Holiday Inn Asheville - Biltmore West by IHG

Hotels
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Holiday Inn Hotels & Resorts
8.4 (482 reviews)
435 Smokey Park Highway , Asheville , us

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Clean hotel
Friendly staff
Good location
Nice amenities
Cons:
Service issues with booking
No hot water
Access problems with elevators

Categories

Cleanliness
8.23
The hotel was clean and smelled nice, but some areas showed wear and tear.
Service
8.7
Staff was welcoming and friendly, providing helpful advice.
Location
8.24
The hotel is conveniently located but the surrounding area may not be ideal.
Room Quality
8.19
Rooms were updated but had some issues with sound and door functionality.
Amenities
8.42
Offers good amenities but the heated pool and hot tub did not meet expectations.
Value for Money
8.18
Prices are slightly above average for the included services and accommodations.
Food and Beverage
8.63
Breakfast was good but not complimentary; some guests found it overly priced.
Overall Experience
8.6
Despite some drawbacks, the overall experience was enjoyable, making it recommendable.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 14:28

Property Description

Restaurant and Full Bar
Enjoy delicious meals and refreshing drinks without leaving the hotel. Indulge in a culinary experience at the on-site restaurant and unwind with your favorite cocktail at the full bar.

Fitness and Business Facilities
Stay on top of your fitness routine at the 24-hour fitness center, then take care of business with ease at the well-equipped meeting and business facilities available on-site.

Convenient Amenities and Nearby Attractions
Relax in the indoor or seasonal outdoor pool, stay connected with free WiFi, and explore nearby attractions like the North Carolina Arboretum and Blue Ridge Parkway. Experience comfort and convenience at Holiday Inn Asheville Biltmore West.

Important information:

Please note that transfer service to the city center is available for a fee on Friday and Saturday. Service has limited hours of operation. Contact property for details.

Please note the property is undergoing renovations beginning January 2020. Contact property for details.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
Swimming pool: Closed from Wed, Feb 11, 2026 until Mon, Jun 1, 2026

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: AVL

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for US$0 per person per night when using an available cot.
    Children up to and including 17 years old stay for US$0 per person per night when using an existing bed.
    People no matter the age stay for US$10 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.4
Based on 482 reviews
Cleanliness: 8.23
Service: 8.7
Location: 8.24
Room Quality: 8.19
Amenities: 8.42
Value for Money: 8.18
Food and Beverage: 8.63
Overall Experience: 8.6
D
Danielle • family_with_children • us
5
2026-04-12 • via Nuitee
R
Robin • couple • us
10
Very nice place and the people were very friendly.
Pros:

Breakfast was OK, but didn’t like that I had to pay $16 for it. It’s the first place I’ve ever had to pay for breakfast.

Cons:

Not paying for the breakfast.

2026-04-09 • via Nuitee
A
Aaron • family_with_children • us
6
Pros:

I liked the hotel bar, the big open lobby, and the beds in the room. The location of the hotel was convenient, as you could hop on the highway easily or you could travel through som residential streets and get to the down town area with little fuss.

Cons:

One of the elevators was broken, another had an issue of the 5th floor button getting stuck. The room, while not bad in itself, felt cramped and the mini fridge was hidden away in a cabinet, so I didn't even discover it until day 3.

I also would have appreciated coffee from the lobby being available at all times, as the coffee in the room itself was a couple of k-cups but zero creamer...

Also, $50 per night incidental fee is crazy. I'm glad I had the extra $250 available but it felt kind of outrageous when most places I've stayed is $20 or a flat like $80-$100.

2026-04-02 • via Nuitee
M
Maurice • solo_traveller • us
8
2026-03-30 • via Nuitee
M
Michelle • extended_group • us
8
Pros:

Beds were extremely comfortable! Staff was very friendly. Breakfast was ok.

Cons:

Coffee at breakfast was not very good

2026-03-29 • via Nuitee
M
Malissa • family_with_children • us
9
2026-03-28 • via Nuitee
C
Chasty • couple • us
7
It was a great stay
Pros:

Liked the pool didn’t use it but it was nice and unique

Cons:

No hot tub

2026-03-23 • via Nuitee
C
Chelsea • family_with_children • us
1
Cons:

Front desk. Everyone makes mistakes, and this lady doesn't give two turds. Enjoy my money I paid for the room with no solution to my problem.

2026-03-20 • via Nuitee
D
DANIELA • family_with_children • us
7
We love there and the stuff could be a little be more friendly.
Pros:

Is it very convenient for us since we have family near by.

Cons:

The restaurant and the indoor pool for the kids

2026-03-18 • via Nuitee
A
Anne • solo_traveller • us
7
Pros:

It is in a great location and the staff is wonderful.

Cons:

1) The plants next to the handicapped parking spaces do not allow the passenger access to the vehicle once parked. This has been a problem for years.

2) I have stayed here many times and this is the first time my room had a preschool sized toilet. It was extremely low.

2026-03-17 • via Nuitee
A
Auri • family_with_children • us
7
Cons:

Would have been completely fine if we would have got the 100 dollar deposit back like the front desk said we would.. the staff at the restaurant beside the indoor pool could definitely use some help

2026-03-16 • via Nuitee
D
Debra • extended_group • us
8
2026-03-15 • via Nuitee
A
Antonio • couple • us
1
Charged me twice for one night, no refund
2026-03-14 • via Nuitee
S
sekou • couple • us
8
2026-02-14 • via Nuitee
L
Laurie • couple • us
3
Stay at the next Holiday Inn on down the highway.
Pros:

There was a restaurant and bar. We ate there and the food was good it just took a while to get it.

Cons:

We had to take cold showers. I called the hotel
before booking online and the lady at the desk never said anything about having water issues in the rooms. No one wants to pay over $200 a night and have to take a cold shower. The next morning the lady at the desk said I’m sorry but we have someone working on the problem.

2026-01-20 • via Nuitee
R
Richarf • couple • us
10
2026-01-19 • via Nuitee
J
Jennifer • family_with_children • us
8
2026-01-19 • via Nuitee
K
Kylia • family_with_children • us
10
2026-01-19 • via Nuitee
B
Barbara • extended_group • us
9
We enjoyed our stay there, probably the only issue was the lack of complimentary breakfast
Pros:

It was a lovely property. Well maintained. We were very tired so it was great there was a very good restaurant on the property. The staff was very nice.

Cons:

The rooms were a bit small and there was no complimentary breakfast

2026-01-18 • via Nuitee
S
Stan • family_with_children • us
8
2026-01-18 • via Nuitee