Chicago Marriott Oak Brook

Hotels
Marriott Hotels & Resorts
7.9 (212 reviews)
1401 West 22nd Street , Oak Brook , us

Paid
Children allowed

Facilities

WiFi available
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Heating
Terrace
Hiking
Lift / Elevator
Laundry
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Clean and comfortable rooms
Cons:
Cleanliness issues
Small bathrooms
Limited amenities

Categories

Cleanliness
6.73
Several reviews indicated cleanliness issues, particularly with bathrooms and showers.
Service
8.7
Staff were generally described as friendly and helpful, though some were dismissive.
Location
9.24
Location received positive feedback for being perfect for nearby events.
Room Quality
7.69
Rooms were clean and comfortable, but some guests faced issues with room types.
Amenities
7.22
Hotel amenities were positively mentioned, yet some guests noted the absence of a pool.
Value for Money
7.68
Overall services were considered good, justifying the hotel's value.
Food and Beverage
7.73
Breakfast options were available but not used; mixed feedback on overall food.
Overall Experience
8.2
The majority of guests had a positive experience, with minor setbacks noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 08:09

Property Description

Luxurious Stay at Chicago Marriott Oak Brook

Prime Location: Situated across from the Oakbrook Center, our hotel offers convenience and entertainment just a stone's throw away from downtown Chicago.

Modern Amenities: Enjoy the comfort of a 55-inch flat-screen TV, a coffee maker, and a spacious desk in every guest room for your convenience.

Relaxation and Dining: Unwind in our gym or hot tub, or indulge in a delicious meal at our on-site restaurant, 1401 West Restaurant and Bar, serving breakfast, lunch, and dinner daily.

Book now for an unforgettable stay at Chicago Marriott Oak Brook!

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

The property does not offer extra beds.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: ORD

Location

Guest Reviews

7.9
Based on 212 reviews
Cleanliness: 6.73
Service: 8.7
Location: 9.24
Room Quality: 7.69
Amenities: 7.22
Value for Money: 7.68
Food and Beverage: 7.73
Overall Experience: 8.2
A
Arvinder couple us
2
2026-07-24 via Nuitee
A
Asad couple us
10
2026-07-08 via Nuitee
A
Al solo_traveller us
10
Pros:

I enjoyed the amenities in the room. The staff, when checking in, was very friendly and helpful.

Cons:

I booked a king size but was given a room with a queen size bed.

2026-07-06 via Nuitee
A
Ashley family_with_children us
10
2026-07-05 via Nuitee
F
Faisal family_with_children us
10
2026-06-23 via Nuitee
F
Faisal family_with_children us
8
2026-06-23 via Nuitee
T
Terry couple us
6
Not the best
Cons:

We booked in December. When we arrived, you just started 5-10 days before, a daily charge for parking. Since this was not the case when we booked, we should have at least received a notice before we arrived that you were adding an additional fee. That was jot expected of a place like the Marriott.
We also had a fire alarm when we were there. Many, many elderly had to go down the stairs. My husband is disabled and had a rough time. Another lady came down with us and had to be checked out by paramedic. The fire department personnel were great. The staff seems very cavalier about the whole thing. It was a false alarm due to someone using a steamer for their clothes.

2026-06-20 via Nuitee
T
Thomas solo_traveller us
9
2026-06-16 via Nuitee
N
Nicole extended_group us
7
Pros:

Location was great close to everything we needed. Room was clean and was very quiet.

Cons:

The elevator was a little scary sounding but otherwise fine.

2026-06-13 via Nuitee
K
Keith solo_traveller us
10
Pros:

The front desk staff was very helpful on ahold out night they were helpful and the room was amazing. Clean smelled good and a great view.

2026-06-11 via Nuitee
E
Emmanuel couple us
10
2026-06-03 via Nuitee
A
andrewcL9039AM Business
2
awful stay, never again
Pros:

Where to begin.. Only one elevator is working (for a 12 floor hotel). wifi stopped working in the room one morning. Went down in the AM to buy some caffeine, no one at front desk for at least 10 minutes.

Hotel is old and worn down. Wont stay here again

2026-04-15 via Tripadvisor
T
triunitedstates Couples Lincoln, New Hampshire
8
Front staff needs an attitude adjustment!
Pros:

When I pulled up out front to go in and check in I slipped on the wet floor at the main entrance rotating door I went down on 1 knee and grabbed the handle/bar on the rotating door to pull myself up! I was so embarrassed I told the lady at the check in desk who got a manager! The manager immediately grabbed a paper that I had to fill out an incident report and didn’t even ask if I was ok or if need anything didn’t offer a free water nothing! I then asked the lady at check in about public transportation if there was a local bus or train to go to Wrigley field! She told me “I don’t live around here you can google it” I was so thrown off by this response! She definitely didn’t take the extra step to help me at all as she rolled her eyes as I said “ google it I know I can google it” mind u I just wiped out at the front door! The best part was they had free parking for our rental car and a Starbucks on the premises! Location was perfect if you like shopping as the mall was directly across the street and lots of restaurants all in walking distance!

2026-04-09 via Tripadvisor
S
Sandy family_with_children us
10
Pros:

Beautiful hotel. Nice size rooms, very clean. Friendly staff!

Cons:

Everthing

2026-04-07 via Nuitee
M
ms family_with_children us
10
Pros:

Mall in Oakbrook.

2026-03-27 via Nuitee
I
ihsan solo_traveller us
3
2026-03-20 via Nuitee
E
Edvinas family_with_children us
10
2026-03-19 via Nuitee
J
James couple gb
10
2026-03-17 via Nuitee
J
Jeri couple us
10
Pros:

I don’t like the fact that breakfast ends at 9:00 AM and I payed for breakfast but I didn’t get a chance to eat it because I came down at 9:00 AM

2026-03-16 via Nuitee
J
Julieta solo_traveller us
7
Pros:

Very clean and comfortable

Cons:

The lost my ice packs for breast milk. It was very upsetting

2026-03-12 via Nuitee