Chateau Victoria Hotel & Suites

Hotels
9 (1683 reviews)
740 Burdett Avenue , Victoria , ca

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Children allowed
Pets allowed

Facilities

Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Location
Service
Cleanliness
Amenities
Cons:
Room Comfort Issues
Staff Demeanor

Categories

Cleanliness
8.39
Rooms are consistently clean, though some reviews mentioned issues with room setup.
Service
9.36
Overall service was great, but a few negative comments about staff demeanor were noted.
Location
9.9
Perfect location, walkable to key attractions.
Room Quality
8.35
Some comments on bed comfort issues, but generally good space and amenities.
Amenities
8.38
Amenities well-provided, though some reviews noted the rooms were missing certain items for a group.
Value for Money
9.34
Great value considering location and service.
Food and Beverage
8.89
Dining experiences rated positively, especially at Vista 18.
Overall Experience
9.36
Generally an excellent experience with some minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 05:03

Property Description

Luxurious Rooms with Modern Amenities
Each room at Chateau Victoria Hotel & Suites features a refrigerator, free WiFi, cable TV, electric kettle, and work desk. Some rooms even offer a private balcony for a touch of exclusivity.

Convenience at Your Fingertips
Enjoy a 24-hour reception, hot tub for relaxation, luggage storage, and a business centre all within the hotel premises. Everything you need for a comfortable stay is right here.

Prime Location for Exploration
Situated just a short walk from Miniature World and the British Columbia Parliament Buildings, Chateau Victoria Hotel & Suites is the perfect starting point for your adventures in Victoria.

Book now to experience luxury and convenience at Chateau Victoria Hotel & Suites.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: YYJ

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs CAD 20 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 5 years old stay for free when using an existing bed.
    Adults stay for CAD 15 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9
Based on 1683 reviews
Cleanliness: 8.39
Service: 9.36
Location: 9.9
Room Quality: 8.35
Amenities: 8.38
Value for Money: 9.34
Food and Beverage: 8.89
Overall Experience: 9.36
J
Josephine • family_with_children • us
10
Overall, we enjoyed our stay. Will come again.
Pros:

The hotel was excellent and the staff were great. The front desk staff were all excellent and the guys at the front who open the doors were amazing.

Cons:

The hotel was clean and with a nice vibe.

2026-04-14 • via Nuitee
R
Robert • solo_traveller • ca
10
Pros:

Love the price & location

Cons:

Not long enough

2026-04-12 • via Nuitee
S
Shahal • family_with_children • ca
8
2026-04-12 • via Nuitee
N
N1979JUchristinad • Family • Burnaby, British Columbia
10
A lovely stay
Pros:

We had a one bedroom suite with a queen size bed and sofa bed in main room so 3 of us were able to sleep on different beds. We were on the 14th floor and had a nice view which we enjoyed. The kitchen area was nice to have. I had oatmeal, yogurt and cheese strings for breakfast. The blue walls of the pool area are soothing though hot tub could be bigger. Make sure you request a robe so you have it for the pool. No real complaints. I think my mom wasn't happy with the pillows. I think it was worth it to get bigger room. We relaxed on the sofa too. Enjoyed the sunset. Convenient location.

2026-04-11 • via Tripadvisor
• couple • us
10
2026-04-11 • via Nuitee
S
Scott • couple • us
6
Great location but overall amenities were below average.
Pros:

Excellent location.

Cons:

Staff emails were very rude. It appeared they did not like getting a booking from a third party site. The fitness center was very sub par. The breakfast was not free and no coffee was even offered in the morning at the front desk.

2026-04-10 • via Nuitee
S
Stephanie • couple • gb
10
Great value for money.
Pros:

The staff were so helpful and interesting to chat to. Herb and Dave were so helpful and gave us the best tips.

2026-04-10 • via Nuitee
E
Emily • family_with_children • ca
10
A wonderful visit. Er can’t wait to return and will come back to this hotel.
Pros:

It’s a great property. Well maintained, welcoming and a block off the harbour!

Cons:

We were happy with everything.

