Marriott Tampa Westshore

The Frontdesk person Michael was amazing. The location is great for the hotel. Service is excellent. I have stayed here multiple times.

Amazing Experience!! Kendry at the front desk is AMAZING and his presence alone will have me back at the hotel. 10/10 reccomend!

I had a last minute emergency leading us to not be able to work out of the original location we were supposed to and we had a big meeting with lots of approvals that I needed on my side. With very little time, Kyle was able to send me a draft contract. He was able to find ways to accommodate us with food options that were very last minute and suited our needs. After he sent me the contract, there was multiple times I would ask him to change details and he had to send me revised contracts. When Kyle left for the night, Sandra took over and was able to pick up like he never left. With an hour or so left of the workday, she was able to send me the final contract, get everything approved, and set up the room for me to check out the night before. When I went to check out the room, I met Tate who helped show me the room and go over all the details. After I left, I came back in a very stressed state trying to find two more small conference rooms, knowing most of the event team had already gone home. Tate was able to make urgent phone calls, coordinate with Kyle and Sandra after hours and accomodate another crazy last-minute request. Kyle, Tate, and Sandra, as well as the rest of the team at the Marriott Tampa Westshore, took a huge burden off my chest and I cannot say enough great things. The rooms themselves were perfect for our needs. Thank you Marriott Tampa Westshore!

My experience was great. When we checked in, Michael was so friendly and nice with getting us all sorted out and making sure that all of our needs were met. On top of that, he has a great sense of humor and loves making sure that once you are a guest at this hotel, you are like family. If it wasn’t for Michael, this stay at the hotel would’ve been less enjoyable. If there’s any issues that you have with your room such as wifi, breakfast, or potentially extending your stay, Michael is the guy to speak to since he makes it very quick and easy.

Our flight was cancelled at the last minute. We booked a room at the Marriot Westshore Residence Inn instead of the Marriot Westshore. I didn’t know there were 2 different properties and went to the wrong hotel, the Marriott Westshore. Already frustrated, we met Kendry. He’s very knowledgeable, personable , smart, and an absolute joy to deal with. The hotel is immaculate. Clean, friendly, and the restaurant and bar were fantastic. We’ve stayed all over the world and have never received such tremendous service. He turned a negative into a positive and who ca do that when a flight is cancelled last minute! Late checkout to accommodate our later flight tomorrow, free breakfast, an upgraded room, all without asking for any of this. I will always stay at this property on all of my Tampa visits and whoever is Kendry’s boss needs to give him a raise.

Good location to airport. Lge comfy room & modern bathroom

Back in the day, I planned meetings at this Marriott, so I should be a loyalty customer. I did not like that they added money on my credit card upfront, instead of trusting me to pay with my credit card on departure.

Shasta was running the show in the concierge club and was very welcoming. She took great care of us. One of the better near airport hotel experiences I have had.

Excelente atencion 👏👏 y muy limpio el Hotel, super bien ubicado

Room, location, staff etc

The 5 stars is for the Priority Lounge and the excellent customer service given by Shasta Newsome. Each visit late in the evening she's been extremely friendly and goes out of her way to get you want you need. One night, I was the only one there and even though she was cleaning up she stopped to chat. Her pleasant manner made me feel comfortable, not rushed. She took the time to ask about my day, flight and engage in friendly chatting. It's people like this that make a difference in the experience.

Front desk staff was friendly and quick, room was clean and comfortable but Raul the shuttle driver was the shining star. I needed to get food and go to Walgreens which is about a mile away; when I walked outside it started pouring. While I’m searching for an uber Raul spots me and asks if I need help, he offers to take me to run my errands and wait for me while I’m the shops so I don’t have to walk back in the rain and in the dark. He was so friendly, so helpful, and really went above and beyond. People like him are what make a stay memorable. Thank you Raul!

RUDE STAFF!
avoid this hotel!
Our family stayed with a very large group.
Items went missing from our room, I told the front desk that housekeeping was the only other access to our room, and suggested maybe our items were accidentally picked up with our towels.
Front desk called me back and said items were found in another room. And because it was found in another family’s room that was part of our group- it was our fault, and the other family was accused of stealing!
Our head office contacted the hotel and after a bit the hotel admitted it was the housekeeping staff and that the staff member thought they returned the items to the correct room.
The Marriott still hasnt called me back or returned my email. And sent our items with the home office, leaving me to figure out how to get my items back (office is over an hour away from my house)
Staff is rude, and the lack of communication is disappointing.
Stay away with large groups!