The Sutton Place Hotel Vancouver

Hotels
Sandman Hotel Group
8.9 (4219 reviews)
845 Burrard Street , Vancouver , ca

Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Comfortable rooms
Cons:
Cleanliness issues
Limited food variety
Service inconsistencies

Categories

Cleanliness
7.6
Reported issues with dirty towels and rubbish in hallways indicate poor maintenance.
Service
10
Most reviews praise friendliness and helpfulness of staff despite some inconsistency.
Location
9.6
Multiple mentions of great location, close to attractions.
Room Quality
9.1
Generally positive feedback on room comfort and amenities.
Amenities
8.6
Amenities were appreciated but some reported that the pool and gym were dated.
Value for Money
9.1
Fairly priced for the location and quality offered.
Food and Beverage
8.1
Restaurant described as expensive with limited variety.
Overall Experience
9.1
A mix of positive experiences with some significant issues noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 05:16

Property Description

Luxurious Accommodations
Indulge in elegant rooms adorned with modern amenities like a flat-screen TV, plush bathrobes, and a stocked minibar. The sophisticated decor and vintage work desk create a serene ambiance for a relaxing stay.

Culinary Delights
Savor a culinary journey at Boulevard Kitchen & Oyster Bar, offering a diverse wine selection from renowned regions worldwide. Experience the charm of the English-style Gerard Lounge for a cozy evening.

Relaxation and Recreation
Unwind at the exclusive Vida Spa with rejuvenating massage treatments and pampering facials. Stay active at the state-of-the-art fitness center, ensuring a perfect balance of relaxation and wellness.

Experience luxury and sophistication at our 5-star Vancouver hotel. Book now for an unforgettable stay!

Important information:

Please be aware that for reservations of seven days or more, the hotel will pre-authorize your card on file for a $1 CAD verification. Although this transaction will be visible on your statement, it is a pre-authorization and will be removed within seven days. Non-verified reservations will not be acceptedGuests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: YVR

Location

Guest Reviews

8.9
Based on 4219 reviews
Cleanliness: 7.6
Service: 10
Location: 9.6
Room Quality: 9.1
Amenities: 8.6
Value for Money: 9.1
Food and Beverage: 8.1
Overall Experience: 9.1
M
MARIA JOSE extended_group es
9
2026-08-29 via Nuitee
D
Dino couple ca
8
2026-08-27 via Nuitee
K
katrina couple gb
9
Exceeded expectations
Pros:

Had a boutique feel to it.

Cons:

Reception could have printed the spa and places to eat within the hotel better.

2026-08-27 via Nuitee
L
Laura family_with_children gb
10
Excellent
Pros:

Fantastic location and a perfect base for exploring downtown. Room was clean and comfortable, staff friendly and helpful. Would definitely return.

Cons:

Nothing to improve

2026-08-27 via Nuitee
M
Monika family_with_children pl
8
Polecam wakacje w Vancuver!
Pros:

Wygodny pokój, fajna siłownia, znakomity pomysł z pralnią dla gości w hotelu. Dobra lokalizacja

Cons:

Śniadania byliśmy raz były bardzo drogie i słaby wybór jak na tak wysoką cenę. Zdecydowanie nie warto

2026-08-26 via Nuitee
M
Manfred couple nl
10
Luxe maar betaalbaar verblijf in hartje Vancouver. Top prijs/kwaliteit verhouding.
Pros:

Uitstekend luxe hotel op een centrale plek in Vancouver. Makkelijk aan te reizen vanuit de luchthaven met de metro. We hadden een suite geboekt en die stelde zeker niet teleur. Prachtig uitzicht over de stad via ramen van platfond tot de vloer. Kamer zelf was van alle gemakken voorzien, schoon en zeer ruim en niet uitgeleefd wat je wel eens tegenkomt. Dagelijkse schoonmaak In het hotel zelf bevind zich een restaurant met veel keuze en tegenover het hotel nog 2 goede restaurants (reserveren wel aanbevolen). Vanuit het hotel is veel op loopafstand te bereiken.

Cons:

Eigenlijk niets - ze maken de 5-sterren waar.

2026-08-26 via Nuitee
G
Guven couple us
10
2026-08-24 via Nuitee
N
Nasim extended_group us
10
2026-08-24 via Nuitee
J
Jenny solo_traveller au
4
Conscierge great
Pros:

Location

Cons:

Language difficulties

2026-08-23 via Nuitee
R
ross couple gb
10
2026-08-23 via Nuitee
D
Denise couple cl
9
Pros:

El estilo clásico y la amabilidad de su personal .. muy buena ubicación también

2026-08-20 via Nuitee
S
STUART couple gb
8
Very good but last day was over priced
Pros:

There was a great young guy who knew my breakfast order each day in the restaurant who was exceptional. I would like to mention him as highly recommended as he was very professional, courteous and empathetic.

Cons:

We had an electrical shutdown on the second night which was not ideal. I also had to extend my stay due to illness on the day of my departure by a few hours (midday to 5pm) and I felt the price was extortionate. It was a fifth of my total hotel fee for the 17 days I was there which was ridiculous

2026-08-20 via Nuitee
A
Armin family_with_children de
9
2026-08-19 via Nuitee
C
Cole solo_traveller in
9
Pros:

Bed was amazing

2026-08-19 via Nuitee
M
Mable family_with_children hk
2
Overrated. Old hotel with old furniture. Bad service and facility.
Pros:

Location

Cons:

EDIT based on hotel response: Contrary to what the hotel said (i.e. they were not given the opportunity to address and resolve my concerns), I had emailed and gotten back to Kevin (Manager on Duty) during my stay and suggested ways to improve my experience but there was no reply at all. I struggle to see how this is good customer service.

We stayed at the suite for a family of 3. I specifically requested for setting up the sofa bed when we arrived as we were checking in late at night given flight schedule. We found out that the bed was poorly made with no suitable blanket. We called housekeeping and they said nobody was able to accommodate our request as it was late.
Also, the air conditioner in the bedroom was very noisy. It’s almost impossible to get a good night sleep.
This hotel was very overrated due to location.

2026-08-19 via Nuitee
B
Brianna extended_group us
8
Excellent time at the hotel for our Vancouver stay
Pros:

Great central location and facilities

Cons:

A lot of the outlets did not work on the furniture

2026-08-18 via Nuitee
F
Fergal family_with_children ie
7
Pros:

Very good
Location for access to all
Downtown amenities

Cons:

Some
Of the mobile phone
Connections in room
Were loose and didn’t work

2026-08-17 via Nuitee
E
Eric couple ca
10
A great location and comfortable stay.
Pros:

The biggest Plus is the location. I like how old world architecture means new. The amenities are also another great feature.

Cons:

The location and the updated interiors. Good quality, restaurants, and surrounding area particularly interesting.

2026-08-17 via Nuitee
A
Angela solo_traveller ca
10
Comfortable & Convenient
Pros:

Great location & staff

2026-08-17 via Nuitee
Q
QuynhNhu couple us
9
2026-08-17 via Nuitee