026-06-19 • via Nuitee
H
Hennadzi Kurachkin • solo_traveller • us
10
2026-06-17 • via Nuitee
C
Cyril • family_with_children • us
6
It served the purpose, since it was close to Herman Memorial Hospital
Pros:

Did not eat breakfast, location was great

Cons:

The bed felt like it had broken springs on one side.
Could not make the room any cooler nor could you read the temperature.
The cold-water faucet at the bathroom sink was so tight you could barely turn it..
Had to leave quickly, so didnt get a chance to the staff.

2026-06-11 • via Nuitee
S
Scarlet • family_with_children • us
10
Pros:

Staff was amazing
Rooms beautiful and clean

2026-06-05 • via Nuitee
E
Erika • couple • us
7
2026-05-20 • via Nuitee
E
Erica Silas • solo_traveller • us
9
2026-05-19 • via Nuitee
J
Jason • couple • us
7
2026-05-14 • via Nuitee
C
Celia • couple • us
10
2026-05-13 • via Nuitee
M
Martin • solo_traveller • gb
6
Tired but practical (for cars)
Pros:

Convenient for my business meetings. Parking. OK informal bar/restaurant

Cons:

Tired - not at all what I expected from a Sheraton. No nice cafes or shops within walking distance as far as I could tell

2026-05-09 • via Nuitee
Q
Quarshie • couple • us
8
2026-05-08 • via Nuitee
N
Noach • solo_traveller • il
6
לא הייתי חוזר לשם שוב.
Pros:

צוות נחמד ומחכים לכולם

Cons:

חדר מיושן ,מקלחת מאוד ישנה ,כיסא ישיבה מלוכלך ולא נעים לשבת

2026-05-07 • via Nuitee
J
Joao Leonardo • solo_traveller • us
2
Too overpriced for what is offered
Pros:

Nothing in particular

Cons:

Too expensive to have a dirty and old room. Carpet was disgusting, even a motel 60 offers a mini fridge.

2026-05-07 • via Nuitee
N
Nativi • couple • us
5
Cons:

Llegué y me querían dar una habitación de dos recámaras cuando yo había hecho mi reserva por cuarto de una cama,aparte de eso pague el desayuno y jamás lo reportaron en el restaurante y me quitaron 100 dólares extras cuando dijieron que el desayuno era 20 por persona

2026-05-07 • via Nuitee
S
Sigal • solo_traveller • il
5
Cons:

Very old , not renovated for long time , no fridge in room

2026-05-04 • via Nuitee
S
Stephen • couple • us
7
2026-05-04 • via Nuitee
S
Sabrina • solo_traveller • us
10
2026-05-03 • via Nuitee
S
Sarah • couple • us
4
Convent location, great staff and restaurant but old worn hotel rooms.
Pros:

The restaurant and bar staff are fabulous

Cons:

Really run down old hotel, not the Sheraton standard one expects

2026-04-26 • via Nuitee
J
Jennifer • couple • us
6
It did its job
Pros:

Staff was nice and friendly

Cons:

Tenants were loud and obnoxious

2026-04-26 • via Nuitee
L
Linda • couple • us
5
2026-04-25 • via Nuitee