Residence Inn by Marriott Ontario Airport

Hotels
Residence Inn
7.8 (636 reviews)
2025 Convention Center Way , Ontario , us

Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Heating
Family rooms
See all facilities

Review Highlights

Pros:
Friendly staff
Good location options
Clean common areas
Cons:
Lack of cleanliness in rooms
Maintenance issues throughout the property
Quality of breakfast not satisfactory

Categories

Cleanliness
6.3
Multiple reviews indicate issues with cleanliness, including dirty towels and an overall musty environment.
Service
9.3
Staff was noted as friendly and helpful, despite some operational issues.
Location
8.8
The location received mixed reviews; some found it convenient, others reported it dirty.
Room Quality
6.3
Several reviews mentioned old, musty rooms with maintenance issues.
Amenities
8.3
Some positive mentions about the amenities like a fitness center, but there were significant complaints about breakfast.
Value for Money
7.8
Mixed signals on value; some felt it was not worth the cost due to cleanliness and room quality.
Food and Beverage
7.3
Breakfast had shortages and quality issues based on multiple reviews.
Overall Experience
8.3
Overall experience was affected by several negative factors but had some redeeming qualities.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 03:00

Property Description

Luxurious Amenities and Convenient Location

Residence Inn Ontario Airport provides a luxurious stay with a heated outdoor pool, hot tub, and apartment-style suites featuring fully equipped kitchens and free Wi-Fi. The suites offer cable TV, dining areas, and ironing facilities, ensuring a comfortable stay.

Delicious Dining Options and Fitness Facilities

Guests can enjoy a breakfast buffet, alcoholic beverages, and access to barbecue facilities at Ontario Airport Residence Inn. The hotel also offers a gym for fitness enthusiasts.

Nearby Attractions and Events

Conveniently located near Ontario Mills Shopping Center and Citizens Business Bank Arena, Residence Inn is the perfect choice for travelers. Book now to experience comfort and convenience at Residence Inn Ontario Airport.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ONT

Location

Guest Reviews

7.8
Based on 636 reviews
Cleanliness: 6.3
Service: 9.3
Location: 8.8
Room Quality: 6.3
Amenities: 8.3
Value for Money: 7.8
Food and Beverage: 7.3
Overall Experience: 8.3
K
KatieFLA Business
2
Horrible. Do not book. Unsanitary.
Pros:

Horrible property. Dirty - everywhere. Bugs in rooms. Ripped carpets, furniture.
I can’t believe the Marriott allows this property to carry their brand name.

2026-07-23 via Tripadvisor
G
Gayatri family_with_children us
1
Disaster
Pros:

Nothing

Cons:

I stayed for 3 nights and there was no room service, every day I had to go get fresh towels. I staff was rude and said I need to request service 24 hours prior.

There was human poop in the walk way. The faucet was broken, there were no pots or pans and not even trash bin, no lotion, no hand soap.

2026-07-22 via Nuitee
G
Gayatri couple us
1
2026-07-22 via Nuitee
J
Jonathan couple us
3
It was very nice hotel and I would stay again, but there were a few things that could be fixed or changed.
Pros:

I liked how it was organized, the layout of the buildings, the full-size kitchen, and the staff were very nice.

Cons:

There was an odd smell in the room, the kitchen sink water never got hot, and the door mechanism was broken so it was hard to close the door from the outside when I was about to leave.

2026-07-21 via Nuitee
M
Mary couple us
9
2026-07-21 via Nuitee
I
Ismael family_with_children us
4
2026-07-21 via Nuitee
J
Jordan solo_traveller us
7
2026-07-20 via Nuitee
A
Aleksandr solo_traveller us
1
Pros:

Nothing

Cons:

Very dirty. Old, dog shit everywhere. Terrible breakfast. The pool is closed. I would not recommend this hotel to anyone.

2026-07-20 via Nuitee
J
Juliet couple us
6
Bad night staff, very pleasant and helpful Angie, spacious but no lights in the stove, living room
Pros:

Near, large area

Cons:

Lights busted, coffee maker not functioning, night staff Andrew not assisting, had to ask for shampoo, sink leaking, water on the floor

2026-07-19 via Nuitee
K
Kim couple ca
4
2026-07-18 via Nuitee
E
EUN solo_traveller us
8
Pros:

OCC 가 가까운점
아침이 잘 나왔어요.

Cons:

샤워 수도꼭지가 너무 타이트했어요.

2026-07-17 via Nuitee
I
Ismael family_with_children us
7
2026-07-14 via Nuitee
S
suzanne couple us
1
Horrible
Cons:

Everything was dirty , things were broken like coffee maker, doors don’t shut, bathrooms not clean, carpet has thick amount of dirt like it has never been professionally cleaned, ever! Stains on walls and curtains, no sheets are provided for the sofa bed, they ran out of food that was supposed to be included, homeless people in premises, drugged out folks broke into a unit to sleep. Not enough utensils and dirty dishes, for a suite for 6 people. Broken Glass, not cleaned up in a timely manner. Wet tar for on our shoes, not caution tape placed. Plumbing problem in the lobby and in the suite from the dishwasher that was never used.

2026-07-14 via Nuitee
B
BradTheWannabeTraveler solo_traveller us
7
Pros:

Convenient for the Convention Center, and lots of room. Almost a small studio apartment.

Cons:

The rooms are a bit dated, and the beds and pillows felt off to us both in terms of comfort.

2026-07-13 via Nuitee
8
863stevenm Family Kearny Mesa, San Diego, California
6
Mixed bag.
Pros:

Mixed bag. Good location and quiet. Kitchen sink had a leak, and there were insects around (which we reported). The light sensor into the bathroom turned the light on when anyone moved significantly in bed — a real annoyance. Nothing that can’t be fixed; hope they do.

Staff was very peasant and welcoming. Very convenient to Convention Center and airport.

2026-07-12 via Tripadvisor
T
Tad solo_traveller us
2
Atleast offer a better night stay on the house
Pros:

Nothing , except the driving away from the property!

Cons:

The fact that we sat outside for over 1 hour waiting for The maintenance guy to change a battery so we can open the door , however, no batteries wer replaced and we were told to not leave because the door wouldn’t open 😡

2026-07-12 via Nuitee
K
Kimberly solo_traveller us
9
all inclusive.
Pros:

i loved the room. it was like a mini apartment

Cons:

The only thing that bothered me was that there were no washcloths lol. lame i know, but still.

2026-07-07 via Nuitee
K
Kiryanova solo_traveller us
1
2026-07-06 via Nuitee
J
Judy couple us
4
Run down and not clean
Cons:

This property was run down. The carpet was torn and looked dirty, the automatic light in the bathroom turned on every time we rolled over in bed and turned off when we needed it in the bathroom. The tub looked dirty. We have stayed at many Marriott properties and this was the worst we have stayed in.

2026-07-04 via Nuitee
R
Rachel couple ph
1
2026-07-03 via Nuitee