Chateau Victoria Hotel & Suites

Hotels
9 (1775 reviews)
740 Burdett Avenue , Victoria , ca

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Children allowed
Pets allowed

Facilities

Electric bicycle charging station
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Family rooms
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Location
Service
Cleanliness
Amenities
Cons:
Room Comfort Issues
Staff Demeanor

Categories

Cleanliness
8.39
Rooms are consistently clean, though some reviews mentioned issues with room setup.
Service
9.36
Overall service was great, but a few negative comments about staff demeanor were noted.
Location
9.9
Perfect location, walkable to key attractions.
Room Quality
8.35
Some comments on bed comfort issues, but generally good space and amenities.
Amenities
8.38
Amenities well-provided, though some reviews noted the rooms were missing certain items for a group.
Value for Money
9.34
Great value considering location and service.
Food and Beverage
8.89
Dining experiences rated positively, especially at Vista 18.
Overall Experience
9.36
Generally an excellent experience with some minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 05:03

Property Description

Luxurious Rooms with Modern Amenities
Each room at Chateau Victoria Hotel & Suites features a refrigerator, free WiFi, cable TV, electric kettle, and work desk. Some rooms even offer a private balcony for a touch of exclusivity.

Convenience at Your Fingertips
Enjoy a 24-hour reception, hot tub for relaxation, luggage storage, and a business centre all within the hotel premises. Everything you need for a comfortable stay is right here.

Prime Location for Exploration
Situated just a short walk from Miniature World and the British Columbia Parliament Buildings, Chateau Victoria Hotel & Suites is the perfect starting point for your adventures in Victoria.

Book now to experience luxury and convenience at Chateau Victoria Hotel & Suites.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: YYJ

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs CAD 20 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 5 years old stay for free when using an existing bed.
    Adults stay for CAD 15 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9
Based on 1775 reviews
Cleanliness: 8.39
Service: 9.36
Location: 9.9
Room Quality: 8.35
Amenities: 8.38
Value for Money: 9.34
Food and Beverage: 8.89
Overall Experience: 9.36
J
Jessica • couple • ca
8
Overall it was a good stay, staff were very friendly and welcoming.
Pros:

Location was close to the bus loop as well as many walkable sightseeing and food places

Cons:

Thin walls and noise

2026-05-16 • via Nuitee
S
Sabrina • solo_traveller • ca
8
Great place to stay!
Pros:

Staff. View. Balcony, room.

Cons:

5 of us ladies in a room, but only 4 towels, face cloths etc. Asked for more and didnt get.
Only 4 coffee pods for 5 of us...they left us more the next day 2 because we asked. (Same letter as asking for enough towels)
Also didnt like not having a pen and pad of paper. Call me old - fashioned, but I always makes notes and stuff, I was choked at no pen & paper.

2026-05-15 • via Nuitee
K
Kevin • family_with_children • ca
9
2026-05-15 • via Nuitee
C
Carlos • family_with_children • ca
6
Great location but overall a bit dissapointed considering the price per night
Pros:

Location is great, very close to downtown and harbour

Cons:

No central A/C so on a room like ours (1 bedroom suit) there is only a bulky, very loud A/C machine inside the bedroom itself, nothing on the rest of the room so if you want to cool down the full thing you need to leave the bedroom door open and have the machine on full blast and even with that the people sleeping on the living room area will have a hard time during hot days. Shower heads are really low so is very awkward and uncomfortable to shower. Bathrooms are clean but because how dated they are they appear "dirty" from all the use, specially bathtubs

2026-05-13 • via Nuitee
D
Daniela • extended_group • ca
10
2026-05-12 • via Nuitee
F
fengguo • solo_traveller • ca
10
2026-05-12 • via Nuitee
C
Carly • extended_group • ca
10
2026-05-11 • via Nuitee
R
Rachel • family_with_children • gb
10
Friendly staff, good location, clean
Pros:

Great location
Staff were lovely
Room was great with kitchenette
Laundry facilities on site to do your own laundry if desired
Pool was a decent size with pretty broad opening hours
Parking on site
Also paid for breakfast two mornings in Vista 18, pancakes in particular were excellent

Cons:

Nothing. Felt it was value for money with what we paid. Got a clear invoice at the check out.

2026-05-10 • via Nuitee
C
Christa • solo_traveller • us
8
Pros:

Location, comfortable bed, great cocktail bar, friendly staff

Cons:

Bathroom was very small. Laundry closed at 8 pm and they lock you out if you have clothes in there

2026-05-08 • via Nuitee
S
Shirley • solo_traveller • us
10
Pros:

The location

2026-05-08 • via Nuitee
D
Dufresne • family_with_children • ca
8
2026-05-07 • via Nuitee
S
Staylon • extended_group • us
10
Made our trip so enjoyable!
Pros:

All was well. Everyone was so nice and welcoming. the shuttle availability was so nice.

Cons:

nothing

2026-05-06 • via Nuitee
C
Caroline • family_with_children • ca
9
Pros:

Très bien situé. Grandes chambres ! Parfait pour voyager avec un bébé

2026-05-04 • via Nuitee
A
Alexis • solo_traveller • ca
10
2026-05-04 • via Nuitee
S
Stephanie • couple • ca
10
Really nice hotel in a great location for a weekend getaway
Pros:

Location and hotel was very clean and comfortable. Staff was really nice and upgraded us to a nicer room. Gym was small but had adequate equipment.

Cons:

Nothing

2026-05-03 • via Nuitee
I
Ian • couple • au
10
Wonderful hotel from which to explore Victoria
Pros:

Everything about this hotel was outstanding, from location to friendliness and helpfulness of staff, to clean, well appointed rooms and comfy bed. Rooftop bar/restaurant was very nice and the free shuttle to nearby area was a nice touch.

Cons:

Nothing

2026-05-02 • via Nuitee
B
Brian • family_with_children • ca
10
convenient location and great staff
Pros:

Check in

Cons:

Chairs around dining table were worn out

2026-04-28 • via Nuitee
P
Paula • couple • ca
8
2026-04-26 • via Nuitee
R
russell • couple • ca
10
Pros:

Check in was fantastic very helpful

2026-04-26 • via Nuitee
T
Tara • family_with_children • ca
10
Very welcoming and clean. Perfect location
Pros:

We didn’t have breakfast

Cons:

Nothing that I could think of

2026-04-25 • via Nuitee