Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Terrace
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Clean and comfortable rooms
Great amenities
Cons:
High parking fees
Pool cleanliness issues
Temperature control in rooms

Categories

Cleanliness
7.68
Some guests mentioned cleanliness issues, particularly with the pool.
Service
9.65
Guests frequently praised the helpful and friendly staff.
Location
9.19
The location is very convenient for exploring downtown and the university area.
Room Quality
8.14
Rooms were generally spacious and cozy, although some guests experienced temperature issues.
Amenities
8.17
Loved the heated pool and gym but had issues with the pool maintenance.
Value for Money
7.13
Some concerns about high parking fees and overall pricing for the quality offered.
Food and Beverage
8.68
Enjoyable coffee/snack options in the lobby.
Overall Experience
8.55
Overall, a satisfying experience despite some minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 23:17

Property Description

Convenient Downtown Location
Located in the heart of downtown Austin, the Sheraton Hotel is the perfect base for exploring the vibrant Red River Music District on foot.

Modern Amenities and Dining Options
Experience comfort in our well-appointed rooms with 32-inch flat-screen TVs, work desks, and coffee makers. Indulge in delicious meals at The Yard restaurant or grab a drink at the Lobby Bar or Coffee Bar.

Business-Friendly Services
Stay productive with our 24-hour business center, catering to all your work-related needs during your stay.

To experience the best of Austin's downtown scene with comfort and convenience, book your stay at Sheraton Austin today!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: AUS

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs USD 42 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    People no matter the age stay for free when using an available extra bed.
    You haven't added any cots.
    You haven't added any extra beds.

Location

Guest Reviews

8.4
Based on 582 reviews
Cleanliness: 7.68
Service: 9.65
Location: 9.19
Room Quality: 8.14
Amenities: 8.17
Value for Money: 7.13
Food and Beverage: 8.68
Overall Experience: 8.55
P
pfglwebb • Family • College Station, Texas
10
Wonderful service
Pros:

Excellent service! Ross and Zeb could not have been more helpful!

2026-03-04 • via Tripadvisor
J
jonathond925 • Business
10
Valet experience
Pros:

Zeb greeted me and took care of of my truck in valet. He went above and beyond to get some info for me when I checked in and it was much appreciated.

2026-03-04 • via Tripadvisor
B
brandis894 • Friends getaway
10
Very sweet and professional
Pros:

Service was wonderful. Very nice and helpful

2026-03-02 • via Tripadvisor
R
rossaM2025GF • Business
10
Good work
Pros:

Solid experience. Jez was his name I believe, he was very helpful

2026-03-01 • via Tripadvisor
T
T2152USwilliamm • Family
10
Great stay
Pros:

Having a great time at this hotel. The entire staff has been excellent. Great breakfast as well! Mikey, Alex, and Jason have been fantastic!

2026-02-28 • via Tripadvisor
H
hannahcL6044PK • Couples
10
Friendly face!!
Pros:

Jason is so incredibly friendly! Has great info on places to go and things to do! Can’t wait to come back and see his friendly face next time and DR- ATX 🤍

2026-02-28 • via Tripadvisor
D
Deyvis • family_with_children • us
5
Pros:

La ubicación

Cons:

Que te cobran por el parking siendo huésped

2026-02-27 • via Nuitee
W
whitneyt724 • Business
10
Enjoyed my stay
Pros:

Enjoyed the hotel and Zeb at valet was fast and friendly

2026-02-25 • via Tripadvisor
N
Noa • couple • pt
10
Pros:

The stuff are very nice and friendly. The beds are very comfortable.

2026-02-25 • via Nuitee
A
Andrew • couple • us
1
Reception staff are rude and ignorant.
Pros:

Breakfast

Cons:

Reception staff

2026-02-12 • via Nuitee
L
Lisa • family_with_children • gb
7
2026-02-08 • via Nuitee
S
Stephen • couple • us
10
2026-01-22 • via Nuitee
A
Anis • solo_traveller • de
9
2026-01-19 • via Nuitee
S
Shalonna • solo_traveller • us
1
It was an inconvenience to learn my hotel room had been cancelled because I arrived after midnight and was asked to pay
Pros:

Nothing.

Cons:

The bed and bedding was uncomfortable, the heater ac unit wasn’t working and because the toilet was broken it kept running nonstop disturbing my sleep.

2026-01-19 • via Nuitee
C
Cynthia • couple • us
10
2026-01-19 • via Nuitee
J
Jasmine • extended_group • us
8
Had a good time
Pros:

The decoration and pool

Cons:

Paid for a corner room but didn’t get one

2026-01-19 • via Nuitee
K
Kimberly • extended_group • us
10
Cons:

Parking was a surprise expense for us, but enjoyed the stay all the same.

2026-01-19 • via Nuitee
K
Kathryn • extended_group • us
10
2026-01-19 • via Nuitee
J
Jasmine • extended_group • us
6
I never received my $70 refundable hold after checking out.
Pros:

I never received my $70 refundable hold after checking out.

Cons:

I never received my $70 refundable hold after checking out.

2026-01-19 • via Nuitee
J
Juan Moya • family_with_children • us
10
2026-01-10 • via Nuitee