Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Terrace
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Clean and comfortable rooms
Great amenities
Cons:
High parking fees
Pool cleanliness issues
Temperature control in rooms

Categories

Cleanliness
7.68
Some guests mentioned cleanliness issues, particularly with the pool.
Service
9.65
Guests frequently praised the helpful and friendly staff.
Location
9.19
The location is very convenient for exploring downtown and the university area.
Room Quality
8.14
Rooms were generally spacious and cozy, although some guests experienced temperature issues.
Amenities
8.17
Loved the heated pool and gym but had issues with the pool maintenance.
Value for Money
7.13
Some concerns about high parking fees and overall pricing for the quality offered.
Food and Beverage
8.68
Enjoyable coffee/snack options in the lobby.
Overall Experience
8.55
Overall, a satisfying experience despite some minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 23:17

Property Description

Convenient Downtown Location
Located in the heart of downtown Austin, the Sheraton Hotel is the perfect base for exploring the vibrant Red River Music District on foot.

Modern Amenities and Dining Options
Experience comfort in our well-appointed rooms with 32-inch flat-screen TVs, work desks, and coffee makers. Indulge in delicious meals at The Yard restaurant or grab a drink at the Lobby Bar or Coffee Bar.

Business-Friendly Services
Stay productive with our 24-hour business center, catering to all your work-related needs during your stay.

To experience the best of Austin's downtown scene with comfort and convenience, book your stay at Sheraton Austin today!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: AUS

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs USD 42 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    People no matter the age stay for free when using an available extra bed.
    You haven't added any cots.
    You haven't added any extra beds.

Location

Guest Reviews

8.4
Based on 615 reviews
Cleanliness: 7.68
Service: 9.65
Location: 9.19
Room Quality: 8.14
Amenities: 8.17
Value for Money: 7.13
Food and Beverage: 8.68
Overall Experience: 8.55
A
Alexis • couple • us
10
2026-04-06 • via Nuitee
L
Leah • couple • us
8
Very courteous and helpful staff.
Pros:

Downtown Austin, very easy to find.

Cons:

Cashless
Entrance was a little difficult during traffic.

2026-04-05 • via Nuitee
R
Rojey • family_with_children • us
10
Pros:

Location, amenities, and swim club were cool.

2026-03-30 • via Nuitee
U
Ulisses • family_with_children • br
10
Pros:

O hotel é muito bom, com todas as comodidades.

Cons:

Nada a declarar.

2026-03-30 • via Nuitee
D
Diane • family_with_children • us
9
2026-03-29 • via Nuitee
D
Dana • couple • us
8
2026-03-29 • via Nuitee
A
Adam Gregor • family_with_children • de
8
2026-03-29 • via Nuitee
M
Molly • solo_traveller • us
9
2026-03-26 • via Nuitee
J
julien • solo_traveller • fr
8
Pros:

The room was great and pretty quiet even with the highway very close and the SXSW concerts. The employees were very nice and helpful

Cons:

Wifi was very bad and almost impossible to use, which is very bothering when you need to work.
Breakfast was not as good as in other hotels I've been in Austin

2026-03-22 • via Nuitee
Q
Q2689SQlauras • Family
10
Awesome
Pros:

Mikey helped us out and was super friendly and patient with our kids

2026-03-21 • via Tripadvisor
W
washburn • solo_traveller • us
10
SXSW being the hub at Down right was amazing.
Pros:

Restaraunt was very good, the staff were very friendly.

Cons:

The Wi-Fi was very slow and dropped constantly. My VPN repeatedly warned me about an unstable or suspicious network.

2026-03-19 • via Nuitee
X
X76UCcatherinet • Business
10
Cruising through sxsw
Pros:

Went for sxsw. All staff was on point ,communicative and efficient with loading and unloading my things for events! Staff was visibly busy but content and didn’t skip a beat

2026-03-17 • via Tripadvisor
M
M3734XTtracyl • Business • Chicago, Illinois
2
Great at losing your personal items, even better at losing your phone number
Pros:

I stayed here last week and left two pairs of suit pants behind. I spent four days chasing the staff for an update, only to be met with broken promises of "callbacks" and total confusion over their own lost-and-found policies. When one staff finally responded that my items "can't be found", he offered zero empathy, a massive attitude, and threatened to hang up on me for being frustrated by their incompetence. Please stay somewhere else unless you want to be treated poorly.

2026-03-17 • via Tripadvisor
E
Elena • extended_group • us
10
2026-03-16 • via Nuitee
A
alicepN7763GX • Couples
6
Good location and style, inconsistent service, some issues with room, probably would’ve come back if not for front desk
Pros:

The location is great and the rooms are very spacious (we upgraded to a corner room). It’s also got unique character and style. The lobby manager was very nice. I saw him going around, picking up people’s trash, and saying good morning to everyone with a smile which I thought added a nice personal touch. The barista was also very nice.

The front desk staff on Friday night was very rude. We were here for SXSW so I take it he must’ve had a difficult day. I had asked the hotel in advance if I could deliver something to the hotel for pickup and they said it was absolutely no problem. I saw that my parcel had arrived earlier in the day so I told the guy at the front desk that I was here to pick up a parcel. He was very irritated with me and said dismissively “I don’t know what that means. What’s a parcel”. I said “a package, I have a package for pickup up.” He said “what’s a package. I don’t know what that means” and so I tried again and said “a delivery. I have ordered a delivery for pick up and I saw it arrived earlier today.” He rolled his eyes at me, sighed, and was like “ugh, fine follow me”. He couldn’t find my parcel/package/delivery so I asked if I could take a look. He did let me take a look but kept looking at his phone and said very impatiently “how much longer are you going to be”. I couldn’t find it and felt very pressured to leave quickly so he took my info down and said he would contact me if they found the item. I ended up apologizing profusely to him because he made me feel like such a burden to him. And maybe I was because I understand they were probably very busy due to SXSW, but I feel like the correct response would have simply been “hey, we are a little busy right now but perhaps if you come in the morning, we would have more time to help” instead of playing games and pretending not to know what a “parcel” or “package” means and giving me major attitude.

In any event, I returned to the front desk first thing in the morning and the gentleman was very kind and helped me find my delivery within 3 minutes.

There were also a few issues with the room which is why I gave it a 3 stars. The housekeeper didn’t come, the bathroom light doesn’t work, the sheets and blanket are too thin for my liking, and the shower doesn’t really get hot. Not the end of the world, and overall I was mostly satisfied with the price and the location, but that is why I had to give it a 3 stars.

2026-03-14 • via Tripadvisor
C
Connector17832174750 • Family • Austin, Texas
10
Now this! Is a hotel
Pros:

Zeb displayed amazing customer service when I came to check in. From start to finish the stay was fantastic.

2026-03-11 • via Tripadvisor
L
LowKeyLuke • Couples • San Antonio, Texas
10
Beautiful aesthetic and exceptional service
Pros:

This was our second time at the hotel and we had a fabulous time. We came for the Lady Gaga Mayhem Ball but decided to extend our time to make a little trip out of it. Check in/check out process was smooth and hospitable. We had exceptional service from Mikey in valet he assisted us with our luggage and check out process. We will be back for sure!

2026-03-10 • via Tripadvisor
M
Meiko • couple • us
10
2026-03-09 • via Nuitee
E
Ebony • family_with_children • us
10
2026-03-09 • via Nuitee
J
jasonrU8611KO • Solo travel
10
Zen and Chris at valet were badasses!!!
Pros:

Zeb and Chris were so kind, helpful, and considerate! Amazing resources and support. Valuable information and insight.

2026-03-08 • via Tripadvisor