Rochester Airport Marriott

Hotels
•
Marriott Hotels & Resorts
8.1 (366 reviews)
1890 Ridge Road West , Rochester , us

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Family rooms
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Concierge club was nice
Good amenities
Polite staff
Cons:
Cleanliness issues
Rude service experience
Old mattress

Categories

Cleanliness
7.05
Found a cockroach in the bathroom, suggesting cleanliness issues.
Service
8.85
Overall positive experiences with staff, although one rude interaction noted.
Location
8.05
Good location but too far from the airport, affecting convenience.
Room Quality
7.55
Mattress seemed old and some comfort issues mentioned.
Amenities
8.55
Good amenities like gym and shuttle service.
Value for Money
8.05
Generally felt that the experience was worth the price, despite issues.
Food and Beverage
8.55
Various dining options available nearby.
Overall Experience
8.15
Despite some issues, most guests had a pleasant overall experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 09:13

Property Description

Luxurious Accommodations:
Indulge in modern comfort with 32” flat-screen TVs, plush bedding, and contemporary furniture at Rochester Airport Marriott. Enjoy the convenience of cable TV, free Wi-Fi, and easily accessible electrical outlets for work or relaxation.

Relaxation and Recreation:
Unwind by the outdoor pool, stay active in the well-equipped fitness center, or take advantage of the complimentary airport shuttle service for hassle-free travel. Don't forget to visit the Images Lounge for delicious cocktails and snacks after a day of exploring.

Convenient Location:
Located just 7.5 miles from downtown Rochester, and within a short drive to popular attractions like the Strong National Museum of Play and Rochester Museum and Science Center, Rochester Airport Marriott offers the perfect blend of convenience and comfort.

Book your stay at Rochester Airport Marriott now for a memorable and stress-free experience!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: ROC

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Parking

    Free public parking is possible on site (reservation is needed).

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8.1
Based on 366 reviews
Cleanliness: 7.05
Service: 8.85
Location: 8.05
Room Quality: 7.55
Amenities: 8.55
Value for Money: 8.05
Food and Beverage: 8.55
Overall Experience: 8.15
S
Samuel • family_with_children • us
7
2026-02-14 • via Nuitee
C
Christine • solo_traveller • us
6
Decent hotel, but after many Marriott stays, I was surprised to not see a full refund for the night, especially because
Pros:

The staff was welcoming, the lobby was comfortable and fun, the restaurant/bar was a very cool addition to the hotel and the food although a little pricey and not the best presentation was delish.

Cons:

Our family was there for a funeral. Some of the guests staying at the hotel were abusing the property by smoking pot, and drinking in addition to small children crying. Our hall stunk like marijuana and we were woken up late at night to the police at their door. Thankfully the guests were escorted out. My other family member had plumbing issues in their rooms as well. The surrounding location was ok but at times felt unsafe due to the sketchy characters lurking.

2026-01-24 • via Nuitee
S
SCOTT • couple • us
5
2026-01-19 • via Nuitee
L
Leon • solo_traveller • ch
9
Made my happy to stay
Pros:

Gym, Whirlpool, TV Programm, Personal

Cons:

Nothing, very good stay.

2026-01-19 • via Nuitee
B
Bobby • couple • us
9
Overall, nice
Pros:

The room was clean. The heat and AC was very quiet. Loved the TV welcoming me there.

Cons:

Mattress seemed old. We felt like we both ended up in the center.

2026-01-19 • via Nuitee
R
Renata • solo_traveller • us
10
2025-12-28 • via Nuitee
A
annucci • family_with_children • us
9
2025-11-24 • via Nuitee
J
June • extended_group • us
9
A very nice place to stay for a few days.
Pros:

The concierge club was especially nice and unexpected.

2025-11-23 • via Nuitee
J
Julie • family_with_children • us
5
Not great, but tolerable for a two night stay.
Pros:

The Room size and location. Parking was free.

Cons:

Beds did not have mattress covers and you could see the old, worn mattress directly beneath the sheets, especially at the corners of the mattress. The bathroom was showing signs of wear, especially the door. It was splintered from water damage in a significant space at the bottom.

2025-11-16 • via Nuitee
N
Nelson • family_with_children • us
10
Enjoyed my stay
Pros:

Very good experience overall!

2025-11-03 • via Nuitee
B
Blanca • couple • us
3
Will not choose this hotel in Rochester ever again.
Pros:

The place was overall nice.

Cons:

Too far from the airport for it to be called an “airport” Marriott. It was about a 20 min. Uber ride.

When checking in Tyron was very rude, I had to ask for a manager. The hotel added $100 hold (which was not listed at booking.com). Additionally, I requested a King room and that was what my rate was based on. Instead they gave me a double Queen with no adjustment to the rate.

For a Marriott, the customer service experience checking in was not any better than checking in at a cheap motel. Truly unprofessional check in staff starting with Tyron.

2025-10-20 • via Nuitee
C
Cynthia • family_with_children • us
5
Great location but the nights were long and struggled to get rest.
Pros:

The hotel was in a good location.

Cons:

The beds and pillows were not comfortable at all, no microwave in the room.

2025-10-14 • via Nuitee
C
Catherine
10
Pros:

Grateful for the shuttle service. Kind driver and great staff.

2025-10-12 • via Nuitee
S
Susan • couple • us
10
2025-10-12 • via Nuitee
T
Theresa
6
Pros:

Gym and pool were great. WiFi excellent. Restaurant dinner menu very limited but service was excellent. I had an issue with someone opening my room door at midnight. I had the latch on but they clearly had access to my room. The front desk had no explanation.

2025-10-07 • via Nuitee
M
Michael • partner
2
Pros:

The hotel is rundown. We had to relocate rooms because of the noise in the room next door.

2025-10-02 • via Nuitee
S
Shawn • partner
10
Pros:

Loved the hotel and service they provided. There was a shuttle to the airport which we used everyday.

2025-09-29 • via Nuitee
S
Shawn • family
10
Pros:

Managers checked us in quickly and gave us an upgrade. A lot of dining options around. Very nice staff!

2025-09-24 • via Nuitee
N
Nicoletta Anna Maria
10
Pros:

Beautiful, quiet clean facility. Wouldn’t expect less from a Marriott. A must stay

2025-09-21 • via Nuitee
K
Karen • extended_group • us
8
2025-09-15 • via Nuitee