The Sutton Place Hotel Vancouver

Hotels
•
Sandman Hotel Group
8.9 (4009 reviews)
845 Burrard Street , Vancouver , ca

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Children allowed
Pets allowed

Facilities

Health or beauty spa nearby
Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Pets allowed
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Comfortable rooms
Cons:
Cleanliness issues
Limited food variety
Service inconsistencies

Categories

Cleanliness
7.6
Reported issues with dirty towels and rubbish in hallways indicate poor maintenance.
Service
10
Most reviews praise friendliness and helpfulness of staff despite some inconsistency.
Location
9.6
Multiple mentions of great location, close to attractions.
Room Quality
9.1
Generally positive feedback on room comfort and amenities.
Amenities
8.6
Amenities were appreciated but some reported that the pool and gym were dated.
Value for Money
9.1
Fairly priced for the location and quality offered.
Food and Beverage
8.1
Restaurant described as expensive with limited variety.
Overall Experience
9.1
A mix of positive experiences with some significant issues noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 05:16

Property Description

Luxurious Accommodations
Indulge in elegant rooms adorned with modern amenities like a flat-screen TV, plush bathrobes, and a stocked minibar. The sophisticated decor and vintage work desk create a serene ambiance for a relaxing stay.

Culinary Delights
Savor a culinary journey at Boulevard Kitchen & Oyster Bar, offering a diverse wine selection from renowned regions worldwide. Experience the charm of the English-style Gerard Lounge for a cozy evening.

Relaxation and Recreation
Unwind at the exclusive Vida Spa with rejuvenating massage treatments and pampering facials. Stay active at the state-of-the-art fitness center, ensuring a perfect balance of relaxation and wellness.

Experience luxury and sophistication at our 5-star Vancouver hotel. Book now for an unforgettable stay!

Important information:

Please be aware that for reservations of seven days or more, the hotel will pre-authorize your card on file for a $1 CAD verification. Although this transaction will be visible on your statement, it is a pre-authorization and will be removed within seven days. Non-verified reservations will not be acceptedGuests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: YVR

Property Policies

  • Parking

    Private parking is possible on site (reservation is not needed) and costs CAD 55 per day.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    People no matter the age stay for CAD 30 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.9
Based on 4009 reviews
Cleanliness: 7.6
Service: 10
Location: 9.6
Room Quality: 9.1
Amenities: 8.6
Value for Money: 9.1
Food and Beverage: 8.1
Overall Experience: 9.1
D
Deborah • extended_group • hk
4
Pros:

The property is very old and run down, quite different to when we first stayed there back in 2017. We liked it the first time that is why we booked for a return after nearly 10 years however it was disappointing!

2026-04-18 • via Nuitee
S
Sonja • solo_traveller • ca
5
Pros:

Location was great

Cons:

Some staff were great, others were not. Room and common areas were not clean.

2026-04-17 • via Nuitee
K
Kenneth • couple • us
10
Outstanding Hotel in a Great Location in Vancouver
Pros:

Beautiful property. Comfortable, nicely appointed room. Perfect, convenient location.

2026-04-16 • via Nuitee
M
m.c.j. • couple • es
9
Fantastic Hotel when staying in Vancouver
Pros:

Fantastic Hotel with a very friendly staff, spacious rooms, good bed and on walking distance to all amenities.

Cons:

All good

2026-04-14 • via Nuitee
E
Elena • couple • us
8
Pros:

Great location. Excellent rooms

2026-04-14 • via Nuitee
G
Guno • solo_traveller • ee
9
2026-04-13 • via Nuitee
A
Archana • extended_group • gb
8
Great stay, good location
Pros:

Great location, very central and walking distance to most places. The room was perfect size and bed was super comfy.

Cons:

N/A

2026-04-12 • via Nuitee
K
kevin • solo_traveller • gb
8
Pros:

The staff were friendly

Cons:

The room wasnt cleaned everyday.
I asked for a bath with a room. I wasnt given. I had to plead before i got one.
The lighting in the room was poor.


.

2026-04-12 • via Nuitee
M
Mutsumi • family_with_children • jp
8
2026-04-10 • via Nuitee
• couple • ca
10
2026-04-09 • via Nuitee
S
Sue • solo_traveller • ca
4
Front desk staff refused an invoice & subsequently ghosted by management.
2026-04-09 • via Nuitee
S
Sonia • couple • co
10
Buena opción en el centro de Vancouver.
Pros:

Ubicación, instalaciones, comodidad, amabilidad del personal, limpieza, facilidades, disponibilidad de café en la habitación.

Cons:

El restaurante tiene variedad limitada. No hay alternativas vegetarianas y veganas.
Hace falta el minibar en las habitaciones.

2026-04-09 • via Nuitee
S
Shayne • extended_group • au
10
2026-04-08 • via Nuitee
J
Judy • couple • ca
10
Perfect in every way
Pros:

Loved everything. It had a great location, we walked down tot water and took water taxi to Granville Island and ended up walking back. The restaurant was excellent and the back bar was beautiful and perfect for after dinner drinks. The room was perfect and probably the most comfortable bed I’ve ever slept in. I’ll never stay anywhere else when visiting Vancouver.

Cons:

Nothing negative to say.

2026-04-08 • via Nuitee
S
Silberstein • couple • mx
10
2026-04-08 • via Nuitee
S
Sachiko • couple • jp
10
便利な場所でおすすめ
Pros:

2泊しました。
便利な場所でおすすめです。
ウォーターフロントエリアは徒歩15分くらい、グランビルに行くためのフェリー乗り場は徒歩10-15分くらいだったかと思います。

予約したのがクイーンのダブルルーム。
3人でスーツケースを広げるには狭かったです。
無料のペットボトルを人数分もらえました。

すぐ隣に、IGA（スーパー）があり購入時に惣菜を温めてもらって、ホテルで食べることができました。
近くに行列のできるキッチンカーがあって、気になっていたのですが行けなかったのが残念でした。

Cons:

短い期間でしたので特になし。

2026-04-08 • via Nuitee
L
Lùca • solo_traveller • fr
9
2026-04-06 • via Nuitee
S
Shawn • family_with_children • ca
10
Sutton Place is the Place
Pros:

Location was perfect. View was nice. Staff were very friendly and accommodating. Room service options are great. The doorman was very helpful and sociable.

Cons:

Very expensive in room items, $10 for a can of beer? I understand we pay for convenience, but that was a bit excessive for my budget. Even lowering items by $1-2, I would've purchased more of them.

2026-04-06 • via Nuitee
S
Sally • family_with_children • au
10
We loved our stay at The Sutton Place Hotel. It was fantastic for our family of five, great location and beautiful ameni
Pros:

Beautiful property and lovely staff always willing to help.

Cons:

Nothing - we loved everything.

2026-04-05 • via Nuitee
A
Andreas • couple • de
8
2026-04-04 • via Nuitee