The Sutton Place Hotel Vancouver

Hotels
•
Sandman Hotel Group
8.9 (4009 reviews)
845 Burrard Street , Vancouver , ca

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Children allowed
Pets allowed

Facilities

Health or beauty spa nearby
Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Pets allowed
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Comfortable rooms
Cons:
Cleanliness issues
Limited food variety
Service inconsistencies

Categories

Cleanliness
7.6
Reported issues with dirty towels and rubbish in hallways indicate poor maintenance.
Service
10
Most reviews praise friendliness and helpfulness of staff despite some inconsistency.
Location
9.6
Multiple mentions of great location, close to attractions.
Room Quality
9.1
Generally positive feedback on room comfort and amenities.
Amenities
8.6
Amenities were appreciated but some reported that the pool and gym were dated.
Value for Money
9.1
Fairly priced for the location and quality offered.
Food and Beverage
8.1
Restaurant described as expensive with limited variety.
Overall Experience
9.1
A mix of positive experiences with some significant issues noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 05:16

Property Description

Luxurious Accommodations
Indulge in elegant rooms adorned with modern amenities like a flat-screen TV, plush bathrobes, and a stocked minibar. The sophisticated decor and vintage work desk create a serene ambiance for a relaxing stay.

Culinary Delights
Savor a culinary journey at Boulevard Kitchen & Oyster Bar, offering a diverse wine selection from renowned regions worldwide. Experience the charm of the English-style Gerard Lounge for a cozy evening.

Relaxation and Recreation
Unwind at the exclusive Vida Spa with rejuvenating massage treatments and pampering facials. Stay active at the state-of-the-art fitness center, ensuring a perfect balance of relaxation and wellness.

Experience luxury and sophistication at our 5-star Vancouver hotel. Book now for an unforgettable stay!

Important information:

Please be aware that for reservations of seven days or more, the hotel will pre-authorize your card on file for a $1 CAD verification. Although this transaction will be visible on your statement, it is a pre-authorization and will be removed within seven days. Non-verified reservations will not be acceptedGuests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: YVR

Property Policies

  • Parking

    Private parking is possible on site (reservation is not needed) and costs CAD 55 per day.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    People no matter the age stay for CAD 30 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.9
Based on 4009 reviews
Cleanliness: 7.6
Service: 10
Location: 9.6
Room Quality: 9.1
Amenities: 8.6
Value for Money: 9.1
Food and Beverage: 8.1
Overall Experience: 9.1
W
Wendy • family_with_children • ca
10
Fabulous hotel
Pros:

Location, friendly staff, clean comfortable rooms

2026-03-28 • via Nuitee
J
Jeffrey • couple • us
10
Great find in downtown Vancouver. Definite to return.
Pros:

Clean and well staffed

Cons:

Nothing

2026-03-28 • via Nuitee
M
Mayfair • couple • us
10
2026-03-27 • via Nuitee
G
Gavin • couple • au
10
2026-03-27 • via Nuitee
Özgür • couple • tr
10
2026-03-26 • via Nuitee
B
Brenda • couple • ca
9
2026-03-26 • via Nuitee
A
Amanda • extended_group • za
4
2026-03-25 • via Nuitee
D
Daniel • solo_traveller • at
10
2026-03-25 • via Nuitee
L
Luiza Lobo • extended_group • br
10
2026-03-25 • via Nuitee
M
Markus • solo_traveller • at
8
Ein großartiger Aufenthalt in tollem Hotel
Pros:

Top Lage, top Ausstattung , super Mitarbeiter

Cons:

Wifi war leider schlecht ..für Arbeit nicht gut zu gebrauchen

2026-03-24 • via Nuitee
A
Akriti • couple • ae
8
2026-03-23 • via Nuitee
A
Amanda • family_with_children • ca
10
2026-03-22 • via Nuitee
J
Jesus • family_with_children • mx
10
Gran Hotel en el centro de Vancouver
Pros:

El hotel está muy bien ubicado y en excelente estado. El personal fue amable y la habitación cumplió mis expectativas. Aunque el edificio tiene sus años, se ve actualizado en tecnología y calidad; además, las camas y almohadas son muy cómodas. La regadera también está excelente

Cons:

Se me hicieron un poco caros los alimentos que te ofrecen en la habitación.

2026-03-22 • via Nuitee
P
pierdante • couple • ca
10
2026-03-21 • via Nuitee
M
Mark • couple • gb
10
Great hotel, good location, friendly staff
Pros:

Very clean and modern with great facilities

Cons:

Nothing negative to say

2026-03-21 • via Nuitee
G
Gregory • couple • us
9
Pros:

First stay at Sutton Place. Likely to return when in Vancouver

2026-03-21 • via Nuitee
E
Eleen • extended_group • sg
10
2026-03-21 • via Nuitee
C
CHENG CHE • solo_traveller • tw
10
2026-03-20 • via Nuitee
S
Sonoko • family_with_children • jp
9
ほぼ満足
Pros:

ホテル全体が清潔で重厚感もあり、スタッフも親切で、どこへ行くのも便利なロケーションだった

Cons:

3人で宿泊したが備品が全て２人分で、要求をしたら用意してくれたが、次の日からまた２人分だけの用意だった
チェックインの時に2人の名前しか聞かれなかったので、もう1人いる旨を伝えたが…多分伝達ミスか？

2026-03-20 • via Nuitee
J
Jessica • couple • ca
10
2026-03-19 • via Nuitee