Clarion Pointe Marshall

Hotels
8.7 (492 reviews)
5301 E End Blvd South , Marshall , US
+1 903-927-0009

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Clean rooms (reported by many guests)
Helpful and friendly staff
Good location / convenient parking
Excellent value for money
Breakfast included and generally good
On-site restaurant with good food
Comfortable beds / good mattresses
Cons:
Serious cleanliness incidents (toilet and towel stains reported)
No elevators / difficult access to 2nd floor
Pool issues (dirty or closed)
Some rooms dated; small restroom doorways
Occasional AC problems and low shower water pressure
Noise from rooms above
Lobby/hallway odor reported
Doors not closing fully in some rooms

Categories

Cleanliness
6.4
Mixed reports: several guests praised clean rooms, but there are serious negative incidents (toilet stains, stained towels, reports of poor cleaning and a guest asked to clean themselves) that significantly lower this score.
Service
10
Overall very strong: numerous comments about helpful, attentive and friendly staff, quick responses from night staff and assistance with pool/maintenance. A few isolated management/phone response failures noted but outweighed by positive interactions.
Location
9.4
Frequently praised for convenience and safety (close parking, good location); listed as a pro in multiple reviews.
Room Quality
8.3
Generally comfortable (good mattresses, well-lit rooms) but mixed: some rooms are dated, small restroom doorways, occasional AC/water-pressure issues and noise from above.
Amenities
7.9
Mixed amenities: breakfast included and often acceptable, on-site restaurant praised, but notable negatives such as closed/dirty pool at times and lack of elevators reduce the score.
Value for Money
9.8
Multiple guests explicitly call out excellent value and reasonable pricing; clean rooms and included breakfast support a high value rating.
Food and Beverage
9.1
Generally positive: breakfast repeatedly described as good/fast and restaurant dinner called delicious and reasonably priced, though breakfast options were sometimes limited.
Overall Experience
8.7
Most stays described as pleasant with many repeat bookings indicated, but serious cleanliness incidents and some facility issues temper the overall score.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:02

Property Description

Welcome to Clarion Pointe Marshall!

Luxurious Rooms and Amenities: Experience comfort and convenience in our well-equipped rooms featuring a desk, flat-screen TV, and a private bathroom. Enjoy a restful night's sleep with our cozy bed linen and towels provided. Additionally, each room comes with air conditioning to ensure a pleasant stay.

Modern Facilities: Stay connected with our complimentary WiFi available throughout the property. Need a snack or a place to store your drinks? Every room is equipped with a fridge for your convenience.

Explore Nearby Attractions: Located just 31 km from Caddo Lake State Park, our hotel is the perfect base for nature enthusiasts. For travelers flying in, East Texas Regional Airport is only 44 km away.

Book your stay at Clarion Pointe Marshall today for a memorable and comfortable experience!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: GGG

Location

Guest Reviews

8.7
Based on 492 reviews
Cleanliness: 6.4
Service: 10
Location: 9.4
Room Quality: 8.3
Amenities: 7.9
Value for Money: 9.8
Food and Beverage: 9.1
Overall Experience: 8.7
S
Steve • solo_traveller • us
6
Convienent
Pros:

Easy to locate close to freeway

Cons:

The bathroom walls were caving in mold and rust

2026-11-05 • via Nuitee
M
Michael • couple • us
10
Very nice
Pros:

Convenient

Cons:

A big area for our dog to roam and it was fenced in

2026-11-03 • via Nuitee
P
patrick • couple • be
8
2026-11-02 • via Nuitee
P
Pena • extended_group • us
8
2026-10-31 • via Nuitee
A
Ann • couple • us
10
2026-10-31 • via Nuitee
D
Diana • couple • us
6
Can’t stay again on 2nd floor
Pros:

Location price

Cons:

No elevators to 2nd floor carried luggage up and down stairs Inconveniently. Breakfast was so/so. Shower. No water pressure taking showers. Sink had more pressure

2026-10-30 • via Nuitee
D
Diana • couple • us
6
2026-10-30 • via Nuitee
A
Azad • couple • az
1
Unsanitary condition
Cons:

Shit stains in the toilet, stained towels.

From the start of our stay, the bathroom was in an unsanitary condition. The toilet had shit stains on it. My wife is pregnant, so cleanliness matters even more to us. I reported it to the front desk and asked about a refund. They told me they could clean the room the next day, and one staff member even suggested that I clean the stain myself because nobody was there to do it. The next day they cleaned the shit stains, but offered no refund or any compensation. I also called the general manager and the assistant manager, and neither of them answered the phone.

When I checked the towels, they had yellowish stains, and one of them had a wet stain that looked like snot.

A warning to future guests: check your towels carefully before you use them, and look at the inside of the folds, not just the outside.

Cleanliness is the minimum for a hotel, and this one did not meet it. I would not stay here again.

2026-10-28 • via Nuitee
C
Canika • couple • us
8
Pros:

The hotel was clean and the staff was very helpful and attentive. My family and myself also enjoyed the breakfast. Will definitely stay again.

Cons:

N/a

2026-10-27 • via Nuitee
W
Willoughby • couple • us
7
Pros:

Good location and clean

Cons:

TV wouldn’t work. Interior old and dated

2026-10-27 • via Nuitee
C
Christina • couple • us
8
Cons:

No elevator

2026-10-26 • via Nuitee
K
Kennadi • couple • us
10
2026-10-26 • via Nuitee
A
Artadrian • solo_traveller • us
8
Pleasant and would stay again
Pros:

Everything was pretty good

Cons:

Air conditioning was acting weird

2026-10-26 • via Nuitee
R
Raymond • couple • us
8
2026-10-26 • via Nuitee
C
Connie • family_with_children • us
10
Pros:

Very clean.staff friendly.courteous.

Cons:

Small door going to restroom. Difficult getting my walker through.

2026-10-25 • via Nuitee
B
Brandi • couple • us
9
Excellent value for the price
Pros:

Excellent value for the money - clean, comfortable, lovely lobby.

2026-10-19 • via Nuitee
M
Marilu • solo_traveller • us
10
2026-10-17 • via Nuitee
M
Marilu • extended_group • us
10
2026-10-17 • via Nuitee
K
Kassie • couple • us
10
2026-10-15 • via Nuitee
Y
Yu Fen • family_with_children • us
8
Pros:

It's a well-lit room. Breakfast didn't have many options, but it was good, especially since it was included in the room rate.

2026-10-13 • via Nuitee