Chateau Victoria Hotel & Suites

Hotels
9 (1683 reviews)
740 Burdett Avenue , Victoria , ca

Children allowed
Pets allowed

Facilities

Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Location
Service
Cleanliness
Amenities
Cons:
Room Comfort Issues
Staff Demeanor

Categories

Cleanliness
8.39
Rooms are consistently clean, though some reviews mentioned issues with room setup.
Service
9.36
Overall service was great, but a few negative comments about staff demeanor were noted.
Location
9.9
Perfect location, walkable to key attractions.
Room Quality
8.35
Some comments on bed comfort issues, but generally good space and amenities.
Amenities
8.38
Amenities well-provided, though some reviews noted the rooms were missing certain items for a group.
Value for Money
9.34
Great value considering location and service.
Food and Beverage
8.89
Dining experiences rated positively, especially at Vista 18.
Overall Experience
9.36
Generally an excellent experience with some minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 05:03

Property Description

Luxurious Rooms with Modern Amenities
Each room at Chateau Victoria Hotel & Suites features a refrigerator, free WiFi, cable TV, electric kettle, and work desk. Some rooms even offer a private balcony for a touch of exclusivity.

Convenience at Your Fingertips
Enjoy a 24-hour reception, hot tub for relaxation, luggage storage, and a business centre all within the hotel premises. Everything you need for a comfortable stay is right here.

Prime Location for Exploration
Situated just a short walk from Miniature World and the British Columbia Parliament Buildings, Chateau Victoria Hotel & Suites is the perfect starting point for your adventures in Victoria.

Book now to experience luxury and convenience at Chateau Victoria Hotel & Suites.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: YYJ

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs CAD 20 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 5 years old stay for free when using an existing bed.
    Adults stay for CAD 15 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9
Based on 1683 reviews
Cleanliness: 8.39
Service: 9.36
Location: 9.9
Room Quality: 8.35
Amenities: 8.38
Value for Money: 9.34
Food and Beverage: 8.89
Overall Experience: 9.36
R
Robert couple ca
9
Well located downtown Victoria
Pros:

Well located in downtown Victoria.

Cons:

Restaurant was closed but not sure we would have used.

2026-02-11 via Nuitee
A
Alanna solo_traveller ca
10
Felt with the comforts of home.
Pros:

The location being downtown near many restaurants and the Inner Harbour. The one bedroom with kitchenette, full-size fridge and stove. Very friendly, professional and accommodating staff.

Cons:

The individual sheets of toilet paper. Give us rolls.

2026-02-11 via Nuitee
E
Easton family_with_children ca
10
2026-02-09 via Nuitee
S
Skylar couple ca
9
2026-02-09 via Nuitee
M
Margie couple ca
8
Perfect location!
Pros:

Great location, we live close to Victoria and wanted to celebrate our anniversary with dinner and a few drinks downtown. They upgraded our room to a suite! Thank you! It was so nice to just walk everywhere, have a few drinks and not have to worry about parking etc.

2026-01-29 via Nuitee
F
F1582YIdebbiek Family
10
A great place to stay!
Pros:

Staff are lovely and helpful. Our room had all we needed to ensure our comfort. Great location! We will definitely return!

2026-01-28 via Tripadvisor
A
Anna couple ca
7
2026-01-27 via Nuitee
C
Chris extended_group ca
10
Very nice stay, great parking, close to everything!
Pros:

Very friendly staff, they were able to give me the room I asked for, and left a birthday treat for me.

Cons:

Nothing

2026-01-25 via Nuitee
S
sheila couple ca
10
2026-01-25 via Nuitee
U
U4702KVmichaelp Family
8
Enjoyable stay with helpful staff.
Pros:

Nice hotel with a nice bar at Clive's. Staff very friendly and helpful. Hotel is a little tired though, but in general it was a nice place for our time in Victoria.

