The Sutton Place Hotel Vancouver

Hotels
•
Sandman Hotel Group
8.9 (4240 reviews)
845 Burrard Street , Vancouver , CA
+1 604-682-5511

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Comfortable rooms
Cons:
Cleanliness issues
Limited food variety
Service inconsistencies

Categories

Cleanliness
7.6
Reported issues with dirty towels and rubbish in hallways indicate poor maintenance.
Service
10
Most reviews praise friendliness and helpfulness of staff despite some inconsistency.
Location
9.6
Multiple mentions of great location, close to attractions.
Room Quality
9.1
Generally positive feedback on room comfort and amenities.
Amenities
8.6
Amenities were appreciated but some reported that the pool and gym were dated.
Value for Money
9.1
Fairly priced for the location and quality offered.
Food and Beverage
8.1
Restaurant described as expensive with limited variety.
Overall Experience
9.1
A mix of positive experiences with some significant issues noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 05:16

Property Description

Luxurious Accommodations
Indulge in elegant rooms adorned with modern amenities like a flat-screen TV, plush bathrobes, and a stocked minibar. The sophisticated decor and vintage work desk create a serene ambiance for a relaxing stay.

Culinary Delights
Savor a culinary journey at Boulevard Kitchen & Oyster Bar, offering a diverse wine selection from renowned regions worldwide. Experience the charm of the English-style Gerard Lounge for a cozy evening.

Relaxation and Recreation
Unwind at the exclusive Vida Spa with rejuvenating massage treatments and pampering facials. Stay active at the state-of-the-art fitness center, ensuring a perfect balance of relaxation and wellness.

Experience luxury and sophistication at our 5-star Vancouver hotel. Book now for an unforgettable stay!

Important information:

Please be aware that for reservations of seven days or more, the hotel will pre-authorize your card on file for a $1 CAD verification. Although this transaction will be visible on your statement, it is a pre-authorization and will be removed within seven days. Non-verified reservations will not be acceptedGuests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: YVR

Location

Guest Reviews

8.9
Based on 4240 reviews
Cleanliness: 7.6
Service: 10
Location: 9.6
Room Quality: 9.1
Amenities: 8.6
Value for Money: 9.1
Food and Beverage: 8.1
Overall Experience: 9.1
F
Flannery • solo_traveller • ca
10
Amazing location, beautiful hotel, wonderful room
Pros:

The location of the hotel was so perfect. The staff were wonderful and the suite was perfect. Very clean, comfortable and safe. I would definitely book this hotel again in the future

Cons:

There is nothing that I didn’t like

2026-10-23 • via Nuitee
L
Lisa • couple • ca
7
Great hotel but a noisy stay
Pros:

Wonderful
Suite

Cons:

Lots of sirens, I’ll know next time to request a room that is no on the Burrard street side

2026-10-22 • via Nuitee
D
Debbie • couple • ca
10
2026-10-22 • via Nuitee
T
Terri • couple • au
10
2026-10-21 • via Nuitee
M
Masa • family_with_children • jp
10
Pros:

location, cleanliness, kindness

Cons:

nothing

2026-10-20 • via Nuitee
M
Masa • family_with_children • jp
9
Pros:

location, cleanness, kindness

Cons:

Water is leaking out of the shower stall

2026-10-20 • via Nuitee
K
Kenneth • couple • au
9
2026-10-19 • via Nuitee
M
Marcos • couple • br
10
2026-10-19 • via Nuitee
A
Amina • family_with_children • mz
10
Excepcional!!
Pros:

Excelente localização!
Muito boa recepção à chegada; Simpatia, profissionalismo e muito bom atendimento.
Excelente restaurante e com muito atendimento ao cliente;
Facilidade para pagamento com cartões de débito para visitantes internacionais com alguma dificuldade no cartão de crédito; para mim foi excelente isto!!

Cons:

Gostei de tudo!!
100%

2026-10-19 • via Nuitee
N
Neil • couple • gb
10
2026-10-19 • via Nuitee
S
Shelly • couple • us
10
Loved the hotel
Pros:

So clean and all staff were very helpful and polite

Cons:

Nothing

2026-10-18 • via Nuitee
G
Gady • couple • il
10
2026-10-18 • via Nuitee
P
Pia • couple • ch
9
2026-10-18 • via Nuitee
A
Anu • extended_group • fi
10
2026-10-17 • via Nuitee
P
Patrick • family_with_children • gb
9
2026-10-16 • via Nuitee
N
Nga • family_with_children • au
10
Pros:

Location is very ideal for city center shopping and access to transport. Also a relatively close walk to most sights. Very comfortable stay and also very quiet in the room considering proximity to traffic.

2026-10-16 • via Nuitee
R
Robert • couple • us
9
Great location very walkable to most things.
Pros:

Location, everything in the room worked, very comfortable.

Cons:

Shower curtain bathroom had not been updated like shown online.

2026-10-16 • via Nuitee
D
DANIELLE • couple • ca
8
2026-10-15 • via Nuitee
H
Hannah • solo_traveller • au
9
2026-10-15 • via Nuitee
B
Bronagh • extended_group • gb
10
Location location location
Pros:

Very helpful staff throughout. Great location within walking distance of tourist bus stops.
Additional supply of in room tea and coffee provided when requested.

Cons:

Room was booked for 3 adults but only 2 cups, gowns, hand towels etc provided.

2026-10-15 • via Nuitee