Colorado Springs Marriott

The location was great to get to places we were seeing, Garden of the Gods, Pikes Peak, Cave of the Winds, etc. Hotel was very clean and had great customer service.

The food of the restaurant. The place is terrible, but the food is healthy. A nice surprise.

Location and parking are excellent.

Pauline did an awesome job of helping me navigate my very complex schedule. She made the whole process seamless which allowed me to thoroughly enjoy my stay!

Great lobby for family of 10 to gather with big screen tvs to watch the World Cup. Staff was great! Breakfast was good

Fantastic hotel. Great staff. They upgraded us!

Our room was extremely small, housekeeping failed to clean it properly on multiple days, and we had days where they replaced half the towels and never took the dirty towels with them. We had to request coffee and basic supplies every single day, and they were never delivered. My husband eventually had to take items directly from housekeeping carts just to have enough towels and coffee. The bed comforters either had clumpy mildew feathers or mold in them. There was a dog barking all day and most of the night and it was hard to sleep. The room itself was dingy, dirty, and old. My son also cut his toe on a tile in the pool area, so be careful.Our room was extremely small, housekeeping failed to clean it properly on multiple days, and we had days where they replaced half the towels and never took the dirty towels with them. We had to request coffee and basic supplies every single day, and they were never delivered. My husband eventually had to take items directly from housekeeping carts just to have enough towels and coffee. They also did not replace certain amenities, such as hand soap. The bed comforters either had clumpy mildew feathers or mold in them. There was a dog barking all day and most of the night and it was hard to sleep. The room itself was dingy, dirty, and old. My son also cut his toe on a tile in the pool area, so be careful. I wish I had taken more pictures of the lack of housekeeping and how dirty the room was. Please just take my word for it and read other reviews if you need to.

Overall 10/10 experience from Pauline.

I stayed here over a weekend with my family and had the worst experience with Marriott that I’ve ever had. Upon arrival everything seemed fine but went down hill. The following morning the shower water would shoot out with consistent pressure and stayed cold. I quickly reported it and asked my room to be clean but returned 5 hour later and the room was never checked or cleaned. The following day we asked for the room to be cleaned and it was never. We went the entire stay without our room being cleaned despite asking 3 times and speaking with the manager. During this stay we also reported water stains in the ceiling and requested to be moved due to room not being cleaned, food outside the door in hallway(not our food) and the chance that it could be mold exposure to our young child. Upon checking out, I asked to speak to a general manager, be accommodated for the stay and follow up if it was actually mold. It is now May and after numerous follow ups with the hotel, filing a complaint and talking Marriott the situation isn’t resolved. I never receive a follow up email or call. Please stay away from this hotel - it was the worst customer experience and egregious oversight that I’ve ever seen.

Room was nice and staff was great and had a beautiful view. Was not a fan of the restaurant breakfast and the steak were not great.

I reserved a Mountain View Room category and received a confirmation email from Marriott listing my room type as King Bed, Mountain View room. When I arrived, I was given a freeway view room on the opposite side of the building from the mountains, I showed the front desk my confirmation showing Mountain View. I was told that they did not have that in their system and did not have any Mountain View rooms to offer me. No change on the price either. I called Marriott corporate and received the same response. Unbelievable bait and switch! This seems fraudulent.