DoubleTree by Hilton Springfield

Hotels
•
Doubletree by Hilton
9 (295 reviews)
2431 North Glenstone Avenue , Springfield , us
+1 417-831-3131

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Clean and spacious rooms
Helpful and friendly staff
Good location
Nice breakfast
Cons:
Inconsistent cleanliness
Limited elevator service
Safety concerns in the area

Categories

Cleanliness
8.46
Most reviewers noted cleanliness issues, particularly dirty bedding.
Service
9.43
Overall positive feedback about the staff and service quality.
Location
8.47
Convenient location but some concerns regarding safety in the area.
Room Quality
8.42
Room quality was generally good; however, some issues with noise and bedding cleanliness.
Amenities
9.45
The presence of a restaurant and good customer service were appreciated.
Value for Money
8.91
Some reviews indicated the hotel might be a bit pricey for the value received.
Food and Beverage
9.46
Positive experiences with breakfast and restaurant quality.
Overall Experience
9.43
Despite some issues, guests expressed overall satisfaction with their stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 14:42

Property Description

Convenient Location and Shuttle Service
Located near Interstate 44 and the business district, Doubletree Hotel Springfield offers a complimentary shuttle to Springfield-Branson National Airport for a stress-free stay.

Comfortable Accommodations
Enjoy modern amenities in guest rooms such as flat-screen TVs, free high-speed internet, coffee makers, and premium bath products for a relaxing experience.

On-Site Facilities and Dining Options
Take advantage of the indoor/outdoor pool, fitness center, 24-hour business center, and convenience store. Indulge in delicious meals at Houlihan's Restaurant and unwind at the hotel's lounge.

Experience convenience, comfort, and excellent service at Doubletree Hotel Springfield. Book your stay now for a memorable visit.

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SGF

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: Yes
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

9
Based on 295 reviews
Cleanliness: 8.46
Service: 9.43
Location: 8.47
Room Quality: 8.42
Amenities: 9.45
Value for Money: 8.91
Food and Beverage: 9.46
Overall Experience: 9.43
B
Bruce • solo_traveller • us
8
Pros:

Staff a all was excellent.

Cons:

The bed was not comfortable at all

2026-08-10 • via Nuitee
B
Blong • couple • us
9
Comfortable bed and friendly staff
2026-08-05 • via Nuitee
P
Powell • solo_traveller • us
9
Pros:

Friendly staff, clean all around.

Cons:

None

2026-08-04 • via Nuitee
M
Mike • solo_traveller • us
7
Above average stay. I will likely stay here again
Pros:

Hotel finishings were nice, enhanced security with badging for elevator and to enter the floor.

Cons:

AC made a noise like a car alarm, bed was worn down and dense.

2026-08-04 • via Nuitee
Y
Yurii • couple • us
10
2026-07-24 • via Nuitee
R
ReNyshai • couple • us
1
2026-07-23 • via Nuitee
C
Charles • solo_traveller • us
8
Overall it was good. I think for the price difference between the comps there wasn’t enough to justify the more than dou
Pros:

The staff were the best part of the stay.

Cons:

There was no hot tub. Also the pillows need to be changed.

2026-07-15 • via Nuitee
G
Gerald • family_with_children • us
6
It was okey but not an excellent one.
Pros:

The location was very accessible.

Cons:

There was a power outage early morning that made us get up in bed very early. No information was disseminated regarding the issue. Instead of a comfortable resting day after a long travel, our sleep was disturbed by the power outage.

2026-07-11 • via Nuitee
L
Lavette • family_with_children • us
5
Overall my stay wasn’t horrible besides the few mishaps .
Pros:

I liked the athletics of the property.

Cons:

I didn’t like that from the time of check in no one knew any of the answers to any question I had. The staff in the dining area were rude (Denise) however Eve was very pleasant. The power went out for over three hours, no generator so it was hot, dark and muggy and one of the elevators went out of service and stayed out of service the two days I was there . Nothing was offered further inconvenience of being outside of our room for such a long time. I had my ten year old daughter with me , she was very tired, hot and thirsty. I had a ten hour drive back to Wisconsin but couldn’t properly rest due to the inconvenience.

2026-07-06 • via Nuitee
S
Shaw • solo_traveller • us
8
Pros:

The pool area was nice. The atmosphere was great. Loved the way it's set up. I'd liked having a restaurant right there at the hotel

Cons:

Even though you had the restaurant the food was very poor. I had chicken cacciatore I should have sent back but didn't. They had doused it with lemon juice to cover up the uncookedness of the broth. It was terrible. I regret not sending it back.

2026-07-03 • via Nuitee
J
Joe • family_with_children • us
10
Everything went very well and we really like gracies for breakfast
Pros:

Nice and clean with great employees

Cons:

The bathroom walls had a few stains on the walls

2026-06-29 • via Nuitee
W
Wilcut • family_with_children • us
10
2026-06-22 • via Nuitee
J
Jason • couple • us
8
2026-06-22 • via Nuitee
D
Diane • couple • us
10
Hotel met my expectations
Pros:

Staff was friendly. Restaurant in the hotel.

2026-05-31 • via Nuitee
D
Diane • family_with_children • us
9
Met my expectations. Happy there was a restaurant in hotel
Pros:

Staff was very friendly and facility was clean

2026-05-28 • via Nuitee
A
Andy • couple • gb
8
2026-05-25 • via Nuitee
V
Vicki • solo_traveller • us
9
All in all it was very nice.
Pros:

Everyone was very nice. The place was beautiful. Rooms were very clean and comfortable.

Cons:

The only thing that was really annoying was when the air conditioning running it was so loud.

2026-05-14 • via Nuitee
W
Williams • solo_traveller • us
3
Do Not Recommend
Pros:

The price was reasonable and the hotel was conveniently located for our purposes.

Cons:

I booked 2 rooms well in advance through Booking.com. I have used this and other booking platforms many times both in the US and abroad. I have never had an issue of any kind.
I was traveling with a couple, one of whom had multiple medical issues, to a family wedding. I left them in the vehicle to check in, get room keys and a the luggage valet.
Upon arriving at the front desk, there were two stations. I greeted the closest employee who told me I would need to wait because they "were just switching over" without even greeting or looking up at me. The person at the second station said that she could help and I moved to that station.
I gave my name, stated I had reserved two rooms and waited. She said she could not find a reservation for me. The first employee who was "switching over" popped up and said I probably booked at the Springfield, Illinois Hilton as opposed to Springfield, Missouri. I said I did not and he stated it happened more often than you might think. I pulled up my confirmation email from Booking.com. I shared it with them.
I was told that wasn't "there" booking number and did not prove I booked at that hotel.
I stated it had the address and phone number to that location. A third employee was now at the desk and inserted herself by stating "it could be a scam and they needed their own number".
I told them I had an email directly from Hilton and there location with both address and phone number was on it. I proceeded to pull that email up. It was not accepted by them. I was asked if the reservation could be under any other name, I told them no. I was asked if I was a Hilton Club Reward Member. I told them no but a party member was. They asked for that name, which I gave but stated again I booked the rooms under my name.
The third person stated I could avoid "problems like this if the person who was a rewards member booked directly instead of going through a third party booking".

2026-05-13 • via Nuitee
M
MELANIE • solo_traveller • us
10
2026-05-11 • via Nuitee
P
Paula • extended_group • us
9
Family and friends friendly.
Pros:

The location of the breakfast is good as was the service. Coffee was weak and the omelette was not worth the price. Nor was the French toast.

Cons:

The gravy for the biscuits didnt taste homemade.

2026-05-11 • via Nuitee