Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Terrace
Family rooms
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Clean and comfortable rooms
Great amenities
Cons:
High parking fees
Pool cleanliness issues
Temperature control in rooms

Categories

Cleanliness
7.68
Some guests mentioned cleanliness issues, particularly with the pool.
Service
9.65
Guests frequently praised the helpful and friendly staff.
Location
9.19
The location is very convenient for exploring downtown and the university area.
Room Quality
8.14
Rooms were generally spacious and cozy, although some guests experienced temperature issues.
Amenities
8.17
Loved the heated pool and gym but had issues with the pool maintenance.
Value for Money
7.13
Some concerns about high parking fees and overall pricing for the quality offered.
Food and Beverage
8.68
Enjoyable coffee/snack options in the lobby.
Overall Experience
8.55
Overall, a satisfying experience despite some minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 23:17

Property Description

Convenient Downtown Location
Located in the heart of downtown Austin, the Sheraton Hotel is the perfect base for exploring the vibrant Red River Music District on foot.

Modern Amenities and Dining Options
Experience comfort in our well-appointed rooms with 32-inch flat-screen TVs, work desks, and coffee makers. Indulge in delicious meals at The Yard restaurant or grab a drink at the Lobby Bar or Coffee Bar.

Business-Friendly Services
Stay productive with our 24-hour business center, catering to all your work-related needs during your stay.

To experience the best of Austin's downtown scene with comfort and convenience, book your stay at Sheraton Austin today!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: AUS

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs USD 42 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    People no matter the age stay for free when using an available extra bed.
    You haven't added any cots.
    You haven't added any extra beds.

Location

Guest Reviews

8.4
Based on 669 reviews
Cleanliness: 7.68
Service: 9.65
Location: 9.19
Room Quality: 8.14
Amenities: 8.17
Value for Money: 7.13
Food and Beverage: 8.68
Overall Experience: 8.55
K
Kimari • couple • us
10
2026-06-27 • via Nuitee
P
Prudence • solo_traveller • us
10
Pros:

Everything was beautiful

Cons:

I loved everything

2026-06-27 • via Nuitee
C
Carmen • solo_traveller • de
10
2026-06-26 • via Nuitee
S
Salyma • solo_traveller • us
10
2026-06-24 • via Nuitee
E
Emily • solo_traveller • us
10
Felt Fancy, Smelled Great
Pros:

Gorgeous facilities and I had a great time staying there. The bed and pillows were perfection, the shower pressure was excellent, the soaps smelled delicious, and the elevators were fast!

2026-06-24 • via Nuitee
T
Thomas • family_with_children • de
10
2026-06-23 • via Nuitee
M
Mireles • solo_traveller • us
10
2026-06-23 • via Nuitee
C
Christian • couple • de
10
Tolles Hotel,toller Aufenthalt,jederzeit wieder
Pros:

Super Hotel,sehr freundliches Personal,tolle Lage

2026-06-22 • via Nuitee
M
Martijn Vos • solo_traveller • nl
9
2026-06-22 • via Nuitee
T
thommie • extended_group • nl
7
2026-06-22 • via Nuitee
M
Martijn Vos • solo_traveller • nl
9
2026-06-22 • via Nuitee
R
Rayas • extended_group • us
10
Pros:

The room was amazing

2026-06-22 • via Nuitee
B
balderramos • couple • us
6
good for one time but probably won’t come back
Pros:

I love the vibe

Cons:

there was a random brown object or substance in the corner behind the tv and there was cobwebs on the ceiling, the phone didn’t work, and there was no service even with wifi

2026-06-21 • via Nuitee
K
Kendall • couple • us
9
2026-06-21 • via Nuitee
A
Alanna • solo_traveller • au
8
Highly recommend this hotel + location - great value!
Pros:

Amazing service - the blonde guy who does 5:30pm free cocktails in the lobby was my favourite, but also the valet guys, front desk, housekeepers, bar staff, everyone was of the highest level of customer service, which was incredible for the price you pay per night. Pool area was awesome, spent time everyday enjoying the sun out there. Love the retro fitout of the rooms - super cool. Comfy huge bed. Coffee from cafe was decent. Cocktails were delicious. Didn’t try the food. The location is so much better than being right in downtown. It’s nice and quiet, 7-8min walk to all the action, lovely creek runs by the hotel, Lime scooters out front always to hire and get anywhere fast and cheap. Kevin Murphy toiletries - shampoo, conditioner, body wash, soap and moisturizer were a really nice touch!

Cons:

The shower! It’s so annoying - it sprays cold water at you no matter how slow you try to pull the handle. Bad design as nice as it looks. Enjoy the pool’s serenity whilst you can on weekdays because weekends are packed, must be open to public because Saturday I could not even get a chair to lay on, Sunday I went at 7pm to be able to get one. Only other thing was my room on booking said it came with a bath, it didn’t which was pretty disappointing as it was one reason I chose this place. I don’t think any of them actually have baths.

2026-06-19 • via Nuitee
B
Besseling • couple • nl
10
Super verblijf!
Pros:

Super hotel! Kamer, restaurants, gym, zwembad ect ect alles was top!

Cons:

Hotel heeft een super leuke inrichting/ uitstraling. Voelt luxe aan, prijs wel iets aan de hoge kant

2026-06-17 • via Nuitee
M
Michael • solo_traveller • us
10
Pros:

Staff was very nice

Cons:

Parking price

2026-06-16 • via Nuitee
F
frankaL128LJ • Business
10
Business travel
Pros:

Great team! Keenan was great!

2026-06-15 • via Tripadvisor
J
Jennifer • couple • us
8
2026-06-15 • via Nuitee
A
Arantzazu • solo_traveller • es
10
Hotel lujoso en el downtown de Austin
Pros:

Las instalaciones y el personal.

Cons:

Que el desayuno no era buffett.

2026-06-12 • via Nuitee