Best Western Plus Parkway Hotel

Hotels
Best Western Plus
8 (357 reviews)
1900 Homer Adams Parkway , Alton , us

Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
Friendly staff
Comfortable beds
Good breakfast
Cons:
Cleanliness issues
Maintenance concerns
Noisy AC units

Categories

Cleanliness
6.96
Some cleanliness concerns noted, such as dog hair on the couch and dirty upholstery.
Service
8.93
Staff were frequently mentioned as friendly and helpful.
Location
8.47
Conveniently located close to shopping and food.
Room Quality
7.42
Some dated fixtures and maintenance issues, but generally comfortable.
Amenities
7.95
Basic amenities provided, but there were issues with certain equipment.
Value for Money
8.41
Fair pricing for the experience; good value mentioned in reviews.
Food and Beverage
7.96
Breakfast was well received, though syrup ingredients were criticized.
Overall Experience
7.93
A mix of good and bad experiences; overall satisfaction noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 11:14

Property Description

Convenient Location
Located just a 2-minute drive from Alton Square Shopping Center and Wadlow Municipal Golf Course, BEST WESTERN PLUS Parkway Hotel offers easy access to popular attractions.

Modern Amenities
Enjoy complimentary Wi-Fi, cable TV, microwave, and refrigerator in every room. Stay productive with a work desk, and take advantage of the on-site fitness center and laundry facilities.

24-Hour Services
With a business center and front desk that are open around the clock, guests can enjoy flexibility and convenience throughout their stay.

Experience comfort and convenience at BEST WESTERN PLUS Parkway Hotel. Book now for a memorable stay!

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.

Please note when paying with cash a USD 200.00 refundable deposit is required at check-in.

Please note that Pet fee is 40 USD per day. This charge covers up to two pets, only dogs allowed.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: STL

Location

Property Accessibility

Public Area
  • Hill Located: No
  • Ramp: Yes
  • Entrance Type:
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: Yes
Show all accessibility features

Guest Reviews

8
Based on 357 reviews
Cleanliness: 6.96
Service: 8.93
Location: 8.47
Room Quality: 7.42
Amenities: 7.95
Value for Money: 8.41
Food and Beverage: 7.96
Overall Experience: 7.93
R
Robert couple us
10
The lady at the front desk was so nice. I’d stay again if ever in the areas
Pros:

The location.

Cons:

The bed. It felt rock hard to us because it’s so firm. We sleep on a foam mattress at home.

2026-08-07 via Nuitee
D
David couple us
9
2026-08-02 via Nuitee
D
Dimitrick couple us
7
2026-07-20 via Nuitee
B
Betty solo_traveller us
10
Pros:

The young lady at front desk deserves a raise she was bombarded and she stayed calm and handled it

Cons:

Everything was wonderful

2026-07-20 via Nuitee
T
Tammy couple us
10
2026-07-18 via Nuitee
A
Adams solo_traveller us
9
2026-07-12 via Nuitee
L
LeeAnn family_with_children us
5
Not a bad stay, but the issues I stated made it so that I’m not excited to return.
Pros:

The hostess was friendly and accommodating. Technology for the hotel keys was being transitioned, so had a bad experience attempting to get in the building and into our room. Room was cold when we arrived. When attempting to change the temp we discovered it was “locked” so we couldn’t make any changes.

Cons:

Minor detail, the bathroom sink was cracked. Was pleased with the variety of breakfast choices , but some of the food was not at proper temperature. Sausage gravy was Luke warm.

2026-07-07 via Nuitee
A
allie2025 Couples
2
DO NOT STAY HERE, TICK INFESTED!!!!
Pros:

Unfortunately I would leave zero stars if I could. This place is disgusting. After requesting a room change because the first one had a musty smell, we were greeted by the rudest front desk reception person, got another room and there WAS A TICK IN OUR BED. We checked out after only being there 5 hours and they wouldn't give us a refund. After emailing the manager multiple times and speaking with the customer service, no one resolved anything except a generic "I'm sorry email" to which I'm sure they will use the same template to reply again. Save your money and please stay at the Hilton right behind it. I also was in town for a funeral which made no difference to them. Please see attached photo of tick. And no best Western you will no get a chance to make it right because my family gave you at least three chances.

2026-07-05 via Tripadvisor
R
Richardson solo_traveller us
2
2026-07-05 via Nuitee
L
Lynn solo_traveller us
7
2026-07-03 via Nuitee
K
Krwe solo_traveller us
10
2026-06-29 via Nuitee
S
Sadie extended_group us
10
Pros:

Friendly front desk, bigger breakfast, allowed dogs, and convenient

Cons:

A little outdated and dirty, felt pricing was a little too high for that reason

2026-06-29 via Nuitee
H
Hillary couple us
8
Clean and comfortable
Pros:

Clean and comfortable, front desk ataff was happy to help with issues

Cons:

Had to ask for give sets of key cards because they didn’t work and breakfast staff was more interested in chatting with front desk than refilling coffee.

2026-06-17 via Nuitee
R
Robert Manley Jr. solo_traveller us
10
Pros:

Rooms clean and pool

Cons:

Still waiting for tile floors

2026-06-16 via Nuitee
R
Robert Manley Jr. solo_traveller us
10
Pros:

Clean rooms and pool

Cons:

Still waiting for tile floors

2026-06-16 via Nuitee
A
anthony couple us
10
2026-06-15 via Nuitee
R
Randy solo_traveller us
1
2026-06-12 via Nuitee
H
Hannah couple us
8
2026-06-04 via Nuitee
M
Miguel family_with_children us
10
2026-06-03 via Nuitee
R
Ray extended_group us
10
2026-06-03 via Nuitee