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Facilities
Property facilities
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Fitness facilities
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WiFi available
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Free WiFi
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Parking
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Non-smoking rooms
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Air conditioning
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Fitness center
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Swimming pool
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24-hour front desk
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Restaurant
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Room service
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Business center
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Heating
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Family rooms
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Hiking
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Lift / Elevator
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Cycling
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Safety deposit box
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Bar
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Fax/photocopying
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Tour desk
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Golf course
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Facilities for disabled guests
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Meeting/banquet facilities
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Hot tub/Jacuzzi
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Car hire
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Dry cleaning
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Breakfast in the room
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Packed lunches
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Games room
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Currency exchange
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Bowling
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Mini golf
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Valet parking
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Chapel/shrine
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Non-smoking throughout
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Private parking
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Daily housekeeping
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Designated smoking area
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Accessible parking
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Shared lounge/TV area
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Minimarket on site
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Concierge service
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Special diet menus - on request
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Wheelchair accessible
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ATM/cash machine on site
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Heated pool
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Electric vehicle charging station
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Vending machine - drinks
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Indoor pool
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Toilet with grab rails
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Public transport tickets
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Vending machine - snacks
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Higher level toilet
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Nightclub/DJ
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Wine/champagne
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Coffee Shop on site
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Fruits
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Shallow end
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Visual aids: Braille
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Fire extinguishers
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Sanitized tableware & silverware
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Physical distancing in dining areas
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Key access
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Food delivered to guest room
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CCTV outside property
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CCTV in common areas
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Screens / Barriers between staff and guests for safety
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24-hour security
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Security alarm
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Key card access
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Bike tours
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Live music/performance
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Themed dinner nights
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Stand-up comedy
Review Highlights
Categories
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Property Description
Prime Location
Located in the heart of the Fallsview district, Four Points by Sheraton Niagara Falls Fallsview offers stunning views of the city or the Falls from every room. Connected to Fallsview Casino and just a short distance from popular attractions, this hotel is the perfect choice for your Niagara Falls getaway.
Luxurious Amenities
Indulge in comfort with amenities like a whirlpool spa bath, complimentary toiletries, and cable TV in each guest room. Enjoy a variety of dining options including IHOP, TGI Fridays, and Starbucks right on site.
Family-Friendly Fun
With an indoor heated pool, hot tubs, a fitness centre, and an arcade in the Fun Zone, there's something for everyone at Four Points by Sheraton Niagara Falls Fallsview.
Book your stay now and experience the best of Niagara Falls at Four Points by Sheraton!
Upon check-in photo identification and credit card are required.
All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.
A deposit may be required at the property.
Property Policies
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Parking
Private parking is possible at a location nearby (reservation is not possible) and costs CAD 35 per day.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 17 years old stay for free when using an existing bed.
You haven't added any cots.
You haven't added any extra beds. -
Pets
Pets are not allowed.
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Internet
WiFi is available in the hotel rooms and is free of charge.
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Groups
When booking more than 9 rooms, different policies and additional supplements may apply.
Location
Guest Reviews
The hotel itself was a pleasant environment. Rooms are clean, well maintained, and comfortable. The staff is really supportive and accessible.
Nothing
We had breakfast at IHOP. It was decent. Location was ok as well.
No microwave in the room. The cabinet looks outdated. Found some hairs in the shower as well.
L'hôtel est très bien placé, proche des chutes et de différents restaurants. La chambre était spacieuse et la salle de bain très propre. Accès à une salle de sport et une piscine vraiment appréciable.
Nous n'avions pas la vue sur les chutes pour un prix relativement élevé en ce début de saison (06/06). La piscine était envahie par un groupe d'enfant, nous n'avons donc pas pu en profiter...
Location
Extremely disappointing experience.
I expected much better from a four-star hotel.
I checked in at 4:00 PM, and the moment I entered the room, I noticed a large glass panel covered in dust and smudges. It was obvious that the room had not been cleaned thoroughly. As I looked around, I found dust on the TV stand and other surfaces, making the room feel dirty rather than welcoming.
The bathroom was also missing basic amenities. There was no hand soap, so I called the front desk twice with no answer. On my third attempt, someone answered the phone but never spoke to me. I could hear staff talking in the background before they simply hung up.
I went downstairs to the front desk to request hand soap and explained that I had been trying to call. The only response I received was, “Sorry,” with no explanation or concern.
About 30 minutes later, they brought me a bar of soap and told me the hotel had been out of liquid hand soap for the past two weeks, leaving an empty soap dispenser in the bathroom. I was shocked to hear this. A four-star hotel should never tell guests that it has been unable to provide such a basic amenity for two weeks.
I don’t care whether it’s liquid soap or a bar of soap. What matters is that a hotel should provide the basic toiletries guests expect. There were also no toothbrushes or cotton swabs. To make matters worse, the bathtub was so slippery that my son almost fell.
The lack of cleanliness throughout the room made us feel uncomfortable. We couldn’t relax, and I barely slept that night because everything felt dusty and unclean. We ended up checking out early the next morning because we simply didn’t want to stay another night.
This was one of the most disappointing hotel experiences I’ve had. A four-star rating should reflect cleanliness, professionalism, and attention to guest comfort. Unfortunately, this hotel failed on all three.
Room was very clean, and location is great.
We had IHOP breakfast, it's good, we love everything no complain, the bed is comfy and clean, the staff was exceptional, The staff is amazing, housekeeping second to none, hard working and friendly, reception was helpful too. Give them raise, they deserve 👏 it.
The only thing was the hot tub, pls do something about them, not hot enough, we need it to go on more often, take the timer off.
A localização fica pertinho das cataratas podendo ir caminhando ou se não quiser caminhar muito pegar o bondinho acessando pelos hotéis vizinhos que são todos interligados
Falta de transparência sobre o estacionamento, se aproveitaram da nossa ingenuidade e contaram a taxa mais alta que tem 100 dólar por dia um absurdo aconselho verificar isso com calma para não ter esse dissabor na saída como nos tivemos de pagar quase 300 dólares incluindo as taxas…. Um abuso
Great location, accessible to everything- restaurants, entertainment etc
The check-In process
We really like how.clean the room looked . the furniture / walls was very up to date in style . alot of amenities ( soap towels etc..) enjoyed the b elevator it was quick . cheaper in cost
1107 window screen needs to be fixed. also since far from clifton , weego bus should be half price . pool needs to be heated more
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