Sheraton Houston Brookhollow Hotel

Hotels
•
Sheraton
8 (537 reviews)
3000 North Loop West , Houston , us

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Pets allowed
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Friendly staff
Convenient location
Cons:
Poor cleanliness
Outdated rooms

Categories

Cleanliness
6.39
Multiple reviews indicate poor cleanliness, with mentions of dirty rooms and mold.
Service
9.36
Many reviews praised the staff for being friendly and accommodating.
Location
8.9
Several reviews highlight the convenient location of the hotel.
Room Quality
6.85
Guests mentioned outdated facilities and poor mattress quality.
Amenities
8.38
Buffet breakfast and room service received positive notes.
Value for Money
7.34
Some comments suggest it was overpriced for the quality offered.
Food and Beverage
8.39
The buffet breakfast was generally liked, though repetitive.
Overall Experience
8.36
Mixed sentiments but several guests found it pleasant despite issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 04:23

Property Description

Convenient Location and Complimentary Shuttle Service
Located in Houston's Uptown District, our hotel offers easy access to the city's attractions with a free shuttle service to the Galleria mall, restaurants, and nightclubs.

Modern Amenities for a Comfortable Stay
Enjoy a smoke-free environment with free parking, an outdoor pool, a fitness center, and guestrooms equipped with free Wi-Fi, flat-screen TVs, and our signature Sweet Sleeper beds.

Delicious Dining Options and Relaxing Atmosphere
Indulge in Southwestern American cuisine at Cimarron restaurant, grab a Starbucks coffee in your room, and unwind with a cocktail at Tuxedo's bar.

Book your stay at Sheraton Houston Brookhollow now for a memorable experience!

Important information:

Please note that guests must be 21 years or older to check in.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: HOU

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8
Based on 537 reviews
Cleanliness: 6.39
Service: 9.36
Location: 8.9
Room Quality: 6.85
Amenities: 8.38
Value for Money: 7.34
Food and Beverage: 8.39
Overall Experience: 8.36
J
James • couple • us
9
2026-01-30 • via Nuitee
S
Susan • solo_traveller • us
10
2026-01-30 • via Nuitee
L
Lejeune • couple • us
4
Meh.
Pros:

The ac was awesome

Cons:

The price for the room vs what you get is a complete rip off. The only upside this location has is the supervised parking . Just because you have a restaurant and bar doesnt meen you can extort people for more money on the room.

2026-01-23 • via Nuitee
K
Kimberly • extended_group • us
10
2026-01-19 • via Nuitee
W
Wouter • extended_group • nl
9
2026-01-19 • via Nuitee
G
glenn • extended_group • us
8
2026-01-19 • via Nuitee
E
Elizabeth • family_with_children • us
9
restful stay during medical testing.
Pros:

The parking outside is dangeroys. You have to cross traffic driving to the parking garage.

Cons:

Nothing

2026-01-19 • via Nuitee
K
Kimberly • couple • us
10
2026-01-19 • via Nuitee
R
Ruitao • solo_traveller • us
9
2026-01-19 • via Nuitee
K
KEISHA • couple • us
8
It wasn’t bad
Pros:

The staff and breakfast

Cons:

The room need to be updated and had electrical extension cords to connect the lamps

2026-01-15 • via Nuitee
J
Jason • couple • us
10
2026-01-13 • via Nuitee
B
Brion • solo_traveller • us
10
Pros:

Security in the parking lot

2026-01-01 • via Nuitee
G
Gloria • couple • us
8
Cons:

The mattress and the facility was a little out dated

2025-12-29 • via Nuitee
M
Mohammed Asrar Ahmed • family_with_children • in
10
2025-12-27 • via Nuitee
• couple • us
8
2025-12-25 • via Nuitee
M
Marselina • family_with_children • us
10
2025-12-19 • via Nuitee
C
Christina • extended_group • us
9
2025-12-16 • via Nuitee
E
Edric • couple • us
1
F them
Pros:

Charged even though I canceled

Cons:

Every thing

2025-11-28 • via Nuitee
D
Daniel • family_with_children • hk
4
Pros:

The buffet breakfast was nice although was exactly the same every day. The staff were nice enough

Cons:

The room was dirty, had wet floors/carpet, mold which has made all of us sick. We changed rooms to have a new room which was also dirty, the shower drain was blocked and the staff had stolen my headphones.

Won't stay here again

2025-11-24 • via Nuitee
K
Krzysztof • solo_traveller • de
1
I do not recommend this type of accommodation to anyone!!!!!!I feel cheated
Pros:

Unfortunately, I can't say anything good about this place.

Cons:

Unfortunately, I can't say anything good about this place. Cleanliness at a very low level!!!!the room equipment is very uncomfortable old and dilapidated!!!!

2025-11-21 • via Nuitee