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Facilities
Property facilities
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Fitness facilities
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WiFi available
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Free WiFi
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Parking
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Non-smoking rooms
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Air conditioning
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Fitness center
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Swimming pool
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24-hour front desk
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Restaurant
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Room service
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Business center
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Heating
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Family rooms
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Pets allowed
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Lift / Elevator
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Laundry
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Luggage storage
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Express check-in/check-out
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Safety deposit box
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Bar
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Fax/photocopying
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Tour desk
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Soundproof rooms
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Facilities for disabled guests
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Ironing service
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Meeting/banquet facilities
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Hot tub/Jacuzzi
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Dry cleaning
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Breakfast in the room
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Spa/wellness center
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Currency exchange
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Babysitting/child services
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Valet parking
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Non-smoking throughout
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Private parking
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Designated smoking area
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Accessible parking
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Shared lounge/TV area
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Parking garage
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Minimarket on site
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Concierge service
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Special diet menus - on request
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Wheelchair accessible
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Allergy-free room
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Kid meals
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Electric vehicle charging station
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Indoor pool
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Wine/champagne
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Coffee Shop on site
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Pet bowls
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Steam room
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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Physical distancing in dining areas
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Key access
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Food delivered to guest room
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CCTV outside property
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CCTV in common areas
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Process in place to check health of guests
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Access to health care professionals
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Screens / Barriers between staff and guests for safety
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Face masks for guests available
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24-hour security
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Delivered food - securely covered
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Security alarm
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Key card access
Review Highlights
Categories
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Property Description
Luxurious Accommodations
Indulge in elegant rooms adorned with modern amenities like a flat-screen TV, plush bathrobes, and a stocked minibar. The sophisticated decor and vintage work desk create a serene ambiance for a relaxing stay.
Culinary Delights
Savor a culinary journey at Boulevard Kitchen & Oyster Bar, offering a diverse wine selection from renowned regions worldwide. Experience the charm of the English-style Gerard Lounge for a cozy evening.
Relaxation and Recreation
Unwind at the exclusive Vida Spa with rejuvenating massage treatments and pampering facials. Stay active at the state-of-the-art fitness center, ensuring a perfect balance of relaxation and wellness.
Experience luxury and sophistication at our 5-star Vancouver hotel. Book now for an unforgettable stay!
Please be aware that for reservations of seven days or more, the hotel will pre-authorize your card on file for a $1 CAD verification. Although this transaction will be visible on your statement, it is a pre-authorization and will be removed within seven days. Non-verified reservations will not be acceptedGuests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.
Location
Guest Reviews
Location.
Price.
Beautiful room, amazing view and excellent service
The pool area felt in need of an update, not in keeping with the rest of the hotel
Een van de beste en fijnste hotels waar ik ooit geweest ben! Ondanks de grootte toch heel huiselijk en warm! Bijzonder vriendelijk en bereidwillig personeel!
The room was amazing. The bed was comfortable, the bathroom was lovely and the over all room was spacious with a great view and walking distance to most of vancover. I would recommend staying here if you can because it was really nice to come back after a ling day of exploring to a nice room to relax in. The pool was also quite nice to be able to go down to for a bit before going back to your room to get ready for dinner.
Location and Comfort
It was close to everything and very comfortable.
Nothing
Booked this for our family trip to Vancouver on a recommendation. However it seems there are two parts to this hotel, one modernized and the other old and tired which is where we were. Cleanliness was not amazing -black mould on all the windows and frames, thick dust on any surface higher than 5ft off ground. The ‘restaurant/bar’ is owned /run separately to the hotel and it shows. Never came across a 5 star hotel without its own restaurant/bar before. Also the pool area is old/tired and jacuzzi was barely working. But our main issue was that we booked for a family of 5 bed and breakfast and our confirmation listed us as 3 adults 2 children for a 3 night stay on the bed and breakfast rate- however at check in we were informed this only covered up to $40 each for 2 adults and did not cover the other adult or the children. This didn’t even cover the simple buffet breakfast for 2 never mind the other 3 in our party who were excluded. Not sure who thinks it’s a good idea to sell a bed and breakfast rate that only covers a portion of 2 out of 5 people and not the others at all. Totally daft, and the front of house manager was simply callous in his approach to this. He had zero empathy/ understanding/people skills. Overall the only positive of this hotel were the door-men who were all friendly and helpful, especially Mark. But I could not recommend this hotel to anyone. It does not deserve 4 stars, never mind 5.
Great hotel. Loved everything about it.
Nice big room
Quite expensive but could be because of the season and our exchange rate is not great at the moment. We Excellent were given an upgrade which was greatly appreciated. Have stayed here in the past and very happy with location and amenities.
The hotel is in a great location and the bed was so comfy, the most comfortable bed i've ever slept in. The room was spotlessly clean and the staff were very friendly and helpful.
Sutton Place was a wonderful place to stay! It is in a very bougie area with great designer shopping not too far from the waterfront and dining options and we felt very safe near the hotel. We had brunch in the restaurant one day and it was fantastic and the service was excellent. The hotel is very nice and rooms are very luxurious..linens are nice and bed was comfortable. We would definitely stay here again and would recommend it to anyone. Our luggage did not arrive with us unfortunately but the hotel stored it when it arrived in the middle of the night.
Comfortable, quiet; in a good location
Great location, walking distance to most places. Rooms not bad, bed in one room was very uncomfortable , it had a dip in it. Didn’t find staff overtly friendly. We wer fit even asked how was our stay . A little cold
LOCATION IS REALLY GREAT , ROOM INTERIOR , ROOM AMENITIES
LOT OF DUST IN ROOM, EVEN I ALREADY REQUEST FOR EXTRA CLEANING.
AIRCONDITIONING VERY NOISE AND LOUD, ESPECIALLY IN THE MIDDLE OF THE NIGHT IS GET LOUDER. I STAY 2 TIMES HERE AND HAVE DIFFERENT ROOM AND BOTH ROOM IS SAME PROBLEM
LOCATION IS REALLY GREAT , ROOM INTERIOR , ROOM AMENITIES
LOT OF DUST IN ROOM, EVEN I ALREADY REQUEST FOR EXTRA CLEANING.
AIRCONDITIONING VERY NOISE AND LOUD, ESPECIALLY IN THE MIDDLE OF THE NIGHT IS GET LOUDER. I STAY 2 TIMES HERE AND HAVE DIFFERENT ROOM AND BOTH ROOM IS SAME PROBLEM
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