Colorado Springs Marriott

The food the comfy beds basically everything

The property itself is very nice, with a well-equipped exercise room, along with a pool and hot tub that are great amenities for both business and leisure travelers.
I did encounter an issue with the heating system in my room. I initially contacted the front desk and, when I returned later, found that the thermostat had simply been turned up. While that was a reasonable first step, the heater itself was not functioning, as I had explained.
When I went back to the front desk to request additional help and an extra blanket, I was assisted by a gentleman named Mikel. Mikel was impeccably dressed, professional, and clearly takes customer service seriously. After hearing the situation, he immediately insisted on having maintenance come to the room and address the issue properly.
I let Mikel know I was heading to the gym and that maintenance could access the room while I was gone. When I returned, I found John, an outstanding maintenance technician, working diligently on the heating system. He confirmed there was indeed a mechanical issue and proceeded to replace parts and make adjustments until the unit was working perfectly.
John’s commitment to fixing the problem the right way matched Mikel’s passion for customer service. Together, they completely turned the situation around and left a lasting impression.
Because of their professionalism and follow-through, the Colorado Springs Marriott has earned my loyalty. The next time I have business in Colorado Springs, this will be the only place I stay.

Betty and Carina are top notch customer service! Love this hotel

I loved the location and the views. Nice waking up in the morning with mountains out your window

The staff was amazing, everyone was very helpful and friendly. Breakfast was amazing.

Beautiful views and gorgeous lobby. Everyone is very friendly. The bar is a great place to unwind.

Andrew was excellent. Provided great customer service and handled our bags with care. He really seems to care about his passengers

Andrew was great. Very hospitable, a great communicator, knowledgeable, and very professional. 10/10 would recommend.

Staff, location, facilities

The hotels’ shuttle service to the Colorado Springs airport was convenient. Ryan was very friendly on our drive, I really appreciated the professionalism and would definitely ride with him again.

Andrew was great!!! Super friendly and welcoming! We loved our time at this resort. The deer were also very friendly, haha.

I was thrilled with my first stay at the Colorado Springs Marriott. Betty at the front desk made sure I was well informed about the hotel's offerings, including a shuttle to my office and the concierge services available to me. The restaurant was wonderful and my room well appointed. I'm already looking forward to my return!

Love how spacious and comfortable it is. Staff are friendly and there’s ample parking. We went with the breakfast buffet included in our stay and the food was great. We also had dinner here and everything was delicious. This is our 3rd stay and I am sure we will be back!

Andrew gave me a courtesy drive to the airport. It was unexpected and I was very grateful! We had an enjoyable conversation on our trip, and he just reminded me how many earnestly good humans there are in the world. :)

Andrew at the Marriott Colorado Springs was great, helpful, friendly and informative. Drove us aroundThanks!

Alejandro

Great customer service. Andrew picked us up from the airport and made our drive safe, timely, comfortable, and overall enjoyable. Thanks for your hospitality!