2026-04-10 • via Nuitee
K
Keeley • couple • ca
8
Pros:

Loved having the two king beds and the kitchenette. Great location and gym facility.

Cons:

The over height parking is a bit far and not covered.

2026-04-09 • via Nuitee
H
Hannah • family_with_children • ca
9
A quick overnight stay for us. Kids loved the pool. Suite was spacious. I will stay here again.
Pros:

Great location, nice spacious room

Cons:

Car park is quite tight

2026-04-09 • via Nuitee
M
MaureenE_12 • Family • Calgary, Alberta
10
Charming Chateau Victoria
Pros:

Excellent location. Staff check in friendly and easy. Staff member explained all the hotel amenities. The apples on thd front desk are a nice touch. A local hotel shuttle was available and Glenn the driver went out of his way to tell us of the sites we passed. Would definitely recommend and if it's a family book book the 2 bedroom suite, so spacious.

2026-04-08 • via Tripadvisor
O
Odermatt • family_with_children • ch
8
Pros:

Sehr nettes und hilfsbereites Personal. Das Bett war prima, hatte keine Rückenschmerzen und wunderbar geschlafen.

Cons:

Der Pool war etwas überholungsbedürftig, was die Fugen betrifft.

2026-04-03 • via Nuitee
K
Kim • solo_traveller • ca
9
Overall, I enjoyed my stay at Chateau Victoria Hotel & Suites.
Pros:

I very much enjoyed my stay. The hotel is located walking distance to shopping, restaurants, the wharf, China town, theatre, and main downtown attractions. The staff were friendly, welcoming, and available to answer questions. The hotel was clean and the bed was very comfortable. The undercover parking was handy, but it is an additional charge if booked outside of the hotel. Breakfast in Vista 18 (top floor restaurant) was lovely. As the name suggests, the vista is amazing from that floor. I would stay at the Chateau Victoria Hotel & Suites again.

Cons:

I was in town only one night, so in that short time, I didn’t find anything major that I really didn’t like. If I had to comment on one thing, I found the hotel services information accessed on the tv not that easy to follow. I tried to find the restaurant menu for Vista 18. The tv instructions said to use a QR code, but I could not find a QR code. There was a menu button, but I could not navigate the remote to select it. That was frustrating, so instead of previewing the menu and booking a reservation, I took a chance and went to the restaurant Sunday morning for breakfast. Because I didn’t have a reservation, I did have to wait, but the wait wasn’t too long. I would say that accessing the Hotel services on the tv could be improved.

2026-04-02 • via Nuitee
J
Jaclyn • family_with_children • ca
10
Pros:

Everything

2026-04-01 • via Nuitee
J
Journey00048564647 • Couples
10
We will be back!
Pros:

Perfect hotel for a weekend getaway in Victoria! Location was central, pay parking convenient, room and bed very comfortable. It was a bonus to have a nice restaurant (with a view) for breakfast, and a cozy lounge downstairs. We will be back!

2026-03-31 • via Tripadvisor
A
Andrea • family_with_children • ca
10
2026-03-31 • via Nuitee
E
Erica • family_with_children • ca
9
Pros:

Location, downtown shuttle, large rooms

Cons:

The pool area had very strong chemical fumes that irritated our eyes a lot (even when I wasn’t in the pool)

2026-03-31 • via Nuitee
D
dalebU5731YQ • Couples • Vancouver, British Columbia
10
Enjoyable Spring weekend getaway at The Chateau
Pros:

Comfortable & good value accommodation. Went for a weekend at the end of March We always stay in a lovely one bedroom view suite on the higher floors . (only the bathroom .. dated features) loved the atmosphere nd eating at Clive’s vintage bar & Vista 18 .. rooftop restaurant! Great walkable location to shops & restaurants ..but being seniors also appreciate (the by request) downtown shuttle service ( especially at night).. great customer service.. privately Owned.. Will return again!

2026-03-30 • via Tripadvisor
J
Judy • family_with_children • ca
10
2026-03-30 • via Nuitee
D
Daniel John • couple • ca
10
2026-03-29 • via Nuitee