City Express by Marriott Ciudad de México La Villa

Hotels
•
City Express
8.6 (453 reviews)
Calzada de Guadalupe 236 Col. Vallejo, Gustavo A. Madero , Mexico City , mx

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Free
Children allowed

Facilities

Free beach shuttle
Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Family rooms
Lift / Elevator
Non-smoking throughout
Staff adhere to local safety protocols
Guest rooms disinfected between stays
See all facilities

Review Highlights

Pros:
Clean rooms
Helpful staff
Good location
Comfortable rooms
Variety in breakfast
Cons:
Noise from surroundings
Some cleanliness issues
Food availability during breakfast

Categories

Cleanliness
8.11
Mixed sentiment from text, with some mentioning clean rooms but others noting issues like bad smells.
Service
9.08
Multiple reviews indicate staff are very helpful and responsive to needs.
Location
9.12
Frequent positive mentions of the location being central and convenient.
Room Quality
8.57
Reviews highlight comfort, although some note specific issues with the bathroom.
Amenities
8.6
General positive sentiment for provided amenities, although specific mentions are scarce.
Value for Money
8.56
Overall sentiment suggests value is appropriate for the cost, despite some complaints.
Food and Beverage
8.11
Breakfast options are well-received, but some issues noted regarding food availability.
Overall Experience
8.68
Reviews generally reflect a positive experience with minor challenges.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 07:18

Property Description

Convenient Location in Mexico City

Modern Amenities for Comfort
City Express CDMX La Villa offers a fitness center, free WiFi, and free private parking for guests. Each room is equipped with a flat-screen TV with cable channels and a private bathroom. The 24-hour front desk and room service ensure a pleasant stay for all guests.

Delicious American Breakfast and Nearby Attractions
Guests can start their day with an American breakfast during their stay. The hotel's proximity to the Basilica of Our Lady of Guadalupe, Palacio de Correos, and other attractions like the pyramids of Teotihuacán make it an ideal choice for travelers. Additionally, the Benito Juarez International Airport is conveniently located just 4.3 km away.

Book your stay at City Express CDMX La Villa for a comfortable and enjoyable experience.

Important information:

When booking more than 9 rooms, different policies and additional supplements may apply. Please contact hotel to check Group Policies.

Check-in and check-out hours:
Check-out: 01:00 PM
Airport code: MEX

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Parking

    Free private parking is possible on site (reservation is needed).

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8.6
Based on 453 reviews
Cleanliness: 8.11
Service: 9.08
Location: 9.12
Room Quality: 8.57
Amenities: 8.6
Value for Money: 8.56
Food and Beverage: 8.11
Overall Experience: 8.68
R
Ricardo • extended_group • mx
10
Una estancia muy placentera
Pros:

Personal muy amable

Cons:

El desayuno es algo repetitivo

2026-04-18 • via Nuitee
T
Thais • family_with_children • br
1
Experiência extremamente frustrante — não recomendo
Pros:

Nada

Cons:

Fiz e paguei minha reserva três meses antes da data da hospedagem, pois eu teria apenas um dia na cidade e escolhi esse hotel especificamente pela proximidade com o Santuário de Nossa Senhora de Guadalupe, que era o principal objetivo da nossa visita.

Chegamos ao hotel por volta das 22h30 e já começou o problema. A pessoa responsável demorou muito tempo para nos atender e, depois de bastante espera, disse que não conseguia encontrar nossa reserva. Em seguida, afirmou que a Booking havia ligado à tarde cancelando a reserva e que não havia mais nenhum quarto disponível.

Mostrei todos os recibos de pagamento e confirmações da reserva que ainda estavam ativas no aplicativo da Booking e pedi para ele nos mostrar qual mensagem ou solicitação de cancelamento a Booking teria enviado. Obviamente, ele não tinha nada para comprovar isso.

Depois de mais de duas horas de espera, já perto da meia-noite, eles nos realocaram para outro hotel a quase 1 hora de distância. Isso comprometeu completamente nossa logística e nosso dia, já que havíamos escolhido esse hotel justamente pela localização. No dia seguinte ainda tivemos que pagar late checkout, pois a distância nos fez perder tempo e não conseguimos retornar no horário.

E o absurdo não terminou aí. Quando finalmente chegamos ao hotel indicado por eles, às 1h30 da manhã, descobrimos que o hotel sequer tinha autorização para nos hospedar. Tivemos que esperar mais de 30 minutos adicionais até resolverem a situação e conseguirmos entrar no quarto.

Foi uma experiência extremamente desgastante e desrespeitosa, especialmente depois de uma reserva feita e paga com tanta antecedência.

Não recomendo este estabelecimento de forma alguma.

2026-04-14 • via Nuitee
C
carlo • solo_traveller • it
9
2026-04-13 • via Nuitee
J
JOHANNA MILENA • family_with_children • co
9
Pros:

Muy buen desayuno, personal muy amable, tiene transporte a la basílica.

2026-04-08 • via Nuitee
J
JHON • solo_traveller • co
10
Justo
Pros:

La ubicación y el servicio de transporte que prestan sin costo adicional

Cons:

El desayuno no tenía variedad

2026-04-04 • via Nuitee
V
Valdes Contreras • couple • mx
9
Satisfecho
Pros:

La ubicación es perfecta

Cons:

Limitan el estacionamiento

2026-04-02 • via Nuitee
M
Monica • couple • us
7
Pros:

Breakfast was good

Cons:

Too noisy and room not clean. (Too many hair everywhere)

2026-03-30 • via Nuitee
D
De alba • family_with_children • mx
9
2026-03-22 • via Nuitee
V
Villares • family_with_children • mx
10
2026-03-21 • via Nuitee
M
Miguel • family_with_children • mx
9
Pros:

La ubicación y el desayuno

Cons:

Todo bien

2026-03-13 • via Nuitee
R
Rodrigo manuel • family_with_children • mx
9
Cons:

Mi habitación tenía las botellas de agua abierta y los vasos desechables estaban igual sucios se solicito la reposición de ambos pero nunca los cambiaron

2026-03-13 • via Nuitee
M
Michael Noel • solo_traveller • ph
8
2026-03-12 • via Nuitee
A
Ana Karina • family_with_children • mx
10
Pros:

El trato del personal, la limpieza, la comodidad y la ubicación

Cons:

Todo bien

2026-03-07 • via Nuitee
M
Mendoza • family_with_children • mx
9
Pros:

La atención.

2026-03-06 • via Nuitee
J
Juan Pablo • couple • mx
10
2026-03-04 • via Nuitee
L
lopez • family_with_children • mx
9
2026-03-02 • via Nuitee
I
itzel • family_with_children • mx
9
Pros:

la atención de todo el personal fue maravilloso, todos muy atentos, pero en especial el chef en el desayuno siempre muy atento a lo que se necesitara, en la recepción todos muy amables

Cons:

cuando llegamos a la habitación solo había un rollo de papel el cual ya estaba a menos de la mitad y cuando hicieron la limpieza no dejaron mas, tuvimos que bajar a la recepción para pedirlo y después llamar para que lo subieran

2026-03-02 • via Nuitee
M
miguel angel • solo_traveller • mx
9
Cons:

Al salir del hotel estuve en la recepción esperado mi transporte, la persona de la limpieza estaba barriendo levantando mucho polvo lo cual fue algo incomodo.

2026-03-02 • via Nuitee
A
Aura • family_with_children • mx
8
2026-03-01 • via Nuitee
R
RAFAEL SAUL • extended_group • mx
10
2026-02-23 • via Nuitee