The Sutton Place Hotel Vancouver

Hotels
•
Sandman Hotel Group
8.9 (4100 reviews)
845 Burrard Street , Vancouver , ca

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Children allowed
Pets allowed

Facilities

Health or beauty spa nearby
Electric bicycle charging station
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Comfortable rooms
Cons:
Cleanliness issues
Limited food variety
Service inconsistencies

Categories

Cleanliness
7.6
Reported issues with dirty towels and rubbish in hallways indicate poor maintenance.
Service
10
Most reviews praise friendliness and helpfulness of staff despite some inconsistency.
Location
9.6
Multiple mentions of great location, close to attractions.
Room Quality
9.1
Generally positive feedback on room comfort and amenities.
Amenities
8.6
Amenities were appreciated but some reported that the pool and gym were dated.
Value for Money
9.1
Fairly priced for the location and quality offered.
Food and Beverage
8.1
Restaurant described as expensive with limited variety.
Overall Experience
9.1
A mix of positive experiences with some significant issues noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 05:16

Property Description

Luxurious Accommodations
Indulge in elegant rooms adorned with modern amenities like a flat-screen TV, plush bathrobes, and a stocked minibar. The sophisticated decor and vintage work desk create a serene ambiance for a relaxing stay.

Culinary Delights
Savor a culinary journey at Boulevard Kitchen & Oyster Bar, offering a diverse wine selection from renowned regions worldwide. Experience the charm of the English-style Gerard Lounge for a cozy evening.

Relaxation and Recreation
Unwind at the exclusive Vida Spa with rejuvenating massage treatments and pampering facials. Stay active at the state-of-the-art fitness center, ensuring a perfect balance of relaxation and wellness.

Experience luxury and sophistication at our 5-star Vancouver hotel. Book now for an unforgettable stay!

Important information:

Please be aware that for reservations of seven days or more, the hotel will pre-authorize your card on file for a $1 CAD verification. Although this transaction will be visible on your statement, it is a pre-authorization and will be removed within seven days. Non-verified reservations will not be acceptedGuests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: YVR

Property Policies

  • Parking

    Private parking is possible on site (reservation is not needed) and costs CAD 55 per day.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    People no matter the age stay for CAD 30 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.9
Based on 4100 reviews
Cleanliness: 7.6
Service: 10
Location: 9.6
Room Quality: 9.1
Amenities: 8.6
Value for Money: 9.1
Food and Beverage: 8.1
Overall Experience: 9.1
P
Philipp • solo_traveller • ch
10
2026-06-27 • via Nuitee
A
Allyson • couple • ca
9
I’ll be back it’s a great hotel loved it
Pros:

Lovely place great restaurant

Cons:

Nothing it was fantastic

2026-06-27 • via Nuitee
C
CPHack • solo_traveller • us
9
Pros:

Very comfortable beds and quiet rooms

Cons:

No full length mirror in the King suite.

2026-06-26 • via Nuitee
P
Peter • couple • au
10
Pros:

An excellent hotel with friendly staff that satisfied all of our requirements.

2026-06-26 • via Nuitee
N
Norma • solo_traveller • us
10
Wonderfully convenient ......great city view from 16th floor
Pros:

Staff was so friendly

2026-06-25 • via Nuitee
P
Paul • solo_traveller • us
5
2026-06-25 • via Nuitee
B
Buki85 • solo_traveller • ca
2
2026-06-24 • via Nuitee
S
Sharon • couple • us
7
Nice hotel, but overprice for the experience. Not likely to stay there again.
Pros:

We like the surrounding area and being able to walk to everything.

Cons:

The room smelled musty and we changed rooms. The first customer service host didn't feel welcoming.

2026-06-22 • via Nuitee
B
Bev • family_with_children • us
10
Everything was great -- very short stay pre cruise.
Pros:

Everything was fine, honestly I was too tired to recall- arrived after midnight due to delayed flight.

Cons:

Can't recall a thing.

2026-06-22 • via Nuitee
J
John • couple • us
10
2026-06-21 • via Nuitee
A
Amir • family_with_children • us
9
2026-06-21 • via Nuitee
W
William • solo_traveller • us
10
2026-06-20 • via Nuitee
A
Aziza • solo_traveller • qa
9
2026-06-20 • via Nuitee
M
Miguel • couple • au
8
2026-06-19 • via Nuitee
R
Robert • solo_traveller • au
9
Pros:

Overall, nice rooms, friendly staff

2026-06-18 • via Nuitee
B
Banshee57 • solo_traveller • au
10
Elegant Stay
Pros:

Beautiful room....bed was so comfortable.....
service was excellent and great location... definitely stay there again

Cons:

Nothing

2026-06-15 • via Nuitee
A
Alfred • couple • us
9
2026-06-12 • via Nuitee
B
Bertha Alicia • solo_traveller • mx
10
2026-06-11 • via Nuitee
M
Maureen • solo_traveller • gb
9
2026-06-11 • via Nuitee
C
Cornelis • solo_traveller • nl
8
Cons:

Slechte communicatie bij check-in kamer zou over half uur klaar zijn. Was tot 2x niet het geval. Was beter geweest als direct was vertelt dat dit 3 uur kon duren. We hebben de tijd prima kunnen benutten om de stad deels te verkennen. Maar communicatie kan dus beter

2026-06-10 • via Nuitee