Holiday Inn Asheville - Biltmore West by IHG

Hotels
•
Holiday Inn Hotels & Resorts
8.4 (469 reviews)
435 Smokey Park Highway , Asheville , us

listing image 1
Show all photos
Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Clean hotel
Friendly staff
Good location
Nice amenities
Cons:
Service issues with booking
No hot water
Access problems with elevators

Categories

Cleanliness
8.23
The hotel was clean and smelled nice, but some areas showed wear and tear.
Service
8.7
Staff was welcoming and friendly, providing helpful advice.
Location
8.24
The hotel is conveniently located but the surrounding area may not be ideal.
Room Quality
8.19
Rooms were updated but had some issues with sound and door functionality.
Amenities
8.42
Offers good amenities but the heated pool and hot tub did not meet expectations.
Value for Money
8.18
Prices are slightly above average for the included services and accommodations.
Food and Beverage
8.63
Breakfast was good but not complimentary; some guests found it overly priced.
Overall Experience
8.6
Despite some drawbacks, the overall experience was enjoyable, making it recommendable.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 14:28

Property Description

Restaurant and Full Bar
Enjoy delicious meals and refreshing drinks without leaving the hotel. Indulge in a culinary experience at the on-site restaurant and unwind with your favorite cocktail at the full bar.

Fitness and Business Facilities
Stay on top of your fitness routine at the 24-hour fitness center, then take care of business with ease at the well-equipped meeting and business facilities available on-site.

Convenient Amenities and Nearby Attractions
Relax in the indoor or seasonal outdoor pool, stay connected with free WiFi, and explore nearby attractions like the North Carolina Arboretum and Blue Ridge Parkway. Experience comfort and convenience at Holiday Inn Asheville Biltmore West.

Important information:

Please note that transfer service to the city center is available for a fee on Friday and Saturday. Service has limited hours of operation. Contact property for details.

Please note the property is undergoing renovations beginning January 2020. Contact property for details.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: AVL

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for US$0 per person per night when using an available cot.
    Children up to and including 17 years old stay for US$0 per person per night when using an existing bed.
    People no matter the age stay for US$10 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.4
Based on 469 reviews
Cleanliness: 8.23
Service: 8.7
Location: 8.24
Room Quality: 8.19
Amenities: 8.42
Value for Money: 8.18
Food and Beverage: 8.63
Overall Experience: 8.6
S
sekou • couple • us
8
2026-02-14 • via Nuitee
L
Laurie • couple • us
3
Stay at the next Holiday Inn on down the highway.
Pros:

There was a restaurant and bar. We ate there and the food was good it just took a while to get it.

Cons:

We had to take cold showers. I called the hotel
before booking online and the lady at the desk never said anything about having water issues in the rooms. No one wants to pay over $200 a night and have to take a cold shower. The next morning the lady at the desk said I’m sorry but we have someone working on the problem.

2026-01-20 • via Nuitee
K
Kylia • family_with_children • us
10
2026-01-19 • via Nuitee
R
Richarf • couple • us
10
2026-01-19 • via Nuitee
J
Jennifer • family_with_children • us
8
2026-01-19 • via Nuitee
S
Stan • family_with_children • us
8
2026-01-18 • via Nuitee
B
Barbara • extended_group • us
9
We enjoyed our stay there, probably the only issue was the lack of complimentary breakfast
Pros:

It was a lovely property. Well maintained. We were very tired so it was great there was a very good restaurant on the property. The staff was very nice.

Cons:

The rooms were a bit small and there was no complimentary breakfast

2026-01-18 • via Nuitee
A
Anna • family_with_children • us
10
Very enjoyable for all
Pros:

Rooms were up to date and Dove products included toiletries.

Cons:

Pool wasn’t very heated as said and the indoor hot tub had been filled in… the indoor hot tub would have been GREAT!!!!

2026-01-01 • via Nuitee
Y
yukinobu • family_with_children • us
8
2025-12-30 • via Nuitee
K
kerr • family_with_children • us
10
2025-12-30 • via Nuitee
D
Danny • couple • us
10
Pros:

Everyone was very nice and the Hotel was so clean. We had breakfast every morning and it was delicious. Thank you

2025-12-29 • via Nuitee
T
Terry • family_with_children • us
10
2025-12-28 • via Nuitee
D
David • couple • us
10
Very good.
Pros:

Breakfast was not free like most hotels. It was too expensive at $15.00 per person so we did not eat there.

2025-12-27 • via Nuitee
A
Alexandra • couple • us
10
Overall an amazing hotel to stay at. Seriously the best hotel breakfast I've had. Would stay again!
Pros:

Breakfast was amazing, the hotel room was so nice!!

2025-12-22 • via Nuitee
M
Marlena • couple • us
10
Cons:

Great hotel horrible location.

2025-12-21 • via Nuitee
M
Michale • family_with_children • us
8
Friendly staff, beautiful environment, but you'll need earplugs or a sound machine.
Pros:

The staff there was extremely welcoming and friendly. The lobby was beautifully decorated for Christmas Holiday Season. The room was clean and smelled nice and clean too. Our room was easy to locate and for being on the 2nd floor we didnt have to do stairs or elevators with the entrance in the back being on the 2nd floor, that was a nice surprise since we had our dog with us that isn't a fan of stairs or elevator doors.

Cons:

The door to the room was difficult to open as if it wasn't even with the door frame and was scrapping the frame as we would open and shut it. The bed wasn't the most comfortable, but it was better than other hotels we have stayed at. The room itself was extremely quiet (no fan from ac). The walls must be paper thin because we could hear everytime someone in a room next to us blew their nose and flushed the toilet (the flush from the bathroom in the room next to was louder than when we flushed the toilet in the room we stayed in).

2025-12-04 • via Nuitee
M
Marsh • couple • us
10
N/A
Pros:

N/A

Cons:

N/A

2025-12-04 • via Nuitee
C
Carol • extended_group • us
8
2025-11-22 • via Nuitee
C
Calvin • couple • us
8
2025-11-19 • via Nuitee
S
Satta • couple • us
10
2025-11-17 • via Nuitee