Pool was nice with a small gym

2026-01-24 via Tripadvisor
R
rbrian58 Family Vancouver, British Columbia
10
Classic Hotel with Classy Rooms and Exceptional Staff
Pros:

Classic hotel with classy rooms and decor. Staff are professional and organized. A shout out goes to Michael working the front desk who went out his way to assist with a problem that I had with the room provided (toilet). A non flushing toilet can stuff up a holiday! Michael quickly solved the issue and ensured that we had a most excellent stay. Highly recommend staying here.....the staff are exceptional and add to the pleasant surroundings.

2026-01-24 via Tripadvisor
S
Scott family_with_children ca
10
Pros:

Shuttle was awesome, Jesse is a beauty

2026-01-24 via Nuitee
L
Lisa family_with_children ca
8
Pros:

good location, good beds and room size, friendly staff

Cons:

noise from bar 1 floor down

2026-01-20 via Nuitee
K
Katherine family_with_children gb
8
Good value in great location
Pros:

Great location - minutes from the harbour and other downtown locations, and the family suite we stayed in with outdoor terrace and great views

Cons:

Disappointed by the swimming pool - small, bit too cold, too many people, very limited changing facilities

2026-01-20 via Nuitee
H
helenaG2456FS Family
10
Home Away from Home for Christmas in Victoria, BC
Pros:

I really enjoyed my visit, with my spacious suite; wonderful to unpack & hang up clothes, NOT 'live out of my suitcase for 9 days. The views at night and morning from Vista 18 were beautiful and the food was great.

The staff were very friendly and helpful; front desk, shuttle drivers, everyone. I asked at the front desk why there wasn't a hook in the bathroom for my bathrobe & nightgown. Within 20 minutes, a maintenance worker put up hooks in the bathrooms in my sister's and my suites.* On the last night, on the walk back from dinner at the Marriott, I tripped over uneven bricks in the sidewalk down the block. A front desk staff person brought bandages, tape, and lots of tissues to clean up my scrapes and scratches, and another staffer mended my broken glasses.

*We really needed individual rooms for our big suitcases, with space to relax and open a few Christmas presents in privacy. really needed individual rooms for our big suitcases.

2026-01-19 via Tripadvisor
S
Stephanielynn09 Family Fanny Bay, Comox Valley, Vancouver Island, British Columbia
10
Excellent Stay for Repeat Customers
Pros:

Loved our stay at Chateau Victoria this weekend! We brought our grandson to Victoria to see the Monster truck show and decided to stay at the Chateau Victoria for a second time. It was just as good as our first visit, last January. It will be our next choice as well. Excellent service by every staff member we encountered (both times), right downtown, close to great restaurants and Vista 18 has excellent food and amazing views.

2026-01-19 via Tripadvisor
C
Colleen family_with_children ca
8
Staff were very accommodating. Thank you
2026-01-19 via Nuitee
H
helen extended_group ca
7
Every thing is within walking distance. The shuttle helps
Pros:

Room clean n view excellent however the step to the balcony was too high causing me to trip n fell scraping the shin of my leg n bruised knee. Could be worse if I fell down on the concrete floor outside

2026-01-19 via Nuitee
S
Sandra extended_group ca
10
AWESOME:)
Pros:

Our room was spacious and the beds comfortable. The small kitchenette were stocked with items needed for everyday use.

2026-01-19 via Nuitee
H
Holli couple us
9
A wonderful suite hotel with lots of room and hospitality was excellent.
Pros:

This is a locally owned Canadian hotel that is right in the heart of downtown Victoria. Once you park your vehicle and btw that is extra $21 US per night, you can walk everywhere you need. Big suites and wonderful rooftop restaurant for cocktails. There is construction going on across the street but they did not start until later in the morning and we couldn't really hear them from the room.

Cons:

Beware the hot tub! I keep mine at home at 104 degrees and they easily have it at 108 or higher. Not a problem if you don't use the hot tub. The pool was wonderful!

2026-01-19 via Nuitee