City Express Junior by Marriott Ciudad de México Zona Reforma

Hotels
•
City Express
8.1 (308 reviews)
James Sullivan 35, San Rafael, Cuauhtémoc , Mexico City , mx
+52 55 8311 8400

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Pets allowed
Laundry
Luggage storage
Daily housekeeping
Vending machine - drinks
See all facilities

Review Highlights

Pros:
Cleanliness
Location
Friendly Staff
Cons:
Lack of clean rooms
Poor service in some instances
Limited amenities

Categories

Cleanliness
7.43
Several reviews mentioned cleanliness issues, indicating that improvements are needed.
Service
8.9
The service was described as friendly and helpful, but some reviews indicated lack of assistance.
Location
8.94
Many reviewers praised the location as convenient and ideal.
Room Quality
7.39
Some reviews noted issues with room amenities and cleanliness.
Amenities
7.92
Amenities were mentioned positively but some guests felt more could be provided at this tier.
Value for Money
8.38
General sentiments suggest reasonable value relative to the services and experience offered.
Food and Beverage
7.43
Reviews showed mixed feelings about food variety and quality.
Overall Experience
8.4
Overall impressions were mostly positive, although there were significant issues raised.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 00:54

Property Description

Convenient Location
City Express Junior by Marriott CDMX Sullivan is strategically situated in the Reforma district, with key attractions like the United States Embassy and The Angel of Independence just a short distance away. Guests can easily explore the city with Museo de Memoria y Tolerancia, Palacio de Correos, and Chapultepec Castle in close proximity.

Comfortable Accommodations
This 4-star hotel offers free WiFi, room service, and a 24-hour front desk for the convenience of guests. Each room is equipped with a desk, ensuring a productive stay for business travelers or those needing a dedicated workspace.

Nearby Cultural Gems
Immerse yourself in the local culture by visiting Museo de Arte Popular and The Museum of Fine Arts, located within a few kilometers from the hotel. With Benito Juarez International Airport also just 12 km away, City Express Junior by Marriott CDMX Sullivan is the ideal choice for your stay in Mexico City.

Important information:

When booking more than 9 rooms, different policies and additional supplements may apply. Please contact hotel to check Group Policies.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 01:00 PM
Airport code: MEX

Location

Guest Reviews

8.1
Based on 308 reviews
Cleanliness: 7.43
Service: 8.9
Location: 8.94
Room Quality: 7.39
Amenities: 7.92
Value for Money: 8.38
Food and Beverage: 7.43
Overall Experience: 8.4
J
jose ernesto • family_with_children • mx
10
La estancia muy buena
Pros:

El desayuno muy bueno y la ubicación del Hotel excelente

2026-08-29 • via Nuitee
P
Pluma • solo_traveller • mx
1
Pros:

Cerca dd atracciones

Cons:

Desayuno pésimo camas jabón nada bien

2026-08-26 • via Nuitee
O
OLGA CAROLINA • extended_group • co
8
Estuvo tranquila y cómoda
Pros:

El espacio tranquilo, las camas estaban cómodas, habia serv icio de hielera para llevar a la habitación, y el desayuno estuvo bien.

Cons:

creo que falta donde colgar las toallas para ingresar a la ducha y la cortina de la ducha no cubre lo suficiente por lo que el baño se moja mucho

2026-08-25 • via Nuitee
B
Beatriz • family_with_children • mx
10
Excelente Hotel y excelente staff muy amigables y serviciales, de 10 todo.
Pros:

Excelente

2026-08-24 • via Nuitee
A
Armando • family_with_children • gb
10
definitely worth booking, amazing experience
Pros:

amazing staff, they were all very helpful at all times, also answered all questions and provide recommendations regarding local amenities.
they also have local transport which was a great add-on and was a great service too (about 5km around the property)

2026-08-17 • via Nuitee
M
Melannie • family_with_children • mx
9
Tranquilidad
Pros:

Me gusto que la limpieza se hacia diariamente y cambiaban. las toallas, ademas que durante la noche estaba muy tranquilo y no se escuchaba algun tipo de ruido.

Cons:

Me parece que el desayuno puede mejorar, brindando mayor variedad.

2026-08-16 • via Nuitee
R
Raquel • solo_traveller • mx
9
Planeación
Pros:

La limpieza y el orden en general, el personal fue amable todo el tiempo y el desayuno estaba muy completo, mejor de lo que esperaba.

Cons:

Cuando llegamos la habitación tenia un olor muy penetrante, nos comentaron que tal vez era pprwue recien habian dado mantenimiento entonces tal vez nadamas planear mejor esa parte pero el personal fue muy antento con nuestra observación.

2026-08-10 • via Nuitee
M
Maria Fernanda • family_with_children • mx
9
Servicio adecuado para un par de noches
Pros:

El desayuno era rico, la mayor parte del staff era muy amable (el chico que estaba en recepcion como a la 1pm, el chico que estaba en desayuno, el señor que nos habria la puerta), nos faltaba una toalla y nos lo llevaron rapido, la ubicacion es excelente.

Cons:

Las personas en recepcion cuando hicimos nuestro check-in a las 6pm no eran las mas amables, las que nos recibieron temprano para el resguardo de equipaje si, el desayuno lo empezaron a sacar a las 7am y no alcanzamos a comer mucho. La cama es un poco dura. No hay secadora en las habitaciones.

2026-08-06 • via Nuitee
M
Martínez Medina • solo_traveller • mx
9
Pros:

Todo el personal es muy amable.

2026-08-04 • via Nuitee
K
katia • solo_traveller • mx
5
Pros:

Doormen were very attentive

Cons:

When the AC and the bathroom stopped working, we reported it to the front desk staff and they didn't do or send anyone to help us.

The shuttle service was very useful but they told us their working hours were 8-4, but 2 out of the 3 day stay we had the driver either left early or didn't come at all

2026-08-04 • via Nuitee
G
Genaro Mauricio • solo_traveller • mx
10
2026-08-03 • via Nuitee
L
Lilia • solo_traveller • mx
1
Pésimo lugar
Pros:

Pésimo lugar y servicio

Cons:

Instalaciones en mal estado, lavabos no funcionan.

2026-08-03 • via Nuitee
G
Genaro Mauricio • solo_traveller • mx
10
2026-07-25 • via Nuitee
F
Fabian • solo_traveller • pe
10
2026-07-21 • via Nuitee
G
Gabriela • family_with_children • mx
9
2026-07-20 • via Nuitee
M
Mauricio • family_with_children • pa
9
Buenisima
Pros:

Lo mejor la atención de todo el personal y la ubicación excelente!

Cons:

Nada, todo me pareció muy bien

2026-07-12 • via Nuitee
A
Adrian • family_with_children • cr
10
si volveria
Pros:

Cerca del centreo de la capital

Cons:

Eramos 4 personas y solo nos dieron dos botellas de agua,

2026-07-12 • via Nuitee
M
Micaela • family_with_children • mx
10
2026-07-07 • via Nuitee
C
Claudia • family_with_children • gt
10
Cómodo
Pros:

Limpieza, buen servicio, ubicación

Cons:

Todo bien

2026-07-06 • via Nuitee
A
Anand • solo_traveller • ph
1
All it has is location going for it
Pros:

Location is absolutely wonderful

Cons:

Rooms are just shocking. Tiny beds, no amenities I'm room, and I mean nothing m no fridge, no kettle, no toiletries..nothing.

Never experienced such a Marriot property, but maybe it's the "junior" tag..and it's meant to be such..but price is definitely not junior.

2026-06-22 • via Nuitee