Holiday Inn Asheville - Biltmore West by IHG

Hotels
•
Holiday Inn Hotels & Resorts
8.4 (502 reviews)
435 Smokey Park Highway , Asheville , us
+1 828-665-2161

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Clean hotel
Friendly staff
Good location
Nice amenities
Cons:
Service issues with booking
No hot water
Access problems with elevators

Categories

Cleanliness
8.23
The hotel was clean and smelled nice, but some areas showed wear and tear.
Service
8.7
Staff was welcoming and friendly, providing helpful advice.
Location
8.24
The hotel is conveniently located but the surrounding area may not be ideal.
Room Quality
8.19
Rooms were updated but had some issues with sound and door functionality.
Amenities
8.42
Offers good amenities but the heated pool and hot tub did not meet expectations.
Value for Money
8.18
Prices are slightly above average for the included services and accommodations.
Food and Beverage
8.63
Breakfast was good but not complimentary; some guests found it overly priced.
Overall Experience
8.6
Despite some drawbacks, the overall experience was enjoyable, making it recommendable.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 14:28

Property Description

Restaurant and Full Bar
Enjoy delicious meals and refreshing drinks without leaving the hotel. Indulge in a culinary experience at the on-site restaurant and unwind with your favorite cocktail at the full bar.

Fitness and Business Facilities
Stay on top of your fitness routine at the 24-hour fitness center, then take care of business with ease at the well-equipped meeting and business facilities available on-site.

Convenient Amenities and Nearby Attractions
Relax in the indoor or seasonal outdoor pool, stay connected with free WiFi, and explore nearby attractions like the North Carolina Arboretum and Blue Ridge Parkway. Experience comfort and convenience at Holiday Inn Asheville Biltmore West.

Important information:

Please note that transfer service to the city center is available for a fee on Friday and Saturday. Service has limited hours of operation. Contact property for details.

Please note the property is undergoing renovations beginning January 2020. Contact property for details.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: AVL

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.4
Based on 502 reviews
Cleanliness: 8.23
Service: 8.7
Location: 8.24
Room Quality: 8.19
Amenities: 8.42
Value for Money: 8.18
Food and Beverage: 8.63
Overall Experience: 8.6
L
Lamar • couple • us
7
A good value for Ashville area!
Pros:

Staff was great

Cons:

Pool was dirty the whole week! Never cleaned

2026-08-02 • via Nuitee
D
Diane • couple • us
8
2026-07-25 • via Nuitee
A
Aletta • couple • us
8
2026-07-16 • via Nuitee
E
Edna • solo_traveller • us
6
2026-07-13 • via Nuitee
E
Elijah • solo_traveller • us
10
Pros:

The rooms were clean and had great AC during July heatwave.

Cons:

A bit loud but nothing unreasonable

2026-07-07 • via Nuitee
L
lisa • family_with_children • us
10
Pros:

Wow is all I can say!

2026-07-05 • via Nuitee
M
margaret • solo_traveller • us
10
our fourth stay-we love it. Nice to stay in for quiet dinners
Pros:

beautiful lobby and indoor outdoor pool
Comfy small quiet restaurant and bar
sweet staff
good location near highwat

Cons:

breakfast good but expensive
room not cleaned daily

2026-07-04 • via Nuitee
S
Sivakumar • family_with_children • in
10
2026-06-20 • via Nuitee
K
Kimberly • couple • us
9
2026-06-15 • via Nuitee
B
Barbara • couple • us
10
Great value for clean comfortable stay
Pros:

Clean and comfortable. Nice restaurant on site with great staff. Great location. Great value.

2026-06-09 • via Nuitee
K
ken • couple • us
5
Would not recommend stay at this hotel for the rate we were charged, I will be trying for a partial
Pros:

Conference room that we rented for wedding rehearsal dinner and the staff that waited on us. Kitchen staff that cooked meals were great. Wait staff was great.

Cons:

Had to pay for Breakfast, homeless people camping out by back entrance and in the parking lot. We stayed four nights and had to call maintenance 3 different times for problems.

2026-05-31 • via Nuitee
T
Travis • couple • us
9
2026-05-28 • via Nuitee
C
Curtis • solo_traveller • us
8
2026-05-21 • via Nuitee
M
Michael • solo_traveller • us
10
2026-05-12 • via Nuitee
R
Renato • couple • br
8
Bom lugar para descansar
Pros:

Gostei mais do quarto, espaçoso e confortável

Cons:

Da distância da cidade

2026-05-09 • via Nuitee
K
Kelly • couple • us
10
Very nice trip for our family.
Pros:

Clean,very friendly

Cons:

Nothing

2026-04-29 • via Nuitee
H
harlen • couple • us
8
comfortable stay nice staff
Pros:

breakfast ok but on the expensive side grill very good bed good

2026-04-25 • via Nuitee
D
Danielle • family_with_children • us
5
2026-04-12 • via Nuitee
R
Robin • couple • us
10
Very nice place and the people were very friendly.
Pros:

Breakfast was OK, but didn’t like that I had to pay $16 for it. It’s the first place I’ve ever had to pay for breakfast.

Cons:

Not paying for the breakfast.

2026-04-09 • via Nuitee
A
Aaron • family_with_children • us
6
Pros:

I liked the hotel bar, the big open lobby, and the beds in the room. The location of the hotel was convenient, as you could hop on the highway easily or you could travel through som residential streets and get to the down town area with little fuss.

Cons:

One of the elevators was broken, another had an issue of the 5th floor button getting stuck. The room, while not bad in itself, felt cramped and the mini fridge was hidden away in a cabinet, so I didn't even discover it until day 3.

I also would have appreciated coffee from the lobby being available at all times, as the coffee in the room itself was a couple of k-cups but zero creamer...

Also, $50 per night incidental fee is crazy. I'm glad I had the extra $250 available but it felt kind of outrageous when most places I've stayed is $20 or a flat like $80-$100.

2026-04-02 • via Nuitee